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Keyboard, mouse, or pointing-device problems

Keyboard, mouse,
or pointing-
device problems

Action

All or some keys on the
keyboard do not work.

Verify that:

1. The computer and the monitor are turned on.

2. The keyboard cable is securely connected to the

keyboard connector on the computer. For the
location of the keyboard connector, see Chapter 8,
“Installing external options” on page 87.

3. If one or more of the Rapid Access buttons are the

only keys that are not working, you might have
these buttons disabled or not assigned to a
function. Use the help system in the the Rapid
Access Customization Keyboard program to help
diagnose problems with Rapid Access Buttons. To
access the program and start the help system:

a. From the Windows desktop, click Start.

b. Select Settings, and then click Control Panel.

c. Double-click Keyboard (Rapid Access). The

Rapid Access Keyboard Customization
program starts.

d. Click Help.

If you cannot correct the problem, have the computer
serviced.

The mouse or pointing
device does not work.

Verify that:

1. The mouse or pointing-device cable is securely

attached to the proper connector on the computer.
Depending on the type of mouse you have, the
mouse cable will connect to either the mouse or
serial connector. To find the mouse and serial
connectors, see Chapter 8, “Installing external
options” on page 87.

2. The device drivers for the mouse are installed

correctly.

If you cannot correct the problem, have the computer
and the device serviced.

Chapter 9. Troubleshooting

115

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Содержание Aptiva 2198

Страница 1: ...Aptiva Reference Guide...

Страница 2: ......

Страница 3: ...Aptiva Reference Guide IBM...

Страница 4: ...refore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be i...

Страница 5: ...ent de l ordinateur xiv D branchement de l ordinateur xv Consignes de manipulation de l ordinateur ch ssis ouvert xv Consignes de s curit lors du nettoyage de l ordinateur xv Consignes de s curit rela...

Страница 6: ...port and services 39 Before you call for service 39 Using electronic services 41 Getting help by telephone 43 Purchasing additional support 47 Chapter 6 Taking care of your computer 53 Basics 53 Clean...

Страница 7: ...7 POST error codes 97 POST beep codes 103 Device troubleshooting charts 104 IBM Diagnostic Programs 123 Recovering from a POST BIOS update failure 127 Installing files from option diskettes and CDs 12...

Страница 8: ...vi Aptiva Reference Guide...

Страница 9: ...grounded electrical outlet Seek professional assistance before using an adapter or extension cord these devices could interrupt the grounding circuit If the computer is connected to an electrical outl...

Страница 10: ...ge If you are unsure about the voltage of the electrical outlet you are using contact your local power company If your computer has cables other than the power cords you must connect them before plugg...

Страница 11: ...or network cables to the computer Then attach the other ends of the cables to properly wired communication outlets 4 Attach the power cords to the computer and any external devices such as a monitor...

Страница 12: ...m Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disc...

Страница 13: ...y by a trained service provider Laser compliance statement Some IBM Personal Computer models are equipped from the factory with a CD or DVD drive CD and DVD drives are also sold separately as options...

Страница 14: ...embedded Class 3A or Class 3B laser diode Note the following DANGER Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the...

Страница 15: ...limentation lectrique du b timent peut tre l origine d une lectrocution DANGER Pour viter tout risque de choc lectrique Ne manipulez aucun cordon et n effectuez aucune op ration d installation de main...

Страница 16: ...ne de blessures ou d une lectrocution en particulier si vous intervenez sur le bloc d alimentation l cran ou le modem int gr Confiez la maintenance et la r paration de l ordinateur une personne qualif...

Страница 17: ...s les cordons d alimentation des prises de courant 3 D branchez tous les c bles c ble de t l phone par exemple de leurs prises 4 D branchez tous les c bles de l ordinateur les cordons d alimentation l...

Страница 18: ...dification de lignes t l phoniques Si vous devez t l phoner pendant un orage pour viter tout risque de choc lectrique utilisez toujours un t l phone sans fil En cas de fuite de gaz n utilisez jamais u...

