Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard
drive becomes corrupted. System recovery reinstalls the original operating system and the software
programs installed at the factory, and then configures the settings for the programs. HP Recovery media can
also be used to customize the system or aid in the replacement of a hard drive.
●
Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
●
HP Recovery Manager examines the computer and determines the required storage capacity for the
blank USB flash drive or the number of blank DVD discs that will be required.
●
To create recovery discs, your computer must have an optical drive with DVD writer capability, and you
must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable
discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not
compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash
drive.
●
If your computer does not include an integrated optical drive with DVD writer capability, but you would
like to create DVD recovery media, you can use an external optical drive (purchased separately) to
create recovery discs, or you can obtain recovery discs for your computer from the HP website. For U.S.
support, go to
http://www.hp.com/go/contactHP
. For worldwide support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html
. If you use an external optical drive, it must
be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an
external device, such as a USB hub.
●
Be sure that the computer is connected to AC power before you begin creating the recovery media.
●
The creation process can take up to an hour or more. Do not interrupt the creation process.
●
If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP
Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue, and the remaining discs will be burned.
IMPORTANT:
For tablets, connect to the keyboard base before beginning these steps (select models only).
To create HP Recovery media:
1.
From the Start screen, type
recovery
, and then select
HP Recovery Manager
.
2.
Select
Recovery Media Creation
, and then follow the on-screen instructions.
If you ever need to recover the system, see
Recovering using HP Recovery Manager on page 86
.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
●
If you need to restore your personal files and data, you can use Windows File History to restore your
information from the backups you created. For more information and steps for using File History, see
Help and Support. From the Start screen, type
h
, and then select
Help and Support
.
●
If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.
From the Start screen, type
recovery
, select
HP Recovery Manager
, select
Drivers and Applications
Reinstall
, and then follow the on-screen instructions.
84
Chapter 8 Backing up, restoring, and recovering
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