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The following products may not be returned
for credit or exchanged:
(1) products held longer than 90 days from
invoice date;
(2) sterile packaged products where the
package is opened and/or damaged;
(3) discontinued products;
(4) instruments that are etched or engraved
by Customer;
(5) products damaged by the Customer;
(6) products purchased “as is” or as demo
products; and,
(7) used products.
In order to prevent the transmission of dis-
ease to the medical facilities’ and/or KSEA’s
personnel, all products must be cleaned
and then sterilized before sending such
products back to KSEA, who reserves the
right to return unclean and contaminated
products to the Customer. Additionally, if
any product becomes damaged and is not
immediately returned, KSEA assumes no
responsibility or liability for Customer’s con-
tinued use of that damaged product. KSEA
does not guarantee the performance, and
may decline to repair or accept for repair/
exchange, any product that has been
repaired, modified and/or altered by any
person or entity other than KSEA or an
authorized repair facility of KSEA.
Repair Program
If repairs become necessary, for other than
damages incurred during initial shipment,
the Customer must follow the RMA proce-
dure set forth in the "Return Policy" in
Section 6, above. Warranty repairs will be
made without charge (see "Warranty Policy,"
section 8 below, for covered repairs). All other
repairs are subject to KSEA's applicable
standard repair or exchange charges. If
requested, Customer will be advised of the
estimated cost of the repair work or a product
exchange before it is undertaken.
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