Страница 19: ...e d une unit de CD ROM ou de DVD ROM Mais ces unit s sont galement vendues s par ment en tant qu options L unit de CD ROM DVD ROM est un appareil laser Aux Etat Unis l unit de CD ROM DVD ROM est certi...

Страница 20: ...ement laser lorsque le carter est ouvert Evitez toute exposition directe des yeux au rayon laser Evitez de regarder fixement le faisceau ou de l observer l aide d instruments optiques xviii Aptiva Ref...

Страница 21: ...al ways that text is highlighted and each highlighting convention has a specific purpose Convention Purpose Note A Note contains information you might find especially useful Important An Important not...

Страница 22: ...t provides How do I This selection provides topics describing how to complete a specific task Customize This selection provides information about customizing the Access Aptiva program and adding other...

Страница 23: ...umber The machine type model number indicates the various features of the computer such as the type of microprocessor or the number of bays You can find this number on the small label on the front of...

Страница 24: ...ts of your computer system Monitor CD ROM CD RW or DVD ROM drive Mouse Diskette drive Microphone Powered speakers Rapid Access II keyboard Depending on your model you might have an optional drive inst...

Страница 25: ...ion for your computer Make sure you have an adequate number of properly grounded electrical outlets for the computer monitor speakers and any other devices that require an ac power source Select a loc...

Страница 26: ...y you use work materials and equipment Place the things that you use most regularly such as a mouse or telephone within the easiest reach Choosing a chair You should adjust your chair so that your thi...

Страница 27: ...and focus on an object that is farther away This will give the muscles in your eyes a chance to relax Positioning the keyboard Make sure the keyboard height is comfortable for typing When you type th...

Страница 28: ...to find more information For more detailed information and tips about how to use your computer visit the IBM Healthy Computing Web site at http www ibm com pc ww healthycomputing 6 Aptiva Reference G...

Страница 29: ...l components Do not operate your computer with the cover off Starting your computer What you see and hear when you start up your computer depends on the settings in the Start Options menu of the Confi...

Страница 30: ...top click Start 2 Click Shut Down The Shut Down Windows menu appears 3 Click Shut down and then click OK When the shutdown procedure is complete the computer automatically turns off If a malfunction p...

Страница 31: ...omization program starts 4 Follow the instructions on the screen To learn more about the Rapid Access keyboard click Help Using the IBM ScrollPoint II mouse The ScrollPoint II mouse has the following...

Страница 32: ...ht damage the diskette drive A protective slide on the top of a 3 5 inch diskette covers part of the magnetic surface The diskette drive moves this slide to read data from or write data to the diskett...

Страница 33: ...It is possible to accidentally format a diskette or unintentionally write data to it Important information can be written over or lost To prevent accidental data loss you can write protect important d...

Страница 34: ...disc can be read by CD ROM drives CD RW drives and some DVD ROM drives In most cases DVD ROM drives that operate at speeds of 2x and faster can read CD R media If the files are in audio format the CD...

Страница 35: ...d button and Indicator light on your drive might be in slightly different locations Indicator light Eject Load button Tray Handling a CD or DVD When handling a CD or DVD follow these guidelines Hold t...

Страница 36: ...a CD or DVD 1 With the computer on press the Eject Load button When the tray slides out carefully remove the disc 2 Close the tray by pressing the Eject Load button or by gently pushing the tray forw...

Страница 37: ...ws 98 or Windows NT without using any special software Adaptec UDF Reader This program allows CD RW media recorded through DirectCD to be read by other computers running Windows NT 4 0 Windows 95 or W...

Страница 38: ...ures Your computer has a digital audio controller built into the system board Some models also have a high performance audio adapter installed in one of the expansion slots If a factory installed high...

Страница 39: ...uble click the speaker icon a master volume control window opens You can use the settings in the window to control individually the volume for each type of audio format If you are using a Rapid Access...

