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Digital PRIORIS MTE Server

Troubleshooting

MCS Logistics Engineering - Nijmegen

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QAPlus/FE Error Messages

(continued)

Component

Messages

Solution

CMOS

CMOS Clock Test Failed

Change time from Setup menu in QAPLUS

Serial port

COM port failed
Serial Chip Error
Serial Compare Error
Serial Timeout Error

Check COM device
Check connections
Replace COM device
Replace COM device

Video adapter

Video Failed
Error in Video Buffer

Replace video adapter
Replace video adapter

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Содержание PRIORIS MTE

Страница 1: ...R I S M T E Service Maintenance Manual PRIORIS MTE Server K MN SD00000 04 JG00 A Copyright Digital Equipment Corporation All rights reserved November 1995 NIJMEGEN THE NETHERLANDS MCS LOGISTICS ENGIN...

Страница 2: ...ts Use duplication or disclosure by the U S Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS252 227 7013...

Страница 3: ...he SCU 16 SCI Files and CFG Files 16 Using the SCU 16 Configure The Computer 17 Adding ISA Boards 18 SCU AND SETUP OPTIONS 18 Additional Option Information 23 System Base Memory 23 System Board Extend...

Страница 4: ...ry Cache Memory 43 Installing Video Memory upgrade on the SVGA Video Card 44 ADDING MASS STORAGE DEVICES 45 CHAPTER 4 TROUBLESHOOTING 47 INITIAL TROUBLESHOOTING 47 POST AND BOOT MESSAGES 48 BEEP CODES...

Страница 5: ...oard Memory Banks locations 33 Figure 3 7 Removing the Lower Drive Bay Assembly 34 Figure 3 8 Removing the Lower Drive Bay Devices 35 Figure 3 9 Removing a Device from the Second Drive Bay 36 Figure 3...

Страница 6: ......

Страница 7: ...apply to the computer s to be serviced since many of the diagnostic tests are designed to test more than one product CAUTION Digital recommends that only A certified engineers attempt to repair this e...

Страница 8: ......

Страница 9: ...ters as clients or as servers in a network environment Features Upgradable system comptible P24T ZIF socket 8 MB system RAM Upgradable to 128 MB on motherboard 128 KB external cache memory direct mapp...

Страница 10: ...rmation Prioris MTE Server Model CPU RAM Cache FDD HDD CD ROM FR PCT73 BV 486DX2 66 MHz 8 MB 128 KB 1 44 MB None None FR PCT73 BB 486DX2 66 MHz 16 MB 128 KB 1 44 MB 1 GB SCSI 2 Standard FR PCT73 LE 48...

Страница 11: ...y diskette supplied with the system Recovery Diskette A recovery diskette should always be prepared before attempting to upgrade the BIOS This diskette contains a BIOS image and a program to load the...

Страница 12: ...ist a directory of BIN BIOS image files Select the desired image file The message The old BIOS will now be replaced by the new BIOS image Select Program to start or Cancel to abort Keep in mind that p...

Страница 13: ...the following methods to access Setup ROM Based Setup Boot the computer and allow the POST to complete then press F1 to display the initial Setup screen SETUP COM Insert the Utilities diskette in dri...

Страница 14: ...POST fails to complete successfully access Setup and check all settings If necessary press F5 to load factory default values Loading these values allows the computer to operate with a minimum of opti...

Страница 15: ...S M T E The SCU The SCU enables to setup and configure the server using the menu driven items shown in figure 2 1 Depending on the installed hardware and level of server security required you might h...

Страница 16: ...ics and the server resources they require for proper operation When additional EISA PCI or ISA expansion boards are installed make sure to copy the CFG files and overlays if applicable associated with...

Страница 17: ...igure Computer option to configure the server 9 If applicable select the Maintain System Configuration Diskette option to create change or update SCI or CFG files 10 To end the SCU session select the...

Страница 18: ...form the following steps to add ISA boards to the server configuration 1 Select Step 2 Adding and Removing Boards and update the list of boards and options to include any ISA boards to be installed in...

Страница 19: ...e size and density of 3 inch diskette drives Selects the size and density of 5 inch diskette drives Disables the selected diskette drive Exchange Diskette Drives Enabled Disabled Enables the logical e...

Страница 20: ...on board printer port Video Type VGA or EGA CGA 40 columns CGA 80 columns Monochrome Allows to specify the type and mode of the video module that is installed Shadow Video BIOS ROM Enabled Disabled E...

Страница 21: ...mLock feature each time you boot the computer Keyboard Not Installed Installed Set this option to Not Installed if you plan to operate the computer as a network server without a keyboard installed Ena...

