Introduction
1.3 Support
Please read this manual before using the CANcheck.
For more information on our products, FAQ lists and installation tips, please refer
to the support section of our website (http://www.ixxat.de), which also contains
information on current product versions and available updates.
If you have any further questions after studying the information on our website
and the manuals, please contact our support department. The support section on
our website contains the relevant forms for your support request. In order to fa-
cilitate our support work and enable a fast response, please provide precise in-
formation on the individual points and describe your question or problem in de-
tail.
If you would prefer to contact our support department by phone, please also
send a support request via our website first, so that our support department has
the relevant information available.
1.4 Returning
hardware
In order to be able to process returns quickly and correctly, please apply for an
RMA number before each return. Please use our on-line "RMA form" for your ap-
plication, which you can find on our website in the Support section.
After applying for the RMA number, you will receive a return delivery note from
us, which you should enclose with your return delivery. In the case of returns
without an RMA number or return delivery note, we reserve the right to return
them at your expense.
A detailed description of the RMA procedure can be found on our website in the
Support section.
Copyright IXXAT Automation GmbH
CANcheck Manual, Version 1.2
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