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Chapter 4

149

Troubleshooting

Common Problems

Use the following procedure as a guide for computer problems.

NOTE:

The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or

modified options can give false errors and invalid system responses.

Obtain the failing symptoms in as much detail as possible.

Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.

Use the following table with the verified symptom to determine which page to go to.

If the Issue is still not resolved, see “Online Support Information” on page 165.

Symptoms (Verified)

Go To

Power On Issue

Page 150

No Display Issue

Page 151

LCD Failure

Page 153

Internal Keyboard Failure

Page 154

TouchPad Failure

Page 155

Internal Speaker Failure

Page 156

Internal Microphone Failure

Page 157

USB Failure

Page 159

Other Function Failure

Page 159

Chapter 4

Содержание EC14T Series

Страница 1: ...Gateway EC14T EC18T Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Страница 2: ...ii Revision History Please refer to the table below for the updates made on this service guide Date Chapter Updates ...

Страница 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Страница 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Страница 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Страница 6: ...vi ...

Страница 7: ...ility 32 WinFlash Utility 33 Remove HDD BIOS Password Utilities 34 Removing BIOS Passwords 35 Miscellaneous Utilities 36 Machine Disassembly and Replacement 39 Disassembly Requirements 39 General Information 39 Pre disassembly Instructions 39 Disassembly Process 40 External Module Disassembly Process 41 External Modules Disassembly Flowchart 41 Removing the Dummy Card 42 Removing the Battery Pack ...

Страница 8: ...Replacing the Hinge 103 Replacing the Touchscreen Board 104 Replacing the LCD Brackets 105 Replacing the LCD Cable 106 Replacing the LCD Panel 108 Replacing the Microphone 110 Replacing the Camera Board 111 Replacing the LCD Bezel 112 Main Unit Reassembly Process 115 Replacing the LCD Module 115 Replacing the RTC Battery 117 Replacing the Thermal Module 117 Replacing the Speakers 118 Replacing the...

Страница 9: ...Right up down side 159 Other Failures 159 Intermittent Problems 160 Undetermined Problems 160 Post Codes 161 Jumper and Connector Locations 171 Mainboard Top View 171 Mainboard Bottom View 172 Clearing Password Check and BIOS Recovery 173 Mainboard CMOS Discharge 173 BIOS Recovery by Crisis Disk 174 FRU Field Replaceable Unit List 175 Exploded Diagrams 175 LCD 175 Main Chassis 176 FRU List 178 Mod...

Страница 10: ...x Table of Contents ...

Страница 11: ...upgradeable to 8 GB using two soDIMM modules Display and graphics 11 6 HD 1366 x 768 Convertible display Mobile Intel GS45 Express Chipset Storage subsystem 2 5 hard disk drive Multi in 1 card reader Audio subsystem Optimized 2nd Generation Dolby Sound Room audio enhancement High definition audio support S PDIF Sony Philips Digital Interface support for digital speakers MS Sound compatible Built i...

Страница 12: ... 30 W AC adapter ENERGY STAR Special keys and controls 84 85 88 key keyboard Multi gesture touchpad pointing device I O interface Multi in 1 card reader SD MMC MS MS PRO xD USB 2 0 port HDMI port with HDCP support External display VGA port Headphones speaker line out jack with S PDIF support Microphone in jack Ethernet RJ 45 port DC in jack for AC adapter Environment Temperature Operating 5 C to 3...

Страница 13: ...Chapter 1 3 System Block Diagram ...

Страница 14: ...quid Crystal Display LCD displays computer output Configuration may vary by models 3 P Programmable key Launch predefined programs or user defined programs at the push of a button 4 Backup key Press to start automatic backup procedure 5 HDD Indicates when the hard drive is active Num Lock Lights up when the Num Lock is activated Caps Lock Lights up when Caps Lock is activated 6 Power Indicated the...

Страница 15: ...tion like the left and right mouse buttons 8 Touchpad Touch sensitive pointing device which functions like a computer mouse 9 Palmrest Comfortable support area for your hands when you use the computer 10 Keyboard For entering data into your computer 11 Stylus A pen tool for entering data into your computer 12 Microphone Internal microphone for sound recording 13 Magnetic lock A lock that snaps int...

Страница 16: ...n Item Description 1 Multi in 1 card reader Accepts Secure Digital SD MultiMediaCard MMC Memory Stick MS Memory Stick PRO MS PRO xD Picture Card xD Note Push to remove install the card Only one card can operate at any given time 2 Headphones speaker line out jack with S PDIF support Connects to audio line out devices e g speakers headphones Microphone in jack Accepts inputs from external microphon...

Страница 17: ... Ethernet RJ 45 port Connects to an Ethernet 10 100 1000 based network No Icon Item Description 1 Battery bay Houses the computer s battery pack 2 Hard disk bay Houses the computer s hard disk secured with screws 3 Memory compartment Houses the computer s main memory 4 Ventilation slots and cooling fan Enable the computer to stay cool even after prolonged use Note Do not cover or obstruct the open...

Страница 18: ...he light shows green when in AC mode No Icon Item Description 1 Battery bay Houses the computer s battery pack Icon Function Description Bluetooth Indicates the status of Bluetooth communication Wireless LAN Indicates the status of Wireless LAN 3G communication HDD Indicates when the hard disk drive is active Num Lock Lights up when Num Lock is activated Caps Lock Lights up when Caps Lock is activ...

Страница 19: ...d keep it and your fingers dry and clean The TouchPad is sensitive to finger movement hence the lighter the touch the better the response Tapping too hard will not increase the TouchPad s responsiveness Function Left Button 2 Right Button 3 Main TouchPad 1 Execute Quickly click twice Tap twice at the same speed as double clicking a mouse button Select Click once Tap once Drag Click and hold then u...

Страница 20: ...n uppercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow ke...

Страница 21: ...Search for a file or folder L Lock your computer if you are connected to a network domain or switch users if you re not connected to a network domain M Minimizes all windows R Open the Run dialog box U Open Ease of Access Center BREAK Display the System Properties dialog box TAB Cycle through programs on the taskbar CTRL F Search for computers if you are on a network Note Depending on your edition...

Страница 22: ... Bluetooth communication switch Enables disables the Bluetooth function Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both Fn F6 Screen blank Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad toggle Turns the internal touchpad on and off Fn F8 Speaker to...

Страница 23: ... Hold Alt Gr and then press the 5 key at the upper center of the keyboard NOTE Some fonts and software do not support the Euro symbol See www microsoft com typography faq faq12 htm for more information The US dollar sign 1 Open a text editor or word processor 2 Hold Shift and then press the 4 key at the upper center of the keyboard NOTE This function varies according to the language settings ...

Страница 24: ... 800MHz source synchronous front side bus FSB Advanced power management features including Enhanced Intel SpeedStep Technology and dynamic FSB frequency switching Digital thermal sensor DTS Execute disable bit support for enhanced security Intel Dynamic Acceleration Technology and Enhanced Multi Threaded Thermal Management EmTTM Support enhanced Intel Virtualization Technology Core Logic Mobile In...

Страница 25: ...ort USB 1 1 USB 2 0 Host controllers Supports Intel High Definition Audio Intel HD Audio Interface Supports Intel Matrix Storage Technology Supports Intel Active Management Technology Low Pin Count LPC interface 6 PCIe ports Item Specification Memory size 0MB No on board Memory DIMM socket number 2 sockets Supports memory size per socket 2GB Supports maximum memory size 4GB for 64bit OS with two 2...

Страница 26: ...iba MK3255GSX Toshiba MK5055GSX Capacity GB 160 250 320 500 Bytes per sector 512 512 512 512 Data heads 2 2 4 4 Drive Format Disks 1 1 2 2 Spindle speed RPM 5400 Performance Specifications Buffer size 8MB Interface SATA Internal transfer rate Mbits sec max 363 952 typical I O data transfer rate Mbytes sec max 300 DC Power Requirements Voltage 5V 5 Item Specifications Vendor Model Name Western Digi...

Страница 27: ...tions Vendor model name AUO B116XW02 Chi Mei N116B6 L02 LG LP116WH1 Samsung LTN116AT01 A01 Screen Diagonal mm 293 83 Active Area mm 256 125 H x 144 00 V Display resolution pixels 1366x3 RGB x 768 Pixel Pitch mm 0 1875 x 0 1875 0 2265 H x 0 2265 V Typical White Luminance cd m2 also called Brightness 200 typ 5 points average Contrast Ratio 500 1 typ Response Time Optical Rise Time Fall Time msec 8 t...

