www.intel.com/support/
. If an Intel® PRO/Wireless adapter is not listed, contact your computer manufacturer.
If you receive the message
Cannot Continue the Hardware Update Wizard
, contact the Intel Corporation
Support Web site at
www.intel.com/support/
.
Disconnection from an access point
The following error messages are displayed when the WiFi adapter is disconnected from the network access point.
Disconnect from access point due to failed association.
Disconnect from access point due to authentication failures.
Disconnect from access point due to TKIP Michael Integrity Check failure.
Disconnect from access point due to Class 2 frame non-authentication failure.
Disconnect from access point due to Class 3 frame non-association failure.
Disconnect from access point due to re-association failure.
Disconnect from access point due to Information Element failure.
Disconnect from access point due to EAPOL-Key protocol 4-way handshake failure.
Disconnect from access point due to 802.1X authentication failure.
Recommended action
:
Manually reconnect or verify network settings stored in profile then remove the access point from the
Exclude list
.
For example, on the WiFi connection utility main window, click
Profiles
to open the Profiles list. Select the profile
and click
Connect
.
The application failed to start
The application that you specified to start when this profile connected, could not be found. Verify the path and file
name in the Profile Wizard
Advanced Settings
.
To verify the path and file name:
1. From the WiFi connection utility main window, click
Profiles
.
2. Select the Profile.
3. Click Properties.
4. Click
Advanced.
5. Click
Application Auto Launch
.
6. Click
Enable Application Auto Launch
. Verify that the file name and file location path are correct.
7. Click
OK
to close the Advanced Settings.
8. Click
OK
to close the General Settings and return to the Profiles list.
No certificate found
This error may occur if a machine certificate or a user certificate was not found in the relevant certificate store. To
resolve, perform the following steps:
1. Verify that a valid machine or user certificate is present in the machine or user certificate store, depending
on the type of profile you are using.
2. If a valid certificate is not present in the store, request a valid machine or user certificate from the domain's
Certificate Authority. Note that the computer needs to be joined to a domain in order to be eligible to get a
machine certificate from the domain's Certificate Authority.
3. Contact your Administrator for assistance.
Authentication failed due to invalid user name: Reenter user name
This authentication error can be caused by an invalid user name when using TTLS, PEAP, LEAP, EAP-SIM, or EAP-
AKA profiles.
Intel® PROSet/Wireless WiFi Connection Utility User's Guide
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