•
RMA (Return Materials Authorization) work order
•
Case number
•
Array name or serial number
The array serial number can be found on the pullout System Info tab.
Information required:
See Support.
Support contact:
HPE recommends using the Maintenance Window functionality within the HPE InfoSight portal to inform HPE Support of
upcoming maintenance windows.
Refer to https://infosight.hpe.com/dashboards/nimble/wellness/maintenance-windows for more information.
You can disable automated support case generation during planned maintenance from the Manage Maintenance Windows
page. After a maintenance window is set, no further communication with HPE Support is required.
Note:
Before you attempt to replace the drive:
•
Do not remove the failed drive until you are ready to install the replacement.
•
Determine which drive to replace before making the replacement.
•
To identify a failed drive:
•
LEDs are solid amber or red or off
•
Event appears in the Events list
•
Receipt of an email from the array
•
Verify that the replacement drive matches the part shown on the RMA work
order.
Procedure
1. Gently pull the front bezel away from the array chassis.
The bezel includes power connection pins on both sides.
2
1
Chassis
Bezel
Maintenance Procedures 52