C
C-1
Troubleshooting
This section lists error messages you might see, and provides some troubleshooting
guidelines should a problem arise with the Fiery X3e or Command WorkStation.
If you are unable to resolve a problem after referring to this chapter, contact your
authorized service/support center.
Error messages
Error messages can result from problems with the print job, the Fiery X3e, Command
WorkStation, or the copier. Some of the most common error conditions are included
here.
An error message for the Fiery X3e sometimes remains displayed on Command
WorkStation even after you resolve the error. There might be a brief delay while the
Fiery X3e communicates the resolution of the error to Command WorkStation.
Printing will resume and the Command WorkStation window will be updated after a
short delay.
When an error interferes with printing, you will see a message in Command
WorkStation. The status bar that displays the message indicates the process in which
the error occurred. The following table presents Fiery X3e messages in alphabetical
order, with the appropriate corrective action for each one. You can cancel the pending
print job while you attend to the error condition. A few normal status messages are
included in this list in case they cause concern.
Fiery X3e message
Corrective action/additional information
Account invalid
Account limit
exceeded
Account may not ____
The account entered is invalid or is not authorized to complete the
request. Contact your operator or administrator for assistance.
Busy
Scanning
The Fiery X3e has received a print job, but the copier is busy.
The job will print when the copier becomes available.
Appendix C:
Troubleshooting