Страница 40: ...utton 2 Click Shutdown 3 Click Stand by 4 Click OK Using the Standby button on the keyboard If you are using the Rapid Access II keyboard you can put the system in Standby mode by pressing the Standby...

Страница 41: ...conds puts the system into Standby mode Any use of the keyboard or mouse or an incoming modem ring wakes up the system from Standby mode and puts it in the normal on state When the computer is in the...

Страница 42: ...s locked when you turn on the computer You must type the correct password before the keyboard will unlock You set a power on password through the Configuration Setup Utility program see Chapter 4 Usin...

Страница 43: ...ndows passwords refer to the Windows help system Using a security U bolt With the optional security U bolt and a steel cable you can secure your computer to a desk table or other fixture This helps pr...

Страница 44: ...22 Aptiva Reference Guide...

Страница 45: ...This selection provides help information and ways of getting help from IBM View License and Warranty This selection gives you access to the warranty for your computer and the license that covers the p...

Страница 46: ...drive The Software Selections program automatically starts 2 In the Software Selections menu click the check box next to the programs you want to install 3 After selecting the programs click Install A...

Страница 47: ...stall a device driver without performing a recovery operation For instructions on reinstalling device drivers from the Product Recovery and Diagnostics CD see Reinstalling device drivers on page 125 O...

Страница 48: ...here are no AutoPlay enabled programs on a DVD the auto insert feature will start the DVD movie Updating programs You have two important methods of updating programs the IBM Update Connector program a...

Страница 49: ...isplayed and the Configuration Setup Utility program starts automatically A hardware configuration change occurs when a device such as a drive or adapter has been added or removed or if a device has f...

Страница 50: ...ve Settings Restore Settings Load Default Settings Exit Setup Symbol Explanation An additional menu or screen is available 5 A change to that item has been made in the system configuration or the Conf...

Страница 51: ...ot be saved Keys Function Use these arrow keys to move among menu items until the item you want is highlighted Use these arrow keys to display and toggle among choices for a menu item Enter Press this...

Страница 52: ...ers unauthorized persons from gaining access to your computer When you set the power on password you can choose one of two password prompt modes Off In password prompt Off mode sometimes referred to a...

Страница 53: ...o automatically load on future restarts without displaying the error message When the operating system starts in password prompt Off mode the keyboard remains locked until you type your password Howev...

Страница 54: ...r on password can be any combination of up to seven characters A Z a z and 0 9 Attention Keep a record of your power on password in a secure place If you lose or forget your password you cannot change...

Страница 55: ...e wrong password you receive a message telling you so If you type the wrong password three times in succession you must turn off the computer and start again If both a power on and administrator passw...

Страница 56: ...password unless you type the administrator password f Continue with step 4 4 Press Esc until you return to the Configuration Setup Utility menu 5 Before you exit from the program select Save Settings...

Страница 57: ...n select Automatically reconfigure system and continue and then press Enter 17 Disable the power on or administrator password settings or set new passwords Then reset the date and time 18 Save the set...

Страница 58: ...e Configuration Setup Utility program on page 27 2 Select Start Options and press Enter 3 Select Startup Sequence from the Start Options menu and press Enter 4 Select First Startup Device and press En...

Страница 59: ...the Configuration Setup Utility program on page 27 2 From the Configuration Setup Utility program menu select Advanced Setup and press Enter 3 At the Advanced Setup menu select Processor Control and...

Страница 60: ...38 Aptiva Reference Guide...

Страница 61: ...y looking in the online or printed documentation that comes with your computer or software Following are some methods you can use to solve problems yourself Printed documentation The documentation tha...

Страница 62: ...Doctor for Windows from the Software Selections CD before you can use it IBM Enhanced Diagnostics is an enhanced version of the DOS based PC Doctor program IBM Enhanced diagnostics performs tests dir...

Страница 63: ...s and find out about many other things For the United States Canada Australia and New Zealand the address for the IBM Personal Computing Support home page is http www ibm com pc support From the Suppo...

