I-O 2677e Ethernet Display User s Guide
Appendix B
84
Select Your Preferred Repair Location
I-
O’s Customer Support Representative will assist you in identifying the nearest I-O authorized repair
depot.
I-
O’s Customer Support Representative will provide you with an RMA transmittal form referencing the
assigned RMA number and the authorized repair depot address.
Return Your Failed Unit
Return the failed product to the I-O authorized repair depot previously identified, enclosing the RMA
transmittal form. When you return the failed product it must be shipped freight prepaid.
I-
O’s RTD Repair Policy applies only to warranted product failures. Buyer guarantees payment for non-
warranted product repairs.
Buyer will pay reasonable labor and handling charges for each product returned for repair which is
found to have no defect.
Install Your Repaired Unit
I-
O’s authorized repair depot will service the faulty unit and return it to you, freight prepaid.
You are responsible for installing the returned unit.After receiving the repaired unit please call I-O
Customer Support if any assistance is required.
a
I-O reserves the right to change the terms and conditions of this policy without notice.
