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Printing problems

Print quality is poor

Blank or white pages

Note:

Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings

Troubleshooting

Print Quality Test Pages

. For non

‑

touch

‑

screen printer models, press

navigate through the settings.

Action

Yes

Step 1

Check if the printer is using a genuine and supported Lexmark
toner cartridge.

Note:

If the cartridge is not supported, then install a

supported one.

Print the document.

Is the printer printing blank or white pages?

Go to step 2.

The problem is
solved.

Troubleshooting

Содержание M1242

Страница 1: ...B2338 B2442 M1242 MS321 MS421 Printers User s Guide September 2018 www lexmark com Machine type s 4600 Models 230 238 430 438 490 ...

Страница 2: ...light 13 Loading paper and specialty media 14 Setting the size and type of the specialty media 14 Conﬁguring Universal paper settings 14 Loading trays 14 Loading the multipurpose feeder 16 Linking trays 17 Paper support 18 Supported paper sizes 18 Supported paper types 19 Supported paper weights 20 Printing 21 Printing from a computer 21 Printing from a mobile device 21 Printing a font sample list...

Страница 3: ... and supplies 60 Moving the printer 70 Saving energy and paper 71 Recycling 72 Clearing jams 74 Avoiding jams 74 Identifying jam locations 75 Paper jam in door A 76 Paper jam in the rear door 79 Paper jam in the standard bin 80 Paper jam in the duplex unit 81 Paper jam in trays 82 Paper jam in the multipurpose feeder 82 Troubleshooting 84 Network connection problems 84 Issues with supplies 85 Pape...

Страница 4: ...Software 123 Firmware 124 Notices 126 Index 137 Contents 4 ...

Страница 5: ...s multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre property damage or poor printer performance CAUTION POTENTIAL INJURY Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product The use...

Страница 6: ...f the printer has a caster base then carefully roll it to the new location Use caution when passing over thresholds and breaks in ﬂooring If the printer does not have a caster base but is conﬁgured with optional trays or output options then remove the output options and lift the printer off the trays Do not try to lift the printer and any options at the same time Always use the handholds on the pr...

Страница 7: ...arts Refer service or repairs other than those described in the user documentation to a service representative This product uses a printing process that heats the print media and the heat may cause the media to release emissions You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions This p...

Страница 8: ...roblems Information Center Go to http infoserve lexmark com Help Menu Pages Access the guides on the printer ﬁrmware or go to http support lexmark com Touch Screen Guide Go to http support lexmark com Product videos Go to http infoserve lexmark com idv Information on setting up and conﬁguring the accessibility features of your printer Lexmark Accessibility Guide Go to http support lexmark com Help...

Страница 9: ... Warranty information varies by country or region In the U S See the Statement of Limited Warranty included with the printer or go to http support lexmark com In other countries and regions See the printed warranty that came with the printer Product Information Guide See the documentation that came with the printer or go to http support lexmark com Selecting a location for the printer Leave enough...

Страница 10: ...s or ventilators Free from direct sunlight and humidity extremes Observe the recommended temperatures and avoid ﬂuctuations Ambient temperature 10 to 32 C 50 to 90 F Storage temperature 0 to 40 C 32 to 104 F Allow the following recommended amount of space around the printer for proper ventilation 1 Top 305 mm 12 in 2 Rear 100 mm 3 94 in 3 Right side 110 mm 4 33 in 4 Front 305 mm 12 in Note The min...

Страница 11: ...y Keep all other trays closed until needed You can conﬁgure your printer by adding optional 250 or 550 sheet trays For more information see Installing optional trays on page 122 1 Control panel 2 Standard bin 3 Controller board access cover 4 Standard 250 sheet tray 5 Optional 250 or 550 sheet tray 6 Multipurpose feeder 7 Door A Attaching cables CAUTION SHOCK HAZARD To avoid the risk of electrical...

Страница 12: ... s authorized replacement Warning Potential Damage To avoid loss of data or printer malfunction do not touch the USB cable any wireless network adapter or the printer in the areas shown while actively printing Use the To 1 USB printer port Connect the printer to a computer 2 Power cord socket Connect the printer to an electrical outlet 3 Ethernet port Connect the printer to a network Using the con...

Страница 13: ...able values or settings for a menu An asterisk indicates the current default setting Save settings 9 Left arrow button Scroll through menus or move between screens and menu options Decrease the numeric value of a setting being displayed Understanding the status of the power button and indicator light Indicator light Printer status Off The printer is off or in Hibernate mode Blue The printer is rea...

Страница 14: ... paper settings 1 From the control panel navigate to Paper Media Conﬁguration Universal Setup 2 Select Portrait Width or Portrait Height and then press 3 Adjust the settings and then press Loading trays CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Remove the tray Note To avoid paper jams do not remove trays ...

