Call Reports
A
call report is a page of information that begins with a header. The header
includes field names that describe the information in each
call record. The call
record is a line of information that includes the fields shown in Figure 4-5.
Figure 4-5. Sample Call Report
Each page includes 59 records. The report has the following fields:
Call Type.
“C” indicates outgoing calls; “
I
” indicates incoming calls.
defines whether incoming calls are
reported.)
Date.
The date of the call is shown in
mm/dd/yy format, where mm is the
month,
dd is the day, and yy is the year. The system uses the date set
Time.
The time of the connection is shown in
hh:mm format, where hh is
the hour and
mm is the minute. The system uses the time set with
and is shown in 24-hour (military) time.
Number.
For an outgoing call, this is the dialed number or the speed dial
code of a Marked System Speed Dial number (preceded by an “F”). This
field holds a maximum of either 15 or 24 digits, depending on the setting
of
. (The Number field in Figure 4-5 is set to
hold 24 digits.)
A “
*
” character prints as the last digit of a dialed number if the called
party hangs up before the system user; a “?” prints if the number of
digits dialed exceeds the 15 or 24 digits that this field can hold. If
both of these conditions occur, the “
*
” takes precedence.
For an incoming call, “IN” appears, unless the system is set up to
receive Caller ID information. In that case, telephone numbers of
incoming calls on lines with Caller ID service print in this field. (See
“Caller ID” in Chapter 5 for more information.)
Duration.
The duration of the call is shown in
hh:mm:ss format, where hh
is the hour,
mm is the minutes, and ss is the seconds. This is the total
time of the call, including any time the call is on hold. If an incoming call
lasts less than one second, this field contains all zeroes.
Line Number.
This is the outside line used to make or receive the call.
Station (Extension).
This usually is the extension that answered or
placed the call. For redirected incoming calls, the last extension on the
call is shown on the report, as follows:
—
For transferred incoming calls: the destination extension.
—
For transferred outgoing calls: the originator extension.
DATE
C 04/26/97
11:11
1028812015558014
00:01:40
08
18
C 04/26/97
11:34
1023319085556036
00:04:28
02
32
1725
I 04/26/97
13:35
IN
00:02:12
01
10
I 04/26/97
13:38
9085559111
00:01:22
12
15
TIME
NUMBER
DUR.
LINE
STN.
ACCOUNT
4-10
Using Auxiliary Equipment
Содержание PARTNER Advanced Communications System Release 1.0
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