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I-O 2677e Ethernet Display User s Guide

Troubleshooting

Troubleshooting

This chapter contains solutions for problems you may encounter while using the product. If a

problem persists even after you implement the solutions provided here, or if you encounter a
problem not listed here, please contact your dealer, or I-O Corporation at 801-973-6767 or by
email at

[email protected]

Please have the following information available when calling for assistance:

•

Model number

•

Version number of the I-O Configuration Utility if being used.

•

Type of keyboard

•

Serial number of the display station (found on the bottom label of the logic unit)

•

Version of OS/400 on the AS/400 or iSeries system

•

Model number of printer (if attached)

•

Concise description of problem

•

Summary of events and actions that occurred just prior to the failure

General Display Station Problems

When the display station is turned on, BIOS information will display for a moment at which time

you can press Delete to enter the BIOS Setup Utility. If allowed to proceed, a display of the
ProEdge Connection Manager will show on the screen.

There will be a pause while the display station contacts the host and establishes a connection.

Then the screen will clear and an IO splash screen will appear for a moment. Following
another short pause, the Connection Manager will be presented.

Содержание 2677e

Страница 1: ...the manufacturer Every effort has been made to make this guide as complete and accurate as possible but no warranty of fitness is implied The authors and the publisher shall have neither responsibilit...

Страница 2: ...advanced functions added by I O Troubleshooting Provides solutions to problems that you may encounter while using the product Manufacturer s Warranty Repair Policy States the warranty and how to obta...

Страница 3: ...RINTER SESSIONS 19 STARTING DISPLAY SESSIONS 19 STARTING THE PRINTER SESSION 19 RE CONNECT SESSIONS 19 DISCONNECT SESSIONS 20 DISPLAY OPERATION 20 MULTIPLE SESSIONS 20 STATUS LINE INDICATORS 20 SHORTC...

Страница 4: ...ions 36 Graphics Printing 37 Generic Mode 37 COMMAND PASS THRU 37 HOST DOWNLOAD COMMANDS 38 Issuing a Host Download Command 39 Description of Host Download Commands 39 TROUBLESHOOTING 54 GENERAL DISPL...

Страница 5: ...procedures or keyboards I O s implementation of TN5250e printer emulation has been enhanced with a 3812 to 4214 conversion capability This allows not only laser printers but also dot matrix and therm...

Страница 6: ...ge excludes bar codes graphics and color features Yes Host Download Commands Yes Unpacking When you receive the 2677e check the packaging for water or physical damage and notify the carrier immediatel...

Страница 7: ...B ports on the front of the 2677e and one on the back These are used for a Keyboard Mouse and USB attached Printer Microphone and The Microphone jack is non functional as TeemTalk does not support aud...

Страница 8: ...onfigured locally using the on screen setup process or remotely using the I O Configuration Utility found on the Utility CD The I O Configuration Utility is not required to configure the 2677e but mus...

Страница 9: ...f the icon showing on the desktop Click on the dropdown and select the Emulation IBM 5250 for an AS 400 or IBM 3270 for a Mainframe Click on the dropdown for the IBM Model and select the model you des...

Страница 10: ...ost to auto login when the session is started you can set the User Name and Password The Telnet Host Port Number defaults to 23 may be changed if required for firewall access 5 From Advanced Options y...

Страница 11: ...ous GUI items and also enables you to specify how the emulator responds when the host closes the connection The Disable Status Bar and Disable Scroll Bar options allow you to disable the status bar an...

Страница 12: ...ost connection is still active You can disable this message by selecting the No connection warning on close option If supported the optional Enable PC Style Windowing option enables multiple windows t...

Страница 13: ...NEED Configuring a 5250 Printer Emulation For AS 400 printing the I O 5250 Printer emulation is recommended 1 Click on the Configure tab Add and select the I O 5250 Printer option 2 Enter the printer...

Страница 14: ...Select Multinational only if the host system is configured for multinational b The EBCDIC Translation Table is editable if you are printing from an IBM 3270 Mainframe host but will not change if prin...

Страница 15: ...ou have configured the printer click on the Connections tab the Printer and Connect The printer session needs to be active for the printer to be varied on and have an active writer Run the printer con...

Страница 16: ...ration or adding sessions by pressing F2 from the Connection Manager to open the Control Panel Select Password enter and confirm your desired password then check the box for Control Panel also Disable...

Страница 17: ...D ROM drive of a Windows 95 or newer PC b Click Start Run and enter d configuration utility setup exe click OK c Follow the on screen prompts NOTE YOU WILL NEED TO USE VERSION 4 73A OR NEWER CONFIGURA...