Страница 64: ...n Preinstalled software Operating systems Networking Communications Multimedia In addition the latest device driver updates are available Commercial online services such as America Online AOL contain...

Страница 65: ...me with your computer Long distance telephone charges might apply Technical support for software If you need help setting up or installing the preinstalled software programs or the software programs t...

Страница 66: ...t covered by 30 day Up and Running support or by your IBM warranty you will be required to provide a major credit card number for support By doing the following items you will help the IBM PC HelpCent...

Страница 67: ...egion Phone number Hours of operation Australia 13 14 26 9 a m to 9 p m EST Australia 365 days a year Austria 1 546 325 102 10 a m to 1 p m and 2 p m to 7 p m CET Monday Friday Belgium Dutch 02 714 35...

Страница 68: ...rway 2 305 0304 9 a m to 9 p m CET Monday Friday 12 noon to 5 30 p m CET Saturday and Sunday Portugal 01 791 5147 Voice mail only Spain 91 662 4261 10 a m to 1 p m and 2 p m to 7 p m CET Monday Friday...

Страница 69: ...drivers Installing and configuring out of warranty IBM PC products How to purchase additional support You can purchase support in the following ways All of the following support options are available...

Страница 70: ...pack 5 incident pack Australia and New Zealand only 10 incident pack In most countries all available options are payable by credit card only In Australia all options are payable by credit card cheque...

Страница 71: ...1 4 Select a document For a brochure select document number 11690 For a Supported Products list select document number 11682 5 When you have finished press 1 6 Enter your fax number and press the key...

Страница 72: ...epair is a process for obtaining service for an eligible IBM computer that requires repair The computer is picked up at a location you designate delivered to the IBM repair center repaired and returne...

Страница 73: ...r need to move products to another country to register the products with IBM s International Warranty Service Office IWSO Upon registering the product with the IWSO IBM will issue a certificate that w...

Страница 74: ...52 Aptiva Reference Guide...

Страница 75: ...ts of your computer Food particles and spills might make the keyboard and mouse sticky and unusable Do not get the power switches or other controls wet Moisture can damage these parts and cause an ele...

Страница 76: ...you might need to clean the mouse To clean your mouse 1 Turn off the computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down Unlock the retainer on the bottom of the mouse...

Страница 77: ...Remove all media diskettes compact discs tapes and so on from the drives 3 Turn off the computer and all attached devices Your hard disk drive automatically parks the read write heads in a nondata ar...

Страница 78: ...56 Aptiva Reference Guide...

Страница 79: ...til you are instructed to do so When you handle options and other computer components take these precautions to avoid static electricity damage Limit your movement Movement can cause static electricit...

Страница 80: ...tings ConfigSafe is a part of the preinstalled software in your computer For more information see the ConfigSafe help system Available options For the latest information about available options see th...

Страница 81: ...nect all communication cables such as modem and network cables from communication outlets 4 Disconnect all cables attached to the computer This includes power cords input output I O cables and any oth...

Страница 82: ...er you will need to remove the cover See Removing the cover on page 59 You also will need to locate components inside your computer The following illustration will help you locate various components i...

Страница 83: ...hard to reach DANGER Do not detach the power supply bracket from the power supply or remove any of the power supply screws 1 Remove the screw securing the power supply to the rear of the chassis 2 To...

Страница 84: ...4 Pivot the power supply toward the opened side slightly 62 Aptiva Reference Guide...

Страница 85: ...5 Pull the power supply forward and carefully rotate it toward the front of the chassis Lay it to the side 6 To replace the power supply reverse these steps Chapter 7 Installing internal options 63...

Страница 86: ...emoving the computer cover see Removing the cover on page 59 Depending on your computer model you might need to remove adapters in order to access some components of the system board For information a...

Страница 87: ...DIMM 1 4 Fan connector 5 Power connector 6 Switch LED connector 7 Primary EIDE connector 8 Secondary EIDE connector 9 Diskette drive connector 1 Fan connector 11 Large rocker switch block not on all...

