6 - Operation
DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual
Page 48 of 60 (
D998200129-10
)
6.5.2
How to Insert Contact Chip Cards
To insert contact chip cards, cardholders should:
1)
Wait for the display to show an action prompt. If the host has directed the device to accept
contactless payments for the transaction, the device will toggle between the transaction amount and
an action prompt (see
2)
Locate the slot on the front of the device shown in
3)
Orient the chip card so the chip faces the ceiling and toward the slot.
4)
Insert the chip card into the slot, then push gently on the card until it stops. There should not be any
substantial resistance until the chip card is fully inserted.
5)
Wait for the device to prompt with
REMOVE CARD
, then remove the card.
If the device can not communicate with the chip card, it will prompt the cardholder to
INSERT AGAIN
up to three times, then prompt the cardholder to use the magnetic stripe reader (if the host has directed the
device to accept magnetic stripes for the transaction). If the device notifies the host that it is unable to
read payment information for the transaction, the host software may choose to revert to prompting the
operator to enter card data manually (see section
6.5.4 How to Enter Card Information Manually)
.
Figure 6-15 - Example Card Insertion Screens
