Lights turn ON at
a full bright level
and responds to
manual dimming
lower controls but
do not appear to dim
automatically from
daylighting
Daylighting
●
Verify that the daylight sensor is installed in a location that is not obstructed from receiving daylight.
●
Verify that the daylight sensor is properly connected to the Room Controller per the installation
instructions.
●
Verify that the daylight sensor lens is oriented properly for the location it is installed in.
●
The sensor range may be set too high. If the sensor is located in a darker location, try reducing the
sensor range to a lower range using the instructions in the Advanced Daylight Level Adjustment
section.
●
Use the HHPRG-RC remote to adjust daylight levels per the Advanced Daylight Level Adjustment
procedures in the installation instructions.
●
Check the Low End trimpot to ensure it is not set all the way clockwise.
If still having trNuble with dimmer respNnse ON, call Technical Services at 1-800-553-3879
Receptacle
switchpacks will
not turn ON
Alert Mode
●
Alert Mode turns OFF all receptacle switchpacks while the alert is active. Disconnect contact into
the Alert Mode terminal to verify normal operation resumes. Troubleshoot the connected system to
determine the cause of the alert signal.
Connection Issue
●
Verify that all Click & Go Connections are connected to the correct ports for the accessories being
used.
Power Interruption
●
Check incoming voltage and/or wiring to the receptacle switchpack.
Receptacle
switchpacks will
not turn OFF
Occupancy Sensor
or Time Clock
connections are not
present
●
To turn OFF, the receptacle switchpacks require either a vacancy command from an occupancy sensor,
OR a time clock command to After-Hours Mode. Wallstations do not cause receptacles to turn OFF.
Ensure that one of these methods is being used to successfully integrate receptacle switchpacks.
If still having trNuble with receptacle respNnse ON, call Technical Services at 1-800-553-3879
Solatubes will
not close
Wrong Button
Pressed
●
Solatubes close only with certain buttons. Make sure that the button you are pressing should control
the Solatube. Refer to the Wallstation Operation Charts in your installation instruction for button
operation details.
Alert Mode
●
Alert Mode opens all Solatubes while the alert is active. Disconnect contact into the Alert Mode
terminal to verify normal operation resumes. Troubleshoot the connected system to determine the
cause of the alert signal.
Connection Issue
●
Verify that the Solatube Daylight Dimmer is a supported model and has been connected properly to
the Room Controller.
Power Interruption
●
Verify incoming voltage and/or wiring to the Solatube daylight dimmer.
Solatubes will not
open
Wrong Button
Pressed
●
Solatubes open only with certain buttons. Make sure that the button you are pressing should control
the Solatube. Refer to the Wallstation Operation Charts in your installation instruction for button
operation details.
Connection Issue
●
Verify that the Solatube Daylight Dimmer is a supported model and has been connected properly to
the Room Controller.
Power Interruption
●
Verify incoming voltage and/or wiring to the Solatube daylight dimmer.
If still having trNuble with SNlatube respNnse ON, call Technical Services at 1-800-553-3879
WARRANTIES AND LIMITATION OF LIABILITY
Please refer to
httpe://www.eatNn.cNm/LightingWarrantyTerms
for our terms and conditions.
© 2017 Eaton
All Rights Reserved
Printed in USA
Publication No. 9850-000362-04
October 10, 2017
Eaton
1121 Highway 74 South
Peachtree City, GA 30269
P: 770-486-4800
www.eaton.com/lightingsystems
For service or technical assistance:
1-800-553-3879
Canada Sales
5925 McLaughlin Road
Mississauga, Ontario L5R 1B8
P: 905-501-3000-
F: 905-501-3172
Eaton is a registered trademark.
All other trademarks are property
of their respective owners.
Product availability, specifications, and
compliances are subject to change
without notice.
