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Appendix B
L
EGAL
L
IMITATIONS
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE
REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED
WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR INABILITY
TO USE, THIS SYSTEM. UNDER NO CIRCUMSTANCES SHALL ECHOSTAR’S
LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF
THIS WARRANTY. ECHOSTAR RESERVES THE RIGHT TO REFUSE TO HONOR
THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE
EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED
PROPERLY. THIS WARRANTY SHALL BE VOID IF ANY FACTORY-APPLIED
IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR
CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS
WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY
AN UNAUTHORIZED PERSON.IDENTIFICATION MARK, INCLUDING BUT NOT
LIMITED TO SERIAL OR CONDITIONAL ACCESS NUMBERS, HAS BEEN
ALTERED OR REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF THE
RECEIVER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON.
I
F
Y
OU
N
EED
A
SSISTANCE
1. Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and
either your customer account number, the receiver conditional access number, or the
receiver model number ready. Display the
Important System Information menu to find
these numbers.
2. A Customer Service Representative will assist you.
3. If the Representative determines you should return any equipment, you will be directed to
call a Return Authorization representative. Before shipping any equipment, you must talk to
a Return Authorization representative and must obtain a Return Authorization (RA) number.
4. You will be given the appropriate address for which to return your equipment. Whether
under warranty or not, you will be responsible for the cost of shipping back the defective
equipment. For faster service, see the Advance Exchange Program
below.
5. Returned equipment must be packaged properly, using either the original shipping materials
or the packaging in which the replacement equipment is shipped. Include a copy of the Bill
of Sale. Any items returned without a copy of the Proof of Purchase will be considered out
of warranty
. Follow the instructions given to you by the Customer Service Representative.
6. Write the RA number in large, clearly visible characters on the outside of the shipping box
that you use to return the equipment. To avoid confusion and misunderstandings, shipments
without an RA number clearly visible on the outside of the box will be returned to you at
your expense.
A
DVANCE
E
XCHANGE
P
ROGRAM
The Advance Exchange Program allows you to have replacement equipment shipped
immediately to you (depending upon where you live, it could take three to five business days).
Along with replacement equipment, you will receive a prepaid shipping label and instructions
on how to return the defective equipment.
The shipping charge, for receiving replacement equipment and returning the defective
equipment, is a one-time fee based on EchoStar’s competitive bulk shipping rates (additional
charges may apply outside of the continental US). This fee will be charged to your billing
account or your valid credit card.
If you do not ship the defective equipment to EchoStar within ten days after receiving the
replacement, your billing account or credit card will be charged the market price of the
replacement. If you return the defective equipment after
ten days, you will receive a full refund
less an administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will
be charged the standard repair fee for the replacement. If damage to the defective equipment is
found, which EchoStar in its sole discretion determines has voided the warranty, or makes the