Страница 15: ...facedown with the top edge of the sheet toward the front of the tray for one sided printing Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for two sided printing Do not slide paper into the tray To avoid paper jams make sure that the stack height is below the maximum paper ﬁll indicator 5 Insert the tray If necessary set the paper size and paper type from the...

Страница 16: ...before loading 4 Load paper with the printable side faceup Notes Load letterhead faceup with the top edge of the sheet toward the front of the tray for one sided printing Load letterhead facedown with the bottom edge of the sheet toward the front of the tray for two sided printing Load envelopes with the ﬂap facedown on the left side Loading paper and specialty media 16 ...

Страница 17: ...such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Paper Tray Conﬁguration 3 Set the same paper size and paper type for the trays that you are linking 4 Save the settings 5 Click Settings Device Maintenance Conﬁguration Menu Tray Conﬁguration 6 Set Tray Linking to Automatic 7 Save the settings To unlink trays make sur...

Страница 18: ...x 13 4 in Hagaki 100 x 148 mm 3 9 x 5 8 in X X Statement 140 x 216 mm 5 5 x 8 5 in X Executive 184 x 267 mm 7 3 x 10 5 in X Letter 216 x 279 mm 8 5 x 11 in Legal 216 x 356 mm 8 5 x 14 in Folio 216 x 330 mm 8 5 x 13 in Universal 76 2 x 127 mm 3 x 5 in to 216 x 356 mm 8 5 x 14 in X 7 3 4 Envelope Monarch 98 x 191 mm 3 9 x 7 5 in X X 9 Envelope 98 x 225 mm 3 9 x 8 9 in X X 10 Envelope 105 x 241 mm 4 ...

Страница 19: ...r type Tray Multipurpose feeder Two sided printing Plain paper Card stock X X Transparency X Recycled Paper labels1 X Bond2 Letterhead Preprinted Colored Paper Light Paper Heavy Paper2 Rough Cotton Envelope X X 1 One sided paper labels designed for laser printers are supported for occasional use It is recommended to print 20 or fewer pages of paper labels per month Vinyl pharmacy and two sided lab...

Страница 20: ...ecommended to print 20 or fewer pages of paper labels per month Vinyl pharmacy and two sided labels are not supported 2 Bond and Heavy Paper are supported in two sided printing up to 90 g m2 24 lb paper weight Supported paper weights Tray Multipurpose feeder Two sided printing Paper weight 60 120 g m2 16 32 lb 60 216 g m2 16 58 lb 60 90 g m2 16 24 lb Paper support 20 ...

Страница 21: ... that came with the application 2 Select a printer 3 Print the document Printing from a mobile device using Google Cloud Print Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print to any Google Cloud Print ready printer 1 From the home screen of your mobile device launch an enabled application 2 Tap Print and then select a printer 3 Print th...

Страница 22: ... Apple devices This application is supported only in some printer models 1 From the home screen of your mobile device launch a compatible application 2 Select an item to print and then tap the share icon 3 Tap Print and then select a printer 4 Print the document Printing a font sample list 1 From the control panel navigate to Reports Print Print Fonts 2 Select PCL Fonts or PostScript Fonts and the...

Страница 23: ...P IPSec 802 1x LPD Conﬁguration HTTP FTP Settings ThinPrint USB Google Cloud Print Wi Fi Direct Reports Menu Settings Page Device Print Network Troubleshooting Print Quality Test Pages Device Preferences Menu item Description Display Language List of languages Set the language of the text that appears on the display Country Region List of countries Identify the country or region where the printer ...

Страница 24: ...t the idle time in seconds before the display shows the home screen or before the printer logs off a user account automatically Note An asterisk next to a value indicates the factory default setting Remote Operator Panel Menu item Description External VNC Connection Don t Allow Allow Connect an external Virtual Network Computing VNC client to the remote control panel Authentication Type None Stand...

Страница 25: ...vention Note This menu item appears only in the Embedded Web Server Error Prevention Jam Assist Off On Set the printer to check for jammed paper automatically Error Prevention Auto Continue Disabled 5 255 5 Let the printer continue processing or printing a job automatically after clearing certain attendance conditions Error Prevention Auto Reboot Auto Reboot Reboot always Reboot never Reboot when ...

Страница 26: ...et the printer to reprint jammed pages Note An asterisk next to a value indicates the factory default setting Power Management Menu item Description Sleep Mode Proﬁle Print with Display off Allow printing with display off Display on when printing Allow printing with the display turned off Timeouts Sleep Mode 1 120 minutes 15 Set the idle time before the printer begins operating in Sleep mode Timeo...

Страница 27: ... Menu item Description Information Sent to Lexmark Save Supplies and Page Usage Anonymous Device Performance Anonymous None of the Above Send printer usage and performance information to Lexmark Note Information Send Time appears only when you select any of the settings in Information Sent to Lexmark except None of the Above Information Send Time Start Time Stop Time Note An asterisk next to a val...

