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service provider using SFTP. You can also manually collect diagnostic files, open a problem record, and
send diagnostic files to the Lenovo Support Center.

You can find more information about setting up automatic problem notification within the Lenovo XClarity
Administrator at

http://sysmgt.lenovofiles.com/help/topic/com.lenovo.lxca.doc/admin_setupcallhome.html

•

Lenovo XClarity Essentials OneCLI

Lenovo XClarity Essentials OneCLI has inventory application to collect service data. It can run both in-
band and out-of-band. When running in-band within the host operating system on the server, OneCLI can
collect information about the operating system, such as the operating system event log, in addition to the
hardware service data.

To obtain service data, you can run the

getinfor

command. For more information about running the

getinfor

http://sysmgt.lenovofiles.com/help/topic/toolsctr_cli_lenovo/onecli_r_getinfor_command.html

Contacting Support

You can contact Support to obtain help for your issue.

You can receive hardware service through a Lenovo Authorized Service Provider. To locate a service
provider authorized by Lenovo to provide warranty service, go to

https://datacentersupport.lenovo.com/

serviceprovider

and use filter searching for different countries. For Lenovo support telephone numbers, see

https://datacentersupport.lenovo.com/supportphonelist

for your region support details.

Appendix B. Getting help and technical assistance

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Содержание 7D2F

Страница 1: ...ThinkSystem SR850P Maintenance Manual Machine Types 7D2F 7D2G and 7D2H ...

Страница 2: ...ddition be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server which can be found at http datacentersupport lenovo com warrantylookup Ninth Edition June 2022 Copyright Lenovo 2019 2022 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject ...

Страница 3: ...swap fan 62 Install a hot swap fan 63 Front VGA assembly replacement 64 Remove the front VGA assembly 64 Install the front VGA assembly 67 LOM adapter replacement 69 Remove the LOM adapter 69 Install the LOM adapter 70 M 2 drive and backplane replacement 72 How to adjust the position of the retainer on the M 2 backplane 72 Remove the M 2 backplane 72 Install the M 2 backplane 74 Remove an M 2 driv...

Страница 4: ...5 Hard disk drive problems 145 Fan problems 147 Intermittent problems 147 Keyboard mouse KVM switch or USB device problems 148 Memory problems 149 Monitor and video problems 151 Network problems 153 Observable problems 153 Optional device problems 155 Power on and power off problems 157 Processor problems 158 Serial device problems 159 Software problems 159 Appendix A Hardware disassembling for re...

Страница 5: ...n Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto lei...

Страница 6: ...chnology Lenovo assumes you are qualified in the servicing of equipment and trained in recognizing hazards energy levels in products Access to the equipment is by the use of a tool lock and key or other means of security and is controlled by the authority responsible for the location Important Electrical grounding of the server is required for operator safety and correct system function Proper gro...

Страница 7: ... or worn 3 Check for any obvious non Lenovo alterations Use good judgment as to the safety of any non Lenovo alterations 4 Check inside the server for any obvious unsafe conditions such as metal filings contamination water or other liquid or signs of fire or smoke damage 5 Check for worn frayed or pinched cables 6 Make sure that the power supply cover fasteners screws or rivets have not been remov...

Страница 8: ...vi ThinkSystem SR850P Maintenance Manual ...

Страница 9: ...fic warranty see http datacentersupport lenovo com warrantylookup Specifications The following information is a summary of the features and specifications of the server Depending on the model some features might not be available or some specifications might not apply Table 1 Specifications Type 7D2F 7D2G and 7D2H Specification Description Dimension 2U server Height 86 5 mm 3 4 inches Width With ra...

Страница 10: ... 3 TB 3DS RDIMM 6 TB DC Persistent Memory DCPMM 12 TB in Memory Mode Memory module types Double data rate 4 TruDDR4 error correcting code ECC 2666 2933 MT s registered DIMM RDIMM or load reduced DIMM LRDIMM DC Persistent Memory DCPMM Capacity depending on the model 8 GB 16 GB 32 GB and 64 GB RDIMM 64 GB LRDIMM 64 GB and 128 GB 3DS RDIMM 128 GB 256 GB and 512 GB DCPMM Note DCPMM can be mixed with D...

Страница 11: ...CIe switch card Integrated functions Lenovo XClarity Controller XCC which provides service processor control and monitoring functions video controller and remote keyboard video mouse and remote drive capabilities One system management RJ 45 connector on the rear to connect to a systems management network This connector is dedicated to the Lenovo XClarity Controller functions and runs at 1 GB speed...

Страница 12: ...wer supply Input power 115V or 220V ac 1100 watt platinum power supply Input power 115V or 220V ac 1600 watt platinum power supply Input power 220V ac Two power supplies provide N 1 redundancy support Minimal configuration for debugging Four processors Four DIMMs in slot 8 20 32 and 44 One power supply One drive with RAID adapter and backplane If OS is needed for debugging Six system fans fan 1 to...

Страница 13: ... For information about the limits for particulates and gases see Particulate contamination on page 5 Note To maintain component reliability system performance might vary at ambient temperature higher than 35 C while all the fans are functioning With one fan failing system performance might vary at ambient temperature higher than 27 C Particulate contamination Attention Airborne particulates includ...

Страница 14: ...a Research Triangle Park North Carolina U S A 2 The derivation of the equivalence between the rate of copper corrosion growth in the thickness of the corrosion product in Å month and the rate of weight gain assumes that Cu2S and Cu2O grow in equal proportions 3 The derivation of the equivalence between the rate of silver corrosion growth in the thickness of the corrosion product in Å month and the...

Страница 15: ...et update The installation or update is initiated from a computing device interacting directly with the server s Lenovo XClarity Controller UpdateXpress System Packs UXSPs UXSPs are bundled updates designed and tested to provide the interdependent level of functionality performance and compatibility UXSPs are server machine type specific and are built with firmware and device driver updates to sup...

Страница 16: ...he UEFI firmware and the Lenovo XClarity Provisioning Manager software Note By default the Lenovo XClarity Provisioning Manager Graphical User Interface is displayed when you start the server and press the key specified in the on screen instructions If you have changed that default to be the text based system setup you can bring up the Graphical User Interface from the text based system setup inte...

Страница 17: ...date can be performed within the host operating system of the server in band or remotely through the BMC of the server out of band For additional information about using Lenovo XClarity Essentials OneCLI to update firmware see http sysmgt lenovofiles com help topic toolsctr_cli_lenovo onecli_c_update html Lenovo XClarity Essentials UpdateXpress Lenovo XClarity Essentials UpdateXpress provides most...

Страница 18: ...om the navigation pane 3 Click Documentation Type Solution from the drop down menu Follow the on screen instructions to choose the category for the problem that you are having Security advisories Lenovo is committed to developing products and services that adhere to the highest security standards in order to protect our customers and their data When potential vulnerabilities are reported it is the...

Страница 19: ...ntroller can place the server in a standby state as an automatic response to a critical system failure Start an orderly shutdown using the operating system if supported by your operating system Press the power button to start an orderly shutdown if supported by your operating system Press and hold the power button for more than 4 seconds to force a shutdown When in a standby state the server can r...

Страница 20: ...12 ThinkSystem SR850P Maintenance Manual ...

Страница 21: ...pe model and serial number The model number and serial number are on the ID label on the front of the server as shown in the following illustrations You can also add other system information labels to the front of the server in the customer label spaces XClarity Controller network access label In addition the XClarity Controller network access labelis attached to the pull out information tab locat...

Страница 22: ...tional Connect a monitor to this connector Notes When the optional front VGA connector is in use the rear one will be disabled The maximum video resolution is 1920 x 1200 at 60 Hz 2 Drive activity LED green Each hot swap drive comes with an activity LED and when this LED is flashing it indicates that the drive is in use 3 Drive status LED yellow These LEDs are on SAS or SATA hard disk drives and s...