Страница 88: ...switch on the system board See Identifying parts on the system board on page 65 It might be helpful to use a small screwdriver or ballpoint pen to set the switch 2 Set the switch as follows For read...

Страница 89: ...arts on the system board on page 65 to locate the memory connectors on the system board Notes 1 You might need to move the power supply to gain access to the DIMM sockets See Moving the power supply o...

Страница 90: ...t support the peripheral component interconnect PCI architecture Depending on your model some of the expansion slots might already have adapters installed There is also one advanced graphics port AGP...

Страница 91: ...follow the instructions in the documentation provided with the adapter to install any device drivers and support software Installing adapters Before you begin Read Safety information on page vii and H...

Страница 92: ...section To complete the installation go to Completing the installation on page 82 Working with internal drives This section provides information and instructions for installing internal drives When yo...

Страница 93: ...for your computer are Hard disk drives Tape drives CD ROM DVD ROM and CD RW drives Your computer has four drive bays to accommodate various types of drives In this book bays are referred to as bay 1...

Страница 94: ...ur wire power cables connect most drives to the power supply At the end of these cables are plastic connectors that attach to different drives these connectors vary in size Also certain power cables a...

Страница 95: ...witch or jumper settings on each IDE device If two IDE devices are on a single cable and only one is a hard disk drive the hard disk drive must be set as the master device If you have only one IDE dev...

Страница 96: ...3 5 inch drive into drive bay 2 a 5 25 inch bay you must use a commercially available 3 5 inch to 5 25 inch conversion kit such as IBM PN 70G8165 For information on purchasing the kit contact your IBM...

Страница 97: ...6 If the drive you installed has nonremovable media such as a hard disk drive replace the bay panel Chapter 7 Installing internal options 75...

Страница 98: ...e vii and Handling static sensitive devices on page 57 Turn off the computer and all other connected devices Disconnect all power cords and external cables attached to the computer and then remove the...

Страница 99: ...e rear of the drive 5 Remove the two mounting screws that secure the drive in place Mounting screws 6 Slide the drive forward through the front of the computer and remove the drive 7 To reinstall the...

Страница 100: ...supply on page 61 2 Disconnect the signal and power cables from the rear of the drive 3 Remove the two mounting screws that secure the drive in place Mounting screws 4 Remove the processor by spreadi...

Страница 101: ...power supply aside to gain access to the drive mounting clips See Moving the power supply on page 61 2 Locate the blue retaining clips on each side of the drive The clip located closest to the system...

Страница 102: ...into an open area and disconnect the signal and power cables from the rear of the drive 6 To reinstall the drive reverse this procedure Note If you are replacing the hard disk drive with a new drive m...

Страница 103: ...s Disconnect all power cords and external cables attached to the computer and then remove the computer cover see Removing the cover on page 59 To install a U bolt 1 Use a tool such as a screwdriver to...

Страница 104: ...configuration on page 83 Replacing the cover and connecting the cables To replace the cover and connect cables to your computer 1 Ensure that all components have been reassembled correctly and that n...

Страница 105: ...error s were detected when the system was started 162 Configuration Change Has Occurred Select one of the following Continue Exit Setup If a screen similar to the one shown appears select Continue and...

Страница 106: ...If the device is listed under Other devices a required device driver is either missing or installed incorrectly or the operating system was not restarted after the device driver was installed Restart...

Страница 107: ...ing on the type of adapter installed An example of this type of adapter is a modem that supports the ring detection function To enable the PCI Wakeup function 1 Start the Configuration Setup Utility p...

Страница 108: ...86 Aptiva Reference Guide...

Страница 109: ...stallation instructions Important Before you install or remove any option read Safety information on page vii These precautions and guidelines will help you work safely 1 1 2 2 USB 1 USB 2 Serial 2 MI...

Страница 110: ...onnector Use this connector to attach a mouse trackball or other pointing device that uses a standard mouse connector USB connectors Use either of these connectors to attach a device that requires a U...

