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Troubleshooting
8 - 8 Problems and Solutions
8
The sound cannot be
heard or the volume is
very low. The volume might be set too low. Check the volume control in the Volume Control Panel in the
Windows taskbar (see “Audio Features” on page 2 - 8 / “Audio Features” on page E - 4 ) to
adjust.
The compact disc cannot
be read. The compact disc is dirty. Clean it with a CD-ROM cleaner kit.
The compact disc tray
will not open when there
is a disc in the tray. The compact disc is not correctly placed in the tray. Gently try to remove the disc using the eject
hole (see “Loading Discs” on page 2 - 3 ).
The DVD regional codes
can no longer be
changed. The code has been changed the maximum 5 times. See “DVD Regional Codes” on page 2 - 5 /
“DVD Regional Codes” on page E - 2 .
The system freezes or
the screen goes dark. The system’s power saving features have timed-out . Press the sleep key combination, or press
the power button if no LEDs are lit.
The system never goes
into a power saving
mode. Power Options features are not enabled. Go to the Windows Power Options menu and enable
the features you prefer (see “System Power Options” on page 3 - 5 / “System Power Options”
on page E - 18 ). Make sure you have enabled Hibernate mode from the control panel.
Problem Possible Cause - Solution