Contacting Customer Support
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, 7 days a week in
one of the following ways:
•
On the Web, using the Service Request Manager link at:
https://support.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
NOTE:
If contacting JTAC by telephone, enter your 12-digit service request number followed
by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the next
available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following information:
•
Your existing service request number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the device when the problem occurred
•
Configuration data displayed by one or more show commands
•
Your name, organization name, telephone number, fax number, and shipping address
The support representative validates your request and issues an RMA number for return of the component.
Returning the MX10016 Chassis or Components
IN THIS SECTION
Returning an MX10016 Router or Component for Repair or Replacement | 254
Locating the Serial Number on an MX10016 Router or Component | 255
253
Содержание MX10016
Страница 1: ...MX10016 Universal Routing Platform Hardware Guide Published 2019 10 15 ...
Страница 19: ......
Страница 86: ......
Страница 123: ......
Страница 153: ......
Страница 239: ...Figure 118 Moving the MX10016 Using a Mechanical Lift g100421 242 ...
Страница 240: ...5 CHAPTER Troubleshooting Hardware Restoring Junos OS 245 Alarm Messages 249 ...
Страница 241: ......
Страница 249: ......
Страница 277: ...Restricted Access Warning 281 ...
Страница 292: ...Jewelry Removal Warning 296 ...
Страница 295: ...Operating Temperature Warning 299 ...
Страница 304: ...DC Power Disconnection Warning 308 ...
Страница 308: ...DC Power Wiring Sequence Warning 312 ...
Страница 311: ...DC Power Wiring Terminations Warning 315 ...
Страница 320: ...Translation The emitted sound pressure is below 92 dB A per GR63 CORE 324 ...