Digital Equipment LA310, Инструкция по установке и эксплуатации

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Maintaining the Printer
5.3 Service
5.3 Service
If you cannot correct a problem with the printer, contact your local Digital
office.
5.4 Digital Equipment Corporation Services
Digital Equipment Corporation provides a wide range of maintenance programs
that cover small systems, terminals, and printers. These include on-site, carry-
in, and mail-in maintenance services. You can use these programs to select
a plan that meets your service needs, from complete Digital support to
self-maintenance.
On-Site Service Choose from three fast, low-cost, high quality, on-
site maintenance options: O, OPENcare,
or Time and Materials service.
Carry-In Service More than 150 Digital service centers in major
cities around the world offer convenient, fast, and
dependable DECreturn maintenance.
DECmailer For those capable of self-maintenance, a fast
turnaround module and sub-assembly repair
service.
For more information on any of Digital Equipment Corporation’s Maintenance
Services, call the Digital Customer Services office in your area during normal
business hours.
5.5 Calling the Service Center
Refer to the following advice before calling the service center.
Before calling for service, check
the problem yourself. Check Section 5.2; you may be able to solve the
problem yourself.
Who should call for service? Typically, the system manager should place the call
for service.
What the service center
needs to know. Write down the serial and model numbers of the
LA310 MultiPrinter. These are located on the back
of the printer.
Maintaining the Printer 5–9