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Troubleshooting Your System

155

Troubleshooting Your System

Safety First — For You and Your System

WARNING:

Only trained service technicians are authorized to remove the system

cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.

Troubleshooting System Startup Failure

If your system halts during startup prior to video imaging or LCD messaging,
especially after installing an operating system or reconfiguring your system’s
hardware, check for the following conditions:

•

If you boot the system to the BIOS boot mode after installing an operating
system from the UEFI Boot Manager, the system will hang. The reverse is
also true. You must boot to the same boot mode in which you installed the
operating system. See "Using the System Setup Program and UEFI Boot
Manager" on page 61.

•

Invalid memory configurations could cause the system to halt at startup
without any video output. See "System Memory" on page 106.

For all other startup issues, note the LCD panel messages and any system
messages that appear onscreen. See "LCD Status Messages (Optional)" on
page 28 and "System Messages" on page 42 for more information.

Troubleshooting External Connections

Ensure that all external cables are securely attached to the external
connectors on your system before troubleshooting any external devices. See
Figure 1-1 and Figure 1-4 for the front- and back-panel connectors on your
system.

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Содержание PowerEdge T410

Страница 1: ...Dell PowerEdge T410 Systems Hardware Owner s Manual ...

Страница 2: ...rved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and tra...

Страница 3: ... View Menu 18 Hard Drive Status Indicators 19 Back Panel Features and Indicators 20 Guidelines for Connecting External Devices 22 NIC Indicator Codes 23 Power Indicator Codes 23 Diagnostic Lights Optional 26 LCD Status Messages Optional 28 Solving Problems Described by LCD Status Messages 41 Removing LCD Status Messages 41 System Messages 42 Warning Messages 58 Diagnostics Messages 59 ...

Страница 4: ...ons 63 Main Screen 63 Memory Settings Screen 65 Processor Settings Screen 66 SATA Settings Screen 67 Boot Settings Screen 68 Integrated Devices Screen 69 PCI IRQ Assignment Screen 70 Serial Communication Screen 70 Embedded Server Management Screen Optional 71 Power Management Screen 71 System Security Screen 72 Exit Screen 74 Entering the UEFI Boot Manager 74 Using the UEFI Boot Manager Navigation...

Страница 5: ...Entering the iDRAC Configuration Utility 82 3 Installing System Components 83 Recommended Tools 83 Inside the System 83 Front Bezel 85 Removing the Front Bezel 85 Installing the Front Bezel 86 Front Bezel Inserts 87 Removing the Front Bezel Insert 87 Installing the Front Bezel Insert 88 EMI Filler 88 Removing an EMI Filler 88 Installing an EMI Filler 89 Opening and Closing the System 90 Opening th...

Страница 6: ...cal or a Tape Drive 102 Installing an Optical or Tape Drive 103 System Memory 106 General Memory Module Installation Guidelines 106 Mode Specific Guidelines 107 Installing Memory Modules 110 Removing Memory Modules 113 Expansion Cards 114 Expansion Card Installation Guidelines 114 Installing an Expansion Card 115 Removing an Expansion Card 118 RAID Battery Optional 119 Removing the RAID Battery 11...

Страница 7: ...mote Access Controller 6 iDRAC6 Enterprise Card Optional 129 Installing an iDRAC6 Enterprise Card 129 Removing an iDRAC6 Enterprise Card 132 VFlash Media Optional 133 Installing a VFlash Media 133 Removing a VFlash Media 133 System Fan 133 Removing the System Fan 133 Installing the System Fan 135 Processors 135 Removing a Processor 135 Installing a Processor 138 System Battery 139 Replacing the Sy...

Страница 8: ...tion Board 148 Installing the Power Distribution Board 150 System Board Service Only Procedure 150 Removing the System Board 150 Installing the System Board 153 4 Troubleshooting Your System 155 Safety First For You and Your System 155 Troubleshooting System Startup Failure 155 Troubleshooting External Connections 155 Troubleshooting the Video Subsystem 156 Troubleshooting a USB Device 156 Trouble...

