Magtek DynaPro Go, Инструкция по установке и эксплуатации

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6 - Operation
DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual
Page 41 of 60 ( D998200129-10 )
6.2.5 OFFLINE Screen
The device shows the
OFFLINE
screen to indicate it is not ready for normal operation. The display
shows a code in the lower right corner explaining why the device is offline.
Figure 6-8 - OFFLINE Screen
Codes that start with
C
,
H
,
K
, or
S
indicate a problem that requires the device be returned to the supplier
for service or replacement. Table 6-2 provides full explanations of the prefixes of all
OFFLINE
codes.
For details, see D998200136 DYNAPRO GO PROGRAMMER'S MANUAL (COMMANDS) .
Table 6-2 - Device Offline Code Prefixes
Code Description
A
An offline code beginning with
A
indicates the device is awaiting authentication. This is a
normal condition when a device is configured to require authentication (security level 4).
Authentication by the host is required to return it to the
Welcome
screen.
C
An offline code beginning with
C
indicates the device is missing a certificate. MagTek
recommends repairing or replacing the device.
H
An offline code beginning with
H
indicates a hardware problem. MagTek recommends
repairing or replacing the device.
K
An offline code beginning with
K
indicates a problem with either the magnetic stripe reader or
PIN key. If the device is new, it is likely it has not been loaded with a PIN Key, and should be
returned to the supplier for key loading. If a K-code appears after the device has been
deployed and used for a long period of time, the K-code indicates one or both DUKPT keys
have been exhausted. MagTek recommends contacting the supplier for a replacement.
S
An offline code beginning with
S
indicates a security element failure. This code can be
triggered by severe handling of the device or strong interference by a nearby source of
electromagnetic (EMF) interference. Try moving the device away from any suspected EMF
source; if the error persists, the device should be repaired or replaced.
W
An offline code beginning with
W
indicates an issue or a transient condition pertaining to the
device’s 802.11 wireless connection.