7 Troubleshooting
67
E
7
Troubleshooting
This chapter explains the troubleshooting methods when this product is not
running properly during use.
If the problem is not resolved after performing the following troubleshooting,
contact an office listed in "Appendix B Contact Information" (
For details about LED status, refer to "2.1 Eject Button and LED" (
Phenomenon
Troubleshooting method
This product does not
operate. (It does not load
after a cartridge is
inserted, Ready LED
does not turn on when a
cartridge is inserted, etc.)
Check that the power cables/ SCSI cables are connected correctly.
"1 Installing the Unit to a Server"(pg.47)
This product is not
recognized on the OS or
the backup software.
• Check that the power cables and SCSI cables are connected cor-
rectly, and the SCSI terminator is connected to the SCSI cables cor-
rectly. Also, check that the SCSI ID of this product is set correctly
(the setting value should not be the same as other SCSI ID of other
devices on the same bus).
"1 Installing the Unit to a Server"(pg.47)
• Check that the SCSI card, SCSI cables, and SCSI terminator are
compatible with this product and SCSI bus type.
• Check that this product is recognized on the SCSI BIOS and the
operating system (check on the Windows Device Manager. It will be
recognized as "TANDBERG TS400").
• Check that the backup software supports the SCSI card and this
product. Also, if a device driver is required, check that the correct
device driver is installed.
The cartridge is ejected
right after insertion.
• Check that the data cartridge can be used.
"3.1 Data Cartridges That can be Used"(pg.59)
"4.1 Cleaning Cartridge That can be Used"(pg.63)
• Check that the direction of the cartridge is correct.
• Check that the cartridge is not damaged and the leader pin is
attached correctly.
"3.2.4 Checking the Condition of the Leader Pin on the Data
• Use a new cartridge. If it has no problem, do not use the old car-
tridge.