Страница 23: ...ched to XClarity Controller Shared mode owned by host In this mode connection to the USB port is shared by the server and XClarity Controller while the port is switched to the server 6 USB 2 USB 2 0 or 3 0 depending on the model 7 Power button LED green Press the power button to turn the server on and off manually This LED indicates power status of the server See Front operator panel on page 16 fo...

Страница 24: ... disabled This will last approximately 5 to 10 seconds Flashing slowly once per second The server is turned off and is ready to be turned on You can press the power control button to turn on the server Lit The server is turned on 2 Network activity LED green When this LED is lit it indicates that the server is transmitting to or receiving signals from the Ethernet LAN 3 Identification button LED b...

Страница 25: ...ront operator panel 1 System information System information including system name system status temperature power consumption and UEFI POST code is displayed here 3 Select button Press this button to make your selection from the menu options 2 Scroll up button Press this button to scroll up or scroll to the left in the main menu to locate and select the system information that you want displayed 4...

Страница 26: ... blinking in turns with 2 The option menu UI flow on the LCD display is illustrated as following Figure 9 Front operator panel option menu UI flow Following is the list of options available on the front operator panel Switch between an option and the subordinate information entries with Select button and switch among options or information entries with Scroll up and Scroll down buttons 18 ThinkSys...

Страница 27: ...roduct data System vital product data provides the following information Machine type and serial number are displayed as following Machine Type XXXXXXXX Serial Num YYYYYY UUID universally unique identifier is displayed as following UUID ZZZZZZZZZZZZZZZZZZZZZZZZZZZZ Whereas XXXXXXXX is the machine type YYYYYY is the serial number ZZZZZZZZZZZZZZZZZZZZZZZZZZZZ is the UUID System firmware level System...

Страница 28: ...et IP Y Y Y Y Gateway IP is displayed as following IP Gateway IP Y Y Y Y Whereas NNNN is the machine type XX XX XX XX XX XX is a MAC address Y Y Y Y is an IPv4 or IPv6 address System environmental information System environmental information provides the following information Ambient temperature is displayed as following Ambient Temperature XX C Processor temperature is displayed as following CPU1...

Страница 29: ... is displayed as following CLEAR CMOS HOLD v FOR 3s Note This action is only available when the system power is off System reboot is displayed as following SYSTEM RESET BUTTOM HOLD v FOR 3s Rear view This section contains information about the LEDs and connectors on the rear of the server The following illustrations show the connectors and LEDs on the rear of the server Figure 10 Rear view Table 8...

Страница 30: ... riser card assembly and adapter replacement on page 87 for information about installation and removal 2 PCIe riser card slot 3 5 Install a full height PCIe riser card into this slot Following are the PCIe riser cards supported by this server x8 x8 x8 PCIe full height riser assembly provides Slot 3 PCI Express 3 0 x8 Slot 4 PCI Express 3 0 x8 Slot 5 PCI Express 3 0 x8 x8 x8 x8ML2 PCIe full height ...

Страница 31: ...9 Power supply units Install power supply units to these bays connect them to power cords Make sure the power cords are connected properly Following are the power supplies supported by this system 750 watt platinum power supply Input power 115V or 230V ac 1100 watt platinum power supply Input power 115V or 230V ac 1600 watt platinum power supply Input power 230V ac 10 System error LED yellow When ...

Страница 32: ...ou use this connector the Lenovo XClarity Controller cannot be accessed directly from the production network A dedicated management network provides additional security by physically separating the management network traffic from the production network You can use the Setup utility to configure the server to use a dedicated systems management network or a shared network 18 NMI button Press this bu...

Страница 33: ...ctor 2 PCIe slot 7 LOM adapter 11 USB 1 USB 2 0 with Lenovo XClarity Controller management 3 PCIe slot 6 M 2 backplane 12 Backplane connector 2 4 PCIe slot 3 5 PCIe riser card 13 Backplane connector 1 5 PCIe slot 2 1 14 Front VGA connector 6 USB 2 USB 3 0 15 Fan connector 1 6 7 TCM TPM module 16 Processor 1 8 Auxiliary power connector 17 DIMM slot 1 6 7 18 19 24 9 Processor 2 Chapter 2 Server comp...

Страница 34: ...tem board SW13 switch block descriptions on page 26 for more details 2 Light path button Press this button to light the LEDs on the system board when the power source has been removed from the server The following table describes the functions of the SW13 switch block on the system board The following table describes the functions of the SW613 switch block on the system board Table 11 System board...

Страница 35: ...html Installation Guidelines on page 49 Handling static sensitive devices on page 51 and Power off the server on page 11 2 Any system board switch or jumper block that is not shown in the illustrations in this document are reserved The following table describes the functions of the button on the system board Table 12 Button on the server Button name Function Force NMI button This button is on the ...

Страница 36: ...or LED 4 FPGA heartbeat LED Green 10 Processor 1 LED 5 Light path power LED 11 DIMM 7 18 error LED 6 Processor 2 LED Processor and memory expansion tray Use this information to locate the connectors and LEDs on the processor and memory expansion tray The following illustrations show the connectors and LEDs on the processor and memory expansion tray 28 ThinkSystem SR850P Maintenance Manual ...

Страница 37: ...r 3 3 DIMM slot 43 48 7 DIMM slot 25 30 4 Processor 4 8 Captive screws Figure 15 LEDs on the processor and memory expansion tray Table 15 LEDs on the processor and memory expansion tray 1 Processor 3 error LED 4 Processor 4 error LED 2 DIMM slot 31 42 error LEDs 5 DIMM slot 43 48 error LEDs 3 Expansion board error LED 6 DIMM slot 25 30 error LEDs Chapter 2 Server components 29 ...

Страница 38: ...ors on the processor and memory expansion tray Table 16 Connectors on the processor and memory expansion tray 1 NVMe signal cable connector 0 1 2 NVMe signal cable connector 2 3 30 ThinkSystem SR850P Maintenance Manual ...

Страница 39: ...Assembly 1 PCIe full height riser cage 3 PCI Express 3 0 x8 slot 4 2 PCI Express 3 0 x8 slot 3 4 PCI Express 3 0 x8 slot 5 x8 x8 x8ML2 PCIe FH Riser Assembly Figure 18 x8 x8 x8ML2 PCIe FH Riser Assembly Table 18 Components of x8 x8 x8ML2 PCIe FH Riser Assembly 1 PCIe full height riser cage 3 PCI Express 3 0 x8 slot 4 2 PCI Express 3 0 x8 slot 3 4 Customized slot for ML2 adapter slot 5 Chapter 2 Se...

Страница 40: ...lot 5 2 PCI Express 3 0 x8 slot 3 x16 x8 PCIe FH Riser Assembly Figure 20 x8 x16 PCIe FH Riser Assembly Table 20 Components of x8 x16 PCIe FH Riser Assembly 1 PCIe full height riser cage 3 PCI Express 3 0 x8 slot 5 2 PCI Express 3 0 x16 slot 3 2 5 inch drive backplanes Use this information to locate the connectors on the optional 2 5 inch drive backplanes 32 ThinkSystem SR850P Maintenance Manual ...

Страница 41: ...numbers of 0 7 or 8 15 depending on the location installed One power configuration connector Two SATA SAS connectors 0 1 2 5 inch AnyBay SATA SAS NVMe 8 bay backplane Figure 22 2 5 inch AnyBay SATA SAS NVMe 8 bay backplane Table 22 Connectors on 2 5 inch AnyBay SATA SAS NVMe 8 bay backplane 1 NVMe connector 3 5 SATA SAS connector 1 2 NVMe connector 2 6 SATA SAS connector 0 3 NVMe connector 1 7 Pow...