Страница 9: ...cal Drive 165 Troubleshooting an External Tape Drive 166 Troubleshooting a Hard Drive 167 Troubleshooting a SAS or SAS RAID Controller 168 Troubleshooting Expansion Cards 169 Troubleshooting the Processors 171 5 Running the System Diagnostics 173 Using Dell Diagnostics 173 Embedded System Diagnostics Features 173 When to Use the Embedded System Diagnostics 174 Running the Embedded System Diagnosti...

Страница 10: ... Options 175 Viewing Information and Results 176 6 Jumpers and Connectors 177 System Board Jumpers 177 System Board Connectors 178 SAS Backplane Board Connectors 181 Power Distribution Board Connectors 182 Disabling a Forgotten Password 183 7 Getting Help 185 Contacting Dell 185 Glossary 187 Index 197 ...

Страница 11: ...Boot Manager or the UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 61 F12 Starts PXE boot Ctrl E Enters the Baseboard Management Controller BMC or iDRAC Configuration Utility which allows access to the system event log SEL and configuration of remote access to the system For more information see the BMC or iDRAC user ...

Страница 12: ...c indicators The illustration in this section shows a system with an LCD panel Figure 1 1 Front Panel Features and Indicators Item Indicator Button or Connector Icon Description 1 Front bezel Covers the system s front loading hard drives 2 USB connectors 2 Connects USB devices to the system The ports are USB 2 0 compliant 1 2 3 4 6 8 9 10 7 5 ...

Страница 13: ...or can take up to 25 seconds to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off NOTE To force an ungraceful shutdown press and hold the power button for five seconds 5 System identification button...

Страница 14: ...ion The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on 8 Optical drive optional One or two optional SATA DVD ROM or DVD RW drives NOTE DVD devices are data only 9 Tape drive optio...

Страница 15: ...ge 27 for information about specific status codes The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition When the system is in standby mode the LCD backlight is off and can be turned on by pressing the Select button on the LCD panel The LCD backlight will remain off if LCD messaging is turned off through the BMC or iDRAC utility the LCD pan...

Страница 16: ...the Home icon From the Home screen press the Select button to enter the main menu See the following tables for information on the Setup and View submenus Item Buttons Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press once to increase scrollin...

Страница 17: ...nable DNS and to view domain addresses Two separate DNS entries are available Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL This can be useful when trying to match an LCD message with an SEL entry Select Simple to display LCD error messages in a simplified user friendly description See LCD Status Messages Optional on page 27 for a list ...

Страница 18: ...TE If the iDRAC Express card is not installed on the system the MAC option displays the MAC addresses for BMC iSCSIn or NETn Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup m...

Страница 19: ...cator Pattern RAID Only Condition Blinks green two times per second Identify drive preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure 1 2 ...

Страница 20: ...tures and Indicators Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds amber three seconds and off six seconds Rebuild aborted Drive Status Indicator Pattern RAID Only Condition 5 6 4 3 1 7 8 2 9 ...

Страница 21: ...Gen 1 full length Slot 4 PCIe x8 x4 routing Gen 2 half length Slot 5 PCIe x16 x8 routing Gen 2 half length 2 Ethernet connectors 2 Integrated 10 100 1000 NIC connectors 3 video connector Connects a VGA display to the system 4 serial connector Connects a serial device to the system 5 USB connectors 4 Connects USB devices to the system The ports are USB 2 0 compliant 6 iDRAC6 Enterprise port optiona...

Страница 22: ...s been installed on the system If necessary to enable ports on your system use the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 61 8 power supplies 2 Depending on your configuration your system may have a redundant power supply or a non redundant power supply NOTE The figure shows a system with a redundant power supply Redundant power supply 580 W Non redun...

Страница 23: ...AC source is connected to the power supply and that the power supply is operational When the system is on a green light also indicates that the power supply is providing DC power to the system 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network lin...

Страница 24: ...e capacity of the other installed power supply CAUTION When correcting a power supply mismatch replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to an Energy Smart configuration or vice versa you must power down the system Figu...

