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Problem
Possible Reason
The Easy Solution
The espresso filter is
clogged.
Cancel the extraction cycle (touch the “Stop” button)
and wait approx. 10 seconds. Thereafter,
carefully
and slowly
remove the filter holder from the group
head to avoid splashing due to remaining high pressure.
Clean the espresso filter via the dedicated cleaning cycle
(see: ‘Care and Cleaning / Cleaning the Filter Holder and
Espresso Filters’).
When the problem persist, replace the espresso filter.
Too much coffee powder
in the espresso filter.
Select the correct espresso filter and use the approrpi-
ate amount of coffee powder. Ensure to leave sufficient
space between the tamped coffee powder and the rim
of the espresso filter (2-3mm). Adjust the grinder accor-
dingly (see: ‘Entering Your Own Settings / Adjusting the
Grinder’).
The coffee powder has
been tamped with too
much pressure.
Reduce the pressure when tamping the coffee powder in
the espresso filter (see: ‘Tips for Best Results’).
The gasket in the group
head is worn out or
damaged.
Get in contact with an authorized service centre for exa-
mination and repair.
Do not poke in the group head with any hard
or sharp-edged objects.
For cleaning the group
head, only use a SOFT cloth.
The coffee is too cold.
You did not pre-heat the
cups
The warming plate (top of the appliance) is heated as
soon as the machine is switched on. Place your cups and
mugs on the warming plate for some time, before brew-
ing coffee.
Alternatively, place your cup or mug below the group
head and start the brewing function without filter holder.
Pour out the hot water, before brewing coffee.
Making beverages
with milk:
The milk is
not hot enough.
Use a metal milk jug for texturing milk. During texturing,
hold your hand on the milk jug for feeling the tempera-
ture (see: ‘Texturing Milk’).
Problem
Possible Reason
The Easy Solution
The filter holder loosens at
the group head during an
extraction.
The filter holder is not
inserted correctly at the
group head.
Ensure that the filter holder is rotated to the stop and it is
securely locked in place.
There is coffee powder on
the rim of the espresso
filter or on the sealing ring
of the group head
AND / OR
moisture on the rim of the
espresso filter.
Clean and dry the rim of the espresso filter after filling
in coffee powder to ensure a proper seal in group head.
Check the group head for removing residues of coffee
powder (see: ‘Care and Cleaning / Cleaning the Group
Head’).
After extraction, water is
still in the espresso filter.
This may be normal.
No need to worry.
Your beverages have a
stale taste
The water in the water
tank is stale.
Empty and clean the water tank and fill the water tank
with cold fresh water at least every day (see: ‘Care and
Cleaning / Cleaning the Water Tank’). Only use fresh
low-mineral drinking water. Let some water run out,
before filling the water tank with tap water.
Coffee beans or coffee
powder are too old.
Empty and clean the grinder (see: ‘Care and Cleaning /
Cleaning the Grinder’). Only use freshly roasted coffee
beans or fresh coffee powder.
The milk is not fresh and/
or not cold enough.
Use refrigerated and really fresh milk for texturing (see:
‘Operation / Texturing Milk’).
The steam wand is not
clean.
Clean the steam wand thoroughly (see: ‘Care and Clea-
ning / Cleaning the Steam Wand’).
The water filter is exhau-
sted.
Replace the water filter (see: ‘Before First Use / Prepara-
tions after Purchasing’).
The machine needs des-
caling.
Descale the water system (see: ‘Descaling the Water
System’).
Ensure that the water hardness is set correctly.
Scale deposits damage the machine.