Страница 28: ...Bm output power for BT class 2 operation Coverage 10m Varies depending on operating environment Receiver Sensitivity 75dBm BER 0 1 Maximum Receiver Signal 10dBm Operating Voltage 3 3V 0 3V Working Temperature Operating temp 0 C to 70 C 32 F to 158 F Non operating temp 10 C to 75 C 14 F to 167 F Interface USB2 0 with JST SM08B SURS TF connector Weight 1 75g Item Specification Codec Controller Realt...

Страница 29: ...ho canceller NEXT canceller equalizer decoder and timing recovery functions to deliver robust signal performance in noisy environments The AR8131L GbE controller supports checksum off load features for IP TCP and UDP lowering CPU utilization and optimizing network performance Item Specification Keyboard Controller Winbond WPCE775LA0DG Total number of keypads US 86 UK 86 UI 86 GERMAN 86 Windows log...

Страница 30: ...face USB 2 0 Power 3 3V Item Specifications Vendor and model Chicony CNF9011 9048 Lite on 09P2SF001 Suyin CN0316 S30C OV06 1 Interface USB 2 0 Optical aperture N A Focusing range 17 4 cm infinity 19 CM infinity 40 CM infinity Dimensions L x W x H mm 68 X 8 X 3 64 mm 68 X 8 X 3 84 mm 65 X 7 9 X 3 8 mm Sensor type CMOS Pixel resolution 640X480 Item Specification Specification Specification Specifica...

Страница 31: ...riety of wake up events up to 42 wake up inputs 16 bit RISC core with up to 4 Mbytes of external address space running at up to 25 MHz 128 pin LQChipFP Item Specifications 6 Cell Vendor model name SIMPLO UM09F70 3S2P SANYO UM09F36 3S2P Battery Type Li ion Pack capacity SANYO 6 cell 5600mAh SAMSUNG 6 cell 5600mAh LGC 6 cell 5600mAh Number of battery cell 6 Package configuration 3 cells in series 2 ...

Страница 32: ...22 Chapter 1 ...

Страница 33: ...e boot device without entering BIOS SETUP Utility Navigating the BIOS Utility There are six menu options Information Main Advanced Security Power Boot and Exit Follow these instructions To choose a menu use the left and right arrow keys To choose an item use the up and down arrow keys To change the value of a parameter press F5 or F6 A plus sign indicates the item has sub items Press Enter to expa...

Страница 34: ...r of this unit Asset Tag Number This field displays the asset tag number of the system Product Name This field shows product name of the system Manufacturer Name This field displays the manufacturer of this system UUID Number Universally Unique Identifier UUID is an identifier standard used in software construction standardized by the Open Software Foundation OSF as part of the Distributed Computi...

Страница 35: ...oot the system Option Enabled or Disabled Network Boot Enables disables the system boot from LAN remote server Option Enabled or Disabled F12 Boot Menu Enables disables Boot Menu during POST Option Enabled or Enabled D2D Recovery Enables disables D2D Recovery function The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to fa...

Страница 36: ...or change the value of parameters Set User Password Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter Setup menu only and does not have right to change the value of parameters Set Hdd Password Enter HDD password Power on password Defines whether a password is required or not while the events defi...

Страница 37: ...ter to Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press F10 to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the and keys to highlight the Set Supervisor Password parameter and press the Enter key The Set Password box appears 2 Type the current password in the Enter Current Password field and press Enter...

Страница 38: ... When you are done press F10 to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses Enter If the current password entered does not match the actual current password the screen will show you the Setup Warning If the new password and confirm new password strings do not match the screen...

Страница 39: ...er in which the devices boot InsydelH20 Setup Utility Rev 3 5 F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu Enter F9 F10 Setup Default Save and Exit Boot priority order 1 IDE0 TOSHIBA MK2555GSX 2 IDE1 3 Network Boot Atheros Boot Agent 4 USB HDD 5 USB CDROM 6 USB FDD F5 F6 Main Boot Exit Security Information Item Specific Help Use or to select a device then press F6 to move...

Страница 40: ...p data to CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS InsydelH20 Setup Utility Rev 3 5 F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu Enter F9 F10 Setup Default Save and Exit Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Change...

Страница 41: ...f system programs New features or options Restore a BIOS when it becomes corrupted To run the BIOS flash utility 1 Copy the BIOS flash tool and the BIOS into a USB flash disk 2 Set the computer to boot from the USB flash disk See Boot on page 29 3 On boot up enter at the DOS prompt C flashit exe v3106 fd dc beep 2000 ...

Страница 42: ...OTE If the AC power is not connected the following message displays Plug in the AC power to continue 5 Flash is complete when the message Flash programming complete displays InsydelH20 Setup Utility Rev 3 5 F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu Enter F9 F10 Setup Default Save and Exit Boot priority order 1 IDE0 TOSHIBA MK2555GSX 2 IDE1 3 Network Boot Atheros Boot A...

Страница 43: ... the WinFlash Utility 1 Put the BIOS ZE8_v3106 fd file under WinFlash file root 1 Double click the WinFlash executable 2 Click OK to begin the update A progress screen displays 3 When the process is complete close all programs and applications and reboot the system ...

Страница 44: ...Make a note of the key 76943488 in the example 4 Boot up the system to a removable bootable drive containing DOS and the UnlockHD EXE program and open a DOS prompt For instructions on changing boot priority see Boot on page 29 5 Enter the UnlockHD EXE command and input the key to create an unlock code Make a note of the result for example 46548274 6 Reboot to the hard disk and wait for the error c...

Страница 45: ...es System Disabled displays on the screen See the image below To reset the BIOS password run clnpwd exe as follows 1 From a DOS prompt Execute clnpwd exe 2 Press 1 or 2 to clean the desired password shown on the screen The onscreen message determines whether the function is successful or not ...

Страница 46: ...2 to change the boot sequence to HDD CD ROM LAN Floppy Using DMITools The DMI Desktop Management Interface Tool copies BIOS information to eeprom to be used in the DMI pool for hardware management When the BIOS displays Verifying DMI pool data it is checking the table correlates with the hardware before sending to the operating system Windows etc To update the DMI Pool perform the following steps ...

Страница 47: ...t dmitools wp Acer Example 3 Write Serial Number to EEPROM Input dmitools ws 01234567890123456789 Example 4 Write UUID to EEPROM Input dmitools wu Example 5 Write Asset Tag to EEPROM Input dmitools wa Acer Asstag Using the LAN MAC Utility Perform the following steps to write MAC information to eeprom 1 Use a text editor for example Notepad to edit the MAC CFG file as shown WriteData 001122334455 M...

Страница 48: ...38 Chapter 2 ...

Страница 49: ...to avoid mismatch when putting back the components Related Information The product previews seen in the disassembly procedures may not represent the final product color or configuration IMPORTANT Cable paths and positioning may not represent the actual model During the removal and replacement of components ensure all available cable channels and clips are used and that the cables are replaced in t...

Страница 50: ... illustrate the entire disassembly sequence Observe the order of the sequence to avoid damage to any of the hardware components For example if you want to remove the Mainboard you must first remove the Keyboard and LCD Module then disassemble the inside assembly frame in that order Main Screw List Screw Quantity Part Number M2 2 5 11 86 TPK07 001 M2 3 9 86 ARE07 002 M2 3 Nickel 4 86 W0907 001 M2 4...

Страница 51: ...iguration External Modules Disassembly Flowchart Screw List Step Screw Quantity Part No WLAN M2 3 1 86 ARE07 002 3G Module M2 3 1 86 ARE07 002 Disconnect power and signal cables from system Remove Battery Turn off system and peripherals power Remove DIMM Remove HDD Remove Lower Cover Remove WLAN Board Remove Dummy Card Remove 3G Board Remove SIM Card Optional ...

Страница 52: ...r 3 Removing the Dummy Card 1 Press the card in to allow it to spring out 2 Pull the dummy card out Removing the Battery Pack 1 Turn the computer over 2 Slide the battery lock unlock latch to the unlock position ...

Страница 53: ...Chapter 3 43 3 Slide and hold the battery release latch to the release position 1 grasp the battery edge closest to the release latch and pull the battery up and away 2 1 2 ...

