•
Returning an EX9200 Switch or Component for Repair or Replacement
•
Returning an EX Series RPS or RPS Component for Repair or Replacement
•
Packing an OCX1100 Switch or Component for Shipping
•
Returning an OCX1100 Switch or Component for Repair or Replacement
Packing an EX4300 Switch or Component for Shipping
If you are returning an EX4300 switch or component to Juniper Networks for repair or
replacement, pack the item as described in this topic.
Before you begin packing the switch or component, ensure you have:
•
Followed all the steps listed in
“Contacting Customer Support to Obtain Return
Materials Authorization for Switches” on page 250
.
•
Retrieved the original shipping carton and packing materials. Contact your JTAC
representative if you do not have these materials, to learn about approved packing
materials. See
“Contacting Customer Support to Obtain Return Materials Authorization
for Switches” on page 250
.
•
Ensure you understand how to prevent electrostatic discharge (ESD) damage. See
“Prevention of Electrostatic Discharge Damage” on page 299
.
This topic describes:
1.
Packing an EX4300 Switch for Shipping on page 252
2.
Packing EX4300 Switch Components for Shipping on page 253
Packing an EX4300 Switch for Shipping
If you need to transport the switch to another location or return the switch to Juniper
Networks, you need to pack the switch securely in its original packaging to prevent damage
during transportation.
Before you pack the switch:
1.
On the console or other management device connected to the switch, enter the CLI
operational mode and issue the following command to shut down the switch software:
user@switch>
request system halt
Wait until a message appears on the console confirming that the operating system
has halted.
2.
Disconnect power from the switch by performing one of the following:
•
If the power source outlet has a power switch, set it to the OFF (
0
) position.
•
If the power source outlet does not have a power switch, gently pull out the male
end of the power cord connected to the power source outlet.
Copyright © 2015, Juniper Networks, Inc.
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