Страница 28: ...Short Edge Long Edge Specify the page orientation when loading A5 size paper Tray Conﬁguration Paper Prompts Auto MP Feeder Manual Paper Set the paper source that the user ﬁlls when a prompt to load paper appears Note For MP Feeder to appear set Conﬁgure MP to Cassette from the Paper menu Tray Conﬁguration Envelope Prompts Auto MP Feeder Manual Envelope Set the paper source that the user ﬁlls when...

Страница 29: ...nt Conﬁguration Print Density Disabled 1 5 3 Adjust the toner density when printing documents Device Operations Quiet Mode Off On Set the amount of noise that the printer produces Note Enabling this setting slows the printer performance Device Operations Panel Menus Enable Disable Enable access to the control panel menus Device Operations Safe Mode Off On Set the printer to operate in a special mo...

Страница 30: ...ximum length is 63 characters Print Layout Menu item Description Sides 1 sided 2 sided Specify whether to print on one side or two sides of the paper Flip Style Long Edge Short Edge Determine which side of the paper long edge or short edge is bound when performing two sided printing Note Depending on the option selected the printer automatically offsets each printed information of the page to bind...

Страница 31: ...r Side Orientation Auto Landscape Portrait Specify the orientation of a multiple page document when using Pages per Side Pages per Side Border None Solid Print a border around each page image when using Pages per Side Copies 1 9999 1 Specify the number of copies for each print job Print Area Normal Whole Page Set the printable area on a sheet of paper Note An asterisk next to a value indicates the...

Страница 32: ...em Description Print Resolution 600 dpi 1200 Image Q 2400 Image Q 1200 dpi 300 dpi Set the resolution for the text and images on the printed output Note Resolution is determined in dots per inch or image quality Pixel Boost Off Fonts Horizontally Vertically Both directions Enable more pixels to print in clusters for clarity in order to enhance text and images Toner Darkness 1 10 8 Determine the li...

Страница 33: ...le before the printer executes the Log Action at Near Full Log Action at Near Full None E mail Current Log E mail Delete Current Log E mail Delete Oldest Log Post Current Log Post Delete Current Log Post Delete Oldest Log Delete Current Log Delete Oldest Log Delete All But Current Delete All Logs Specify how the printer responds when the hard disk is nearly full Note The value deﬁned in Log Near F...

Страница 34: ...Line Width 1 30 2 Set the minimum stroke width of any job printed in 1200 dpi Note An asterisk next to a value indicates the factory default setting PDF Menu item Description Scale To Fit Yes No Scale the page content to ﬁt the selected paper size Annotations Print Do Not Print Specify whether to print annotations in the PDF Note An asterisk next to a value indicates the factory default setting Po...

Страница 35: ...refers to the number of ﬁxed space characters in a horizontal inch of type Orientation Portrait Landscape Specify the orientation of text and graphics on the page Lines per Page 1 255 Specify the number of lines of text for each page printed through the PCL datastream Notes This menu item activates vertical escapement that causes the selected number of requested lines to print between the default ...

Страница 36: ...h print drivers or applications that use different source assignments for the paper source Tray Renumber View Factory Defaults Show the factory default setting assigned for each paper source Tray Renumber Restore Defaults Return all tray assignments to factory default values Print Timeout Disabled 1 255 90 Set the printer to end a print job after it has been idle for the speciﬁed amount of time in...

Страница 37: ... setting for an image Note When set to On this menu item overrides the scaling and orientation settings for the image Invert Off On Invert bitonal monochrome images Note This menu item does not apply to GIF or JPEG image formats Scaling Best Fit Anchor Top Left Anchor Center Fit Height Width Fit Height Fit Width Adjust the image to ﬁt the printable area Note When Auto Fit is set to On Scaling is a...

Страница 38: ...rints A5 size document on statement when loading statement and statement size jobs on A5 paper size when loading A5 Letter A4 prints A4 size document on letter when loading letter and letter size jobs on A4 paper size when loading letter All Listed substitutes Letter A4 Conﬁgure MP Cassette Manual First Set the printer when to pick paper loaded in the multipurpose feeder Notes When set to Cassette...

Страница 39: ... Set the printer to pick paper from the short edge or long edge direction Note Long Edge appears only when the longest edge is shorter than the maximum width supported Note An asterisk next to a value indicates the factory default setting Media Types Menu item Description Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Heav...

Страница 40: ...set Print Server Reset all active network connections to the printer Note This setting removes all network conﬁguration settings Network Job Timeout Off On 90 seconds Set the time before the printer cancels a network print job Banner Page Off On Print a banner page Note An asterisk next to a value indicates the factory default setting Wireless Note This menu is available only in printers connected...