Страница 54: ...44 Chapter 3 Removing the SIM Card 1 See Removing the Battery Pack on page 42 2 Press the SIM card in to allow it to spring out 3 Remove the SIM card ...

Страница 55: ...Chapter 3 45 Removing the Module Cover 1 See Removing the Battery Pack on page 42 2 Loosen the five 5 captive screws 3 Pry up the cover in the location indicated 4 Lift the cover up and away ...

Страница 56: ...46 Chapter 3 Removing the Hard Disk Drive Module 1 See Removing the Module Cover on page 45 2 Pry up the HDD FPC lock 3 Lift out the HDD FPC 4 Peel the adhesive black tape off the HDD ...

Страница 57: ...Chapter 3 47 5 Grasp the black tape pulling up the HDD 6 Lift the HDD out of the bay 7 Remove the HDD cable from the HDD ...

Страница 58: ...oving the Battery Pack on page 42 2 See Removing the Module Cover on page 45 3 Push out the release latches on both sides of the DIMM socket to release the DIMM module 4 Lift the DIMM module out 5 Repeat steps 3 and 4 for any remaining DIMM modules ...

Страница 59: ... 3 49 Removing the WLAN Board 1 See Removing the Battery Pack on page 42 2 See Removing the Module Cover on page 45 3 Detach the two 2 cables 4 Remove the one 1 screw Step Screw Quantity Screw Type WLAN M2 3 1 ...

Страница 60: ...50 Chapter 3 5 Remove the WLAN board Removing the 3G Module 1 See Removing the Battery Pack on page 42 2 See Removing the Module Cover on page 45 3 Detach the two cables ...

Страница 61: ...Chapter 3 51 4 Remove the one 1 screw 5 Remove the 3G module Step Screw Quantity Screw Type 3G Module M2 3 1 ...

Страница 62: ...product previews seen in the disassembly procedures may not represent the final product color or configuration Main Unit Disassembly Flowchart Screw List Step Screw Quantity Part No Lower Cover M2 5 18 86 TG607 004 M2 3 Ni 4 86 W0907 001 Remove Mainboard Remove Keyboard Remove Upper Cover Remove Thermal Module Remove LCD Module Remove Speaker Module Remove I O Board Remove RTC Battery Remove Bluet...

Страница 63: ... M2 5 2 86 TG607 004 Button Board M2 3 2 86 ARE07 002 I O Board M2 5 1 86 TG607 004 LED Board M2 5 2 86 TG607 004 CRT Board M2 5 1 86 TG607 004 Mainboard M2 5 2 86 TG607 004 Speaker M2 3 2 86 ARE07 002 LCD Module M2 5 2 86 TG607 004 M2 3 3 86 ARE07 002 Step Screw Quantity Part No ...

Страница 64: ...d or damaged during the removal process Take care not to use excessive force when removing the keyboard and replace if any damage occurs 1 See Removing the Dummy Card on page 42 2 Push in the four 4 latches on the top edge of the keyboard 3 Lift the keyboard up and flip over ...

Страница 65: ...Chapter 3 55 4 Unlock the FPC 5 Remove the FPC and keyboard ...

Страница 66: ...56 Chapter 3 Removing the Hinge Covers 1 Remove the two 2 screws in the lower case 2 Remove the hinge bezel 3 Loosen the hinge cap Step Screw Quantity Screw Type Hinge Cover M2 5 2 ...

Страница 67: ...Chapter 3 57 4 Partially open the LCD module 5 Remove the hinge cap ...

Страница 68: ...oard on page 54 2 See Removing the Hinge Covers on page 56 3 Remove the twenty two 22 screws in the lower cover 4 Turn the computer over and unlock the button board cable Step Screw Quantity Screw Type Lower Cover M2 5 Red Call Out 18 M2 3 Nickel Green Call Out 4 ...

Страница 69: ...Chapter 3 59 5 Disconnect the button board cable 6 Remove the ten 10 screws in the upper cover Step Screw Quantity Screw Type Upper Cover M2 5 Red Call Out 6 M2 2 5 Green Call Out 3 ...

Страница 70: ...60 Chapter 3 7 Pry the upper and lower covers apart at the location shown 8 Hold the underside and pry the front side open 9 Hold the underside and pry the right side open ...

Страница 71: ...cover is still connected to the Bluetooth module Do not attempt to pull away 10 Loosen the upper cover Do not remove 11 Reach under the upper cover to disconnect the Bluetooth cable from the mainboard 12 Remove the upper cover ...

Страница 72: ...62 Chapter 3 Removing the Bluetooth Module 1 Remove the one 1 screw 2 Pry the Bluetooth module from the adhesive 3 Remove the Bluetooth cable Step Screw Quantity Screw Type Bluetooth Module M2 3 1 ...

Страница 73: ...hpad Board cannot be removed individually To replace the Touchpad Board replace the entire Upper Cover 1 See Removing the Upper Cover on page 58 2 Unlock the button board cable 3 Disconnect the button board cable 4 Pull the button board cable off the adhesive ...

Страница 74: ...64 Chapter 3 5 Remove the button board cable 6 Unlock the touchpad cable from the button board 7 Disconnect the touchpad cable ...

Страница 75: ...Chapter 3 65 8 Pull the touchpad cable off the adhesive 9 Unlock the touchpad cable from the touchpad 10 Remove the touchpad cable ...

Страница 76: ...66 Chapter 3 11 Remove the two 2 screws 12 Remove the button board Step Screw Quantity Screw Type Button Board M2 3 2 ...

Страница 77: ...pter 3 67 Removing the I O Board 1 See Removing the Upper Cover on page 58 2 Unlock the I O cable I O board connector 3 Disconnect the IO cable from the I O board 4 Unlock the I O cable mainboard connector ...

Страница 78: ...68 Chapter 3 5 Remove the IO cable 6 Turn the LCD module to expose the I O board screw underneath 7 Remove the one 1 screw Step Screw Quantity Screw Type I O Board M2 5 1 ...

Страница 79: ...he inside edge of the I O board and pull the I O board away Removing the LED Board 1 See Removing the Upper Cover on page 58 2 Unlock the LED cable LED board connector 3 Disconnect the LED cable from the LED board connector ...

Страница 80: ...70 Chapter 3 4 Unlock the LED cable mainboard connector 5 Remove the LED cable 6 Remove the two 2 screws Step Screw Quantity Screw Type LED Board M2 5 2 ...

Страница 81: ...Chapter 3 71 7 Remove the LED board Removing the CRT Board 1 See Removing the Upper Cover on page 58 2 Turn the LCD module to expose the CRT board ...

Страница 82: ...ve the one 1 screw 4 Lift the CRT board up one 1 centimeter 0 5 inch CAUTION Do not lift too high and strain the cable and connector still attached 5 Turn the CRT board over Step Screw Quantity Screw Type CRT Board M2 5 1 ...

Страница 83: ...Chapter 3 73 6 Remove the CRT cable ...

Страница 84: ...per Cover on page 58 2 See Removing the I O Board on page 67 3 See Removing the LED Board on page 69 4 See Removing the CRT Board on page 71 5 Remove the LCD connector cable clear protective cover 6 Disconnect the LCD cable 7 Disconnect the touchscreen cable ...

Страница 85: ...urn the computer over and remove the antenna cables from the retention guides 9 Turn the computer over and remove the antenna cables from the retention guides well clear of the mainboard 10 Disconnect the speaker cable ...

Страница 86: ...76 Chapter 3 11 Remove the two 2 screws 12 Lift up the mainboard from the inside edge and pull away 13 Remove the CRT cable Step Screw Quantity Screw Type Mainboard M2 5 2 ...

Страница 87: ...ing the Mainboard on page 74 2 Disconnect the thermal module cable 3 Loosen the five 5 captive screws The three 3 captive screws for the CPU connection marked 1 2 3 must be loosened in reverse order first 3 then 2 then 1 4 Remove the thermal module 1 2 3 ...

Страница 88: ...ery 1 See Removing the Mainboard on page 74 2 Carefully lift the battery out of the mainboard Removing the Speaker Modules 1 See Removing the Mainboard on page 74 2 Remove the three 3 screws Step Screw Quantity Screw Type Speaker M2 3 3 ...

Страница 89: ...Chapter 3 79 3 Grasp the speaker housings pull the cables free of the adhesive removing the speaker module ...