Страница 25: ...ted Green In standby mode a green light indicates that a valid AC source is connected to the power supply and that the power supply is operational When the system is on a green light also indicates that the power supply is providing DC power to the system 1 power supply test switch 2 power supply status 1 2 ...

Страница 26: ...Action The system is in a normal off condition or a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system Plug the system into a working electrical outlet and press the power button The system is in a normal operating condition after POST Information only BIOS checksum failure detected system is in recovery mode See Get...

Страница 27: ...85 Memory configuration error See Troubleshooting System Memory on page 162 Possible system board resource and or system board hardware failure See Getting Help on page 185 Possible system resource configuration error See Getting Help on page 185 Other failure Ensure that the diskette drive optical drive and hard drives are properly connected See Troubleshooting Your System on page 155 for the app...

Страница 28: ... can be defined by the user in the System Setup program The SYSTEM NAME displays under the following conditions The system is powered on The power is off and active errors are displayed This message is for information only You can change the system ID and name in the System Setup program See Entering the System Setup Program on page 62 E1000 Failsafe voltage error Contact support Check the system ...

Страница 29: ...oller battery failure Check battery RAID battery is either missing bad or unable to recharge due to thermal issues Reseat the RAID battery connector See Installing a RAID Battery on page 120 and Troubleshooting System Cooling Problems on page 161 E1216 3 3V Regulator failure Reseat PCIe cards 3 3V voltage regulator has failed Remove and reseat the PCIe expansion cards If the problem persists see T...

Страница 30: ... failed Call support One of the on board voltage regulators failed Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 E1310 Fan RPM exceeding range Check fan RPM of the specified fan is outside of the intended operating range See Troubleshooting System Cooling Problems on page 161 E1311 Fan module RPM exceeding range Check fan R...

Страница 31: ...ck CPU is seated properly Specified processor is missing or bad and the system is in an unsupported configuration Ensure that the specified microprocessor is properly installed See Troubleshooting the Processors on page 171 E141C Unsupported CPU configuration Check CPU or BIOS revision Processors are in an unsupported configuration Ensure that your processors match and conform to the type describe...

Страница 32: ...rom the system See Troubleshooting Power Supplies on page 161 E1614 Power Supply W error Check power supply Specified power supply has failed See Troubleshooting Power Supplies on page 161 E1618 Predictive failure on Power Supply W Check PSU An over temperature condition or power supply communication error has caused the predictive warning of an impending power supply failure See Troubleshooting P...

Страница 33: ...Ensure that power supplies with matching wattage are installed See the Technical Specifications outlined in your system s Getting Started Guide E1629 Power required PSU wattage Check PSU and config The system configuration requires more power than the power supplies can provide even with throttling Turn off power to the system reduce the hardware configuration or install higher wattage power suppl...

Страница 34: ...nent that resides in PCI configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 169 E1714 Unknown error Review clear SEL The system BIOS has determined there has been an error in the system but is unable to determine its origin Check the SEL for more information and then clear the SEL Remove AC power...

Страница 35: ...Getting Help on page 185 E1A14 SAS cable A failure Check connection SAS cable A is missing or bad Reseat the cable If the problem persists replace cable If the problem persists see Getting Help on page 185 E1A15 SAS cable B failure Check connection SAS cable B is missing or bad Reseat the cable If the problem persists replace cable If the problem persists see Getting Help on page 185 E1A1D Control...

Страница 36: ...he system BIOS failed to copy its flash image into memory See Troubleshooting System Memory on page 162 E2014 CMOS RAM failure Power cycle AC CMOS failure CMOS RAM not functioning properly Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 E2015 DMA Controller failure Power cycle AC DMA controller failure Remove AC power to the ...

Страница 37: ...E2019 Parity error Power cycle AC Parity error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 E201A SuperIO failure Power cycle AC SIO failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 E201B Keyboard Controller error Power cycle AC Keyboard contro...

Страница 38: ...ting Help on page 185 E201E POST memory test failure Check DIMMs BIOS POST memory test failure See Troubleshooting System Memory on page 162 If the problem persists see Getting Help on page 185 E2020 CPU configuration failure Check screen message Processor configuration failure Check screen for specific error messages See Troubleshooting the Processors on page 171 E2021 Incorrect memory configurat...

