E.F. Johnson Company 53SL ES Series, Руководство по эксплуатации

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11-2 53SL ES Series Mobile Radio Operating Manual April 2009
Telephone Technical Support Section 11 - Service Information
11.2 Telephone Technical Support
Technical support personnel can help resolve many issues over the telephone, such as
display, volume, software, programming. The Customer Service Department can be
reached using the following telephone numbers:
Toll-Free: (800) 328-3911 (all except Multi-Net)
(800) 295-1773 (Multi-Net only)
Fax: (972) 819-0639
E-Mail: customerservice@efji.com
11.2.1 BEFORE Contacting Technical Support
It will be more efficient if you have critical information on hand before contacting
customer support. Be sure to have the following:
- Any necessary equipment model numbers and configuration options.
- Description of the problem/symptoms
- Description of any troubleshooting actions performed.
11.3 Factory Customer Service
The EFJohnson Technologies Customer Service Department provides customer assistance
on technical problems and the availability of local and factory repair facilities. Regular
customer service hours are 8:00 a.m. - 5:00 p.m. Central Time, Monday- Friday. A
technical support subscription service is available or support can be purchased on an as-
needed basis. The Customer Service Department can be reached using the following
telephone numbers:
Toll-Free: (800) 328-3911 (all except Multi-Net)
(800) 295-1773 (Multi-Net only)
Fax: (972) 819-0639
E-Mail: customerservice@efji.com
You can also e-mail a person directly if you know their first initial/last name. For example,
if John Smith is an EFJohnson Technologies employee, then his e-mail address is probably
jsmith@efji.com.
Note
Emergency 24-hour technical support is also available at the preceding numbers during
off hours, holidays, and weekends.