Страница 90: ... LCD Module 1 See Removing the Mainboard on page 74 2 Remove the three 3 screws in lower case 3 Open the LCD module and turn the LCD module ninety 90 degrees to expose the hinge Step Screw Quantity Screw Type LCD Module M2 3 3 ...

Страница 91: ...Chapter 3 81 4 Remove the two 2 screws in the LCD module hinges 5 Lift the LCD module away from the chassis Step Screw Quantity Screw Type LCD Module M2 5 2 ...

Страница 92: ...e product previews seen in the disassembly procedures may not represent the final product color or configuration LCD Module Disassembly Flowchart IMPORTANT See Removing the LCD Module on page 80 This details how the LCD module is removed from the Main Unit Remove LCD Brackets Remove Camera Module Remove LCD FPC Cable Remove LCD Module from Main Unit before proceeding Remove LCD Panel Remove Touchs...

Страница 93: ...ter 3 83 Screw List Step Screw Quantity Part No LCD Bezel M2 5 2 86 TG607 004 LCD Panel M2 4 4 86 W0107 003 LCD Brackets M2 2 5 4 86 TPK07 001 Touchscreen Board M2 4 3 86 W0107 003 Hinge M2 5 3 86 TG607 004 ...

Страница 94: ...84 Chapter 3 Removing the LCD Bezel 1 See Removing the LCD Module on page 80 2 Remove the stylus 3 Remove the screw covers ...

Страница 95: ...Chapter 3 85 4 Remove the two 2 screws 5 Pry up the bezel from the top edge 6 Pry up the bezel sides Step Screw Quantity Screw Type LCD Bezel M2 5 2 ...

Страница 96: ...86 Chapter 3 7 Pry up the bezel bottom edge 8 Remove the bezel ...

Страница 97: ...Chapter 3 87 Removing the Camera Board 1 See Removing the LCD Bezel on page 84 2 Pry up the camera board from the adhesive 3 Disconnect the camera cable ...

Страница 98: ...88 Chapter 3 Removing the Microphone 1 See Removing the LCD Bezel on page 84 2 Disconnect the microphone cable 3 Pry up the microphone from the adhesive ...

Страница 99: ...oard on page 87 2 See Removing the Microphone on page 88 WARNING The edges of the touchscreen surface are sharp and care should be taken when handling the panel 3 Unlock the touchscreen FPC 4 Remove the four 4 screws Step Screw Quantity Screw Type LCD Panel M2 4 4 ...

Страница 100: ...90 Chapter 3 5 Lift the panel up a short distance from the top edge 6 Disconnect the touchscreen cable 7 Lift up the panel 1 and disconnect the touchscreen FPC 2 1 2 ...

Страница 101: ...ntion guide hook removing the panel Removing the LCD Cable 1 See Removing the Microphone on page 88 2 Turn the LCD panel face down on a dry clean soft surface 3 Pull the camera cable from the adhesive 4 Lift up the LCD connector clear protective cover ...

Страница 102: ...92 Chapter 3 5 Disconnect the LCD connector 6 Pull up the LCD cable from the adhesive 7 Pull the touchscreen cable from the adhesive ...

Страница 103: ... 93 Removing the LCD Brackets 1 See Removing the Microphone on page 88 2 Remove the four 4 screws from the left and right brackets 3 Remove the brackets Step Screw Quantity Screw Type LCD Panel Brackets M2 2 5 4 ...

Страница 104: ...94 Chapter 3 Removing the Touchscreen Board 1 See Removing the LCD Panel on page 89 2 Remove the three 3 screws 3 Remove the touchscreen board Step Screw Quantity Screw Type Touchscreen Board M2 4 3 ...

Страница 105: ...Chapter 3 95 Removing the Hinge 1 See Removing the LCD Panel on page 89 2 Remove the three 3 screws 3 Pull the cables clear of the hinge Step Screw Quantity Screw Type Hinge M2 4 3 ...

Страница 106: ...96 Chapter 3 4 Remove the hinge ...

Страница 107: ...e Removing the Microphone on page 88 2 See Removing the Touchscreen Board on page 94 3 See Removing the Hinge on page 95 4 Lift up the foil tabs over the cables 5 Peel the antenna foil off the cover 6 Peel the right antenna off the adhesive ...

Страница 108: ...98 Chapter 3 7 Remove the antenna cable from the retention guide hooks 8 Peel the left antenna foil off the cover ...

Страница 109: ...Chapter 3 99 9 Peel the antenna off the adhesive 10 Remove the antenna cable from the retention guide hooks ...

Страница 110: ...100 Chapter 3 11 Remove both antenna cables from the cover ...

Страница 111: ...Chapter 3 101 LCD Reassembly Procedure Replacing the Antennas 1 Lay the two cables under the retention guide exit hook 2 Lay the left side cable under the retention guide hooks ...

Страница 112: ...102 Chapter 3 3 Adhere the left antenna pad black cable to the cover 4 Lay the right side cable under the retention guide hooks ...

Страница 113: ...Chapter 3 103 5 Adhere the right side antenna pad yellow cable to the cover 6 Replace the foil tabs over the cables Replacing the Hinge 1 Place the hinge on the cover ...

Страница 114: ...104 Chapter 3 2 Replace the three 3 screws Replacing the Touchscreen Board 1 Place the touchscreen board onto the cover Step Screw Quantity Screw Type LCD Hinge M2 4 3 ...

Страница 115: ...apter 3 105 2 Replace the two 2 screws Replacing the LCD Brackets 1 Place the two brackets on the panel paying attention to the correct orientation Step Screw Quantity Screw Type Touchscreen Board M2 4 3 ...

Страница 116: ...Replace the four 4 screws red call outs NOTE The alignment of the brackets green call outs Replacing the LCD Cable 1 Adhere the touchscreen cable to the panel Step Screw Quantity Screw Type LCD Panel Brackets M2 2 5 4 ...

Страница 117: ...Chapter 3 107 2 Adhere the LCD cable to the panel 3 Connect the LCD connector to the panel 4 Adhere the clear protective cover over the LCD connector ...

Страница 118: ... 5 Adhere the camera cable to the panel NOTE The correct location of the webcam connector green call out Replacing the LCD Panel 1 Lay the LCD cable first through the hinge 2 Lay the antenna cable through the hinge ...

Страница 119: ...ter 3 109 NOTE The correct cable arrangement as follows 3 Connect the touchscreen FPC 1 and lay the panel down in the cover 2 4 Replace the four 4 screws Step Screw Quantity Screw Type LCD Panel M2 4 4 1 2 ...

Страница 120: ...110 Chapter 3 5 Connect the touchscreen cable 6 Lock the touch screen FPC Replacing the Microphone 1 Adhere the microphone to the cover ...

Страница 121: ...Chapter 3 111 2 Connect the microphone cable 3 Make sure the cable tie is tucked securely under the panel Replacing the Camera Board 1 Connect the cable to the camera board ...

Страница 122: ...112 Chapter 3 2 Adhere the camera board to the cover Replacing the LCD Bezel 1 Place the bezel on the cover 2 Press down on the bezel bottom edge ...

Страница 123: ...Chapter 3 113 3 Press down the bezel sides 4 Press down the bezel top edge 5 Replace the two screws Step Screw Quantity Screw Type LCD Bezel M2 5 2 ...

Страница 124: ...114 Chapter 3 6 Replace the screw covers 7 Insert the stylus ...

Страница 125: ... 3 115 Main Unit Reassembly Process Replacing the LCD Module 1 Lay the LCD cable into the retention guide 2 Lay the antenna cable into the retention guide NOTE The location of the retention hook green call out ...

Страница 126: ... 2 screws in the hinge Left side 1 right side 2 4 Close the LCD module and replace the three 3 screws in the lower cover rear side Step Screw Quantity Screw Type LCD Module M2 5 2 Step Screw Quantity Screw Type LCD Module M2 4 3 1 2 ...

Страница 127: ...are in place before replacing the Thermal Module The following thermal pads are approved for use Eapus XR PE 1 Remove all traces of thermal grease or pad adhesive from the CPU and thermal module using a lint free cloth or cotton swab and Isopropyl Alcohol Acetone or other approved cleaning agent 2 Place the thermal module on the mainboard ...

Страница 128: ...ve 5 captive screws First tighten the CPU captive screws in order 1 then 2 then 3 Then tighten the two 2 other screws 4 Connect the thermal module cable Replacing the Speakers 5 Place the speaker modules onto the bottom cover 1 2 3 ...

