Table 12. Visible hardware failure (continued)
Symptom
What you should do
Mouse
v
Your mouse cursor stops moving; your
mouse does not function at all.
v
Your mouse cursor does not move
smoothly.
1.
Verify that you connected the mouse
cable properly to the NetVista thin client
keyboard.
2.
If the mouse does not work, any of the
following devices may be defective:
v
Mouse
v
Keyboard
Substitute a properly working device for
a defective device. Repeat the previous
steps. See “Appendix A. Replacing
hardware parts” on page 59 for more
information.
3.
If the mouse still does not work, you
may need to replace the NetVista thin
client logic unit. See “Appendix A.
Replacing hardware parts” on page 59 for
more information on replacing your
defective logic unit.
Audio beep sequences
Your NetVista thin client hardware utilizes both audio and visual alerts when
reporting hardware problems. In the event of a hardware problem, your NetVista
thin client emits audio beeps before your monitor initializes. After your monitor
initializes, error codes and text messages appear on the screen (see “Error codes
and text messages” on page 55).
Audio beep sequences can include short beeps, long beeps, and brief silent periods.
Table 13 on page 53 defines the possible audio beep sequences that can occur when
a hardware problem exists.
To verify that a NetVista thin client hardware problem exists, ensure that you
complete the instructions in “Verifying hardware problems” on page 49.
If your NetVista thin client is not functioning properly, and it is emitting audio
beep sequences, consult Table 13 on page 53. Contact your technical support if
these steps do not resolve the problem.
Notes:
1.
These beep sequences are in a numeric format which indicates the sequence of
the audio output.
2.
Audio beep sequences do not occur after the monitor initializes.
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