Страница 42: ...ectors 0 1 Four NVMe connectors 0 1 2 3 RAID adapters Use this information to locate the connectors on the optional RAID adapters Figure 23 Connectors on SATA SAS RAID adapter 8i Table 23 SATA SAS RAID adapter 8i 1 SATA SAS RAID adapter 8i with two SATA SAS connectors C0 C1 Figure 24 Connectors on SATA SAS RAID adapter 16i Table 24 SATA SAS RAID adapter 16i 1 SATA SAS RAID adapter 16i with four SA...

Страница 43: ... 5 inch drives Following is the list of combinations of cable routing for 2 5 inch drives Connecting signal cables to one backplane on page 37 One 8 bay backplane on page 37 One AnyBay backplane on page 37 Connecting signal cables to two backplanes on page 39 8 bay backplane 8 bay backplane on page 39 8 bay backplane AnyBay backplane on page 40 AnyBay backplane AnyBay backplane on page 42 Importan...

Страница 44: ...ve backplanes as in the following illustration Figure 28 Location of power cable connectors on the system board Table 26 Power cable connectors on the system board and the drive backplanes 1 Power cable connector on the system board 3 Power cable connector on the drive backplane 2 Power cable connector on the system board 4 Power cable connector on the drive backplane Two types of drive backplanes...

Страница 45: ...ing 8 bay backplane Table 27 Cables and adapters for routing 1 SATA SAS RAID adapter 8i 2 SATA SAS signal cables 720 mm One AnyBay backplane Note Install the processor and memory expansion tray before connecting the signal cables to NVMe connectors on the expansion tray see Install the processor and memory expansion tray on page 113 Chapter 2 Server components 37 ...

Страница 46: ...es and adapters for routing 1 SATA SAS RAID adapter 8i 3 Direct NVMe signal cables for processor and memory expansion tray 2 NVMe connectors on the processor and memory expansion tray 4 SATA SAS signal cables 720 mm 38 ThinkSystem SR850P Maintenance Manual ...

Страница 47: ... bay backplane 8 bay backplane Two options are available for this combination 1 With SATA SAS RAID adapter 16i Figure 31 Cable routing 8 bay backplane 8 bay backplane Table 29 Cables and adapters for routing 1 SATA SAS RAID adapter 16i 3 SATA SAS signal cables 720 mm 2 SATA SAS signal cables 900 mm Chapter 2 Server components 39 ...

Страница 48: ...cables 720 mm 8 bay backplane AnyBay backplane Notes When installing a 8 bay backplane and a AnyBay backplane always install the 8 bay backplane to drive bay 0 7 and the AnyBay backplane to drive bay 8 15 Install the processor and memory expansion tray before connecting the signal cables to NVMe connectors on the expansion tray see Install the processor and memory expansion tray on page 113 40 Thi...

Страница 49: ...plane AnyBay backplane Table 31 Cables and adapters for routing 1 SATA SAS RAID adapter 16i 4 SATA SAS signal cables 720 mm 2 NVMe connectors on the processor and memory expansion tray 5 SATA SAS signal cables 900 mm 3 Direct NVMe signal cables for processor and memory expansion tray Chapter 2 Server components 41 ...

Страница 50: ...ting 1 SATA SAS RAID adapter 8i 4 Direct NVMe signal cables for processor and memory expansion tray 2 NVMe connectors on the processor and memory expansion tray 5 SATA SAS signal cables 720 mm 3 SATA SAS RAID adapter 8i 6 SATA SAS signal cables 720 mm AnyBay backplane AnyBay backplane 42 ThinkSystem SR850P Maintenance Manual ...

Страница 51: ...AID adapter 16i Figure 35 Cable routing AnyBay backplane AnyBay backplane Table 33 Cables and adapters for routing 1 PCIe switch card 5 SATA SAS signal cables 900 mm 2 SATA SAS RAID adapter 16i 6 SATA SAS signal cables 720 mm 3 NVMe connectors on the processor and memory expansion tray 7 NVMe signal cables for PCIe switch card 4 Direct NVMe signal cables for processor and memory expansion tray 2 W...

Страница 52: ...es for PCIe switch card Parts list Identify each of the components that is available for your server with the parts list For more information about ordering the parts shown in Figure 37 Server components on page 45 1 Go to http datacentersupport lenovo com and navigate to the support page for your server 2 Click Parts Accessories Parts Lookup 3 Enter either the serial number or the machine type mo...

Страница 53: ...re identified as one of the following Tier 1 customer replaceable unit CRU Replacement of Tier 1 CRUs is your responsibility If Lenovo installs a Tier 1 CRU at your request with no service agreement you will be charged for the installation Chapter 2 Server components 45 ...

Страница 54: ...on about ordering the parts shown in Figure 37 server components on page 45 http datacentersupport lenovo com us en products servers thinksystem sr850 parts It is highly recommended that you check the power summary data for your server using Lenovo Capacity Planner before purchasing any new parts 1 Top cover 2 Expansion tray air baffle 3 Processor and memory expansion tray 4 PCIe riser card assemb...

Страница 55: ...Tier 2 CRU FRU Consuma ble and Structural part 24 Memory module 25 DC Persistent Memory DCPMM 26 Processor 27 Heatsink 28 2 5 inch SATA SAS 8 bay backplane 29 2 5 inch AnyBay SATA SAS NVMe 8 bay backplane 30 Fan cage 31 Hot swap fan Chapter 2 Server components 47 ...

Страница 56: ...dards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting o...

Страница 57: ...em lenovofiles com help topic safety_documentation pdf_files html The following guidelines are available as well Handling static sensitive devices on page 51 and Working inside the server with the power on on page 51 Make sure the components you are installing are supported by your server For a list of supported optional components for the server see https static lenovo com us en serverproven inde...

Страница 58: ...he server and operating system support hot swap capability This means that you can remove or install the drive while the server is still running Note See the system specific instructions for removing or installing a hot swap drive for any additional procedures that you might need to perform before you remove or install the drive After finishing working on the server make sure you reinstall all saf...

Страница 59: ...nd screws into the server Handling static sensitive devices Review these guidelines before you handle static sensitive devices to reduce the possibility of damage from electrostatic discharge Attention Prevent exposure to static electricity which might lead to system halt and loss of data by keeping static sensitive components in their static protective packages until installation and handling the...

Страница 60: ... the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs B2y7oAb54mfyuLrIusa_qE 5 Remove the top cover see Remove the top cover on page 133 To remove the drive backplane complete the following steps Step 1 Pull all the drives and fillers out slightly to disengage them from the backplane Step 2 Remove the fan cage assembly see Remove the fan c...

Страница 61: ...ep 1 Align the tabs on the bottom of the drive backplane with the slots on the system board and insert them into the slots Step 2 Push the top of the drive backplane toward the front of the server until it clicks in place Figure 39 Drive backplane installation After installing the drive backplane complete the following steps 1 Connect the cables to the drive backplane 2 Install the drives see Inst...

Страница 62: ...tional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Install a 2 5 inch hot swap drive Use this procedure to install a 2 5 inch drive Following are the types of drives supported by this server NVMe solid state drive SATA SAS solid state drive SATA SAS hard disk drive For a complete list of supported optional device for this server se...

Страница 63: ... information about RAID operation and complete instructions for using ThinkSystem RAID adapters CMOS battery CR2032 replacement Use this procedure to remove or install the CMOS battery CR2032 Remove the CMOS battery CR2032 Use this procedure to remove the CMOS battery The following notes describe information that you must consider when replacing the battery Lenovo has designed this product with yo...