Страница 129: ...Chapter 3 119 1 Lay the speaker cables into the retention guides and apply glue on the retention guide locations 2 Replace the three 3 screws Step Screw Quantity Screw Type Speaker M2 3 3 ...

Страница 130: ...eplacing the Mainboard 1 Connect the CRT board cable 2 Replace the mainboard into the bottom cover inserting the external connector side first 3 Replace the two 2 screws Step Screw Quantity Screw Type Mainboard M2 4 2 ...

Страница 131: ...3 121 4 Connect the speaker connector 5 Lay the LCD cable through the retention guides so it matches the mainboard connector locations 6 Turn the computer over and lay the antenna cable in the retention guides ...

Страница 132: ...122 Chapter 3 7 Turn the computer over and connect touchscreen cable 8 Connect the LCD cable 9 Adhere the clear protective LCD connector cover ...

Страница 133: ...Chapter 3 123 Replacing the CRT Board 1 Connect the CRT cable 2 Turn the CRT board over 3 Place the CRT board into the cover ...

Страница 134: ...he one 1 screw Replacing the LED Board 1 Place the LED board onto the cover IMPORTANT Take special care that the slider switch is properly aligned in the bottom case switch cover Step Screw Quantity Screw Type CRT Board M2 4 1 ...

Страница 135: ...Chapter 3 125 2 Replace the two 2 screws 3 Replace the LED board cable in the mainboard connector 4 Lock the mainboard connector Step Screw Quantity Screw Type LED Board M2 4 2 ...

Страница 136: ...126 Chapter 3 5 Replace the LED board cable in the LED board connector 6 Lock the LED board connector Replacing the I O Board 1 Replace the I O board inserting the external port side first ...

Страница 137: ...Chapter 3 127 2 Replace the one 1 screw 3 Turn the LCD module 4 Replace the I O cable in the I O board connector Step Screw Quantity Screw Type IO Board M2 4 1 ...

Страница 138: ...128 Chapter 3 5 Lock the I O board connector 6 Insert the I O cable under the retention guide hook 7 Replace the I O cable in the IO board ...

Страница 139: ...Chapter 3 129 8 Lock the I O board connector Replacing the Button Board 1 Replace the button board ...

Страница 140: ...130 Chapter 3 2 Replace the two 2 screws 3 Replace the touchpad cable in the touchpad connector 4 Lock the touchpad connector Step Screw Quantity Screw Type Button Board M2 3 2 ...

Страница 141: ...Chapter 3 131 5 Adhere the touchpad cable to the top cover 6 Connect the touchpad cable to the button board 7 Lock the button board connector ...

Страница 142: ...132 Chapter 3 8 Adhere the button board cable to the upper cover 9 Replace the button board cable in the button board connector 10 Lock the button board connector ...

Страница 143: ...hapter 3 133 Replace the Bluetooth Module 1 Replace the Bluetooth cable 2 Replace the Bluetooth module onto the upper cover 3 Replace the one screw Step Screw Quantity Screw Type Bluetooth Module M2 4 1 ...

Страница 144: ...134 Chapter 3 Replacing the Upper Cover 1 Replace the upper cover 2 Connect the Bluetooth cable to the mainboard 3 Press down on the upper cover sides ...

Страница 145: ...Chapter 3 135 4 Press down on the upper cover bottom edge 5 Connect the button board cable 6 Lock the button board cable ...

Страница 146: ...over 8 Turn the computer over and replace the twenty two 22 screws in the lower cover Step Screw Quantity Screw Type Upper Cover M2 5 Red Call Out 6 M2 2 5 Green Call Out 3 Step Screw Quantity Screw Type Lower Cover M2 5 Red Call Out 18 M2 4 Green Call Out 4 ...

Страница 147: ...Chapter 3 137 Replacing the Hinge Covers 1 Replace the hinge cap 2 Replace the hinge bezel 3 Replace the two 2 screws Step Screw Quantity Screw Type Hinge Covers M2 5 2 ...

Страница 148: ...138 Chapter 3 Replacing the Keyboard 1 Replace the keyboard FPC 2 Lock the keyboard FPC 3 Flip the keyboard over and insert the front edge of the keyboard ...

Страница 149: ...Chapter 3 139 4 Press down the keyboard top edge Replacing the 3G Module 1 Replace the 3G module ...

Страница 150: ...140 Chapter 3 2 Replace the one 1 screw 3 Connect the cables Blue cable connects to Aux Step Screw Quantity Screw Type 3G Module M2 3 1 ...

Страница 151: ...Chapter 3 141 Replacing the WLAN Module 1 Replace the WLAN card 2 Replace the one 1 screw 3 Connect the cables Black cable connects to Main Step Screw Quantity Screw Type WLAN M2 3 1 ...

Страница 152: ...142 Chapter 3 Replacing the DIMM 1 Replace the DIMM module 2 Press down the DIMM module to lock into place Replacing the Hard Disk Drive 1 Replace the HDD FPC ...

Страница 153: ...Chapter 3 143 2 Replace the HDD in the bay 3 Adhere the black tape 4 Replace the HDD FPC ...

Страница 154: ...144 Chapter 3 5 Lock the HDD FPC Replacing the Module Cover 1 Insert the side of the module cover into the outside edge slots 1 and lower into place 2 1 2 ...

Страница 155: ...Chapter 3 145 2 Press firmly around the edges of the module cover 3 Tighten the five 5 captive screws ...

Страница 156: ... SIM Card 1 Insert the SIM card into the slot until you hear an audible click NOTE The gold chip in the SIM card is face down Replacing the Battery 1 Insert the battery outer edge into the slots 2 Push the battery down into place ...

Страница 157: ...Chapter 3 147 3 Lock the battery Replacing the Dummy Card 1 Insert the dummy card into the slot ...

Страница 158: ...148 Chapter 3 ...

Страница 159: ... by attempting to re create the failure by running the diagnostic test or by repeating the same operation 3 Use the following table with the verified symptom to determine which page to go to 4 If the Issue is still not resolved see Online Support Information on page 165 Symptoms Verified Go To Power On Issue Page 150 No Display Issue Page 151 LCD Failure Page 153 Internal Keyboard Failure Page 154...

Страница 160: ... protectors between the computer and the electrical outlet Plug the computer directly into a known good electrical outlet 4 Remove all external and non essential hardware connected to the computer that are not necessary to boot the computer to the failure point 5 Remove any recently installed software 6 If the Issue is still not resolved see Online Support Information on page 165 Start Check AC Ba...

Страница 161: ...ge 150 3 Drain any stored power by removing the power cable and battery and holding down the power button for 10 seconds Reconnect the power and reboot the computer 4 Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn F5 on this model If the POST or video appears on the external display see LCD Failure on page 153 5 Discon...

Страница 162: ... wheel zoom feature in the application c If desktop display resolution is not normal right click on the desktop and select Personalize Display Settings d Click and drag the Resolution slider to the desired resolution e Click Apply and check the display Readjust if necessary 6 Roll back the video driver to the previous version if updated 7 Remove and reinstall the video driver 8 Check the Device Ma...

Страница 163: ...actions one at a time to correct the problem Do not replace non defective FRUs Start Check LCD module Swap LCD cable LCD panel OK NG Check MB LCD connector and cable OK Reassemble Re plug LCD cable OK NG Swap M B Start Check LCD module Swap LCD cable LCD panel OK NG Check MB LCD connector and cable OK Reassemble Re plug LCD cable OK NG Swap M B ...

Страница 164: ...e built in Keyboard fails perform the following actions one at a time to correct the problem Do not replace non defective FRUs Start Keyboard properly connected No Disconnect and reconnect Keyboard functioning No Replace Keyboard Replace mainboard ...

Страница 165: ... the problem Do not replace non defective FRUs Start Check M B T P FFC Re assemble the T P FFC to M B OK NG Check TouchPad OK Swap Reassemble the T P board or T P FFC OK NG Swap M B Start Check M B T P FFC Re assemble the T P FFC to M B OK NG Check TouchPad OK Swap Reassemble the T P board or T P FFC OK NG Swap M B ...