Страница 41: ...k when a PIN on the printer is entered into the wireless settings of the access point Network Mode BSS Type Infrastructure Specify the network mode Enable Wi Fi Direct On Off Enable Wi Fi Direct capable devices to connect directly to the printer Compatibility 802 11b g n 2 4GHz 802 11a b g n ac 2 4GHz 5GHz 802 11a n ac 5GHz Specify the standard for the Wi Fi network Note 802 11a b g n ac 2 4GHz 5G...

Страница 42: ...ough 802 1x standard Notes This menu item appears only when the Wireless Security Mode is set to 802 1x RADIUS 802 1x RADIUS can be conﬁgured only from the Embedded Web Server IPv4 Enable DHCP On Off Set Static IP Address IP Address Netmask Gateway Enable and conﬁgure IPv4 settings in the printer IPv6 Enable IPv6 On Off Enable DHCPv6 On Off Stateless Address Autoconﬁguration On Off DNS Server Addr...

Страница 43: ...isk is installed Mac Binary PS Auto On Off Set the printer to process Macintosh binary PostScript print jobs Notes On processes raw binary PostScript print jobs Off ﬁlters print jobs using the standard protocol Ethernet Menu item Description Network Speed Show the speed of an active network adapter IPv4 Enable DHCP On Off Enable Dynamic Host Conﬁguration Protocol DHCP Note DHCP is a standard proto...

Страница 44: ...tically to PS emulation when a print job requires it regardless of the default printer language Note If PS SmartSwitch is off then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu Mac Binary PS Auto On Off Set the printer to process Macintosh binary PostScript print jobs Notes On processes raw binary PostScript print jobs Off ﬁlters print ...

Страница 45: ...me 300 31536000 604800 Enable mDNS Off On Update multicast DNS settings WINS Address Specify a server address for Windows Internet Name Service WINS Enable BOOTP Off On Allow the BOOTP to assign a printer IP address Restricted Server List Specify an IP address for the TCP connections Notes Use a comma to separate each IP address You can add up to 50 IP addresses Restricted Server List Options Bloc...

Страница 46: ...use for the SSL or the TLS connections Note An asterisk next to a value indicates the factory default setting SNMP Note This menu appears only in network printers or printers that are attached to print servers Menu item Description SNMP Versions 1 and 2c Enabled Off On Allow SNMP Set Off On Enable PPM MIB Off On SNMP Community Conﬁgure Simple Network Management Protocol SNMP versions 1 and 2c to i...

Страница 47: ...alue indicates the factory default setting IPSec Note This menu appears only in network printers or printers that are attached to print servers Menu item Description Enable IPSec Off On Enable Internet Protocol Security IPSec Base Conﬁguration Default Compatibility Secure Set the IPSec base conﬁguration Note This menu item appears only when Enable IPSec is set to On IPSec Device Certiﬁcate Specify...

Страница 48: ...onﬁguration Note This menu appears only in network printers or printers that are attached to print servers Menu item Description LPD Timeout 0 65535 seconds 90 Set the time out value to stop the Line Printer Daemon LPD server from waiting indeﬁnitely for hung or invalid print jobs LPD Banner Page Off On Print a banner page for all LPD print jobs Note A banner page is the ﬁrst page of a print job u...

Страница 49: ... USB Menu item Description PCL SmartSwitch On Off Set the printer to switch to PCL emulation when a print job received through a USB port requires it regardless of the default printer language Note If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu PS SmartSwitch On Off Set the printer to switch to PS emulation...

Страница 50: ... data transmission Note An asterisk next to a value indicates the factory default setting Google Cloud Print Menu item Description Registration Register Register the printer to the Google Cloud Print server Options Enable Google Cloud Print Off On Print directly from your Google account Options Enable Local Discovery Off On Allow the registered user and other users on the same subnet to send jobs ...

Страница 51: ...Specify the IP address of the group owner Auto Accept Push Button Requests On Off Accept requests to connect to the network automatically Note Accepting clients automatically is not secured Note An asterisk next to a value indicates the factory default setting Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer preferences settings and conﬁg...

Страница 52: ...ured network and wireless settings on the printer Note This menu item appears only in network printers or printers connected to print servers Troubleshooting Troubleshooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects Printing the Menu Settings Page 1 From the control panel navigate to Reports 2 Select Menu Settings Page and then ...

Страница 53: ...atile memory or buffered data turn off the printer To erase non volatile memory or individual settings device and network settings security settings and embedded solutions do the following 1 From the control panel navigate to Device Maintenance Out of Service Erase 2 Select Sanitize all information on nonvolatile memory and then press 3 To start the job select Continue and then press 4 Follow the ...

Страница 54: ...s may have a hard disk drive installed The printer hard disk is designed for printer speciﬁc functionality The hard disk lets the printer retain buffered user data from complex print jobs form data and font data Erase the content of any installed printer memory in the following circumstances The printer is decommissioned The printer hard disk is replaced The printer is moved to a different departm...