Страница 64: ...n 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations S005 CAUTION The battery is a lithium ion battery To avoid possible explosion do not burn the battery Exchange it only with the approved part Recycle or discard the battery as instructed by local regulations Before removing the CMOS battery 1 Read the safety information and installation guidel...

Страница 65: ...ure 42 CMOS battery location on the system board Table 36 CMOS battery 1 CMOS battery CR2032 To remove the CMOS battery complete the following steps Step 1 Gently push on one side of the battery until it leaves the seat Figure 43 CMOS battery removal Step 2 Use fingers to pick up the battery After removing the CMOS battery dispose it according to local regulations Chapter 3 Hardware replacement pr...

Страница 66: ...electrical current from the device ensure that all power cords are disconnected from the power source S004 CAUTION When replacing the lithium battery use only Lenovo specified part number or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains ...

Страница 67: ... replacement battery Step 2 Face the positive symbol to the center of the server then place the battery into the seat until it clicks in place Figure 44 CMOS battery installation After installing the CMOS battery complete the following steps 1 Reinstall the processor and memory expansion tray and expansion tray air baffle see Install the processor and memory expansion tray on page 113 2 Reinstall ...

Страница 68: ...s on page 49 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables see Power off the server on page 11 3 If the server is installed in a rack slide the server out on its rack slide rails to gain access to the top cover or remove the server from the rack 4 Watch the procedure A video of this procedure is available at YouTube https www youtube com playli...

Страница 69: ...m the package and place it on a static protective surface 3 Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs B2y7oAb54mfyuLrIusa_qE To install the fan cage assembly complete the following steps Step 1 Align the fan cage assembly to the slots on both sides of the server and lower it into the server Figure 46 Fan cage assembly inst...

Страница 70: ... see Safety on page iii and Installation Guidelines on page 49 2 If the server is installed in a rack slide the server out on its rack slide rails to gain access to the top cover or remove the server from the rack 3 Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs B2y7oAb54mfyuLrIusa_qE 4 Remove the top cover see Remove the top c...

Страница 71: ...materials for shipping that are supplied to you Install a hot swap fan Use this procedure to install a hot swap fan S017 CAUTION Hazardous moving fan blades nearby Keep fingers and other body parts away S033 CAUTION Hazardous energy present Voltages with hazardous energy might cause heating when shorted with metal which might result in spattered metal burns or both The server comes with six speed ...

Страница 72: ...Step 1 Align the fan over the fan slot in the fan cage assembly Figure 48 Hot swap fan installation Step 2 Insert the fan into the fan cage assembly until it clicks into place Attention When replacing a fan with power on complete the replacement within 30 seconds to ensure proper operation After installing the hot swap fan complete the following steps 1 Reinstall the top cover see Install the top ...

Страница 73: ...rver from the rack 4 Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs B2y7oAb54mfyuLrIusa_qE 5 Remove the top cover see Remove the top cover on page 133 To remove the front VGA assembly complete the following steps Step 1 Remove the fan cage assembly see Remove the fan cage assembly on page 59 Step 2 Disconnect the VGA cable from...

Страница 74: ...ble cover and remove it from the server Figure 51 Front VGA assembly removal Step 5 Grasp the front VGA assembly and pull it slightly forward the front of the server to remove it Figure 52 Front VGA assembly removal 66 ThinkSystem SR850P Maintenance Manual ...

Страница 75: ... component to any unpainted metal surface on the server then remove it from the package and place it on a static protective surface 3 Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs B2y7oAb54mfyuLrIusa_qE To install the front VGA assembly complete the following steps Step 1 Remove the fan cage assembly see Remove the fan cage as...

Страница 76: ...install the cable cover Figure 55 Front VGA assembly installation Step 5 Install the front VGA assembly with four screws Figure 56 Front VGA assembly installation Step 6 Connect the front video cable to the system board 68 ThinkSystem SR850P Maintenance Manual ...

Страница 77: ...ion guidelines see Safety on page iii and Installation Guidelines on page 49 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables see Power off the server on page 11 3 If the server is installed in a rack slide the server out on its rack slide rails to gain access to the top cover or remove the server from the rack 4 Watch the procedure A video of thi...

Страница 78: ...tion and installation guidelines see Safety on page iii and Installation Guidelines on page 49 2 Touch the static protective package that contains the component to any unpainted metal surface on the server then remove it from the package and place it on a static protective surface 3 Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVc...

Страница 79: ...pter to the connector and push it in Step 3 Tighten the captive thumbscrew to lock it to the system board Figure 60 LOM adapter installation Step 4 Close the retention latch After installing the LOM adapter complete the following steps 1 Reinstall the top cover see Install the top cover on page 134 Chapter 3 Hardware replacement procedures 71 ...

Страница 80: ...ne complete the following steps Step 1 Locate the correct keyhole that the retainer should be installed into to accommodate the particular size of the M 2 drive you wish to install Step 2 Press both sides of the retainer and move it forward until it is in the large opening of the keyhole then remove it from the backplane Step 3 Insert the retainer into the correct keyhole and slide it backwards un...

Страница 81: ...the M 2 backplane complete the following steps Step 1 Remove the M 2 backplane from the system board by pulling up on both ends of the backplane at the same time Note Pull the M 2 backplane straight up when removing it from the system board Figure 63 M 2 backplane removal To remove an M 2 drive from the M 2 backplane see Remove an M 2 drive from the M 2 backplane on page 75 If you are instructed t...

Страница 82: ...e it on a static protective surface 4 Disconnect the USB 3 0 cable of operator panel tray assembly and remove it vertically from the system board Figure 64 Removing USB 3 0 connector vertically To install the M 2 backplane complete the following steps Note Before installing the M 2 backplane make sure an M 2 drive is installed to every available connector on the M 2 backplane Step 1 Align the open...

Страница 83: ...removed 5 Install the server in the rack 6 Power on the server and any peripheral devices Remove an M 2 drive from the M 2 backplane Use this procedure to remove an M 2 drive from the M 2 backplane With M 2 backplane removed complete the following steps to remove an M 2 drive from the M 2 backplane Step 1 Press both sides of the retainer and slide it backward to loosen the M 2 drive from the M 2 b...

Страница 84: ...urface on the server then remove it from the package and place it on a static protective surface To install an M 2 drive in the M 2 backplane complete the following steps Step 1 Locate the connector on each side of the M 2 backplane Notes Some M 2 backplanes support two M 2 drives When two drives are installed align and support both drives when sliding the retainer forward to secure the drives Ins...

Страница 85: ...drive installation with the retainers in place After installing an M 2 drive in the M 2 backplane see Install the M 2 backplane on page 74 to complete installation Memory module replacement Use this procedure to remove or install a memory module Remove a memory module Use this procedure to remove a memory module ATTENTION Static Sensitive Device Ground package before opening on page 51 Chapter 3 H...

Страница 86: ...and installation guidelines see Safety on page iii and Installation Guidelines on page 49 3 Turn off the server and peripheral devices and disconnect the power cords and all external cables see Power off the server on page 11 4 If the server is installed in a rack slide the server out on its rack slide rails to gain access to the top cover or remove the server from the rack 5 Watch the procedure A...

Страница 87: ... Air baffle removal from the system board Complete the following steps to remove a memory module Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs B2y7oAb54mfyuLrIusa_qE Figure 72 Memory module removal Step 1 Open the memory module connector retaining clips to extract the memory module then remove the memory module Chapter 3 Hardw...

Страница 88: ...memory modules together so that they touch Do not stack memory modules directly on top of each other during storage Never touch the gold memory module connector contacts or allow these contacts to touch the outside of the memory module connector housing Handle memory modules with care never bend twist or drop a memory module Before installing a memory module 1 Read the safety information and insta...