Страница 22: ...56Hz NI 1024x768 43Hz I 1024x768 60Hz NI 1024x768 72Hz NI 1280x1024 43Hz I 640x480 60Hz NI 640x480 72Hz NI 800x600 60Hz NI 800x600 72Hz NI 800x600 56Hz NI 1024x768 43Hz I 1024x768 60Hz NI 1024x768 72...

Страница 23: ...48 and 49 unless the Local Area Network LAN software does not recognize them Otherwise use types 2 and 3 Note that this option does not apply to SCSI devices Hard Drive 1 Hard Drive 2 This option mus...

Страница 24: ......

Страница 25: ...erly connected Keep circuit boards and components away from non conductors Keep clothing away from circuit boards and components Keep circuit boards in anti static bags Be cautious when AC power is ex...

Страница 26: ...should be an all purpose cleaner that is used in house Special Tools Required None Remedial Diagnostic Test Software QAPLUS fe Server Advanced Diagnostic Software latest version Supplier information D...

Страница 27: ...g power cord from wall outlet 4 Disconnect power cord and monitor cord from server WARNING You might injure yourself or damage the server if you attempt to remove the side panel before unplugging the...

Страница 28: ...erver Components Legend Component 1 Power supply 2 Three 5 inch half height drive bays 3 3 inch diskette drive 4 Fan Speaker assembly 5 Main logic board 6 One EISA or VL Bus local bus expansion slot V...

Страница 29: ...ed local bus video slot one EISA or VL bus slot VESA An Industry Standard Architecture ISA board can be installed in EISA slots Expansion Slot Designation Description EISA slots 1 to 5 Supports extend...

Страница 30: ...Logic Board Jumper Settings Setting in bold italics are factory default settngs Feature Description Setting BIOS top 8K reprogram Reserved for factory use only J43 open CPU Select P24T 486 DX or DX2...

Страница 31: ...Digital PRIORIS MTE Server Service Procedures MCS Logistics Engineering Nijmegen 31 P R I O R I S M T E Main Logic Board Jumper Locations Figure 3 4 Main Logic Board Jumper Locations...

Страница 32: ...A Video Card with 1 MB video memory SVGA Video Card jumper settings Setting in bold italics are factory default settngs Jumper Description Setting J1 VGA Contr Main Loigc Board IRQ9 Enabled Disabled I...

Страница 33: ...4 MB 16 MB or 64 MB single in line memory modules SIMMs can be added The PRIORIS MTE Server requires 36 bit SIMMs that have an access time of 70 ns or less Memory Configurations Bank 0 Bank 1 Bank 2...

Страница 34: ...nd unplug the power cord from the wall outlet 2 Unplug the power cord and monitor cord from the back of the server 3 Unlock and remove the left side panel 4 Remove the cables from the devices in the l...

Страница 35: ...RIORIS MTE Server Service Procedures MCS Logistics Engineering Nijmegen 35 P R I O R I S M T E Removing Devices in the Lower Drive Bay Area continued DE C 006 01 Figure 3 8 Removing the Lower Drive Ba...

Страница 36: ...llowing steps 1 Turn off the server Disconnect any external devices and unplug the power cord from the wall outlet Unplug the power cord and monitor cord from the back of the server 2 Unlock and remov...

Страница 37: ...perform the following steps 1 Turn off the server Disconnect any external devices and unplug the power cord from the wall outlet Unplug the power cord and monitor cord from the back of the server 2 Un...

Страница 38: ...d 1 Turn off external devices and server 2 Disconnect external devices ac power and monitor power 3 Unlock and remove side panel 4 Remove all connectors 5 Remove CPU module retaining bracket and CPU m...

Страница 39: ...monitor power 3 Unlock and remove side panel 4 Remove metal shield 5 Remove the upper and lower devices 6 Step 1 Remove ON OFF switch see Figure 3 12 7 Step 2 Remove screw from the Powerplug and pull...

Страница 40: ...rocedures Digital PRIORIS MTE Server 40 MCS Logistics Engineering Nijmegen P R I O R I S M T E Removing Power Supply continued Figure 3 14 Removing the screws at the rear Figure 3 15 Removing the Powe...

Страница 41: ...outlet Unplug the power cord and monitor cord from the back of the server 3 Unlock and remove the left side panel 4 Remove the battery 5 Install the new battery CAUTION Make sure pin 1 on the battery...

Страница 42: ...de panel 3 Lift up the release lever and move the lever to the right 4 Remove the CPU chip and note the location of pin 1 The pin 1 location on the chip is designated by a white dot and a notch on the...