Страница 166: ...driver 5 Ensure that all volume controls are set mid range a Click the volume icon on the taskbar and drag the slider to 50 Ensure that the volume is not muted b Click Mixer to verify that other audio applications are set to 50 and not muted 6 Navigate to Start Control Panel Hardware and Sound Sound Ensure that Speakers are selected as the default audio device green check mark NOTE If Speakers doe...

Страница 167: ... to correct the problem 1 Check that the microphone is enabled Navigate to Start Control Panel Hardware and Sound Sound and select the Recording tab 2 Right click on the Recording tab and select Show Disabled Devices clear by default 3 The microphone appears on the Recording tab 4 Right click on the microphone and select Enable 5 Select the microphone then click Properties Select the Levels tab 6 ...

Страница 168: ...d Drivers if controller drives are required g Select Startup Repair h Startup Repair attempts to locate and resolve issues with the computer i When complete click Finish If an issue is discovered follow the onscreen information to resolve the problem 4 Run the Windows Memory Diagnostic Tool For more information see Windows Help and Support 5 Restart the computer and press F2 to enter the BIOS Util...

Страница 169: ...Reader or Volume Wheel fail perform the following general steps to correct the problem Do not replace non defective FRUs 1 Check whether the drive is OK 2 Verify that the Test Fixture is ok 3 Swap the mainboard and retest Start Check USB B to M B cable Re assemble the USB B cable to M B OK NG Check USB B OK Swap USB B and USB cable OK NG Swap M B Start Check USB B to M B cable Re assemble the USB ...

Страница 170: ...her a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly See Power On Issue on page 150 1 Power off the computer 2 Visually check them for d...

Страница 171: ...DRAM initialization interrupt and reset fail 0x 03 Verify all DIMMs are DDR or DDR2 and unbuffered 0x 04 Detect an improper warm reset and handle 0x 05 Detect if ECC SO DIMMs are present in the system 0x 06 Verify all DIMMs are single or double sided and not asymmetric 0x 07 Verify all DIMMs are x8 or x16 width 0x 08 Find a common CAS latency between the DIMMS and the MCH 0x 09 Determine the memor...

Страница 172: ... and DRAM Control registers 0x 24 Program ODT 0x 25 Perform steps required before memory init 0x 26 Program the receive enable reference timing control register Program the DLL Timing Control Registers RCOMP settings 0x 27 Enable DRAM Channel I O Buffers 0x 28 Enable all clocks on populated rows 0x 29 Perform JEDEC memory initialization for all memory rows 0x 30 0x 31 Perform steps required after ...

Страница 173: ...0x5 8 Reset the host controller 0x5A IdeBus begin initialization 0x7 0 Simple Text Output Protocol Functions VGA class reset 0x7 1 Report that VGA Class driver is being disabled 0x7 2 Report that VGA Class driver is being enabled 0x7 8 Terminal Console In reset and Console Out reset 0x7 9 Report that the remote terminal is being disabled 0x7A Report that the remote terminal is being enabled 0x9 0 ...

Страница 174: ...Code here for DXE_ENTRY_POINT once it is available 0xF 8 Report that ExitBootServices has been called 0xF 9 Runtime driver set virtual address map 0x 00 0x 01 PEI_EVENT_LOG 0x 02 PEI_OEM_SERVICE 0x 03 PEI_SIO_INIT 0x 04 PEI_MONO_STATUS_CODE 0x 05 PEI_CPU_IO_PCI_CFG 0x 06 PEI_CPU_IO 0x 07 PEI_PCI_CFG 0x 08 PEI_CPU_PEIM 0x 09 PEI_PLATFORM_STAGE1 0x0A PEI_VARIABLE 0x0B 0x0C PEI_SB_INIT PEI_CAPSULE 0x...

Страница 175: ...G_IO 0x 17 PEI_H2O_DEBUG_COMM 0x 18 PEI_SMM_CONTROL 0x19 0x1F PEI_RESERVED 0x20 0x2E PEI_OEM_DEFINED 0x2F PEI_DXE_IPL 0x 30 RESERVED 0x 31 DXE_CRC32_SECTION_EXTRACT 0x 32 SCRIPT_SAVE 0x 33 ACPI_S3_SAVE 0x 34 SMART_TIMER 0x 35 JPEG_DECODER 0x 36 PCX_DECODER 0x 37 HT_CPU MP_CPU 0x 38 LEGACY_METRONOME 0x 39 FTWLITE 0x3A RUN_RIME 0x3B MONOTONIC_COUNTER 0x3C WATCH_DOG_TIMER ...

Страница 176: ...x 44 DXE_CHIPSET_INIT 0x 45 DXE_ALERT_FORMAT 0x 46 PCI_HOST_BRIDGE 0x 47 PCI_EXPRESS 0x 48 DXE_SB_INIT 0x 49 IDE_CONTROLLER 0x4A 0x4B SATA_CONTROLLER SB_SM_BUS 0x4C ISA_ACPI_DRIVER 0x4D ISA_BUS 0x4 E ISA_SERIAL 0x 4F IDE_BUS 0x 50 PCI_BUS 0x 51 BOOT_PRIORITY 0x 52 FVB_SERVICE 0x 53 ACPI_PLATFORM 0x 54 PCI_HOT_PLUG 0x 55 DXE_PLATFORM ...

Страница 177: ...CON_SPLITTER_UGA_VGA CON_SPLITTER 0x5 E VGA_CLASS 0x 5F DATA_HUB 0x 60 DISK_IO 0x 61 0x 62 MEMORY_TEST CRISIS_RECOVERY 0x 63 LEGACY_8259 0x 64 LEGACY_REGION 0x 65 LEGACY_INTERRUPT 0x 66 BIOS_KEYBOARD 0x 67 BIOS_VEDIO 0x 68 MONITER_KEY 0x 69 LEGACY_BIOS 0x6A LEGACY_BIOS_PLATFORM 0x6B PCI_PLATFORM 0x6C ISA_FLOOPY 0x6D PS2_MOUSE 0x6 E USB_BOT 0x 6F USB_CBI0 ...

Страница 178: ...x 77 FW_BLOCK_SERVICE 0x 78 0x 79 USB_LEGACY_PLATFORM GRAPHICS_CONSOLE 0x7A TERMINAL 0x7B DATA_HUB_STD_ERR 0x7C FAT 0x7D PARTITION 0x7 E ENGLISH 0x 7F FRENCH 0x 80 HII_DATABASE 0x 81 SETUP_BROWSER 0x 82 OEM_SETUP_BROWSER 0x 83 OEM_BADGING_SUPPORT 0x 84 LEGACY_MOUSE 0x 85 BIOS_SNP16 0x 86 BUS_PCI_UNDI 0x 87 SETUP_MOUSE 0x 88 OEM_SETTING ...

Страница 179: ...xA0 DXE_H2O_DEBUG_IO 0xA1 DXE_H2O_DEBUG_IO 0xA2 DXE_TPM_TCG 0xA3 DXE_TPM_PHYSICAL_PRESENCE 0xA4 DXE_OEM_SERVICE 0xA5 DXE_EVENT_LOG 0xA6 0xA7 DXE_ SECURITY_HDD_PASSWORD_SERVICE DXE_LAN_ASF_INIT 0xA8 DXE_BUS_PCI_SERIAL 0xA9 DXE_LAN_IDER_CONTROLLER 0xAA DXE_LAN_AMT 0xAB DXE_ SECURITY_SYSTEM_PASSWORD_SERVICE 0xAC DXE_ SECURITY_ PASSWORD_CONSOLE 0xAD DXE_ DATA_HUB_RECORD_POLICY 0xAE DXE_TPM_DRIVER 0xAF...

Страница 180: ...0xCA SMM_ACPI_SW_CHILD 0xCB SMM_SB_S3_SAVE 0xCC SMM_PLATFORM 0xCD 0xCE SMM_GMCH_MBI SMM_FW_BLOCK_SERVICE 0xCF SMM_VARIABLE 0xD0 SMM_IHISI 0xD1 SMM_INT15_MICROCODE 0xD2 SMM_PNP 0xD3 SMM_USB_LEGACY 0xD4 SMM_INT13_HDD 0xD5 SMM_INIT_PPM 0xD6 SMM_OHCI1394 0xD7 SMM_ SECURITY_HDD_PASSWORD_SERVICE 0xD8 SMM_OEM_SERVICE 0xD9 SMM_PPM 0xDA SMM_DIGITAL_THERMAL_SENSOR ...