Страница 89: ...plete the following steps to install a memory module Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs B2y7oAb54mfyuLrIusa_qE Step 1 Open the memory module connector retaining clips If a memory module is already installed in the connector remove it Step 2 Align the keys on the memory module that you are installing with the connect...

Страница 90: ...s after all the memory modules are installed see Configuring Intel Optane DC Persistent Memory DCPMM in Setup Guide c Restore the data that has been backed up if necessary Operator panel tray assembly and front operator panel replacement Use this procedure to remove or install the operator panel tray assembly and the front operator panel Remove the operator panel tray assembly Use this procedure t...

Страница 91: ...perator panel cable from the system board Figure 76 USB 2 0 cable and front operator panel cable Table 38 USB 2 0 cable and front operator panel cable 1 USB 2 0 cable 2 Front operator panel cable Note Make sure the USB 3 0 connector stays vertical when being removed from the system board Figure 77 Removing USB 3 0 connector vertically Step 3 Remove the USB 3 0 cable from the cable guide Step 4 Rem...

Страница 92: ...erator panel tray assembly 1 Read the safety information and installation guidelines see Safety on page iii and Installation Guidelines on page 49 2 Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs B2y7oAb54mfyuLrIusa_qE To install the operator panel tray assembly complete the following steps Step 1 Align the operator panel tray ...

Страница 93: ...el cable and USB cables to the system board Figure 80 USB 2 0 cable and front operator panel cable Table 39 USB 2 0 cable and front operator panel cable 1 USB 2 0 cable 2 Front operator panel cable Note Make sure the USB 3 0 connector stays vertical when being pushed into the connector on the system board Chapter 3 Hardware replacement procedures 85 ...

Страница 94: ...ont operator panel With the operator panel tray assembly removed from the system see Remove the operator panel tray assembly on page 82 complete the following steps to remove the front operator panel Step 1 Press on the two release tabs on the rear of the front operator panel and carefully slide the assembly out of from the tray assembly Figure 82 Front operator panel removal If you are instructed...

Страница 95: ... tray assembly complete the following steps 1 Reinstall the operator panel tray assembly see Install the operator panel tray assembly on page 84 PCIe riser card assembly and adapter replacement Use this procedure to remove or install the PCIe riser card assembly and the adapters Remove the PCIe riser card assembly Use this procedure to remove the PCIe riser card assembly Before removing the PCIe r...

Страница 96: ...ystem board Figure 84 Removing USB 3 0 connector vertically To remove the PCIe riser card assembly complete the following steps Step 1 Disconnect any cables connected to the adapter s Step 2 Grasp the PCIe riser card assembly at the touch points and lift it out from the system board Figure 85 PCIe riser card assembly removal Step 3 Remove the screws that fix the PCIe riser card and slightly push i...

Страница 97: ...on page 49 2 Touch the static protective package that contains the component to any unpainted metal surface on the server then remove it from the package and place it on a static protective surface 3 Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs B2y7oAb54mfyuLrIusa_qE 4 Disconnect the USB 3 0 cable of operator panel tray assem...

Страница 98: ...r card slightly to fit the holes into the pins Figure 88 PCIe riser card assembly b Install the PCIe riser card to the riser cage with screws Figure 89 PCIe riser card assembly Step 2 Align the PCIe riser card assembly with the connector on the system board then push it in until it clicks in place 90 ThinkSystem SR850P Maintenance Manual ...

Страница 99: ...d 1 Read the safety information and installation guidelines see Safety on page iii and Installation Guidelines on page 49 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables see Power off the server on page 11 3 If the server is installed in a rack slide the server out on its rack slide rails to gain access to the top cover or remove the server from ...

Страница 100: ...en the bracket on the PCIe riser card assembly Step 2 Grasp the adapter by upper corners and pull it from thePCIe riser card assembly Figure 92 Adapter removal from the PCIe riser card assembly If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Install an adapter Use this procedure...

Страница 101: ...tion latch Step 2 Align the adapter with the connector on the system board Notes Use specific PCIe slots for the following RAID adapters RAID adapter for SATA SAS drives slot 2 10 PCIe switch card slot 1 11 For PCIe slot numbering see System board connectors on page 25 Step 3 Push the adapter in until it clicks into place Figure 93 Adapter installation to the system board Step 4 Connect internal c...

Страница 102: ...he adapter is installed to a PCIe riser card assembly install the PCIe riser card assembly to the server see Install the PCIe riser card assembly on page 89 2 Reinstall the top cover see Install the top cover on page 134 3 Reconnect the power cords and any cables that you removed 4 Install the server in the rack 5 Power on the server and any peripheral devices Power supply unit replacement Use thi...

Страница 103: ...ould be connected very well 4 Connect dc power cord s to subject power source s 5 Turn ON all the power source s 1 Disconnect or turn off the subject dc power source s at the breaker panel before removing the power supply unit s 2 Remove the subject dc cord s and make sure the wire terminal of power cord s is insulated 3 Unplug the subject power supply unit s from the system housing S035 CAUTION N...

Страница 104: ...t to the open position b Rotate the CMA out of the way to gain access to the power supply bay 3 Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs B2y7oAb54mfyuLrIusa_qE To remove a hot swap power supply unit complete the following steps Step 1 Press and hold on the orange release tab 96 ThinkSystem SR850P Maintenance Manual ...

Страница 105: ...y packaging materials for shipping that are supplied to you Install a hot swap power supply unit Use this procedure to install a hot swap power supply unit S002 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from...

Страница 106: ...om the system housing S035 CAUTION Never remove the cover on a power supply or any part that has this label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Following are the types of power supply unit...

Страница 107: ... available at YouTube https www youtube com playlist list PLYV5R7hVcs B2y7oAb54mfyuLrIusa_qE 5 If the power supply unit to be installed comes with different wattage than the one that is already installed turn off the server and peripheral devices and disconnect the power cords and all external cables then remove the installed power supply unit see Remove a hot swap power supply unit on page 94 Imp...

Страница 108: ...perly installed If it slides out reinstall it Power supply 1 is on the bottom while power supply 2 is on the top For more details see Rear view on page 21 Step 3 Connect the power cord to the power supply unit and make sure it s properly connected to the power 100 ThinkSystem SR850P Maintenance Manual ...

Страница 109: ...a cover or a PHM When removing or installing a PHM protect empty processor sockets with a cover Do not touch the processor socket or processor contacts Processor socket contacts are very fragile and easily damaged Contaminants on the processor contacts such as oil from your skin can cause connection failures Remove and install only one PHM at a time If the system board supports multiple processors...

Страница 110: ...move the processor and memory expansion tray and the expansion tray air baffle see Remove the processor and memory expansion tray on page 110 Figure 99 Processor locations Table 40 Processor locations 1 Processor 3 2 Processor 4 3 Processor 1 4 Processor 2 Complete the following steps to remove a PHM Step 1 Remove the PHM from the system board 102 ThinkSystem SR850P Maintenance Manual ...

Страница 111: ...eat sink module in the removal sequence shown on the heat sink label b Lift the processor heat sink module from the processor socket After you remove a PHM If you are removing the PHM as part of a system board replacement set the PHM aside If you are replacing the processor or heat sink separate the processor and its retainer from the heat sink Chapter 3 Hardware replacement procedures 103 ...

Страница 112: ... side down and the processor contact side up to prevent the processor from falling out of the retainer Note The processor retainer will be removed and discarded in a later step and replaced with a new one If you are replacing the processor you will be reusing the heat sink Wipe the thermal grease from the bottom of the heat sink using an alcohol cleaning pad If you are replacing the heat sink you ...

