Related Topics
■
Return Procedure for the SRX 210 Services Gateway on page 169
■
Listing the SRX 210 Services Gateway and Component Details with the
CLI on page 170
■
SRX 210 Services Gateway Chassis Serial Number and Agency Labels on page 171
■
Contacting Customer Support on page 174
Contacting Customer Support to Obtain Return Materials Authorization
If you are returning an SRX 210 services gateway or hardware component to Juniper
Networks for repair or replacement, obtain a Return Materials Authorization (RMA)
number from Juniper Networks Technical Assistance Center (JTAC). This section
includes the following topics:
■
Information You Might Need to Supply to Juniper Networks Technical Assistance
Center on page 173
■
Contacting Customer Support on page 174
Information You Might Need to Supply to Juniper Networks Technical Assistance Center
When requesting support from JTAC by telephone, be prepared to provide the
following information:
■
Your existing case number, if you have one
■
Details of the failure or problem
■
Type of activity being performed on the services gateway when the problem
occurred
■
Configuration data displayed by one or more
show
commands
■
Your name, organization name, telephone number, fax number, and shipping
address
Related Topics
■
Return Procedure for the SRX 210 Services Gateway on page 169
■
Listing the SRX 210 Services Gateway and Component Details with the
CLI on page 170
■
SRX 210 Services Gateway Chassis Serial Number and Agency Labels on page 171
■
SRX 210 Services Gateway Mini-Physical Interface Module Serial Number
Label on page 172
■
Packing the SRX 210 Services Gateway for Shipment on page 175
■
Packing the SRX 210 Services Gateway Components for Shipment on page 176
■
Contacting Customer Support on page 174
Contacting Customer Support to Obtain Return Materials Authorization
■
173
Appendix E: Contacting Customer Support and Returning the SRX 210 Services Gateway Hardware
Содержание SRX 210
Страница 6: ...vi ...
Страница 14: ...xiv Table of Contents SRX 210 Services Gateway Hardware Guide ...
Страница 20: ...xx Requesting Technical Support SRX 210 Services Gateway Hardware Guide ...
Страница 22: ...2 SRX 210 Services Gateway Overview SRX 210 Services Gateway Hardware Guide ...
Страница 30: ...10 SRX 210 Services Gateway Software Features and Licenses SRX 210 Services Gateway Hardware Guide ...
Страница 58: ...38 SRX 210 Services Gateway PoE Overview SRX 210 Services Gateway Hardware Guide ...
Страница 60: ...40 Setting Up the SRX 210 Services Gateway SRX 210 Services Gateway Hardware Guide ...
Страница 70: ...50 Installation Overview for the SRX 210 Services Gateway SRX 210 Services Gateway Hardware Guide ...
Страница 74: ...54 Verifying Parts Received with the SRX 210 Services Gateway SRX 210 Services Gateway Hardware Guide ...
Страница 90: ...70 Organizing Interface Cables on the SRX 210 Services Gateway SRX 210 Services Gateway Hardware Guide ...
Страница 96: ...76 SRX 210 Services Gateway Autoinstallation Overview SRX 210 Services Gateway Hardware Guide ...
Страница 122: ...102 Configuring the SRX 210 Services Gateway Mini Physical Interface Modules SRX 210 Services Gateway Hardware Guide ...
Страница 140: ...120 Installing a Mini Physical Interface Module in the SRX 210 Services Gateway SRX 210 Services Gateway Hardware Guide ...
Страница 150: ...130 Appendixes SRX 210 Services Gateway Hardware Guide ...
Страница 180: ...160 SRX 210 Services Gateway Power Specifications and Requirements SRX 210 Services Gateway Hardware Guide ...
Страница 188: ...168 RJ 11 Connector Pinouts for the SRX 210 Services Gateway ADSL2 Mini PIM SRX 210 Services Gateway Hardware Guide ...
Страница 197: ...Part 5 Index Index on page 179 Index 177 ...
Страница 198: ...178 Index SRX 210 Services Gateway Hardware Guide ...
Страница 204: ...184 Index SRX 210 Services Gateway Hardware Guide ...