•
Global Technical Assistance Center (GTAC) for Immediate Support
•
Phone: 1-800-872-8440 (toll-free in U.S. and Canada) or 1-603-952-5000. For the Extreme
Networks support phone number in your country, visit:
www.extremenetworks.com/support/
contact
•
Email:
. To expedite your message, enter the product name or
model number in the subject line.
•
GTAC Knowledge
— Get on-demand and tested resolutions from the GTAC Knowledgebase, or
create a help case if you need more guidance.
•
The Hub
— A forum for Extreme customers to connect with one another, get questions answered,
share ideas and feedback, and get problems solved. This community is monitored by Extreme
Networks employees, but is not intended to replace specific guidance from GTAC.
•
Support Portal
— Manage cases, downloads, service contracts, product licensing, and training and
certifications.
Before contacting Extreme Networks for technical support, have the following information ready:
•
Your Extreme Networks service contract number and/or serial numbers for all involved Extreme
Network products
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem
•
A description of your network environment (such as layout, cable type, other relevant environmental
information)
•
Network load at the time of trouble (if known)
•
The device history (for example, if you have returned the device before, or if this is a recurring
problem)
•
Any related Return Material Authorization (RMA) numbers
Providing Feedback to Us
We are always striving to improve our documentation and help you work better, so we want to hear
from you! We welcome all feedback but especially want to know about:
•
Content errors or confusing or conflicting information.
•
Ideas for improvements to our documentation so you can find the information you need faster.
•
Broken links or usability issues.
If you would like to provide feedback to the Extreme Networks Information Development team about
this document, please contact us using our short
online feedback form
. You can also email us directly at
.
Related Publications
Hardware Documentation
•
ExtremeSwitching X8 Series Switches Hardware Installation Guide
•
Summit Family Switches Hardware Installation Guide for Switches Using ExtremeXOS 21.1
•
Summit Family Switches Hardware Installation Guide for Switches Using ExtremeXOS 16 and Earlier
Preface
E4G Routers Hardware Installation Guide
7