Страница 181: ...escription Item PJ2 DC in CN1 LED connector PJ1 Battery connector CN17 USB connector CN6 LCD connector CN18 HDMI CN5 Touchscreen connector CN2 Keyboard connector CN7 Bluetooth connector CN3 Touchpad connector CN8 Speaker connector CN4 Card reader board connector Chapter 5 ...

Страница 182: ...onnector CN17 USB connector JSIM1 SIM card connector CN14 RTC battery connector PJ1 Battery connector CN13 Mini card for 3G CN16 CRT CN10 Mini card for WLAN PJ2 DC in CN22 DRR2 DIMM2 U17 CPU CN23 DDR2 DIMM1 U18 North Bridge GS45 U19 SB ICH9M CN18 HDMI connector CN15 Fan connector ...

Страница 183: ...tings and restores factory defaults Mainboard CMOS Discharge Discharging the CMOS clears all user settings 1 Disassemble the notebook and take out the Mainboard See Removing the Mainboard on page 69 2 Remove the RTC battery See Removing the RTC Battery on page 73 3 Turn the mainboard over lift up the DIMM protective cover and short the G3 pad 4 Reconnect the RTC battery and reassemble the unit ...

Страница 184: ...is procedure prepare a Crisis USB key The Crisis USB key can be made by executing the Crisis Disk program in a functioning system with a Windows XP Vista or 7 OS IMPORTANT The Crisis Disk program will overwrite all data on any drive that you use as a crisis disk Follow the steps below 1 Modify the archive name from ZE8 bios to ZE8X64 fd 2 Save ROM file file name ZE8X64 fd to the root directory of ...

Страница 185: ...ve a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you should follow the local government ordinance or regulations on how to dispose it properly or follow the rules set by your...

Страница 186: ...4 15 Screw 86 TG607 004 Item Description Acer Part No 1 DIMM module KN 1GB03 031 2 LED assembly 55 WGV07 002 3 LED FCC cable 50 PL907 002 4 Thermal module assembly 60 PL907 004 5 CPU N A 6 CRT Board assembly 55 WGV07 001 7 Hard disk drive KH 16004 006 8 I O board 55 WGV07 003 9 HDD FPC cable 50 PL907 005 10 Battery BT 00603 105 11 Base screw rubber 47 WGV07 003 Item Description Acer Part No ...

Страница 187: ... PL907 001 15 Upper Cover 60 WGV07 005 16 Hinge cap 42 WGV07 002 17 Top cap 42 WGV07 004 18 Keyboard KB I110G 026 19 Screw 86 TG607 004 20 Lower cover 60 WGV07 002 21 HDD door 42 WGV07 001 22 I O board FCC cable 50 PL907 004 23 WLAN Module NI 23600 046 24 3G Module LC 21300 011 Item Description Acer Part No ...

Страница 188: ...n COMMON ID UM09F70 BT 00607 114 BOARD TP BOARD 55 PL907 004 TOUCH PANEL CONTROL BOARD 55 PND07 001 CRT BOARD 55 WGV07 001 LED BOARB 55 WGV07 002 CARD READER BOARD 55 WGV07 003 Foxconn Bluetooth BRM 2046 BT2 1 T60H928 33 f w 861 BH 21100 004 Lan Intel WLAN 112BN HMWG MM 903341 KI CPH01 001 Lan Intel WLAN 512AN_HMWG Shirley Peak 5100 MM 895373 KI SPH01 003 Lan Intel WLAN 512AG_HMWG Shirley Peak 510...

Страница 189: ...07 002 CRT CABLE 50 PL907 003 FFC CABLE CARD READER B TO MB 50 PL907 004 HDD FPC CABLE 50 PL907 005 FFC CABLE TP TO TP B 50 PL907 006 FFC CABLE MB TO TP B 50 PL907 007 ANTENNA WIFI 50 PL907 008 ANTENNA 3G WIFI 50 PL907 009 LCD CABLE 11 6 IN 50 PND07 001 CASE COVER BRACKET ASSEMBLY CATEGORY PARTNAME ACERPARTNO ...

Страница 190: ...07 001 HINGE CAP 42 WGV07 002 TOP CAP BLACK 42 WGV07 004 TOP CAP RED 42 WHJ07 001 LCD COVER ASSY PB RED W ANTENNA 60 BGU07 001 LCD COVER ASSY PB RED W 3G ANTENNA 60 BGV07 001 LCD BEZEL ASSY BLACK FOR PB 60 BGW07 001 LCD COVER ASSY PB BLACK W ANTENNA 60 BGW07 002 LCD COVER ASSY PB BLACK W 3G ANTENNA 60 BGY07 001 CATEGORY PARTNAME ACERPARTNO ...

Страница 191: ...GV07 003 LCD BEZEL ASSY BLACK FOR GW 60 WGV07 004 LCD COVER ASSY GW BLACK W ANTENNA 60 WGV07 005 UPPER CASE ASSY RED W TP FFC 2 60 WHJ07 001 LCD COVER ASSY GW RED W ANTENNA 60 WHJ07 002 LCD COVER ASSY GW BLACK W 3G ANTENNA 60 WHN07 001 LCD COVER ASSY GW RED W 3G ANTENNA 60 WHP07 001 Camera CAMERA MODULE 57 PND07 001 CATEGORY PARTNAME ACERPARTNO ...

Страница 192: ...HDD WD 2 5 5400rpm 250GB WD2500BEVT 22ZCT0 ML160 SATA LF F W 11 01A11 KH 25008 021 HDD SEAGATE 2 5 5400rpm 320GB ST9320325AS Wyatt SATA LF F W 0001SDM1 KH 32001 017 HDD HGST 2 5 5400rpm 320GB HTS545032B9A300 Panther B SATA LF F W C60F Disk imbalance criteria 0 014g cm KH 32007 008 HDD TOSHIBA 2 5 5400rpm 500GB MK5055GSX Libra SATA LF F W FG001J KH 50004 001 HDD WD 2 5 5400rpm 320GB WD3200BEVT 22ZC...

Страница 193: ...1T SJM11 91KS Black Japanese Texture KB I110G 014 Keyboard GATEWAY GP1T SJM11 87KS Black Nordic Texture KB I110G 015 Keyboard GATEWAY GP1T SJM11 87KS Black Norwegian Texture KB I110G 016 Keyboard GATEWAY GP1T SJM11 87KS Black Portuguese Texture KB I110G 017 Keyboard GATEWAY GP1T SJM11 86KS Black Russian Texture KB I110G 018 Keyboard GATEWAY GP1T SJM11 87KS Black SLO CRO Texture KB I110G 019 Keyboa...

Страница 194: ...ENNA 6M WHP07 001 LCD PANEL W TOUCH PANEL LED LCD SAMSUNG 11 6 WXGAG LTN116AT01 A01 W TOUCH PANEL 56 PND07 001 LED LCD AUO 11 6 WXGAG B116XW02 V0 1A 3G W TOUCH PANEL 56 PND07 002 LED LCD LPL 11 6 WXGAG LP116WH1 TLA1 W TOUCH PANEL 56 PND07 003 LED LCD CMO 11 6 WXGAG N116B6 L02 C2 W TOUCH PANEL 56 PND07 004 MAINBOARD Mainboard JM12_MS Intel G45 LF SU7300 w o 3G MB PN306 001 Mainboard JM12_MS Intel G...

Страница 195: ...MM DDRIII 1066 2GB ACR256X64D3S1066C7 LF 128 8 0 07um KN 2GB07 001 Memory ELPIDA SO DIMM DDRIII 1066 2GB EBJ21UE8BDS0 AE F LF 128 8 0 065um KN 2GB09 006 Memory SAMSUNG SO DIMM DDRIII 1066 2GB M471B5673DZ1 CF8 LF KN 2GB0B 005 Memory SAMSUNG SO DIMM DDRIII 1066 2GB M471B5673EH1 CF8 LF 128 8 0 055um KN 2GB0B 012 Memory A DATA SO DIMM DDRIII 1066 2GB HY7YG1B1674ZM LF 128 8 0 065um KN 2GB0C 002 Memory ...

Страница 196: ...L907 001 Description Acer Part Number SCREW M2 0 3 0 I BKAG NYLOK IRON 86 ARE07 002 SCREW M2 5 I BZN NYLOK 86 TG607 004 SCREW M2 0 2 5 I BUWZN 86 TPK07 001 SCREW 2 0 4 0 86 W0107 003 SCREW M2 0 3 0 I NI NYLOK 86 W0907 001 CATEGORY PARTNAME ACERPARTNO ...