Страница 111: ...hen you want to record voice or other sounds on the hard disk or if you use speech recognition software Monitor connector Use this connector for most SVGA monitors Connector Description Digital video...

Страница 112: ...external devices such as powered stereo speakers speakers with built in amplifiers headphones multimedia keyboards or the Audio line in connector on a stereo system or other external recording device...

Страница 113: ...wiring in your home for peer to peer networking To use the Home PNA Network card you must install the Intel AnyPoint software from the Software Selections CD Each computer on the home PNA network mus...

Страница 114: ...92 Aptiva Reference Guide...

Страница 115: ...tem check the operating system documentation supplied with your computer and the operating system help system provided on your computer If you have installed software applications yourself see the doc...

Страница 116: ...diagnostic programs or if the diagnostic programs do not detect an error go to Device troubleshooting charts on page 104 004 You have an unreadable display an error message or the computer is sounding...

Страница 117: ...omputer was functioning correctly after installing an option and is now malfunctioning have the computer serviced If the failure occurred immediately after making a change to the Configuration Setup U...

Страница 118: ...tomatically If you select Save Settings and then exit the Configuration Setup Utility program your computer will save all settings as they appeared in the Configuration Setup Utility program and your...

Страница 119: ...the Configuration Setup Utility program When Power On Status is enabled a set of checkpoint indicators appears at the top right corner of the screen while POST is running The checkpoint indicators ch...

Страница 120: ...time clock failure Go to Chapter 4 Using the Configuration Setup Utility program on page 27 start the Configuration Setup Utility program and reset the date and time If the problem persists have the c...

Страница 121: ...he World Wide Web on page 41 or through the Update Connector program Instructions for installing an update are in a README file included with the update file 183 Administrator password required Type t...

Страница 122: ...diskette drive is enabled and the configuration for the drive is correct If you change any settings make sure you save the settings before you exit the Configuration Setup Utility program 2 Make sure...

Страница 123: ...lled and securely connected to the drives and system board 3 If the problem persists have the computer serviced 178x Hard disk or other IDE device failed 1 Go to Chapter 4 Using the Configuration Setu...

Страница 124: ...ty program on page 27 and follow the instructions to verify that the startup sequence is configured correctly 2 If the problem persists have the computer serviced 2400 Display adapter failed using alt...

Страница 125: ...p code to determine the failing part Table 1 Page 7 of 7 POST error codes Code Description Action 5962 IDE CD ROM configuration error 1 Go to Chapter 4 Using the Configuration Setup Utility program on...

Страница 126: ...ation about diagnostic programs provided with your computer 3 Reinstall the new software or new device Beep code Probable cause 1 1 4 BIOS ROM checksum failure 1 2 1 Programmable interval timer test f...

Страница 127: ...or gamepad problems on page 114 Keyboard mouse or pointing device Keyboard mouse or pointing device problems on page 115 Memory Memory problems on page 116 Modem Modem problems on page 116 Monitor Mon...

Страница 128: ...refer to the Setup Guide sheet or the instructions that came with your speakers For audio connector locations see Chapter 8 Installing external options on page 87 Important If you have a factory inst...

Страница 129: ...e sure you have the Windows AutoPlay feature enabled To enable the AutoPlay feature do the following 1 From the Windows desktop double click My Computer 2 In the My Computer window double click Contro...

Страница 130: ...If you cannot read from a known good disc you might have a problem with your drive Check that the power supply cable and signal cable are securely connected to the drive see Chapter 7 Installing inter...

Страница 131: ...k all cable connections to and from the speakers 4 Use the DVD menu for the video to select a different audio track If you need technical assistance see Chapter 5 IBM HelpWare support and services on...

Страница 132: ...e startup sequence Use the Configuration Setup Utility program to verify this 3 The diskette you are using is good and not damaged Try inserting another diskette if you have one 4 The diskette is inse...

Страница 133: ...n off the monitor Moving a color monitor while it is turned on might cause screen discoloration b Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 in apart Als...

