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Peripheral Drive Errors

CD-ROM drive LED does not light when system power is on:

Reason

Solution

CD-ROM drive power cable or data cable
not attached.

Open the base unit and ensure power cable
and data cable are properly attached. See the
System Reference.

Floppy disk drive LED does not light when system power is on:

Reason

Solution

The drive’s power cable or data cable is not
attached.

Open the base unit and ensure power cable
and data cable are properly attached.

Miscellaneous Hardware

“Battery voltage low” message displays:

Reason

Solution

Lithium battery voltage on the system board
is low.

Replace the battery on the system board.

System loses BIOS configuration information:

Reason

Solution

Lithium battery voltage on the system board
is low. The system also displays a "battery
voltage low" message during the system boot.

Replace the lithium battery on the system
board.

One or more RAID controllers is not recognized:

Reason

Solution

Message displays,

Host

adapter at

baseport dc90h is not responding

Remove the RAID controller and reinstall it
into the same slot, ensuring it is completely
connected into the slot.

RAID controller firmware has been
corrupted.

Call the Customer Response Center.

Содержание StudioZ RenderRAX III

Страница 1: ...RAX Systems System Setup December 1998 DHA034700...

Страница 2: ...n the equipment is operated in a residential installation This equipment generates uses and can radiate radio frequency energy If the equipment is not installed and used in accordance with the instruc...

Страница 3: ...the Cables 9 Installed Expansion Cards 11 Installing Disk Drives in the Disk Drive Bay 12 Connecting an External SCSI Device 14 Checking the System 15 Starting the System 15 What s Next 16 2 Setting...

Страница 4: ...LEDs 39 Using InterSite Programs 40 Working with SCSI and IDE EIDE Drives 41 Using Hardware Security Features 42 Finding Part and Serial Numbers 42 Cleaning the System 42 5 Configuring the BIOS 43 BI...

Страница 5: ...0 72 Enabling Bus Mastering for IDE ATAPI Devices 73 Updating the Operating System 74 8 Using System Resources 75 System Resources 76 ISA Bus Interrupt IRQ Assignments 76 Direct Memory Access DMA Cha...

Страница 6: ...vi...

Страница 7: ...ter 5 Configuring the BIOS describes how to use the BIOS Setup program to configure the system s basic input output system BIOS u Chapter 6 Troubleshooting describes how to resolve common system probl...

Страница 8: ...our system for important hardware and documentation details not covered in this document Ergonomic Information Read the Ergonomics Guide delivered with your system for valuable information on ways to...

Страница 9: ...system software for your RAX system can be found in the TDZ 2000 GL2 Series A area of the IBBS Additional software can be found in the Digital Media area of the IBBS To connect to the IBBS 1 Set your...

Страница 10: ...stomer Response Center it is associated with your service number for future call logging u The product s name or model number u The product s serial number Software product serial numbers are included...

Страница 11: ...red with the rack for instructions to unpack it and set it up Unpacking the System 2 Observing Safety Precautions 3 Placing the System Components 3 Understanding Vertical Units 4 Setting Up the System...

Страница 12: ...ails with bar nuts tinnerman nuts and screws u Windows NT operating system software CD ROM and diskettes and documentation u Intergraph system software for Windows NT diskettes If you purchased a moni...

Страница 13: ...loor u If the rack contains an AC distribution box or an uninterruptible power supply UPS do not connect the power cord to the wall outlet until instructed to do so in the system documentation u Set u...

Страница 14: ...r 2 U of mounting space while a server requires five vertical units 5 U or 8 75 inches of mounting space u A vertical unit equals 1 75 inches and consists of three mounting holes u The mounting hole d...

Страница 15: ...uides are not attached to the base unit do the following Remove the rail guides from the mounting rails The rail guide is the innermost sliding piece of the mounting rails and has a flexible tab at on...

Страница 16: ...75 inches of mounting space Choose the five vertical units you need and mark the fifth and sixth mounting holes starting at the bottom of the five vertical units Use a tape measure if you prefer that...

Страница 17: ...r to the following figure Tinnerman Nut Mounting Hole 8 Use the button head screws and bar nuts provided to secure the back rack rail teeth to the back of the rack With the flat side of the bar nut fa...

Страница 18: ...it Slide the base unit into the rack rails until you hear a click Refer to the following figure 12 Press the locked rail tabs and slide the base unit completely back into the rack After the base unit...

Страница 19: ...ent excessive electromagnetic interference EMI Intergraph Computer Systems cables are designed to reduce the amount of EMI produced by the system NOTE While Intergraph Computer Systems recommends disc...

Страница 20: ...ports on the I O panel 3 Connect other cables to other ports as needed for such devices as printers parallel port and modems or UPS communications serial ports 4 Connect any external SCSI devices to...

