KVH Industries TracNet 3.0 Скачать руководство пользователя

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7. Once the server has verified the package, click the

Execute Update!

button to upgrade the server to

the new software.

You may need to restart the server

upon completing the upgrade.

Figure 3-21

Execute the Software Update

3.6

Server Recovery Disk

The supplied Server Recovery Disk restores your system to its
original factory conditions.

Do not use this option unless directed

by KVH Technical Support!

Troubleshooting

54-0272-01

Содержание TracNet 3.0

Страница 1: ...Satellite Broadband KVH TracNet 3 0 user s guide TracNet 3 0...

Страница 2: ...ign The front panel of the TracNet server has been redesigned to modernize its appearance This change does not affect the functionality of the server in any way The power button and hard drive activit...

Страница 3: ...kedal Denmark Tel 1 401 847 3327 Tel 45 45 160 180 Fax 1 401 849 0045 Fax 45 45 160 181 E mail info kvh com E mail info kvh dk Internet www kvh com Internet www kvh com If you have any comments regard...

Страница 4: ...k of KVH Industries Inc TracVision Tracphone and KVH are registered trademarks of KVH Industries Inc DVB Digital Video Broadcasting is a registered trademark of the DVB Project Linksys is a registered...

Страница 5: ...Connecting to the Internet 16 2 6 Surfing the Web 18 2 7 Sending Receiving E mail 19 2 8 Disconnecting from the Internet 20 2 9 Switching Between Satellites 23 2 10 Getting Help 24 2 11 Restarting Sh...

Страница 6: ...54 0272 01 ii TracNet 3 0 User s Guide Appendices 55 A Advanced Functions 57 B Broadband Coverage Maps 63...

Страница 7: ...des a basic overview of the TracNet system It explains how the TracNet system works and describes the function of each component Contents 1 1 System Overview 3 1 2 System Components 4 1 3 How the Syst...

Страница 8: ...ccess on your vessel allowing you to easily surf the web and communicate via e mail and instant messaging even while on the move The diagram below shows a typical TracNet 3 0 system configuration For...

Страница 9: ...nals and maintains a lock on the satellite while the vessel is docked or underway Tracphone F33 F55 or F77 Sold Separately The Tracphone Fleet antenna system provides a return link to the Internet ser...

Страница 10: ...ision antenna receives this satellite downlink and delivers the web page or file to the TracNet server which then relays the data to your networked computer Figure 1 2 How Broadband Service Works Note...

Страница 11: ...r file from the Internet and sends it to the TracNet server via the same connection The server then relays the data to your networked computer Figure 1 3 How Narrowband Service Works Note that while y...

Страница 12: ...of a hardware port user interface section or menu Click the OK button Name of a button link icon checkbox tab or text entry implies user action Skip to Section 6 Completing the Installation on page 6...

Страница 13: ...ll your local authorised KVH TracVision dealer installer or distributor If an authorised dealer installer or distributor is not located nearby contact KVH Technical Support directly Phone 45 45 160 18...

Страница 14: ...the System 12 2 3 Using the TracNet Interface 13 2 4 Checking System Status 14 2 5 Connecting to the Internet 16 2 6 Surfing the Web 18 2 7 Sending Receiving E mail 19 2 8 Disconnecting from the Inte...

Страница 15: ...net service is intermittent or the TracVision antenna cannot find the satellite check around your vessel for any objects that could be blocking the signal such as trees other vessels or buildings Figu...

Страница 16: ...erver s Hard Drive Activity LED stops blinking restart your networked computers This will allow the TracNet DHCP server to assign IP addresses 4 Open the web browser on any computer connected to the n...

Страница 17: ...ation bar at the top of the screen Figure 2 3 TracNet Interface Screen Multiple Users If you have multiple computers networked to the TracNet system each of these computers has the same access to the...

Страница 18: ...amount of data that you ve sent received If you re currently offline shows the approximate amount of time you spent and the approximate amount of data sent received during your last online session Ti...

Страница 19: ...te signal strength If you are online using the broadband service it should indicate that the antenna is tracking the broadband satellite The Switch button allows you to switch between the two satellit...

Страница 20: ...et system Select GPRS UMTS if you wish to use the GPRS modem If you have upgraded from TracNet 2 0 to 3 0 a Globalstar option will also be displayed The TracNet screen shows only those links that are...