Страница 134: ...s on page 87 2 The necessary device drivers for the application programs are installed If you cannot correct the problem have the computer serviced The monitor works when you turn on the system but go...

Страница 135: ...uch as a broken cover lock or indicator lights not working Have the computer serviced Intermittent problems Action A problem occurs only occasionally and is difficult to repeat Verify that 1 All cable...

Страница 136: ...or gamepad You can recalibrate a joystick or gamepad in the Joystick section of the Windows Control Panel 3 Refer to the documentation that came with the joystick or gamepad for additional troublesho...

Страница 137: ...id Access Buttons To access the program and start the help system a From the Windows desktop click Start b Select Settings and then click Control Panel c Double click Keyboard Rapid Access The Rapid A...

Страница 138: ...ystem might have detected a bad DIMM and automatically reallocated memory to enable your computer to continue to operate If you cannot correct the problem have the computer serviced Modem problems Act...

Страница 139: ...the correct number and that you are using the correct communications settings For additional help refer to the documentation for your communications software 4 Make sure no one else is using the tele...

Страница 140: ...you select a modem type of Other you must include the proper modem initialization string For most programs the initialization string AT F will work Baud rate 115200 Kbps or the maximum setting offered...

Страница 141: ...ond modem is properly configured A second modem must use a COM port and system IRQ different from the first modem For help on how to configure refer to the documentation that came with your communicat...

Страница 142: ...you have provided enough hardware resources for the adapter to function correctly See the documentation supplied with the adapter as well as the documentation for any other installed adapters to deter...

Страница 143: ...ot correct the problem have the computer serviced Parallel port problems Action Parallel port cannot be accessed 1 Use Windows Device Manager to verify that each port is assigned a unique address 2 Ma...

Страница 144: ...Note Non IBM printer signal cables might cause unpredictable problems 3 You have assigned the printer port correctly in your operating system or application program 4 You have assigned the printer por...

Страница 145: ...has the minimum memory requirements needed to use the software See the information supplied with the software to verify memory requirements Note If you have just installed an adapter or memory you mig...

Страница 146: ...tics If you are unable to isolate and repair the problem yourself you will need the logs when you speak to an IBM technical support representative The log file created by PC Doctor for Windows is auto...

Страница 147: ...5 From the System Utilities menu select Run Diagnostics and press Enter 6 From the menu bar select Diagnostics and press Enter 7 Select Run Normal Test and press Enter Reinstalling device drivers Whe...

Страница 148: ...nd create your own files When you install programs the installation process might change certain configuration files that the operating system uses Be sure to make regular backup copies of these confi...

Страница 149: ...r to your computer is interrupted while POST BIOS is being updated flash update your computer might not restart correctly If this happens perform the following procedure to recover 1 Turn off the comp...

Страница 150: ...e and then press Enter 19 Reset the date and time 20 Save the settings exit from the Configuration Setup Utility program and then turn off the computer 21 Restart the computer After you finish this pr...

Страница 151: ...following environmental consideration Batteries and accumulators that contain heavy metals must not be disposed of with normal domestic waste They will be taken back free of charge by the manufacturer...

Страница 152: ...ement an error message might be displayed This is normal after replacing the battery 9 Turn on the computer and all attached devices 10 Use the Configuration Setup Utility program to set the date and...

Страница 153: ...are located on a label on the rear of the computer and also on a label on the front of the computer located at the bottom right corner The registration number is required for service or support You ca...

Страница 154: ...132 Aptiva Reference Guide...

Страница 155: ...ation Microprocessor Intel Pentium Speed varies by model see the System Summary screen Memory Two dual inline memory module DIMM sockets Requires 133 MHz synchronous dynamic random access memory SDRAM...

Страница 156: ...ible Disables the integrated system board audio and MIDI Joystick connectors when installed in PCI adapter slot 1 Communications varies by model 56K V 90 data fax modem or Home Phoneline Network Allia...

Страница 157: ...itch 90 137 180 265 V ac Built in overload and surge protection Advanced Power Management APM support Advanced Configuration and Power Interface ACPI support IBM preinstalled software Microsoft Window...

