Remove the profile and create a new profile.
Verify that your wireless network is not included in the Exclude (profiles) List.
Verify that the MAC address has not been excluded in the access point.
Authentication
Test
Describes the process after association, during which the identity of the wireless device or end-
user is verified and then allowed network access. The test queries for authentication state
information, including all Cisco Compatible Extensions and security-related information. The test
passes if the client is authenticated successfully. The test fails if the WEP key or other
credentials are not authenticated. The Test Summary displays whether authentication is
required for the network connection.
Troubleshooting
Edit your profile to ensure the correct credentials have been used for the WEP key, PSK,
password or certificates.
Remove the existing profile and create a new profile.
Signal Test
The test summary displays the signal quality. If the signal quality is low, use the
Troubleshoot
button to diagnose and fix the problem.
Troubleshooting
Move your computer 10 to 20 feet from the wireless access point or router.
Reduce interference by moving away from appliances (microwaves, cell phones or 2.4 GHz
phones) or access points using the same channel.
Try increasing the transmission power of the access point.
Ping Test
The test verifies whether the WiFi adapter successfully sent messages to and received replies
from the access point IP address, default gateway, DHCP server (if enabled) and DNS servers.
The test summary displays whether replies from these entities were received.
Example: Response: AP, default gateway. No Response: DHCP server
NOTE
: If the ping tests to this access point and default gateway are successful but the ping
test to the DNS server fails this is not a wireless network issue but a general network issue.
Troubleshooting
Disable the security firewall and try the ping test again.
Contact the access point manufacturer to troubleshoot your home network.
Enterprise users should contact their network administrator.
Troubleshoot
Diagnose and fix problems displayed by each of the tests. The
Troubleshoot
button becomes
active if the test fails.
Run Tests
Executes the tests that you have selected.
Close
Closes the page.
Help?
Provides help information for this page.
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Trademarks and Disclaimers
Intel® PROSet/Wireless WiFi Connection Utility User's Guide
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