Страница 43: ...essor An additional 128 KB cache memory option is available to increase secondary cache memory to256 KB This kit consists of four 20 ns 32 KB 8 SRAM DIP chips installed in sockets provided on the main...

Страница 44: ...VGA Video card To install the video memory upgrade chips 1 Turn off the computer 2 Disconnect external devices ac power and monitor power 3 Unlock and remove cover 4 Remove SVGA video card and install...

Страница 45: ...or three 5 inch half height devices Each drive bay is equipped with a removable panel to accommodate devices requiring front panel access The bottom two bays of this area can be used to mount one full...

Страница 46: ......

Страница 47: ...rd disk drives spin down completely and then turn it back on If the POST detects an error take the appropriate steps to correct the problem After the problem has been resolved restart the computer Run...

Страница 48: ...and so on These messages can differ at each occurrence POST Countdown Number Message Number Message Solution 240 0007 No timer tick Replace main logic board 200 0001 Shutdown failure Replace main log...

Страница 49: ...is indicated by a 2 1 4 beep code aburst of two beeps a single beep and a burst of four beeps The following tables list the beep codes when it encounters an error The first table lists fatal errors th...

Страница 50: ...RAM failure 2 4 1 Bit C 1st 64 KB RAM failure 2 4 2 Bit D 1st 64 KB RAM failure 2 4 3 Bit E 1st 64 KB RAM failure 2 4 4 Bit F 1st 64 KB RAM failure 3 1 1 Slave DMA register failure 3 1 2 Master DMA r...

Страница 51: ...stalled Adjust the brightness and contrast controls Check all monitor connections Computer does not boot from an IDE hard disk drive Operating system software is not installed on the IDE hard disk dri...

Страница 52: ...the keyboard to the keyboard port No response to mouse commands Mouse is password protected Mouse is connected to the keyboard port Mouse driver not installed Enter the keyboard and mouse password Con...

Страница 53: ...e SCU and set the Diskette Write Protection option to Disabled Monitor Troubleshooting Problem Possible Cause Action No screen display Configuration error Run the SCU to configure the server for VGA o...

Страница 54: ...running tests QAPlus FE Error Messages Component Messages Solution CPU Arithmetic Function Failed General Functions Failed Exception Interrupt in Protected Mode Refresh Failure Logic Functions Failed...

Страница 55: ...ent Messages Solution CMOS CMOS Clock Test Failed Change time from Setup menu in QAPLUS Serial port COM port failed Serial Chip Error Serial Compare Error Serial Timeout Error Check COM device Check c...

Страница 56: ......

Страница 57: ...ample some network expansion boards require a specific memory location If that location is already allocated a memory conflict results and the expansion board will not operate as expected Note that so...

Страница 58: ...2FF COM2 378 37F LPT 3B0 3DF VGA Registers 3F0 3F7 Diskette controller 3F6 3F7 IDE Controller alt status device address 3F8 3FF COM1 46E8 VGA Enable register C00 EISA config PAGE register 800 8FF EIS...

Страница 59: ...continued Priority Interrupt Controller Interrupt Number Interrupt Source 11 1 IRQ3 COM2 12 1 IRQ4 COM1 13 1 IRQ5 Reserved 14 1 IRQ6 Diskette drive 15 1 IRQ7 LPT DMA Channel Assignment Channel Control...

Страница 60: ......

Страница 61: ...d Sequential write random read Destructive Tests Floppy Disk All Tests Keyboard All Tests COM Ports All Tests LPT Ports All Tests Pointer device All Tests 3 Successful bootstrap of the on the computer...

Страница 62: ......

Страница 63: ...st strap Other Needed Materials Cleaning agent should be an all purpose cleaner that is used in house Required Special Tools None Remedial Diagnostic Test Software QAPLUS fe PC Advanced Diagnostic Sof...

Страница 64: ...T E ECO FCO Information BIOS version information Refer to the Digital DECpc Bulletin Board Support for the latest information on BIOS upgrades Network locations North America South America Australia...

Страница 65: ...ards The most current product information and technical support is also available on line The most current device drivers Setup diskettes and technical tips can be found on all of these bulletin board...

Страница 66: ......

Страница 67: ...ll do our best to make this document a valuable support to your service effort for Digital Please fill out the reader feedback form and send or fax it to Digital Equipment Parts Center b v Att MCS Log...

Страница 68: ......

Страница 69: ...Personal Notes...

Страница 70: ...Personal Notes...

Страница 71: ...Personal Notes...

Страница 72: ...Personal Notes...

Страница 73: ...ed on this form are used at Digital s direction Did you find errors in this manual If so specify by page What is your general reaction to this manual format completeness organisation etc Is the docume...

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