Страница 21: ...any disk drives to install in the disk drive bay refer to Installing Disk Drives in the Disk Drive Bay later in this chapter Installed Expansion Cards Expansion cards are installed in the Accelerated...

Страница 22: ...provides RAID capabilities such as disk striping mirroring and redundancy Each disk drive installed in the disk drive bay has a label affixed to the front The left side of the disk drive label identi...

Страница 23: ...s 3 Extend the latching clips on Drive 0 and align the rails on the side of the drive with the slot guides in the rightmost slot The metal casing of the drive faces to the left If you install the dri...

Страница 24: ...evice with your system may cause your system to stop working or lead to other unpredictable results You can connect up to seven external single ended SCSI devices to the SCSI adapter However the numbe...

Страница 25: ...nected to the correct power outlet u The base unit is retracted into the rack WARNING Once you install equipment into the rack do not move the rack or equipment damage may result If you must move the...

Страница 26: ...have to reinstall the operating system and associated system software u Intergraph Computer Systems installs the operating system through Phase 1 of the Windows NT Setup process If you want to reload...

Страница 27: ...and associated system software for your RAX system Preparing for System Software Setup 18 Starting Operating System Setup 19 Finishing System Software Setup 21 Creating an Emergency Repair Disk 21 Cre...

Страница 28: ...stalled at the factory such as a RAID controller a Fibre Channel host bus adapter and a network adapter u Core networking software and the NetBEUI protocol u The latest certified Windows NT Service Pa...

Страница 29: ...s for your network s Domain Name System DNS servers IP addresses for your network s Windows Internet Name Service WINS servers The Windows NT delivery media contain software and drivers for both Reduc...

Страница 30: ...the first time you may want to learn more about system power startup and shutdown See Chapter 4 Operating Notes for this information To start the computer and set up the operating system software 1 Tu...

Страница 31: ...e Welcome on the operating system Start menu to display InterSite Welcome InterSite Welcome helps you create a repair disk for the operating system and create backup diskettes of device driver softwar...

Страница 32: ...Manager does not list drivers or other system software products they are available on the operating system software CD ROM or on backup diskettes delivered with expansion cards See Version Manager He...

Страница 33: ...hanging the Default Video Display Driver 24 Correcting Video Display Problems 25 Configuring System Audio 26 Configuring Networking 26 Configuring a Zip or Jaz Drive 26 Configuring a Tape Drive 27 Con...

Страница 34: ...og see the operating system documentation and Help Resetting the Video Display Resolution If the monitor connected to your system does not support a resolution of 1024 x 768 you can reset the video di...

Страница 35: ...system in VGA mode 1 Power down and restart the system 2 At the boot screen select the VGA mode option After logging on to Windows NT in VGA mode check for the following common configuration problems...

Страница 36: ...led before shipment You must configure the operating system to use the network adapter To do this you may have to install network driver software and network adapter control software and then change o...

Страница 37: ...determined by the hardware configuration of the disk drive bay and the installed SCSI adapter Each JBOD disk drive installed at the factory is formatted as a single NTFS partition A JBOD disk drive i...

Страница 38: ...D disk drive installed at the factory assumes the ID number of the disk drive bay slot in which it is installed The default configuration for factory installed RAID disk drives is as follows u RAID le...

Страница 39: ...t a new drive letter to assign to the drive from the list Click OK and then click Yes to continue 6 If necessary click OK and then click Yes 7 Repeat steps 2 through 6 for each drive letter assignment...

Страница 40: ...ive select boot order and verify media To run the SCSI Configuration Utility Press CTRL C when prompted during system boot Change the SCSI adapter parameters on a per device basis under the following...

Страница 41: ...it the menu repeat step 5 and select the other host adapter Then continue with step 6 5 Select Sync Rate Megabytes sec and press ENTER 6 Select the appropriate rate Off 10 20 or 40 and press ENTER sel...

Страница 42: ...ks and Releases are created by Microsoft for post release support You can get then from Microsoft s World Wide Web and FTP sites free of charge CAUTION If Intergraph Computer Systems provides a Servic...

Страница 43: ...34 Observing Operating Precautions 35 Using the Keyboard 36 Using the Mouse 37 Using the Floppy Disk Drive 37 Using the CD ROM Drive 38 Understanding Disk Drive LEDs 39 Using InterSite Programs 40 Wo...

Страница 44: ...ton Disk Activity Light After connecting the system to AC power press the Power button to start the system After you complete Setup and start the system for the first time you can start and stop the s...

Страница 45: ...ternal RAID disk array cabinets are connected to the system always power on or off the system as follows u Turn power on to the InterRAID cabinets first listen for the audible beep and then turn on po...

Страница 46: ...INT SCRN Depending on the application in use prints the displayed screen to a printer SCROLL LOCK Prevents the screen from scrolling PAUSE Temporarily suspends screen scrolling or some operations CAPS...

