To obtain warranty service for the Machine, you should contact your reseller or call IBM. In the United States, call IBM at
1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to present proof of purchase. Depending on the
Machine, the service may be 1) a “Repair” service at your location (called “On-site”) or at one of IBM's or a reseller's service
locations (called “Carry-in”) or 2) an “Exchange” service, either On-site or Carry-in. When a type of service involves the exchange
of a Machine or part, the item IBM or your reseller replaces becomes its property and the replacement becomes yours. The
replacement may not be new, but will be in good working order and at least functionally equivalent to the item replaced.
It is your responsibility to:
1. obtain authorization from the owner (for example, your lessor) to have IBM or your reseller service a Machine that you do not
own;
2. where applicable, before service is provided —
a) follow the problem determination, problem analysis, and service request procedures that IBM or your reseller provide,
b) secure all programs, data, and funds contained in a Machine,
c) inform IBM or your reseller of changes in a Machine's location, and
d) for a Machine with exchange service, remove all features, parts, options, alterations, and attachments not under warranty
service. Also, the Machine must be free of any legal obligations or restrictions that prevent its exchange; and
3. be responsible for loss of, or damage to, a Machine in transit when you are responsible for the transportation charges.
Extent of Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine. Misuse, accident, modification, unsuitable physical or
operating environment, improper maintenance by you, or failure caused by a product for which IBM is not responsible may void
the warranties.
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HOWEVER, SOME
LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND
IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT
PERIOD.
In Canada, warranties include both warranties and conditions. Some jurisdictions do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
Limitation of Liability
Circumstances may arise where, because of a default on IBM's part (including fundamental breach) or other liability (including
negligence and misrepresentation), you are entitled to recover damages from IBM. In each such instance, regardless of the basis
on which you are entitled to claim damages, IBM is liable only for:
1. bodily injury (including death), and damage to real property and tangible personal property; and
2. the amount of any other actual loss or damage, up to the greater of $100,000 or the charge for the Machine that is the
subject of the claim.
Under no circumstances is IBM liable for any of the following:
1. third-party claims against you for losses or damages (other than those under the first item listed above);
2. loss of, or damage to, your records or data; or
3. economic consequential damages (including lost profits or savings) or incidental damages, even if IBM is informed of their
possibility.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from
jurisdiction to jurisdiction.
Appendix C. Product Warranty, Notices, and Statements
C-3
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