Juniper SRX 210, Руководство по оборудованию

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Requesting Technical Support
Technical product support is available through the Juniper Networks Technical
Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support
contract, or are covered under warranty, and need postsales technical support, you
can access our tools and resources online or open a case with JTAC.
■
JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/customers/support/downloads/710059.pdf
.
■
Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/
.
■
JTAC Hours of Operation —The JTAC centers have resources available 24 hours
a day, 7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with
the following features:
■
Find CSC offerings:
http://www.juniper.net/customers/support/
■
Search for known bugs:
http://www2.juniper.net/kb/
■
Find product documentation:
http://www.juniper.net/techpubs/
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Find solutions and answer questions using our Knowledge Base:
http://kb.juniper.net/
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Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
■
Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
■
Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
■
Open a case online in the CSC Case Manager:
http://www.juniper.net/cm/
To verify service entitlement by product serial number, use our Serial Number
Entitlement (SNE) Tool located at
https://tools.juniper.net/SerialNumberEntitlementSearch/
.
Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
■
Use the Case Manager tool in the CSC at
http://www.juniper.net/cm/
.
■
Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
For international or direct-dial options in countries without toll-free numbers, visit
us at
http://www.juniper.net/support/requesting-support.html
.
Requesting Technical Support
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About This Guide