Страница 21: ...ite 3 If you selected the broadband service use the master satellite TV receiver s IRD s remote control to select any TV channel on the broadband satellite If you are using a multiswitch between the T...

Страница 22: ...pen a new browser window 2 Either enter a URL in the new browser window s Address box or choose a URL from your existing list of favorites bookmarks In either case always use the new browser window to...

Страница 23: ...is because the ISP or the corporation that receives your mail may block foreign Internet users from using their mail servers TracNet users are recognized as foreign users To overcome this issue and i...

Страница 24: ...ck the Refresh button IMPORTANT In all cases you MUST click the Disconnect button as described above to disconnect from the Internet Simply closing the web browser window or switching to another satel...

Страница 25: ...able or disable the timeouts follow the steps below prior to connecting to the Internet 1 At the TracNet screen select TracNet Home from the navigation bar 2 The two timeout options are shown at the b...

Страница 26: ...ious page 2 At the Configuration page go to Timeout Configurations Figure 2 9 Timeout Configurations 3 Next to Maximum Connection Time or Inactivity Limit enter the desired number of minutes For examp...

Страница 27: ...select any TV channel on the broadband satellite then click the Switch button Within 10 seconds the Internet connection shifts to the high speed broadband service and your TracVision antenna starts tr...

Страница 28: ...eration software through the TracNet interface To access these features select Help from the navigation bar You do not need to be online to download the software but you do need to be online to visit...

Страница 29: ...Restart Shut Down Selection 3 Click the Restart Shut Down button to bring up the Restart Shut Down window Figure 2 13 Restart Shut Down Window 4 a If Restarting Select Restart Your TracNet Server from...

Страница 30: ...locity Acceleration Ready The Ready icon indicates that Velocity Acceleration is ready for use This icon appears whenever you re offline and whenever you re online but idle Optimise The Optimise icon...

Страница 31: ...age quality speed levels A surrounding blue box indicates the currently selected level 2 Click on the desired image quality speed level OR 1 Double click the Velocity Acceleration icon to bring up the...

Страница 32: ...lutions It also explains how to configure the TracNet server for diagnostic purposes Contents 3 1 Troubleshooting Matrix 31 3 2 Causes and Remedies for Common Operational Issues 32 3 3 Enabling Remote...

Страница 33: ...k i n g P r o b l e m P O S S I B L E C A U S E A N D S O L U T I O N SYMPTOM I m p r o p e r W i r i n g P o w e r N o t A p p l i e d t o t h e S e r v e r P o w e r N o t A p p l i e d t o t h e T...

Страница 34: ...the TracVision Antenna If your TracVision antenna is powered off you will not be able to use the TracNet broadband service while moving You will also be unable to switch between satellites Always turn...

Страница 35: ...adband or narrowband service If you are using a Tracphone system for the return link you must be located within the Inmarsat Fleet service coverage area If you are using a GPRS modem for the return li...

Страница 36: ...ystem Status page go to TracVision Antenna Status Figure 3 1 TracVision Antenna Status 3 Click the Enter an antenna command link 4 Type SATINSTALL in the Antenna Command box then press the Enter butto...

Страница 37: ...hen press Enter Command SATINSTALL sat_a_name sat_b_name Where sat_a_name the name of your broadband satellite see the first page of this manual sat_b_name the name of your choice for Satellite B You...

Страница 38: ...n Not applicable to TracVision G8 If the TracVision antenna s GPS position is not set to within 750 kilometers of your current location you need to update the antenna s GPS position via the TracNet sy...

Страница 39: ...Map 5 Your approximate latitude and longitude should appear in the table If not you may enter your position into the table Figure 3 6 GPS Update Table 6 Click the Update GPS Setting button Once updat...

Страница 40: ...cceleration works with most but not all applications To disable Velocity Acceleration follow the steps below 1 Right click the Velocity Acceleration icon on your networked computer s task bar Figure 3...

Страница 41: ...d Password 3 Record your Velocity Acceleration user name and password they will differ from the above example 4 Double click the Velocity Acceleration icon on your computer s task bar to bring up the...

Страница 42: ...low 1 Disconnect your wireless access point from the Ethernet switch 2 Connect one end of a straight RJ45 cable to a 10 100BaseT LAN port on your computer Connect the other end to an available numbere...