Страница 18: ...N TO CONT To configure your AS 400 to support TN5250e the AS 400 must meet the following requirements Be running OS 400 V3R2 or newer with the most recent applicable PTFs applied Have the most recent...

Страница 19: ...umber of available sessions The host may believe there is another device with the same name and IP address already active the system administrator will need to vary off the device and end the TCP IP s...

Страница 20: ...ded This is helpful when a session is inhibited as you can change to another session and work on a different application To switch between sessions use the key sequence of ALT Esc or use the mouse and...

Страница 21: ...be accessed using the Setup Menus Most of these sequences are listed on help screens that may be viewed at any time a session is active The following Help Screens can be accessed by mouse or by using...

Страница 22: ...redefined Macros field and select AS_Rule Apply and Add This adds the macro to the Current Macro Definitions Other key functions not predefined can be set up in this same fashion Once your macros and...

Страница 23: ...s keyboard The I O 104 105 light duty PC style keyboard Shift and Alt Keys The shift key is used to type upper case letters On 104 105 key keyboards the Shift key also selects the function shown on th...

Страница 24: ...vances to the next field HOME Moves the cursor to the first input position on the screen or row 1 column 1 of the screen This action is host dependent INSERT Allows a character to be inserted into an...

Страница 25: ...of keystrokes remaining and will decrease as keys are pressed when in record mode NOTE THE RECORD KEY CAN BE PRESSED AT THIS POINT TO CANCEL AND EXIT THE RECORD MODE 2 Press one of the CMD keys to ass...

Страница 26: ...terminal session and reconfigure CAUTION THERE IS NO RECOVERY OF DELETED SEQUENCES BE ABSOLUTELY CERTAIN THAT YOU WANT TO DELETE A SEQUENCE BEFORE PERFORMING EITHER OF THESE TWO PROCESSES Playing Seq...

Страница 27: ...SB USB Parallel or USB Serial Connection to the IBM host is done over Ethernet using the TCP IP printing protocol of TN5250e On the IBM host side TN5250e is a self configuring protocol that creates an...

Страница 28: ...either data processing RPG Basic programs etc or in word processing documents Two types of Font Change Commands exist Both commands can be placed anywhere within a document The command consists of the...

Страница 29: ...put bin Once an output bin is selected all host print jobs will be directed to that output bin To send host print jobs to another output bin insert a second I O command O00 causes the printer server t...

Страница 30: ...I O 2677e Ethernet Display User s Guide Printer Operation 30 COR Flowchart Page Rotation Block 1...

Страница 31: ...5250 printer emulation module compares the width to the height and automatically rotates the print job to portrait if the height is larger than the width or landscape if the width is larger than the h...

Страница 32: ...to Maximum Rows Lines per Page 6 8 7 66 8 11 6 88 The following table shows the print orientation results desired and recommends a combination of settings required to obtain that result Most print or...

Страница 33: ...g the printer file The printer file must be changed or overridden before the host creates the print job An overridden printer file applies only to print jobs created on the host session that was activ...

Страница 34: ...1 for Document options then another 1 for Document format Select 3 for Typestyle color 3 Select the font ID Number for the letter such as No 11 86 etc then press ENTER 4 From the Document Format scre...

Страница 35: ...on the first line of the document prior to any text if not on the first line the commands do not take effect until the second page of the document The commands are D0 for simplex printing D1 for dupl...

Страница 36: ...fit 66 lines onto the page This may be undesirable such as when using pre printed forms that must align correctly In these cases the TY command prevents the printer from compressing the line spacing U...

Страница 37: ...ws you to match the printer specific CPI or LPI command with the CPI or LPI command from the host through Host Download commands 84 to 87 For example assume the printer protocol the printer requires i...

Страница 38: ...e is printed an error has been made entering the codes Check the document and make sure the correct format and EBCDIC hexadecimal characters are being used Avoid sending codes that would move the prin...

Страница 39: ...cter i e NL FF CR LF signals the end of the Host Download command 7 Multiple commands can be chained together by using a slash or backslash to separate the commands no spaces are allowed For example t...

Страница 40: ...LOAD COMMAND ASTERISKS IDENTIFY FACTORY DEFAULT SETTINGS Command No 01 CPT Start Delimiter Replaces the default Command Pass Thru CPT start delimiter This delimiter is also the Host Download delimiter...

Страница 41: ...he user defined string is stored in memory under the selected value number 0 to 9 To activate the command place an UX where X is the value number in the document Value Description 0 to 9 hex codes Ass...

Страница 42: ...nd No 08 Automatic Print Orientation Selects or deselects Automatic Print Orientation APO Value Description 0 APO Off 1 APO On Example Z08 1 This turns the Automatic Print Orientation on For a more de...

