xii
If you have trouble connecting to or using the IBBS, call the Customer Response Center at 1-
800-633-7248 (product entry IBBS) or leave a message for the IBBS System Operator at 1-
205-730-1413.
FAXLink
To use the FAXLink:
u
Call 1-800-240-4300 for information on how to get technical support information using
the FAXLink.
u
Call 1-205-730-9000 to get documents (up to five per call).
Telephone
To get customer support by telephone:
u
In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00
p.m. Central Time, Monday through Friday (except holidays).
u
Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.
Have the following information available when you call:
u
Your service number, which identifies your site to Intergraph Computer Systems. You
use your service number for warranty or maintenance calls.
u
Your Customer Personal Identification Number (CPIN). You get a CPIN the first time
you call the Customer Response Center; it is associated with your service number for
future call logging.
u
The product’s name or model number.
u
The product’s serial number. Software product serial numbers are included in the
product packaging. Hardware product serial numbers are on a sticker affixed to the
hardware product.
u
Your name and telephone number.
u
A brief description of the question or problem.
More Support Options
To get information on more customer support options:
u
Visit the Support pages on the World Wide Web at http://www.intergraph.com/ics.
u
For hardware support questions in the United States, call 1-800-763-0242.
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