Страница 113: ... If the date is over two years ago replace the thermal grease to avoid seating issues Notes PHMs are keyed for the socket where they can be installed and for their orientation in the socket See https static lenovo com us en serverproven index shtml for a list of processors supported for your server All processors on the system board must have the same speed number of cores and frequency Before you...

Страница 114: ...essor retainer Figure 103 Installing a processor retainer 1 Position the processor on the new retainer so that the triangular marks align then insert the unmarked end of the processor into the retainer 2 Holding the inserted end of the processor in place flex the opposite end of the retainer down and away from the processor until you can press the processor under the clip on the retainer To preven...

Страница 115: ...5 If you are replacing a heat sink remove the processor identification label from the old heat sink and place it on the new heat sink in the same location The label is on the side of the heat sink closest to the triangular alignment mark If you are unable to remove the label and place it on the new heat sink or if the label is damaged during transfer write the processor serial number from the proc...

Страница 116: ...er and the heat sink or align the triangular mark on the processor retainer with the notched corner of the heat sink b Insert the processor retainer clips into the holes on the heat sink c Press the retainer into place until the clips at all four corners engage 108 ThinkSystem SR850P Maintenance Manual ...

Страница 117: ...essor 2 Step 1 Remove the processor socket cover if one is installed on the processor socket by placing your fingers in the half circles at each end of the cover and lifting it from the system board Step 2 Install the processor heat sink module on the system board Chapter 3 Hardware replacement procedures 109 ...

Страница 118: ...ghten is 1 4 1 6 newton meters 12 14 inch pounds After you install a PHM 1 If there are DIMMs to install install them See Install a memory module on page 80 2 Reinstall the processor and memory expansion tray and expansion tray air baffle see Install the processor and memory expansion tray on page 113 3 Reinstall the top cover see Install the top cover on page 134 4 Reconnect the power cords and a...

Страница 119: ...the top cover on page 133 6 If you are replacing the processor and memory expansion tray remove the expansion tray air baffle DIMMs see Remove a memory module on page 77 and PHMs see Remove a processor and heat sink on page 101 on the expansion tray Figure 108 Expansion tray air baffle removal Attention Do not remove or install DIMMs and processors on the processor and memory expansion tray when t...

Страница 120: ... up until it is in the vertical position This disengages the expansion tray from the system board Figure 110 Processor and memory expansion tray removal Step 4 Grasp the handle and carefully lift the expansion tray from the server then place it on a flat surface After removing the processor and memory expansion tray 112 ThinkSystem SR850P Maintenance Manual ...

Страница 121: ... and memory expansion tray for recycle on page 162 for compliance with local regulations Install the processor and memory expansion tray Use this procedure to install the processor and memory expansion tray Before installing the processor and memory expansion tray 1 Read the safety information and installation guidelines see Safety on page iii and Installation Guidelines on page 49 2 Touch the sta...

Страница 122: ...tly slide power supply 2 out from the power supply bay see Remove a hot swap power supply unit on page 94 Step 3 Grip on the blue touch point on the handle of the expansion tray and lift it up then lower the tray vertically into the server with nailheads aligned to the slots on both sides Step 4 Rotate the handle all the way down This connects and fix the expansion tray to the system board 114 Thi...

Страница 123: ...e expansion tray Figure 113 Processor and memory expansion tray installation Step 6 Slide the power supply 2 back into the chassis Step 7 If you plan to install memory modules do it now see Install a memory module on page 80 Step 8 Install the expansion tray air baffle Attention Chapter 3 Hardware replacement procedures 115 ...

Страница 124: ... any cables that you removed 4 Power on the server and any peripheral devices Security bezel replacement Use this procedure to remove or install the security bezel Remove the security bezel Follow the instructions in this section to remove the security bezel Before removing the security bezel 1 Read the safety information and installation guidelines see Safety on page iii and Installation Guidelin...

Страница 125: ... information and installation guidelines see Safety on page iii and Installation Guidelines on page 49 2 Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs B2y7oAb54mfyuLrIusa_qE 3 If you have removed the rack handles reinstall it see ThinkSystem SR850P Rack Installation Guide Step 1 Carefully insert the tabs on the security bezel ...

Страница 126: ...technicians Do no attempt to remove or install it without proper training Before removing the system board 1 Record all system configuration information such as Lenovo XClarity Controller XCC IP addresses vital product data and the machine type model number serial number Universally Unique Identifier and asset tag of the server 2 Use the Lenovo XClarity Essentials to save the system configuration ...

Страница 127: ...ee Remove the fan cage assembly on page 59 Step 4 Disconnect all cables from the system board Make a list of each cable as you disconnect it and use it as a checklist after installing the new system board Step 5 Remove all the memory modules from the system board and set them aside on a static protective surface for reinstallation see Remove a memory module on page 77 Important Record the slot num...

Страница 128: ...3 Grasp the system board handle and thumbnail and slide the system board toward the front of the server Figure 120 System board removal Step 14 Rotate the long side of the system board up and remove the board from the server Figure 121 System board removal Note This handle only serves the purpose of removing system board Do not attempt to lift the whole server with it After removing the system boa...

Страница 129: ... follow the instructions in Disassemble the system board for recycle on page 161 for compliance with local regulations Install the system board Use this procedure to install the system board Attention Removing and installing this component requires trained technicians Do no attempt to remove or install it without proper training Before installing the system board 1 Read the safety information and ...

Страница 130: ...ter if necessary see Install the LOM adapter on page 70 Step 9 Reconnect the cables disconnected earlier Step 10 Reinstall the power supplies see Install a hot swap power supply unit on page 97 Step 11 Reinstall the drive backplanes see Install a drive backplane on page 53 After installing the system board complete the following steps 1 Reinstall the processor and memory expansion tray and expansi...

Страница 131: ...d To update the machine type and serial number from Lenovo XClarity Essentials OneCLI 1 Download and install Lenovo XClarity Essentials OneCLI To download Lenovo XClarity Essentials OneCLI go to the following site https datacentersupport lenovo com solutions HT116433 2 Copy and unpack the OneCLI package which also includes other required files to the server Make sure that you unpack the OneCLI and...

Страница 132: ...of 12 accounts The default value is USERID xcc_password The BMC IMM XCC account password 1 of 12 accounts Note BMC IMM or XCC internal LAN USB IP address account name and password are all valid for this command Example commands are as follows onecli config set SYSTEM_PROD_DATA SysInfoProdName m t_model bmc xcc_user_id xcc_password xcc_external_ip onecli config set SYSTEM_PROD_DATA SysInfoSerialNum...

Страница 133: ... it should not be used From Lenovo XClarity Essentials OneCLI Note Please note that a Local IPMI user and password must be setup in Lenovo XClarity Controller for remote accessing to the target system To set the TPM policy from Lenovo XClarity Essentials OneCLI 1 Read TpmTcmPolicyLock to check whether the TPM_TCM_POLICY has been locked OneCli exe config show imm TpmTcmPolicyLock override imm useri...

Страница 134: ... value is Enabled and the imm TpmTcmPolicy value is valid UEFI will lock the TPM_TCM_POLICY setting Note The valid values for imm TpmTcmPolicy include NeitherTpmNorTcm TcmOnly and NationZTPM20Only If the imm TpmTcmPolicyLock is set as Enabled but imm TpmTcmPolicy value is invalid UEFI will reject the lock request and change imm TpmTcmPolicyLock back to Disabled 8 Read back the value to check wheth...

Страница 135: ...sserted The Lenovo XClarity Provisioning Manager or the Lenovo XClarity Essentials OneCLI can be used to set the TPM version To set the TPM version 1 Download and install Lenovo XClarity Essentials OneCLI a Go to http datacentersupport lenovo com and navigate to the support page for your server b Click Drivers Software c Navigate to the version of Lenovo XClarity Essentials OneCLI for your operati...