Страница 197: ... 250 6L2 8 5R CB_bgn_0 3D_A Uk_ES31 PMDSU 4100B NLED11 6WXGAG N250GB5 4KS INT1000 H N EC14T 02e LX WG V02 008 EC14T02e EM W7HP64EMWTE A1 UMACkk 2G 1G 250 6L2 8 5R CB_bgn_0 3D_A Uk_ES31 PMDSU 4100B NLED11 6WXGAG N250GB5 4KS INT1000 H N EC14T 05e LX WG V02 007 EC14T05e EM W7HP64EMWTE A3 UMACkk 2G 1G 320 6L2 8 5R CB_bgn_0 3D_A Uk_ES31 PMDSU 4100B NLED11 6WXGAG N320GB5 4KS INT1000 H N EC14T 04e LX WG ...

Страница 198: ...gn_0 3D_A Uk_ES61 CMSU2 300B NLED11 6WXGAG N320GB5 4KS INT1000 H BT 2 1 EC14T 01g LX WG V02 002 EC14T01g W7HP64WTSG1 UMACkk 1 2G 320 BT 6L2 8 5R CB_bgn_0 3D_A Uk_ES61 PMDSU 4100B NLED11 6WXGAG N320GB5 4KS INT1000 H BT 2 1 EC14T 01c LX WG V01 001 EC14T01c W7HB64SCWTC N1 UMACkk 1 2G 250 6L2 8 5R CB_bgn_0 3D_A U_SC22 PMDSU 4100B NLED11 6WXGAG N250GB5 4KS INT1000 H N EC14T 04j LX WHJ 02 007 EC14T04j W...

Страница 199: ..._ES61 CMSU2 300B NLED11 6WXGAG N250GB5 4KS INT1000 H BT 2 1 EC14T 03a LX WHJ 02 003 EC14T03a W7HP64WTAU1 UMACrr 1 2G 320 BT 6L2 8 5R CB_bgn_0 3D_A Ur_ES61 PMDSU 4100B NLED11 6WXGAG N320GB5 4KS INT1000 H BT 2 1 EC14T 02c LX WHJ 01 001 EC14T02c W7HB64SCWTC N1 UMACrr 1 2G 250 6L2 8 5R CB_bgn_0 3D_A U_SC22 PMDSU 4100B NLED11 6WXGAG N250GB5 4KS INT1000 H N EC14T 01u LX WG X02 001 EC14T01u W7HP64WTUS1 U...

Страница 200: ...D_AU k_ENP1 C2DSU 7300B NLED11 6WXGAG N500GB5 4KS SP1x2H MW N EC18T 04i LX WHL 02 006 EC18T04i EM W7HP64EMWTP H1 UMACkk 1 2G 320 BT 6L2 8 5R CB_n2_0 3D_BA G_AUk_ES61 C2DSU 7300B NLED11 6WXGAG N320GB5 4KS SP1x2H MW BT 2 1 EC18T 03g LX WHL 02 005 EC18T03g W7HP64WTSG1 UMACkk 1 2G 320 BT 6L2 8 5R CB_n2_0 3D_BA G_AUk_ES61 C2DSU 7300B NLED11 6WXGAG N320GB5 4KS SP1x2H MW BT 2 1 EC18T 01t LX WHL 01 001 EC...

Страница 201: ...CB_n2_0 3D_AU r_ENP1 C2DSU 7300B NLED11 6WXGAG N500GB5 4KS SP1x2H MW N EC18T 03i LX WH M02 00 7 EC18T03i EM W7HP64EMWTP H1 UMACrr 1 2G 320 BT 6L2 8 5R CB_n2_0 3D_BA G_AUr_ES61 C2DSU 7300B NLED11 6WXGAG N320GB5 4KS SP1x2H MW BT 2 1 EC18T 04g LX WH M02 00 6 EC18T04g W7HP64WTSG1 UMACrr 1 2G 320 BT 6L2 8 5R CB_n2_0 3D_AU r_ES61 C2DSU 7300B NLED11 6WXGAG N320GB5 4KS SP1x2H MW BT 2 1 EC18T 02g LX WH M02...

Страница 202: ...T 02t LX WH M01 00 1 EC18T02t EM W7HB64EMWTT H1 UMACrr 2 2G 500_L BT 6L2 8 5R CB_n2_0 3D_AU r_TH41 C2DSU 7300B NLED11 6WXGAG N500GB5 4KS SP1x2H MW BT 2 1 EC18T 02h LX WH M02 00 1 EC18T02h W7HP64WTCA2 UMACrr 2 2G 320 BT 6L2 8 5R CB_n2_0 3D_AU _ENJ1 C2DSU 7300B NLED11 6WXGAG N320GB5 4KS SP1x2H MW BT 2 1 Model Acer Part No Description CPU LCD HDD 1 GB Wireless LAN1 Blue tooth ...

Страница 203: ...sory USB Bridge dongle device XSYNC Adapter DELTA 30W Adapter DELTA 30W 19V 1 7x5 5x11 Black ADP 30JH BA LF HIPRO 30W Adapter HIPRO 30W 19V 1 7x5 5x11 Black HP A0301R3 B1LF LF LITE ON 30W Adapter LITE ON 30W 19V 1 7x5 5x11 Black PA 1300 04AC LF Audio Codec Realtek ALC269X Realtek Audio Codec ALC269X Battery SANYO 6CELL2 8 Battery SANYO UM 2009F Li Ion 3S2P SANYO 6 cell 5600mAh Main COMMON SIMPLO 6...

Страница 204: ...att SATA LF F W 0001SDM1 SEAGATE N320GB5 4KS HDD SEAGATE 2 5 5400rpm 320GB ST9320325AS Wyatt SATA LF F W 0001SDM1 SEAGATE N500GB5 4KS HDD SEAGATE 2 5 5400rpm 500GB ST9500325AS Wyatt SATA LF F W 0001SDM1 TOSHIBA N160GB5 4KS HDD TOSHIBA 2 5 5400rpm 160GB MK1655GSX Libra SATA LF F W FG011J TOSHIBA N250GB5 4KS HDD TOSHIBA 2 5 5400rpm 250GB MK2555GSX Libra SATA LF F W FG001J TOSHIBA N500GB5 4KS HDD TOS...

Страница 205: ... 2GB HMT125S6BFR8C G7 N0 LF 128 8 0 055um MICRON SO1GBIII10 Memory MICRON SO DIMM DDRIII 1066 1GB MT8JSF12864HZ 1G1F1 LF 128 8 0 065um MICRON SO2GBIII10 Memory MICRON SO DIMM DDRIII 1066 2GB MT16JSF25664HZ 1G1F1 LF 128 8 0 065um SAMSUNG SO1GBIII10 Memory SAMSUNG SO DIMM DDRIII 1066 1GB M471B2873EH1 CF8 LF 64 16 0 055um SAMSUNG SO2GBIII10 Memory SAMSUNG SO DIMM DDRIII 1066 2GB M471B5673EH1 CF8 LF 1...

Страница 206: ...196 Appendix B ...

Страница 207: ...formation on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information ...

Страница 208: ...198 ...

Страница 209: ...otkeys 12 E Euro Key 13 External Module Disassembly Flowchart 41 F Features 1 FLASH Utility 31 Flash Utility 31 FRU Field Replaceable Unit List 175 H Hard Disk Drive Module Removing 46 Hibernation mode hotkey 12 Hot Keys 10 I Indicators 8 Intermittent Problems 160 Internal Microphone Failure 157 Internal Speaker Failure 156 J Jumper and Connector Locations 171 K Keyboard Removing 54 Keyboard Failu...

Страница 210: ...eaker Module Removing 78 speakers hotkey 12 System Block Diagram 3 T Test Compatible Components 193 Thermal Module Removing 77 117 Touch Pad Failure 155 Troubleshooting Built in KB Failure 154 Internal Microphone 157 Internal Speakers 156 LCD Failure 153 No Display 151 ODD 159 Other Failures 159 Power On 150 Touch Pad 155 USB 159 U Undetermined Problems 160 Upper Cover Removing 58 USB Failure Righ...

Страница 211: ...201 ...

Страница 212: ...202 ...

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