Страница 55: ... the Google PlayTM store or App Store online store 2 From the control panel navigate to Network Ports Wireless Setup Using Mobile App Continue for Printer ID 3 From your mobile device launch the application and then accept the Terms of Use 4 Grant permissions 5 Tap Start Wi Fi Setup and then select the printer 6 Select a Wi Fi network and then enter your credentials 7 Tap Finish Wi Fi Setup Connec...

Страница 56: ...address of your access point in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 5 Access the WPS settings For more information see the documentation that came with your access point 6 Ent...

Страница 57: ...d properly grounded electrical outlet that is near the product and easily accessible Ordering parts and supplies To order parts and supplies in the U S contact Lexmark at 1 800 539 6275 for information about Lexmark authorized dealers in your area In other countries or regions go to www lexmark com or contact the place where you purchased the printer Note All life estimates for printer supplies as...

Страница 58: ...xtra high yield Return Program toner cartridge1 56F1X00 56F2X00 56F3X00 56F4X00 56F5X00 56F6X00 High yield Corporate Return Program toner cartridge2 56F1H0E 56F2H0E 56F3H0E 56F4H0E 56F5H0E 56F6H0E Extra high yield Corporate Return Program toner cartridge1 2 56F1X0E 56F2X0E 56F3X0E 56F4X0E 56F5X0E 56F6X0E 1 Supported only in the Lexmark MS421 printer model 2 Available only for contract managed prin...

Страница 59: ...ldwide Regular toner cartridge1 B2300A0 High yield regular toner cartridge2 B240HA0 1 Supported only in the Lexmark B2338 printer model 2 Supported only in the Lexmark B2442 printer model Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner is exhausted Item Part Number Return Program imaging unit 56F0Z00 Regular i...

Страница 60: ... 2 Click Settings Device Notiﬁcations 3 From the Supplies menu click Custom Supply Notiﬁcations 4 Select a notiﬁcation for each supply item 5 Apply the changes Replacing parts and supplies Replacing the toner cartridge 1 Open door A 2 Remove the used toner cartridge Maintaining the printer 60 ...

Страница 61: ...ack the new toner cartridge and then shake it three times to redistribute the toner 4 Insert the new toner cartridge Note Use the arrows inside the printer as guides 5 Close door A Maintaining the printer 61 ...

Страница 62: ...Replacing the imaging unit 1 Open door A 2 Remove the toner cartridge 3 Remove the used imaging unit Maintaining the printer 62 ...

Страница 63: ...n 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 5 Insert the new imaging unit Note Use the arrows inside the printer as guides 6 Insert the toner cartridge Note Use the arrows inside the printer as guides Maintaining the printer 63 ...

Страница 64: ...7 Close door A Replacing the pick tires 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Remove the tray Maintaining the printer 64 ...

Страница 65: ...4 Remove the used pick tires one after the other 5 Unpack the new pick tires Maintaining the printer 65 ...

Страница 66: ...d and properly grounded electrical outlet that is near the product and easily accessible 9 Turn on the printer Replacing the pick roller assembly 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Remove the optional tray CAUTION POTENTIAL INJURY If the printer weight is greater than 18 kg 40 lb then it requires two or more trained personnel to li...

Страница 67: ...4 Remove the tray insert and then ﬂip the tray base Maintaining the printer 67 ...

Страница 68: ...5 Remove the used pick roller assembly 6 Unpack the new pick roller assembly Maintaining the printer 68 ...

Страница 69: ...7 Insert the new pick roller assembly 8 Flip the tray base and then insert the tray insert Maintaining the printer 69 ...

Страница 70: ... greater than 18 kg 40 lb then it requires two or more trained personnel to lift it safely CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors an...

Страница 71: ...e jarring movements Make sure that your ﬁngers are not under the printer when you set it down Make sure that there is adequate clearance around the printer Note Damage to the printer caused by improper moving is not covered by the printer warranty Shipping the printer For shipping instructions go to http support lexmark com or contact customer support Saving energy and paper Conﬁguring power save ...

Страница 72: ...e 2 Select the product you want to recycle Note Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be recycled through your local recycling center Recycling Lexmark packaging Lexmark continually strives to minimize packaging Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and t...

Страница 73: ...or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling The boxes used to return the cartridges are also recycled To return Lexmark cartridges for reuse or recycling do the following 1 Go to www lexmark com r...

Страница 74: ...e stack height is below the maximum paper ﬁll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes Push the tray ﬁrmly into the printer after loading paper Use recommended paper Use only recommended paper or specialty media Do not load paper that is wri...

Страница 75: ...ontrol panel Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer automatically ﬂushes blank pages or partially printed pages after a jammed page has been cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer reprints jammed pages Jam location 1 Standard bin 2 Rear door 3 Tray x...