Страница 39: ...M Reseat DIMM The system BIOS has disabled memory single bit error SBE logging and will not log anymore SBEs until the system is rebooted represents the memory module implicated by the BIOS Remove AC power to the system for 10 seconds and restart the system If the problem persists see Troubleshooting System Memory on page 162 E2112 Memory spared on DIMM Power cycle AC The system BIOS has spared th...

Страница 40: ...ntially on the LCD The eleventh message instructs the user to check the SEL for details on the events Check the SEL for details on the events Remove AC power to the system for 10 seconds or clear the SEL I1912 SEL full Review clear log The SEL is full of events and is unable to log any more Check the SEL for details on the events then clear the SEL I1920 iDRAC6 Upgrade Successful iDRAC6 Express ca...

Страница 41: ... out of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to remove the message from the display W1627 Power required PSU wattage Check PSU and config The system configuration requires more power than what the power supply can provide Turn off power to the system reduce the hardware config...

Страница 42: ... System Messages System messages appear on the screen to notify you of a possible problem with the system NOTE If you receive a system message not listed in the table check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action Table 1 3 System Messages Message Causes Corrective...

Страница 43: ...Guidelines on page 106 If the problem persists see Troubleshooting System Memory on page 162 Alert iDRAC6 not responding Rebooting The iDRAC6 is not responding to BIOS communication either because it is not functioning properly or has not completed initialization The system will reboot Wait for the system to reboot Alert iDRAC6 not responding Power required may exceed PSU wattage Alert Continuing ...

Страница 44: ...stem may power down without warning The system configuration of processor s memory modules and expansion cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are install...

Страница 45: ... on system board Please run SETUP NVRAM_CLR jumper is installed in the clear setting CMOS has been cleared Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on page 61 CPU set to minimum frequency The processor speed may be intentionally set low...

Страница 46: ...etected System halted Current boot mode is set to UEFI Please ensure compatible bootable media is available Use the system setup program to change the boot mode as needed The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup P...

Страница 47: ...ttached to correct connectors Mouse or keyboard cable is loose or improperly connected Reseat the mouse or keyboard cable Defective mouse or keyboard Ensure that the mouse or keyboard is operational See Troubleshooting a USB Device on page 156 Gate A20 failure Faulty keyboard controller faulty system board See Getting Help on page 185 Invalid configuration information please run SETUP program An i...

Страница 48: ...ed System is in manufacturing mode Reboot to take the system out of manufacturing mode Maximum rank count exceeded The following DIMM has been disabled x Invalid memory configuration The system will run but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 106 Memory Initializati...

Страница 49: ...test was terminated by pressing the spacebar Information only MEMTEST lane failure detected on x Invalid memory configuration Mismatched memory modules are installed Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 106 Mirror mode disabled For mirror mode DIMMs must be installed in pairs Pairs must be matched in size an...

Страница 50: ...on settings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 61 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help on page 185 PCIe Training...

Страница 51: ...page 106 Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or USB device Ensure that the USB cables SAS SATA backplane cables or optical drive cables are properly connected See Troubleshooting a USB...

Страница 52: ...of three must be populated across slots The memory configuration does not match the setting in BIOS The BIOS setting has been disabled Reconfigure the memory modules for Memory Sparing mode See System Memory on page 106 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be...

Страница 53: ...should match in rank count x x The following DIMMs should match in size x x The following DIMMs should match in size and geometry x x The following DIMMs should match in size and rank count x x Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot Replace the memory module See System Memory on page 106 Time of day clock stopped Faulty b...

Страница 54: ...nored System will now reset A TPM configuration command has been entered The system will reboot and execute the command Information only TPM configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message displays during system restart after a TPM configuration command has been entered User interact...

Страница 55: ...ield replacement of the flash memory Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard mouse controller chip Reseat the memory modules See Troubleshooting System Memory on page 162 If the problem persists see Getting Help on page 185 Unsupported CPU combination Unsupported CPU stepping detected Processor s is not supported by the system Install a supported ...