Страница 43: ...cified Bin commands sent to the printer by the host 1 A4 size paper No bin commands are sent to the printer 2 Paper size selected through printer s front panel Example Z09 1 This Host Download command...

Страница 44: ...ble on the printer 01 Default Example Z13 5 This Host Download command assigns the host s Paper Drawer 1 command to pull paper from the printer s input bin associated with the PCL command ESC l5H On a...

Страница 45: ...l to override all IBM format commands Command No 17 Character Set Selects which character set will be used when both are available for the desired font The character set selected is used as the underl...

Страница 46: ...ber The characters shown in parentheses are sent to the printer when the host font number is received Refer to the printer s user s guide or the documentation accompanying the font cartridge SIMM DIMM...

Страница 47: ...TO A DOT MATRIX PRINTER Command No 23 Dot Matrix Draft Printing Selects the draft printing mode when a draft print command comes from the host or from the I O 5250 printer emulation module If the att...

Страница 48: ...PI by printing 17 1 CPI and adjusting the spacing through insertion of a space in graphics mode Although this option allows users to effectively print 15 CPI e g when using pre printed forms it signif...

Страница 49: ...er source assigned to paper drawer 5 Consult the printer s user s guide for the available paper sources and respective numbers Value Description 02 to 254 Paper sources available on the printer 01 Def...

Страница 50: ...II Hex Dump Example Z43 1 This Host Download command starts ASCII hex dump printing Command No 84 6 LPI String This command is used with the Generic Printer Driver to define the 6 LPI string This stri...

Страница 51: ...ith the Generic printer driver to define the 10 CPI string See Command No 84 Value Description 1 up to 25 hex bytes Defines the 10 CPI string 1 Deletes the 10 CPI string Example Z86 1 1B 50 This Host...

Страница 52: ...R EMULATION MODULE TO IGNORE THE COMMAND AND PRINTING WILL RESUME AT THE POINT THE ERROR OCCURRED Command No 89 17 1 CPI String This command is used when the Generic printer driver is selected to defi...

Страница 53: ...lections for review Another option for printing out the active setup selections for review is to go to the Connection Manager and select the I O 5250 Printer Control Panel From the Control Panel selec...

Страница 54: ...the display station found on the bottom label of the logic unit Version of OS 400 on the AS 400 or iSeries system Model number of printer if attached Concise description of problem Summary of events a...

Страница 55: ...display session was active Recovery will require you to manually end the telnet session From the host enter the command NETSTAT Take Option 3 to work with TCP IP connection status Page down and look f...

Страница 56: ...tation coincides Make certain that no other device on the network is using the same IP address as the host and display station Answer any host messages Vary off the device and end the Telnet session 1...

Страница 57: ...e VESA DPMS power saving feature blanks the screen entirely The screen restores with any keystroke or when any command is received from the host Problem Solution The screen is blank Check the followin...

Страница 58: ...ur categories Improper configuration Stuck or broken keys Broken keyboard cable connector either on the cable or the logic unit Improper installation of the attached keyboard The 2677e will automatica...

Страница 59: ...C and ASCII Symbol sets Problem Solution The AS 400 assigns a 3812 printer device with a name of QPADEVnnnn where nnnn is a 4 digit number If the Telnet Printer Name is left blank when configuring the...

Страница 60: ...ing state The printer session loses connection with the AS 400 host after a period of inactivity Restart the session by doing the following Vary off the device and end the Telnet session 1 To vary off...

Страница 61: ...reprint the job If you run out of paper reloading paper will resume printing from where it left off However if you get a paper jam which requires you to power off the printer to clear the printer err...

Страница 62: ...ring data If the error still occurs report the problem to your system administrator 0003 You pressed an invalid key after pressing and holding the Alt key Press RESET 0004 You attempted to enter data...

Страница 63: ...ld Exit keys 0012 The cursor is either in the last position of the field or there are no spaces in the field Press RESET Correct the field if necessary The insert key may not be used to change data or...

Страница 64: ...h as a FIELD EXIT key or an arrow key to leave this field 0019 The Dup key was pressed and is not permitted in this field Press RESET and continue 0020 An invalid key was pressed Press RESET and conti...

Страница 65: ...Recovery must be made at the remote control unit 0042 The Receive Clock signal failed Recovery must be made at the remote control unit 0043 The Data Set Ready line is active and should be inactive Re...

Страница 66: ...splay module without performing the verification tests 0099 An error occurred before after or during the sign on Press RESET and if error occurs again contact your system administrator Record Playback...

Страница 67: ...Play or Setup keys was pressed These keys cannot be recorded in a sequence Press RESET and continue with valid sequences 9010 During the play function a CMD key was pressed that does not contain a rec...

