
28
CyScan Positioning System • Installation and Maintenance Guide r1.1
GCS
GCS
Troubleshooting
For further assistance
If you experience problems when installing or using the CyScan system, please check
through this Troubleshooting section for a possible solution.
If your problem is not listed here and you cannot resolve the issue, then please contact
the system fitter or equipment provider who are trained to assist with installation and
operation problems.
If the problem cannot be resolved by the system fitter or equipment provider, then please
contact GCS directly:
By phone:
+44 (0)116 229 2600
By fax:
+44 (0)116 229 2604
By email:
For assistance with using CyScan Admin Console, please refer to Appendix 6.
No communication between CyScan Console and the Sensor
• Check the Power, DP Feed and Display/Diagnostic connections to the sensor.
• Using CyScan Admin Console, check the communication port settings on the
Communications tab.
• Using CyScan Admin Console, observe the Console Status message that appears at
the foot of the screen. In the System Status tab, click the Reset button to
reinitialise the communications link - then check the Console Status readout.
• Ensure that the LEDs on the sensor unit only show the green LED flashing fast, the
yellow and red LED should be off. If this is not the case, power cycle the system
and observe the LED behaviour.
• Check on the data feed converter that it is powered (yellow LED on) and that the
outer transmit/receive lights are flashing once every couple of seconds (i.e. the
laptop is trying to establish communications with the sensor unit). Under normal
conditions the outer LEDs should flash first followed by the inner two LEDs flashing
in response (the sensor unit answering with data).
Sensor head does not rotate
• The sensor rotor might be prevented from rotating due to mechanical
blockage.
• Investigate and remove blockage.
• Sensor rotor shaft may need lubrication. Please refer to the section ‘Greasing the
Gearbox’ within this guide.
• Lubricate using the grease duct on the motor gearbox. This duct is accessible once
the rotor heatshield is removed. Please refer to the section ‘Greasing the Gearbox’
within this guide.
• Check the LEDs on the system unit. Ensure that the red LED is not on. Otherwise
there is a hardware fault; power cycle the unit and observe LED behaviour.
• Check for ice build up between rotor and gearbox cover. Remove any ice which
may be present.