Juniper SRX 210, Руководство по оборудованию

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Contacting Customer Support
Once you have located the serial numbers of the device or component, you can
return the device or component for repair or replacement. For this, you need to
contact Juniper Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following
methods:
■
On the Web: Using the Case Manager link at
http://www.juniper.net/support/
■
By telephone:
■
From the US and Canada: 1-888-314-JTAC
■
From all other locations: 1-408-745-9500
NOTE:
If contacting JTAC by telephone, enter your 11-digit case number followed
by the pound (#) key if this is an existing case, or press the star (*) key to be routed
to the next available support engineer.
Related Topics
■
Return Procedure for the SRX 210 Services Gateway on page 169
■
Listing the SRX 210 Services Gateway and Component Details with the
CLI on page 170
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SRX 210 Services Gateway Chassis Serial Number and Agency Labels on page 171
■
SRX 210 Services Gateway Mini-Physical Interface Module Serial Number
Label on page 172
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Packing the SRX 210 Services Gateway for Shipment on page 175
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Packing the SRX 210 Services Gateway Components for Shipment on page 176
Packing the SRX 210 Services Gateway or Component for Shipment
This section describes how to pack the services gateway or components for shipment.
This section includes the following topics:
■
Required Tools and Parts for Packing the SRX 210 Services Gateway on page 174
■
Packing the SRX 210 Services Gateway for Shipment on page 175
■
Packing the SRX 210 Services Gateway Components for Shipment on page 176
Required Tools and Parts for Packing the SRX 210 Services Gateway
To remove the components from the SRX 210 services gateway or to remove the
services gateway from a rack, you need the following tools and parts:
■
Blank panels to cover empty slots
■
Electrostatic bag or antistatic mat, for each component
■
Electrostatic discharge (ESD) grounding wrist strap
174 ■
Contacting Customer Support
SRX 210 Services Gateway Hardware Guide