Страница 68: ...13 33 8 5 204 Line Printer L1 R8 850 P L 15 8 5 223 Line Printer L1 R8 850 P L 17 1 8 5 254 Line Printer L1 R8 850 P L 19 8 5 281 Courier L1 R8 850 P L 10 12 11 Courier Bold L1 R8 850 P L 10 12 46 Cou...

Страница 69: ...77 Univers Medium L1 R8 850 P L Prop 6 4805 L1 R8 850 P L Prop 8 4806 L1 R8 850 P L Prop 10 4807 L1 R8 850 P L Prop 12 4808 L1 R8 850 P L Prop 14 4809 L1 R8 850 P L Prop 18 4811 L1 R8 850 P L Prop 24...

Страница 70: ...P L Prop 8 4906 L1 R8 850 P L Prop 10 4907 L1 R8 850 P L Prop 12 4908 L1 R8 850 P L Prop 14 4909 L1 R8 850 P L Prop 18 4911 L1 R8 850 P L Prop 24 4914 L1 R8 850 P L Prop 30 4917 Univers Bold Italic L1...

Страница 71: ...P L Prop 30 4997 Optional Fonts as originally found in ProCollection Cartridge Typeface Symbol Set Orientation Pitch Point FGID Line Printer ASCII P L 17 1 8 5 253 Courier Bold ASCII P L 10 12 45 Cou...

Страница 72: ...9 Times Roman Legal P Prop 8 173 Times Roman Legal P Prop 10 174 Times Roman Bold Legal P Prop 10 175 Times Roman Italic Legal P Prop 10 176 Times Roman Legal P Prop 12 177 Times Roman Bold Legal P Pr...

Страница 73: ...rtridge Typeface Symbol Set Orientation Pitch Point FGID Helvetica L1 R8 P Prop 8 34102 Helvetica L1 R8 P Prop 10 34103 Helvetica Bold L1 R8 P Prop 10 34123 Helvetica Italic L1 R8 P Prop 10 34231 Helv...

Страница 74: ...hic Italic Legal P L 12 12 106 Presentational Bold ASCII P L 8 1 16 434 Presentational Bold Legal P L 8 1 16 431 Optional Fonts as originally found in Persuasive Cartridge Typeface Symbol Set Orientat...

Страница 75: ...tion Pitch Point FGID Letter Gothic L1 R 8 P L 15 9 5 230 Letter Gothic L1 R 8 P L 112 12 87 Letter Gothic L1 R 8 P L 10 14 40 OCR A OCR A P 10 12 19 OCR B OCR B P 10 12 3 Code 3 of 9 3 of 9 P 8 1 12...

Страница 76: ...talic R 8 P L Prop 10 17079 CG Triumvirate L1 R8 P L Prop 10 33335 CG Triumvirate Bold L1 R8 P L Prop 14 33357 Optional fonts as originally found in Pretty Faces Cartridge Typeface Symbol Set Orientat...

Страница 77: ...by F in your host document or report For more information consult the Font Change section of the SCS Printing Operation chapter Font FGID Letter Gothic 410 Letter Gothic Bold 420 Letter Gothic Italic...

Страница 78: ...d Condensed Italic 33729 Univers Medium 34103 Univers Bold 34123 Univers Medium Italic 34231 Univers Bold Italic 34251 Helvetica 33103 Helvetica Bold 33123 Helvetica Oblique 33231 Helvetica Oblique Bo...

Страница 79: ...rif Bold 1053 Sonoran Serif Italic 1056 Sonoran Serif 1351 Sonoran Serif Bold 1653 Sonoran Serif Bold 2103 Appendix C Keyboard Layout NOTE THE DISPLAY STATION IS DESIGNED TO SUPPORT TRUE IBM 5250 KEYB...

Страница 80: ...I O 2677e Ethernet Display User s Guide Appendix B 80...

Страница 81: ...RODUCTS SPARE OR REPLACEMENT PARTS INFORMATION OR SERVICES HEREUNDER UNDER NO CIRCUMSTANCES SHALL I O BE LIABLE IN ANY WAY FOR INDIRECT SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LO...

Страница 82: ...rs or replacement Buyer will pay reasonable labor and handling charges for each product returned for repair which is found to have no defect Return Your Failed Unit When you return the failed product...

Страница 83: ...OR SERVICES HEREUNDER UNDER NO CIRCUMSTANCES SHALL I O BE LIABLE IN ANY WAY FOR INDIRECT SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOST BUSINESS OR PROFITS WHETHER OR NOT FORESEEAB...

Страница 84: ...ittal form When you return the failed product it must be shipped freight prepaid I O s RTD Repair Policy applies only to warranted product failures Buyer guarantees payment for non warranted product r...

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