Страница 136: ...he Startup section in the LXPM documentation compatible with your server at https sysmgt lenovofiles com help topic lxpm_frontend lxpm_product_page html 2 If the power on Administrator password is required enter the password 3 From the UEFI Setup page click System Settings Security Secure Boot 4 Enable Secure Boot and save the settings From Lenovo XClarity Essentials OneCLI To enable UEFI Secure B...

Страница 137: ...er cords and all external cables see Power off the server on page 11 3 If the server is installed in a rack slide the server out on its rack slide rails to gain access to the top cover or remove the server from the rack 4 Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs B2y7oAb54mfyuLrIusa_qE 5 Remove the top cover see Remove the...

Страница 138: ...ructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Install the TCM TPM adapter for Chinese Mainland only Use this information to install the TCM TPM adapter Read the installation Guidelines on page 49 Power off the server for this task on page 11 ATTENTION Static Sensitive Device Ground package b...

Страница 139: ...ic protective surface 3 Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list PLYV5R7hVcs B2y7oAb54mfyuLrIusa_qE 4 Disconnect the USB 3 0 cable of operator panel tray assembly and remove it vertically from the system board Figure 125 Removing USB 3 0 connector vertically To install the TCM TPM adapter complete the following steps Step 1 Locate th...

Страница 140: ...allation After installing the TCM TPM adapter complete the following steps 1 Finish installing the system board see Install the system board on page 121 2 Reinstall the top cover see Install the top cover on page 134 3 Reconnect the power cords and any cables that you removed 4 Power on the server and any peripheral devices Top cover replacement Use this procedure to install or remove the top cove...

Страница 141: ...e 49 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables see Power off the server on page 11 3 If the server is installed in a rack slide the server out on its rack slide rails to gain access to the top cover or remove the server from the rack 4 Watch the procedure A video of this procedure is available at YouTube https www youtube com playlist list ...

Страница 142: ...UTION Hazardous voltage current and energy levels might be present Only a qualified service technician is authorized to remove the covers where the label is attached S033 CAUTION Hazardous energy present Voltages with hazardous energy might cause heating when shorted with metal which might result in spattered metal burns or both Before installing the top cover 1 Read the safety information and ins...

Страница 143: ...e power cords and any cables that you removed 2 Install the server in the rack 3 Power on the server and any peripheral devices Complete the parts replacement Use this information to complete the parts replacement To complete the parts replacement do the following 1 Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your server 2 Properly r...

Страница 144: ...configuration See https thinksystem lenovofiles com help topic dcg_uefi overview_ dcg_uefi html Reconfigure the disk arrays if you have installed or removed a hot swap drive or a RAID adapter See the Lenovo XClarity Provisioning Manager User Guide which is available for download at http datacentersupport lenovo com 136 ThinkSystem SR850P Maintenance Manual ...

Страница 145: ...he Chassis Management Module 2 begin with the Chassis Management Module 2 event log If you are using some other management application begin with the Lenovo XClarity Controller event log Event logs An alert is a message or other indication that signals an event or an impending event Alerts are generated by the Lenovo XClarity Controller or by UEFI in the servers These alerts are stored in the Leno...

Страница 146: ...al physical variables such as temperature power supply voltages fan speeds and component status The Lenovo XClarity Controller provides various interfaces to systems management software and to system administrators and users to enable remote management and control of a server The Lenovo XClarity Controller monitors all components of the server and posts events in the Lenovo XClarity Controller eve...

Страница 147: ...ator information panel Figure 132 Front operator panel Table 43 Light path diagnostics LED status and actions LED Description Action 1 Power button LED green Off No power supply is properly installed or the LED itself has failed Flashing rapidly 4 times per second The server is turned off and is not ready to be turned on The power control button is disabled This will last approximately 5 to 10 sec...

Страница 148: ...og if necessary and clear the log afterward Power supply LEDs This topic provides information about vatious power supply LED status and corresponding action suggestions The following minimum configuration is required for the ac power LED on the power supply to be lit Power supply Power cord Appropriate input power from the power source The following minimum configuration is required for the server...

Страница 149: ... The power supply is in zero output mode standby When the total power consumption is low only one of the power supplies delivers the entire power while the other is put into this mode Zero output advanced mode is on by default and the standby power supply unit will function normally when power consumption increases To disable zero output mode choose F1 System Settings Power Zero Output Disable Off...

Страница 150: ...rmation about the error 3 Save the log if necessary and clear the log afterward 2 Identification LED blue This LED is used as a presence detection LED You can use Lenovo XClarity Controller to light this LED remotely Use this LED to locate the server among other servers visually 3 XCC heartbeat LED green This LED indicates XCC heartbeat and boot process LED blinking fast XCC code is in the loading...

Страница 151: ...ies are working correctly complete the following steps to attempt to resolve the problem 1 Power off the server 2 Make sure that the server is cabled correctly 3 Remove or disconnect the following devices if applicable one at a time until you find the failure Power on and configure the server each time you remove or disconnect a device Any external devices Surge suppressor device on the server Pri...

Страница 152: ...e Ethernet cable is installed correctly The cable must be securely attached at all connections If the cable is attached but the problem remains try a different cable If you set the Ethernet controller to operate at 100 Mbps or 1000 Mbps you must use Category 5 cabling Step 3 Determine whether the hub supports auto negotiation If it does not try configuring the integrated Ethernet controller manual...

Страница 153: ...7 Yellow hard disk drive status LED does not represent actual state of associated drive on page 147 Server cannot recognize a hard drive Complete the following steps until the problem is solved 1 Observe the associated yellow hard disk drive status LED If the LED is lit it indicates a drive fault 2 If the status LED is lit remove the drive from the bay wait 45 seconds and reinsert the drive making...

Страница 154: ...lane signal cable and run the tests again Replace the backplane If the adapter fails the test disconnect the backplane signal cable from the adapter and run the tests again If the adapter fails the test replace the adapter Multiple hard drives fail Complete the following steps until the problem is solved View the Lenovo XClarity Controller event log for events related to power supplies or vibratio...

Страница 155: ...able and backplane power cable 4 Reseat the hard disk drive 5 Power on the server and observe the activity of the hard disk drive LEDs Note Depending on the LXPM version you may see HDD test or Disk Drive Test Fan problems Use this information to resolve issues related the to fans Abnormally high RPM revolutions per minute on page 147 Abnormally high RPM revolutions per minute Complete the followi...

Страница 156: ...nabled make sure that sufficient time is allowed in the watchdog timeout value POST Watchdog Timer To check the POST watchdog time restart the server and press the key according to the on screen instructions to display the LXPM system setup interface For more information see the Startup section in the LXPM documentation compatible with your server at https sysmgt lenovofiles com help topic lxpm_fr...

Страница 157: ...e KVM switch is powered on correctly 3 If the keyboard mouse or monitor can be operated normally with direct connection to the server then replace the KVM switch USB device does not work 1 Make sure that The correct USB device driver is installed The operating system supports USB devices 2 Make sure that the USB configuration options are set correctly in system setup Restart the server and press t...

Страница 158: ... to Intel Optane DC Persistent Memory DCPMM setup in Setup Guide and see if the displayed memory fits the mode description c If DCPMMs are recently set in Memory Mode turn it back to App Direct Mode and examine if there is namespace that has not been deleted see Intel Optane DC Persistent Memory DCPMM setup in Setup Guide d Go to the Setup Utility select System Configuration and Boot Management In...