Страница 76: ...Paper jam in door A 1 Remove the tray 2 Open door A 3 Remove the toner cartridge Clearing jams 76 ...

Страница 77: ...y problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 5 Remove the jammed paper CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Note Make sure that all paper fragments are removed Clearing jams 77 ...

Страница 78: ...6 Insert the imaging unit Note Use the arrows inside the printer as guides 7 Insert the toner cartridge Note Use the arrows inside the printer as guides Clearing jams 78 ...

Страница 79: ...en the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 79 ...

Страница 80: ...3 Close the rear door Paper jam in the standard bin Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 80 ...

Страница 81: ...Paper jam in the duplex unit 1 Remove the tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Insert the tray Clearing jams 81 ...

Страница 82: ...med paper Note Make sure that all paper fragments are removed 3 Insert the tray Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 82 ...

Страница 83: ...3 Flex fan and align the paper edges before loading 4 Reload paper and then adjust the paper guide Clearing jams 83 ...

Страница 84: ...IP address correct Go to step 3 Type the correct printer IP address in the address ﬁeld Step 3 Check if you are using a supported browser Internet Explorer version 11 or later Microsoft EdgeTM Safari version 6 or later Google ChromeTM version 32 or later Mozilla Firefox version 24 or later Is your browser supported Go to step 4 Install a supported browser Step 4 Check if the network connection is ...

Страница 85: ...rk cable may be unplugged or malfunctioning Contact your administrator for assistance Issues with supplies Replace cartridge printer region mismatch To correct this problem purchase a cartridge with the correct region that matches the printer region or purchase a worldwide cartridge The ﬁrst number in the message after 42 indicates the region of the printer The second number in the message after 4...

Страница 86: ...age Damage caused by the use of third party supplies or parts may not be covered by the warranty To accept any and all of these risks and to proceed with the use of non genuine supplies or parts in your printer from the control panel press and hold X and simultaneously for 15 seconds If you do not want to accept these risks then remove the third party supply or part from your printer and install a...

Страница 87: ...uration Paper Size Type b Send the print job Does the envelope seal when printing Contact customer support The problem is solved Collated printing does not work Action Yes No Step 1 a From the control panel navigate to Print Layout b Select Collate and then press c Set Collate to On and then press d Print the document Is the document collated correctly The problem is solved Go to step 2 Step 2 a F...

Страница 88: ...cument Do the trays link correctly The problem is solved Go to step 2 Step 2 a From the control panel navigate to Paper Tray Conﬁguration Paper Size Type b Set the paper size and paper type to match the paper loaded in the linked trays c Print the document Do the trays link correctly The problem is solved Go to step 3 Step 3 a Make sure that Tray Linking is set to Automatic For more information se...

Страница 89: ...on Paper Size Type b Set the correct paper size and type c Print the document Do paper jams occur frequently Go to step 3 The problem is solved Step 3 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Do paper jams occur frequently Contact customer support The problem is solved J...

Страница 90: ... Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Is the printer printing blank or white pages Go to step 2 The problem is solved Troubleshooting 90 ...

Страница 91: ...ntact is not bent or out of place 3 Firmly shake the imaging unit to redistribute the toner 4 Insert the imaging unit and then insert the toner cartridge b Print the document Is the printer printing blank or white pages Go to step 3 The problem is solved Step 3 Check the status of the toner cartridge and replace if necessary a From the control panel navigate to Status Supplies Supplies b Print the...

Страница 92: ...per type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel b Print the document Is the print dark Go to step 4 The problem is solved Step 4 Check if the paper has texture or rough ﬁnishes Are you printing on textured or rough paper Go to step 5 Go to step 6 Step 5 a Replace textured p...

Страница 93: ...e the imaging unit b Print the document Is the print dark Contact customer support The problem is solved Fine lines are not printed correctly Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if...

Страница 94: ...e to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Is the paper folded or wrinkled Go to step 2 The problem is solved Step 2 a Load...

Страница 95: ...ettings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Turn off the printer wait for 10 seconds and then turn on the printer b Increase toner darkness From the control panel navigate to Settings Print Quality c Print the document Does gray background appear on prints Go to step 2 The problem is solved Step ...

Страница 96: ...lved Step 5 a Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Remove any packing material that is stuck on the imaging unit Not...

Страница 97: ... Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Do horizontal light bands appear on prints Contact customer support The problem is solved Incorrect margins Action Yes No Step 1 a Adjust the paper guides to the correct position for the paper loaded b Print the document Are the mar...

Страница 98: ...navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Is the print light Go to step 2 The problem is solved Step 2 a Turn off t...

Страница 99: ...nt quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Push either side of the transfer roller located below the imaging unit to check if it depresses and bounces back into place CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow t...

