Highland RIDGE RV, Руководство пользователя

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W
arranty
& S
ervice
D
eAler
r
esponsibility
At the time of sale of the new recreation vehicle, your Highland Ridge dealer is expected to:
Deliver your recreation vehicle in the best condition possible. Your recreation vehicle
must pass the dealer’s pre-delivery inspection (PDI), including all systems tests.
Provide orientation of the recreation vehicle, its systems, components and operation.
Request that you read all warranty information and explain any provision not clearly
understood.
Ensure you receive the Warranty Packet. Your dealer can assist you in completing the
OEM warranty cards or registrations, and locate any required component model or
serial numbers.
Complete and return the “Warranty Registration and Customer Delivery Form” to
Highland Ridge within 10 days of delivery to activate the applicable warranty coverage.
The Limited Warranty is activated only after Highland Ridge receives a signed and
dated “Warranty Registration and Customer Delivery Form” from your dealer.
s
uggestions
f
or
o
btAining
s
ervice
To help ensure your dealer provides the level of service you expect, here are some suggestions
we would like to make:
Contact your dealer at once… Do not wait until you are ready to use your RV. Your dealer
may not be able to service it immediately and/or the repair may require parts be ordered. The
dealer’s service department is busiest on Mondays, Fridays and before the holidays.
Prepare for the appointment…
If you are having warranty work performed, be sure to
have the right papers with you. Take your warranty folder and have your vehicle information
available. All work to be performed may not be covered by the warranty. Discuss additional
charges with the service personnel.
Prepare a list… Provide your dealer with a written list of specific repairs needed. It is
important that you provide any vehicle repair history to the dealer’s service personnel.
Keep a maintenance log of your vehicle’s service history. This can often provide a clue to
the current issue.
Be reasonable with your requests… If you leave a list with several items and you need
your vehicle returned back by a specific time, discuss the situation with the dealer’s service
personnel and list your items in order of priority. This may include making a second
appointment for work not completed or parts that the dealer may need to order.
Don’t expect to look over the technician’s shoulder… Please don’t be offended if you are
told you cannot watch the work being done. Some insurance requirements forbid admission
of customers to the service area.
Inspect the work performed…
Finally, check out the service or repair job when you pick
up your vehicle. Notify the dealer’s service personnel immediately of any dissatisfaction.
If you cannot return the vehicle immediately for repair, make an appointment as soon as
possible.
Please be aware that all service shops require notification of any issues with their repairs
within a specified time limit. Make sure you are familiar with their repair policies.