31
Return Policy
A return merchandise authorization (RMA)
must be obtained from KSEA’s Customer
Support Department prior to returning any
products. When phoning or writing KSEA,
for an RMA, the Customer Support
Representative must be provided with:
(1) Customer name and number, as it
appears on the invoice;
(2) the telephone number and the person to
contact;
(3) the applicable P.O. number;
(4) the KARL STORZ catalog number and, if
applicable, the serial number for each prod-
uct; and,
(5) the reason for the return. KSEA reserves
the right to refuse or return any products
sent back to KSEA without prior authoriza-
tion of its Customer Support Department.
Returns must be carefully packed and
shipped pre-paid to KSEA, attn: RMA num-
ber. KSEA’s Customer Support Department
will provide the return address and the RMA
number. When returning products, Customer
should include a copy of the original invoice
or packing slip to ensure prompt issuing of
credit. Full credit will only be issued for
products that are returned within 30 days of
invoice date and so long as such items are
unused, in resalable condition and in their
original product container. All products
returned after 30 days from the date of
invoice are subject to a 15% restocking fee.
Shipping charges will be reimbursed,
restocking fees will not be charged and full
credit will be given if the return was due to
an error on the part of KSEA.
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