Страница 47: ...mouse by right clicking the mouse icon in the taskbar tray or by going to Start Settings Control Panel Mouse and clicking Help in the toolbar Using the Floppy Disk Drive The system s floppy disk drive...

Страница 48: ...disc u To insert a disc into a slot load CD ROM drive insert the disc printed side up into the slot u To eject a disc from the CD ROM drive press the eject button adjacent to the CD ROM drive slot or...

Страница 49: ...the left LED above each disk drive to indicate RAID disk drive status as follows Left LED Activity Disk Drive Status Off No error Steady on Disk drive rebuild stopped or disk drive is faulty Steady bl...

Страница 50: ...ystems with Error Correction Code ECC memory ECC Memory Monitor watches for single bit memory errors and records them in the Windows NT Event Log and tracks error counts in the Windows NT Registry u I...

Страница 51: ...trollers The system s BIOS will not accept a mixture of SCSI and IDE EIDE devices if the boot device is a SCSI disk drive 2 Configure the BIOS for a SCSI system If you have more than one bootable SCSI...

Страница 52: ...chassis and on another label affixed to the system s top cover Cleaning the System CAUTION Turn off power to the system before cleaning the exterior surfaces the mouse or the keyboard Do not clean the...

Страница 53: ...r you make a hardware change to the system BIOS Overview 44 Standard CMOS Setup 44 Advanced CMOS Setup 46 Advanced Chipset Setup 49 Power Management Setup 53 PCI Plug and Play Setup 55 Peripheral Setu...

Страница 54: ...ogram can also be accessed by the user during the system s power on self test POST To run the BIOS Setup program Press DELETE when prompted during system boot BIOS Setup contains the following menus T...

Страница 55: ...s WPcom The actual physical size of a sector gets progressively smaller as the track diameter diminishes Yet each sector must still hold 512 bytes Write precompensation circuitry on the hard disk comp...

Страница 56: ...es not configure that drive The BIOS does not wait for 5 seconds after sending a RESET signal to the IDE drive to allow the IDE drive time to get ready again The Optimal default setting is Enabled and...

Страница 57: ...use the SMART System Management and Reporting Technologies protocol for reporting server system information over a network The settings are Enabled and Disabled The Optimal default setting is Enabled...

Страница 58: ...algorithm used by the L1 internal cache memory on the CPU The settings are Disabled WriteThru and WriteBack The Optimal default setting is WriteBack System BIOS Cacheable When set to Enabled the conte...

Страница 59: ...adapter cards is allocated to PCI adapter cards The settings are Setting Description Disabled The contents of the video ROM are not copied to RAM Cached The contents of the video ROM area from C0000h...

Страница 60: ...bled The Optimal default setting is Enabled Master Latency Timer Clks The settings are Disabled 32 64 96 128 160 192 and 224 The Optimal default setting is 64 Multi Trans Timer Clks The settings are D...

Страница 61: ...default setting is 3 SCLKs SDRAM RAS Precharge The settings are 3 SCLKs 2 SCLKs and Auto The Optimal default setting is 3 SCLKs Power Down SDRAM The Optimal default setting is Enabled ACPI Control Re...

Страница 62: ...bled 16bit I O Recovery Time The Optimal default setting is Disabled PIIX4 SERR The Optimal default setting is Disabled USB Passive Release Set this option to Enabled to enable passive release for USB...

Страница 63: ...d Power Management features The Optimal setting is Enabled Power Button Function The Optimal default setting is On Off the other setting is Suspend Green PC Monitor Power State This option specifies t...

Страница 64: ...milliseconds 4 seconds 32 seconds and 4 minutes The Optimal default setting is 4 minutes Standby Time Out This option specifies the length of a period of system inactivity while in Full On state When...

Страница 65: ...f the specified hardware device If set to Monitor and the computer is in a power saving state the BIOS watches for activity on the specified device The computer enters the Full On state if any activit...

Страница 66: ...irected to the both the PCI VGA device s palette registers and the ISA VGA device palette registers permitting the palette registers of both devices to be identical This option must be set to Enabled...

Страница 67: ...oard I O are configured as PCI PnP IRQ 12 only appears if the PS 2 Mouse Support option in Advanced CMOS Setup is set to Disabled The settings are ISA EISA and PCI PnP In general the Optimal default s...

Страница 68: ...O port address of serial port 2 The settings are Auto the BIOS automatically determines the correct base I O port address Disabled 3F8h 2F8h 2E8h and 3E8h The Optimal default setting is 2F8h Serial P...

Страница 69: ...ion ECP uses the DMA protocol to achieve data transfer rates up to 2 5 Megabits per second ECP provides symmetric bi directional communication EPP Version The Optimal default setting is N A Parallel P...