Страница 100: ...support Step 8 a Replace the imaging unit b Print the document Is the print light Contact customer support The problem is solved Mottled print and dots Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 ...

Страница 101: ... Step 5 a Replace the imaging unit b Print the document Is the print mottled Contact customer support The problem is solved Paper curl Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the pr...

Страница 102: ...t Is the paper curled Go to step 4 The problem is solved Step 4 a Remove paper from the tray and then turn over the paper b Print the document Is the paper curled Go to step 5 The problem is solved Step 5 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the paper curled Go to...

Страница 103: ...e paper loaded b Print the document Is the print crooked or skewed Go to step 2 The problem is solved Step 2 a Check if the paper loaded is supported Note If paper is not supported then load a supported paper b Print the document Is the print crooked or skewed Go to step 3 The problem is solved Step 3 a Check the pick tire in the tray for signs of damage and contamination and replace if necessary ...

Страница 104: ...e distance and then contact customer support Step 2 a Replace the imaging unit b Print the document Do the repeating defects appear Contact customer support The problem is solved Solid black pages Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to naviga...

Страница 105: ...10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Remove any packing material that is stuck on the imaging unit Note Make sure to remove any obstruction between the charge roller and photoconductor drum c Insert the imaging unit d Print th...

Страница 106: ...ge is not supported then install a supported one b Print the document Are text or images cut off Go to step 2 The problem is solved Step 2 a Remove and then insert the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum ...

Страница 107: ...unit Note Make sure to remove any obstruction between the charge roller and photoconductor drum c Insert the imaging unit d Print the document Are text or images cut off Go to step 4 The problem is solved Step 4 a Replace the imaging unit b Print the document Are text or images cut off Contact customer support The problem is solved Toner easily rubs off Note Before solving the problem print the Pr...

Страница 108: ... on the printer control panel b Print the document Does the toner easily rub off Contact customer support The problem is solved Vertical dark bands Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Ch...

Страница 109: ...amage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Remove any packing material that is stuck on the imaging unit Note Make sure to remove any obstruction between the charge ...

Страница 110: ...reaks appear on prints Go to step 2 The problem is solved Step 2 a Remove and then reinstall the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Warning Potential Damage Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print ...

Страница 111: ... the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs b Remove any packing material that is stuck on the imaging unit Note Make sure to remove any obstruction between the charge roller and photoconductor drum c Insert the imaging unit d Print the document Do vertical dark streaks with missing images appear on prints Go to step 2 The problem is solved ...

Страница 112: ...ument Do vertical light bands appear on prints Contact customer support The problem is solved Vertical white lines Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a gen...

Страница 113: ...m is solved Step 2 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded in the tray You can also change the setting from the Paper menu on the printer control panel b Print the document Is the printer still printing slow Go to step 3 The problem is solved Step 3 a Reduce the number of pag...

Страница 114: ... document Is the printer still printing slow Go to step 7 The problem is solved Step 7 a Add more printer memory b Print the document Is the printer still printing slow Contact customer support The problem is solved Print jobs do not print Action Yes No Step 1 a From the document you are trying to print open the Print dialog and then check if you have selected the correct printer b Print the docum...

Страница 115: ...t responding Action Yes No Step 1 Check if the power cord is connected to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Is the printer responding The problem is solved Go to step 2 Step 2 Check if the electrical outlet...

Страница 116: ...rrect print driver Is the printer responding The problem is solved Go to step 8 Step 8 Turn off the printer wait for about 10 seconds and then turn on the printer Is the printer responding The problem is solved Contact customer support Adjusting toner darkness 1 From the control panel navigate to Print Quality 2 Select Toner Darkness and then press 3 Adjust the setting and then press Job prints fr...

Страница 117: ...ore information see Linking trays on page 17 b Print the document Is the document printed from the correct tray The problem is solved Contact customer support Contacting customer support Before contacting customer support make sure to have the following information Printer problem Error message Printer model type and serial number Go to http support lexmark com to receive e mail or chat support or...

Страница 118: ...electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Using a ﬂat head screwdriver open the controller board access cover Warning Potential Damage Controller board electronic components are ...

Страница 119: ... unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Open the controller board access cover Warning Potential Damage Controller board electronic components a...

Страница 120: ... Close the controller board access cover 7 Connect the power cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 8 Turn on the printer Upgrading and migrating 120 ...

Страница 121: ...o the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Open the controller board access cover Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any components ...

Страница 122: ...d properly grounded electrical outlet that is near the product and easily accessible 8 Turn on the printer Installing optional trays CAUTION SHOCK HAZARD To avoid the risk of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet...

Страница 123: ... electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 6 Turn on the printer Add the tray in the print driver to make it available for print jobs For more information see Adding available options in the print driver on page 124 So...

