Troubleshooting 76
Troubleshooting CloudSystem
Connection error to vCenter server
Symptom
The following error message appears during installation:
Could not connect to vCenter server at …
Initialization failed…cannot proceed.
Action
Perform one or both of the following actions:
•
Verify that the server and username values are correct.
•
Verify that the vCenter server service is running.
Installation utility cannot assign the DCM network VLAN to the
ESXmgmt portgroup
Symptom
Unable to tag the DCM network VLAN to the ESXmgmt portgroups.
Cause
The installation utility is trying to assign the DCM network VLAN to the ESXmgmt portgroup on the
standard switch on each of the ESXi hosts. If the DCM VLAN is not configured through the TORs, then
loss of connectivity may keep this task from completing properly.
Action
1.
Obtain the DCM VLAN.
This information was obtained for the CloudSystem preinstallation worksheet ("
" on
2.
Make sure that the DCM VLAN is enabled in the TOR switches.
3.
Execute the following steps on the OneView InstantOn management VM.
a.
If not already done, configure a laptop or workstation to access the management VM
Configuring a laptop or workstation to access the system
b.
Migrate the management VM to node 1 if it is not already there.
This migration should have been performed automatically by OneView InstantOn after the Next
Steps page appears.
c.
Migrate the management VM disk away from the VSA SAN storage to a local datastore (for
example, datastore1).
If this migration is not done, connectivity problems might occur and the management VM will stop
functioning properly.
d.
Connect to each host (except the management VM) directly with vSphere client and set
ESXmgmt portgroup to have VLAN x:
esxcli network vswitch standard portgroup set -p ESXmgmt --vlan-id
<DCMVLAN>
e.
On the management VM (include both commands on the same line, separated by ';')
esxcli network vswitch standard portgroup set -p ESXmgmt --vlan-id
<DCMVLAN> ; esxcli network vswitch standard portgroup set -p mgmtVMNetwork
--vlan-id <DCMVLAN>