Страница 70: ...ail Safe default settings consist of the safest set of parameters Use them if the system is behaving erratically They should always work but do not provide optimal system performance characteristics S...

Страница 71: ...bleshooting Use this chapter to identify and resolve common basic system problems Checking the System 62 System Power 62 System Boot 63 Video 66 Network 66 Peripheral Drive Errors 67 Miscellaneous Har...

Страница 72: ...800 633 7248 See the Preface of this document for other information about contacting Intergraph Computer Systems When instructed to open the base unit see the System Reference delivered with the syste...

Страница 73: ...order in the BIOS to boot from a SCSI disk drive before booting from the ATAPI CD ROM drive See Chapter 5 Series of beeps and error messages display Message Explanation and Solution Refresh Failure Ba...

Страница 74: ...vice Reason Solution Corrupt boot disk or boot disk does not have correct boot utilities Replace the bootable diskette with a known working diskette The boot sequence may be set to C A in which case t...

Страница 75: ...Boot Record Clear any viruses detected by the program CD ROM drive is not recognized Reason Solution CD ROM drive power cable not attached Open the base unit and ensure power cable is properly attache...

Страница 76: ...XT file for resolution details Improper video display driver installed See the graphics card documentation and README TXT file for instructions install a valid driver Network Cannot connect to other s...

Страница 77: ...y voltage low message displays Reason Solution Lithium battery voltage on the system board is low Replace the battery on the system board System loses BIOS configuration information Reason Solution Li...

Страница 78: ...has occurred Call the Customer Response Center Invalid configuration information for SLOT XX message displays Reason Solution System is not properly configured to recognize the new ISA option card Us...

Страница 79: ...system and associated system software on your RAX system Before you reinstall the software ensure that you read and understand this entire chapter Before You Begin 70 System Software Products 71 Inst...

Страница 80: ...the system software on backup diskettes that you created on the InterSite CD ROM on diskettes provided by Intergraph Computer Systems or on the operating system CD ROM If you did not create backup di...

Страница 81: ...ilities Version Manager WELCOME InterSite Welcome Version Manager VERMANAGER InterSite Version Manager Version Manager IM InterSite Manager Version Manager HWMON_GL2A InterSite Hardware Monitor Versio...

Страница 82: ...press ENTER Insert the diskette with the SCSI adapter driver into the floppy disk drive and then press ENTER u Specify a driver for the CD ROM drive by pressing the S key and then selecting IDE CD RO...

Страница 83: ...after installing drivers and other system software and after installing any application software products u Perform any operational changes required for your system as described in Chapter 4 Operatin...

Страница 84: ...For each channel with an IDE ATAPI device click Enabled then click OK 6 Restart the system Updating the Operating System Microsoft Service Packs and Service Releases contain the latest improvements an...

Страница 85: ...s offered as system options The devices discussed in this chapter require specific resource settings to ensure proper system operation See Chapter 5 Configuring the BIOS for information on running the...

Страница 86: ...COM 1 COM 3 12 PS 2 mouse 5 Sound card or parallel port LPT 2 13 Reserved math coprocessor 6 Reserved floppy drive controller 14 Primary IDE 7 Parallel port LPT 1 15 Secondary IDE Direct Memory Access...

Страница 87: ...inn card audio Sound Blaster compatible 0278 027F 8 bytes Parallel port 2 02E8 02EF 8 bytes COM 4 02F8 02FF 8 bytes COM 2 0300 0301 2 bytes Add in card MIDI 0330 0335 6 bytes Add in card MIDI 0370 03...

Страница 88: ...ess Range Size Description 0K 512K 00000000 0007FFFF 512K DOS conventional memory 512K 640K 00080000 0009FFFF 128K DOS conventional memory or memory hole 640K 768K 000A0000 000BFFFF 128K VGA memory an...

Страница 89: ...ve an IRQ for an installed device 1 Restart the system and start the BIOS Setup program 2 On the PCI PnP screen select the IRQ you want to reserve 3 Change the setting for the selected IRQ to ISA EISA...

Страница 90: ...older PCI device drivers cannot share an interrupt which is a violation of the PCI 2 1 specification If you install a device that uses such a driver you must free an IRQ for the device to work in the...

Страница 91: ...ph Customer Response Center From Customer Name Customer Contact Phone Mail Address Reason for Return NOTE All returned equipment MUST be shipped in original Intergraph packaging to obtain warranty ser...

Страница 92: ...stem you will be assigned a RGA log number 3 Complete the RGA Form on the previous page entering the RGA log number obtained from the Customer Response Center Ensure that the address in the From secti...

Страница 93: ...oration 9805 Kellner Road Huntsville AL 35894 TO Repair Depot RGA No ________________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894 TO Repair Depot RGA No ______________________...

Страница 94: ......

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