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Highland Ridge RV has teamed up with Coach-Net to offer 24/7 motorist assistance. We
are offering this free of charge for the first year of ownership (certain restrictions apply*).
You may continue your emergency roadside assistance benefits in the following years by
contacting Coach-Net to discuss terms and rates for this independently continued coverage.
For details on accessing your emergency roadside assistance benefits, please refer to
your Member Benefit Guide that is sent out 6-8 weeks after your completed “Warranty
Registration and Customer Delivery Form” is received by Highland Ridge RV, or contact
Coach-Net (www.coach-net.com) at 1-877-801-0333.
*To qualify for coverage, your RV must be eligible as set forth under the terms of the Towable
Limited Warranty.
Obtaining Emergency Warranty Repair
A roadside emergency can happen at any time, whether your RV is new or old. If you are
traveling, using the following guidelines can help get you back on the road faster.
1. Call 1-260-768-7771 or contact our Service Department at techsupport@
highlandridgerv.com to find an authorized Highland Ridge RV dealer in your area.
Contact them for an appointment; they will handle all warranty repair billing and
returned parts for you.
2. If you cannot locate an authorized Highland Ridge RV dealer near you, ask the
campground staff for referrals or check the local telephone yellow pages. Or contact
Highland Ridge RV Customer Service or your selling dealer for assistance in locating
a repair facility.
a. Contact the RV repair facility to discuss your situation and make an appointment.
Ask how their billing will be handled. They may choose to bill Highland Ridge RV
directly; otherwise, you are expected to pay them.
b. Have the RV repair facility inspect your RV. Either they or you must call Highland
Ridge RV Customer Service to discuss applicable warranty coverage prior to any
repair work being performed.
c. Highland Ridge RV Customer Service will issue an authorization number upon
warranty repair approval and advise if any original parts need to be returned.
d. Once Highland Ridge RV Customer Service has issued an authorization number,
the RV repair facility may begin actual repair to your RV.
e. Inspect the completed repair work thoroughly. If you are not satisfied, communicate
that immediately to the RV repair facility management. Make sure you are satisfied
with the repair before you pay or leave the premises.
f. For reimbursement, either you or the RV repair facility must send a copy of your
itemized repair bill and all requested return parts by UPS (regular ground, freight
pre-paid) within 60 days of the completed repair date.
Ridge RV Travel Club, you will find new ways to enjoy your RV and make friends all across
the country.
Additional information on the Highland Ridge RV Owner’s Club can be found at
www.
openrangeowners.com
.
Содержание RIDGE RV
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Страница 152: ...146 Travel Camping Storage Checklists Service Date Mileage Work Performed Performed By Notes ...
Страница 153: ...147 Travel Camping Storage Checklists Notes ...
Страница 154: ...148 Travel Camping Storage Checklists Notes ...