Страница 43: ...and allows the TracNet DHCP server to clear and renew your computer s IP address so that it can recognize the TracNet server on the network Then re enter the ipconfig all command to view the new IP ad...

Страница 44: ...IP from the Control Panels menu 2 Click the Info button Your local computer s IP address This Macintosh The TracNet server s IP address Router Figure 3 12 Sample Macintosh OS 9 x TCP IP Info 54 0272 0...

Страница 45: ...TracNet server s IP address start with 192 168 and that both are not blank If your local computer s IP address does not start with 192 168 or is blank but the TracNet server s IP address starts with...

Страница 46: ...nter Windows 2000 XP NT a From the Accessories folder select the Command Prompt b At the prompt type ping 192 168 0 1 and press Enter Macintosh OS 9 x a The Ping function is not included on Macintosh...

Страница 47: ...Continue troubleshooting by following the steps in Manually Configuring the Network on the next page Troubleshooting 54 0272 01 45 Pinging 192 168 0 1 with 32 bytes of data Reply from 192 168 0 1 byte...

Страница 48: ...f Click the OK button Windows 2000 XP a At the Internet Protocol TCP IP Properties window go to the General tab b Select Use the following IP address and enter the following values into the text boxes...

Страница 49: ...lowing DNS Server 192 168 0 1 Click the Add button f At the DNS tab click the OK button g At the Network window click the OK button Macintosh a At the TCP IP control panel OS 9 x or Network control pa...

Страница 50: ...ubleshooting your system repeat steps 2 and 3 6 Click the Disable button to turn off remote diagnostics If you CANNOT access the TracNet interface 1 Make sure a KVH technician is on the phone with you...

Страница 51: ...ar of the server Connect the other end to the serial port on your PC Figure 3 17 Server Console Port 2 Open HyperTerminal and establish the following settings Bits per second 9600 Data bits 8 Parity N...

Страница 52: ...ellites A and B Switch Antenna Switches the TracVision antenna to track the second satellite in the satellite pair Dump All Config Values Shows detailed configuration information that may be useful wh...

Страница 53: ...te Switches the TracVision antenna to track Satellite A Switch to B Satellite Switches the TracVision antenna to track Satellite B Dump All Dialing Database Values Shows detailed configuration informa...

Страница 54: ...you the latest upgrade package 2 At the TracNet screen select Configuration from the navigation bar 3 At the Configuration page go to Update TracNet Software Figure 3 19 Update TracNet Software 4 Clic...

Страница 55: ...re You may need to restart the server upon completing the upgrade Figure 3 21 Execute the Software Update 3 6 Server Recovery Disk The supplied Server Recovery Disk restores your system to its origina...

Страница 56: ...Appendices This section contains a brief description of the advanced TracNet functions and provides coverage maps for the broadband satellites Contents Appendix A Advanced Functions 57 Appendix B Bro...

Страница 57: ...s information about the TracNet server s satellite receiver Advanced Functions 54 0272 01 57 Satellite Signal Strength The signal strength of the broadband satellite signal Satellite Receiver MAC Addr...

Страница 58: ...port To send a command to the TracVision antenna follow the steps below 1 Click the Enter an antenna command link 2 Enter the command in the Antenna Command box then click Enter to send the command t...

Страница 59: ...about the Tracphone Fleet system if one is connected to the TracNet system Advanced Functions 54 0272 01 59 Connectivity Status The current status of the Tracphone system Fleet Model Number The Thrane...

Страница 60: ...on about the status of your Internet connection 54 0272 01 60 TracNet 3 0 User s Guide Connectivity Status The current status of the GPRS modem Device Manufacturer The manufacturer of the GPRS modem I...

Страница 61: ...ou are unable to get good signal strength Advanced Configuration The Advanced Configuration page can be reached via the Advanced Configuration link located at the top of the Configuration page Do not...

Страница 62: ...WB A TracVision G8 B TracVision 6 G6 C TracVision 4 G4 C3 Thor II A TracVision G8 B TracVision 6 G6 C TracVision 4 G4 C3 These maps do not represent a guarantee of coverage The availability of servic...

Страница 63: ...42 U S A Phone 1 401 847 3327 Fax 1 401 849 0045 E mail info kvh com Internet www kvh com KVH Europe A S Kokkedal Industripark 2B 2980 Kokkedal Denmark Phone 45 45 160 180 Fax 45 45 160 181 E mail inf...

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