Страница 158: ...136 Aptiva Reference Guide...

Страница 159: ...and not for resale from IBM or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not includ...

Страница 160: ...Machine or parts identification labels THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRAN...

Страница 161: ...e to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions that prevent...

Страница 162: ...HEIR POSSIBILITY SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU IBM Statement of Warranty...

Страница 163: ...intenance by you or failure caused by a product for which IBM is not responsible The warranty is voided by removal or alteration of Machine or parts identification labels THESE WARRANTIES ARE YOUR EXC...

Страница 164: ...t you agree to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions tha...

Страница 165: ...S INFORMED OF THEIR POSSIBILITY SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU Part 2 Worl...

Страница 166: ...imitations in this Section are subject to the limitations in that Act EUROPE MIDDLE EAST AFRICA EMEA The following terms apply to all EMEA countries The terms of this Statement of Warranty apply to Ma...

Страница 167: ...pair an IBM Machine you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Mac...

Страница 168: ...chine that is the subject of the claim Applicability of suppliers and resellers unchanged The following replaces the second paragraph of this Section Unless otherwise provided by mandatory law IBM and...

Страница 169: ...nded to state or imply that only that IBM product program or service may be used Subject to IBM s valid intellectual property or other legally protectable rights any functionally equivalent product pr...

Страница 170: ...mited to the following software products or certain national language versions or service releases of such software products Product Web site address AOL by America Online http www aol com info year20...

Страница 171: ...he Year 2000 readiness of all software installed on the system not just the software included with your computer Also note that some tools designed to check Year 2000 readiness might not detect update...

Страница 172: ...tected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be autho...

Страница 173: ...etween the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an IBM authorized dealer or service representative fo...

Страница 174: ...with licensed communication devices Telecommunication notices Federal Communications Commission FCC and telephone company requirements 1 The modem adapter card is located in the back of the system uni...

Страница 175: ...Connection to party lines is subject to state tariffs Contact your state public utility commission or corporation commission for information 8 When ordering network interface NI service from the local...

Страница 176: ...ves au mat riel terminal Le minist re n assure toutefois pas que le mat riel fonctionnera la satisfaction de l utilisateur Avant d installer ce mat riel l utilisateur doit s assurer qu il est permis d...

Страница 177: ...terminaux qui peuvent tre raccord s une interface La terminaison d une interface t l phonique peut consister en une combinaison de quelques dispositifs la seule condition que la somme d indices d qui...

Страница 178: ...156 Aptiva Reference Guide...

Страница 179: ...s 16 ports 16 problems solving 106 107 automatic startup sequence setting 36 AutoPlay feature 26 AutoPlay for CD 107 108 B backing up hard disk drive 55 battery accessing 64 disposing of 129 location...

Страница 180: ...72 diskette drives adding 57 bay 72 connector location 60 64 location of 71 problems solving 110 supported 133 diskette write protect switch 66 diskette option 128 display See monitor display data cha...

Страница 181: ...your computer 1 input output features 87 134 installing adapters 69 cover 82 device drivers 125 external options 87 internal drive 73 internal options 57 installing continued memory modules 67 securi...

Страница 182: ...128 problems 120 121 options available 58 installing 57 options continued installing external 87 overview product 1 P parallel port location 87 problems 121 passwords 30 administrator 33 computer star...

Страница 183: ...conflicts error messages 84 ribbon cables 72 S SDRAM 133 security locks 20 passwords 30 write protecting diskettes 11 security options 81 security u bolt installing 81 serial numbers 131 serial port l...

Страница 184: ...7 problems solving 123 updates Norton AntiVirus 26 updating computer configuration 83 updating programs 26 utility program setup 83 V VGA video graphics array 15 video adapters 15 60 64 AGP adapters 1...

Страница 185: ......

Страница 186: ...IBM Part Number 09N8732 Printed in U S A December 1999 9N8732...

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