Страница 159: ...dules 4 Replace the highest numbered memory module of those identified then restart the server Repeat as necessary 5 Reverse the memory modules between the channels of the same processor and then restart the server If the problem is related to a memory module replace the failing memory module 6 Trained technician only Install the failing memory module into a memory module connector for processor 2...

Страница 160: ...ovo Support Screen goes blank when you start some application programs 1 Make sure that The application program is not setting a display mode that is higher than the capability of the monitor You installed the necessary device drivers for the application The monitor has screen jitter or the screen image is wavy unreadable rolling or distorted 1 If the monitor self tests show that the monitor is wo...

Страница 161: ...rver immediately displays the POST Event Viewer when it is turned on on page 153 Server is unresponsive POST is complete and operating system is running on page 154 Server is unresponsive POST failed and cannot start System Setup on page 154 Voltage planar fault is displayed in the event log on page 154 Unusual smell on page 155 Server seems to be running hot on page 155 Cracked parts or cracked c...

Страница 162: ... your place of purchase of the software or your software provider Server is unresponsive POST failed and cannot start System Setup Configuration changes such as added devices or adapter firmware updates and firmware or application code problems can cause the server to fail POST the power on self test If this occurs the server responds in either of the following ways The server restarts automatical...

Страница 163: ...is not functioning on page 155 Insufficient PCIe resources are detected on page 156 A Lenovo optional device that was just installed does not work on page 156 A Lenovo optional device that worked previously does not work now on page 157 External USB device is not recognized Complete the following steps until the problem is resolved 1 Update the UEFI firmware to the latest version 2 Make sure that ...

Страница 164: ...o step 4 6 If the error recurs press Enter to access System Setup Utility 7 Select System Settings Devices and I O Ports PCI 64 Bit Resource Allocation then modify the setting from Auto to Enable 8 If the Boot Device does not support MMIO above 4GB for Legacy Boot use UEFI Boot Mode or remove disable some PCIe devices 9 DC cycle the system and ensure the system is enter UEFI boot menu or the opera...

Страница 165: ... flash device is seated in the connector correctly 3 See the documentation that comes with the optional embedded hypervisor flash device to validate that the device is configured correctly 4 Make sure that other software works on the server Server does not power on Complete the following steps until the problem is resolved Note The power control button will not function until approximately 5 to 10...

Страница 166: ...starts you might have installed more devices than the power supply supports 8 See Power supply LEDs on page 140 Server does not power off Complete the following steps until the problem is resolved 1 Determine whether you are using an Advanced Configuration and Power Interface ACPI or a non ACPI operating system If you are using a non ACPI operating system complete the following steps a Press Ctrl ...

Страница 167: ...splayed serial ports is less than the number of installed serial ports on page 159 Serial device does not work on page 159 Number of displayed serial ports is less than the number of installed serial ports Complete the following steps until the problem is solved 1 Make sure that Each port is assigned a unique address in the Setup utility and none of the serial ports is disabled The serial port ada...

Страница 168: ...index shtml and supported by your hardware The software is designed to operate on the server Other software works on the server The software works on another server 2 If you receive any error messages while you use the software see the information that comes with the software for a description of the messages and suggested solutions to the problem 3 Check the operating system logs for any events r...

Страница 169: ...e system board from the server see Remove the system board on page 118 2 Refer to local environmental waste or disposal regulations to ensure compliance Complete the following steps to disassemble the system board Step 1 Remove the following components as illustrated 15 slotted screws Two standoffs with 12 mm wrench One plunger with 11 mm and 16 mm wrench Four PH2 captive screws on the heat sink F...

Страница 170: ...ry expansion tray 1 Remove the processor and memory expansion tray from the server see Remove the processor and memory expansion tray on page 110 2 Refer to local environmental waste or disposal regulations to ensure compliance Complete the following steps to disassemble the processor and memory expansion tray Step 1 Remove the 13 screws as illustrated Figure 135 Disassembling the expansion tray S...

Страница 171: ...memory expansion tray and the expansion tray air baffle see Remove the processor and memory expansion tray on page 110 Step 5 Remove the fan cage assembly see Remove the fan cage assembly on page 59 Step 6 Remove all the drives that are installed see Remove a 2 5 inch hot swap drive on page 53 Step 7 Remove both the drive backplanes that are installed see Remove a drive backplane on page 52 Step 8...

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Страница 173: ...ts at the following location http thinksystem lenovofiles com help index jsp You can take these steps to try to solve the problem yourself Check all cables to make sure that they are connected Check the power switches to make sure that the system and any optional devices are turned on Check for updated software firmware and operating system device drivers for your Lenovo product The Lenovo Warrant...

Страница 174: ...Request Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support you might need collect service data that can be used for further analysis Service data includes information such as event logs and hardware inventory Service data can be collected through the following tools Lenovo XClarity Provisioning Manager Use the Collect Service Data funct...

Страница 175: ...about the operating system such as the operating system event log in addition to the hardware service data To obtain service data you can run the getinfor command For more information about running the getinfor see http sysmgt lenovofiles com help topic toolsctr_cli_lenovo onecli_r_getinfor_command html Contacting Support You can contact Support to obtain help for your issue You can receive hardwa...

Страница 176: ...168 ThinkSystem SR850P Maintenance Manual ...

Страница 177: ...ew editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not aff...

Страница 178: ...tion of all drive bays with the largest currently supported drives that are available from Lenovo Maximum memory might require replacement of the standard memory with an optional memory module Each solid state memory cell has an intrinsic finite number of write cycles that the cell can incur Therefore a solid state device has a maximum number of write cycles that it can be subjected to expressed a...

Страница 179: ... notices When you attach a monitor to the equipment you must use the designated monitor cable and any interference suppression devices that are supplied with the monitor Taiwan BSMI RoHS declaration Appendix C Notices 171 ...

Страница 180: ...Taiwan import and export contact information Contacts are available for Taiwan import and export information 172 ThinkSystem SR850P Maintenance Manual ...

Страница 181: ... rear 21 connectors internal system board 25 contamination particulate and gaseous 5 controls and LEDs operator information panel 16 cover server replacement 132 CPU installing 105 removing 101 replacing 101 creating a personalized support web page 165 custom support web page 165 D dc power LED 21 23 devices static sensitive handling 51 DIMM installing 80 removing 77 disassembling 161 163 drive ca...

Страница 182: ...sink module 105 processor heat sink module 105 security bezel 117 TCM TPM adapter 130 installPCIe riser card assembly 89 insufficient PCIe resource solving 155 intermittent problems 147 internal system board connectors 25 Introduction 1 J jumpers switches and buttons on the system board 26 K keyboard problems 148 L LCD system information display panel 16 LCD system information display panel 16 LED...

Страница 183: ...mouse 148 network 153 observable 153 optional devices 155 PCIe 155 power 143 power on and power off 157 serial device 159 software 159 USB device 148 video 151 158 processor installing 105 removing 101 replacing 101 processor and memory expansion tray 161 162 install 113 remove 110 processor and memory expansion tray expansion tray air baffle replacement 110 processor heat sink module installing 1...

Страница 184: ...fications 1 static sensitive devices handling 51 support web page custom 165 switch block on the system board 26 switches on the system board 26 switches jumpers and buttons on the system board 26 system error LED front 16 Identification LED front 16 system error LED rear 21 System information LED 16 system board 161 install 121 LEDs 27 remove 118 replacement 118 SW13 switch block description 26 s...

Страница 185: ...USB device problems 148 V video connector front 13 14 rear 21 24 video problems 151 158 W working inside the server power on 51 Copyright Lenovo 2019 2022 177 ...

Страница 186: ...178 ThinkSystem SR850P Maintenance Manual ...

Страница 187: ......

Страница 188: ...Part Number SP47A58972 Printed in China 1P P N SP47A58972 1PSP47A58972 ...

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