Страница 124: ...anges Firmware Exporting or importing a conﬁguration ﬁle You can export the conﬁguration settings of your printer into a text ﬁle and then import the ﬁle to apply the settings to other printers 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods...

Страница 125: ...evel to operate correctly For more information on updating the device ﬁrmware contact your Lexmark representative 1 From the Embedded Web Server click Settings Device Update Firmware 2 Browse to locate the required ﬂash ﬁle 3 Apply the changes Upgrading and migrating 125 ...

Страница 126: ...in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and veriﬁcation of operation in conjunction with other products programs or se...

Страница 127: ...nation of a set of printer commands language and functions included in its printer products This printer is intended to be compatible with the PCL language This means the printer recognizes PCL commands used in various application programs and that the printer emulates the functions corresponding to the commands PostScript is a registered trademark of Adobe Systems Incorporated in the United State...

Страница 128: ...agement and Handling Rules 2011 which prohibit use of lead mercury hexavalent chromium polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0 1 by weight and 0 01 by weight for cadmium except for the exemption set in Schedule II of the Rules Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local a...

Страница 129: ...H Laser notice The printer is certiﬁed in the U S to conform to the requirements of DHHS 21 CFR Chapter I Subchapter J for Class I 1 laser products and elsewhere is certiﬁed as a Class I laser product conforming to the requirements of IEC 60825 1 2014 Class I laser products are not considered to be hazardous The printer contains internally a Class IIIb 3b AlGaInP laser that is nominally 15 milliwa...

Страница 130: ...de called Sleep Mode The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity The Sleep Mode is automatically engaged after this product is not used for a speciﬁed period of time called the Sleep Mode Timeout Factory default Sleep Mode Timeout for this product in minutes 15 By using the conﬁguration menus the Sleep Mode Timeout can be modiﬁed between 1 minute...

Страница 131: ...EX M08 001 FCC ID IYLLEXM08001 IC 2376A LEXM08001 To determine which modular components are installed in your particular product refer to the labeling on your actual product Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies A minimum separation of 20 cm 8 inches must be maintained...

Страница 132: ...e equipment into an outlet on a circuit different from that to which the receiver is connected Consult your point of purchase or service representative for additional suggestions The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modiﬁcations to this equipment Unauthorized changes or modiﬁcations coul...

Страница 133: ...aration of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www lexmark com en_us about regulatory compliance european union declaration of conformity html This product satisﬁes the Class B limits of EN 55022 and EN55032 and safety requirements of EN 60950 1 or EN 62368 1 European Community EC directives conformity ...

Страница 134: ... To obtain warranty service you may be required to present the feature or option with the product If you transfer this product to another user warranty service under the terms of this statement is available to that user for the remainder of the warranty period You should transfer proof of original purchase and this statement to that user Limited warranty service The warranty period starts on the d...

Страница 135: ... Accidents misuse abuse or use inconsistent with Lexmark user s guides manuals instructions or guidance Unsuitable physical or operating environment Maintenance by anyone other than Lexmark or a Lexmark authorized servicer Operation of a product beyond the limit of its duty cycle Use of printing media outside of Lexmark speciﬁcations Refurbishment repair reﬁlling or remanufacture by a third party ...

Страница 136: ...es also applies to claims against any Suppliers and Remarketers of Lexmark Lexmark s and its Suppliers and Remarketers limitations of remedies are not cumulative Such Suppliers and Remarketers are intended beneﬁciaries of this limitation Additional rights Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or conseque...

Страница 137: ...network 56 documents printing from a computer 21 from a mobile device 21 22 dots on print 100 E Eco Mode setting 71 emission notices 127 131 132 133 envelopes size 14 environmental settings 71 erasing printer memory 53 54 Ethernet menu 43 Ethernet port 11 exporting a conﬁguration ﬁle using the Embedded Web Server 124 F FCC notices 131 ﬁnding more information about the printer 8 ﬁrmware update 125 ...

Страница 138: ...trays 82 paper jam clearing in the duplex unit 81 in the multipurpose feeder 82 in the rear door 79 trays 82 paper jams avoiding 74 paper jams clearing in the standard bin 80 personal identiﬁcation number method 55 pick roller assembly replacing 66 pick tires replacing 64 power button light understanding the status 13 power cord socket 11 power saver modes setting 71 print driver hardware options ...

Страница 139: ...ng 86 supported paper sizes 18 supported paper types 19 supported paper weights 20 T toner cartridge ordering 58 replacing 60 toner cartridges recycling 73 toner darkness adjusting 116 trays installing 122 loading 14 troubleshooting cannot open Embedded Web Server 84 printer is not responding 115 troubleshooting print collated printing does not work 87 envelope seals when printing 87 incorrect mar...

Страница 140: ...wireless networking 55 Wi Fi network deactivating 56 Wi Fi Protected Setup wireless network 55 wrinkled paper 94 Index 140 ...

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