Страница 56: ... setup screen See System Memory on page 106 Unused memory detected DIMMs installed in the following slot s are not available when in 128 Bit Advanced ECC mode The memory configuration is not optimal for mirroring or Advanced ECC Memory Mode Modules in the specified slots are unused Reconfigure the memory for Memory Mirroring or Advanced ECC Memory Mode or change the memory mode to Optimized or Spa...

Страница 57: ...memory modules and expansion cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are installed replace them with the High Output power supplies to use the components Se...

Страница 58: ...y configuration is message Invalid memory configuration The system will run but with reduced functionality Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 106 If the problem persists see Troubleshooting System Memory on page 162 Write fault Write fault on selected drive Faulty USB device USB medium optical drive assemb...

Страница 59: ... shipped with your system Warranty information may be included within this document or as a separate document The Getting Started Guide provides an overview of system features setting up your system and technical specifications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system syst...

Страница 60: ...60 About Your System ...

Страница 61: ...ons that overlays the system BIOS See Entering the UEFI Boot Manager on page 74 for more information on this interface You select the boot mode in the Boot Mode field of the Boot Settings Screen on page 68 screen of the System Setup program Once you specify the boot mode the system boots in the specified boot mode and you proceed then to install your operating system from that mode Thereafter you ...

Страница 62: ...he message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up arrow or Shift Tab Moves to the previous fi...

Страница 63: ... s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 65 Processor Settings Displays information related to processors speed cache and so on See Processor Settings Screen on page 66 SATA Settings Displays a screen to enable or disable the integrated SATA controller and ports ...

Страница 64: ...munication Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen on page 70 Embedded Server Management Displays a screen to configure the front panel LCD options and to set a user defined LCD string See Embedded Server Management Screen Optional on page 71 Power Management Enables you to manage power usage of the processor ...

Страница 65: ...ors during POST which allows the user to observe events that may scroll by unnoticed during normal POST The user can press F1 to continue or F2 to enter the System Setup program CAUTION When setting this option to Disabled the system will not halt if an error occurs during POST Any critical errors will be displayed and logged in the system event log Option Description System Memory Size Displays t...

Страница 66: ...nfiguration is installed If Disabled the system supports Non Uniform Memory architecture NUMA asymmetric memory configurations NOTE The Node Interleaving field must be set to Disabled when using the redundant memory feature Option Description 64 bit Specifies if the processors support 64 bit extensions Core Speed Displays the processor clock speed Bus Speed Displays the processor bus speed Logical...

Страница 67: ...ontroller ATA Mode enables the integrated SATA controller Off disables the controller Port A Auto default Auto enables BIOS support for the device attached to SATA port A Off disables BIOS support for the device Port B Off default Auto enables BIOS support for the device attached to SATA port B Off disables BIOS support for the device Port C Off default Auto enables BIOS support for the device att...

Страница 68: ...USB Flash Drive Emulation Type fields Boot Sequence If Boot Mode is set to BIOS this field provides the location of the operating system files for startup If Boot Mode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing F11 when prompted to do so Hard Disk Drive Sequence Determines the order in which the BIOS attempts to boot from hard drives in the sys...

Страница 69: ...ons are Enabled Enabled with PXE and Enabled with iSCSI Boot PXE support allows the system to boot from the network MAC Address Displays the MAC address for the NIC OS Watchdog Timer Disabled default Sets a timer to monitor the operating system for activity and aids in recovery if the system stops responding When Enabled the operating system is allowed to initialize the timer When Disabled the tim...

Страница 70: ...sole Redirection via COM1 On with Console Redirection via COM2 and Off Serial Port Address Specifies the address of the serial ports External Serial Connector Serial Device1 default Specifies whether Serial Device1 Serial Device2 or Remote Access Device has access to the external serial connector Failsafe Baud Rate 115200 default Displays the failsafe baud rate used for console redirection This ra...

Страница 71: ...for the system to be displayed on the LCD module screen Option Description Power Management Options are OS Control Active Power Controller Custom or Maximum Performance For all but the Custom setting the BIOS pre configures the power settings on this screen as follows OS Control sets the CPU power to OS DBPM the fan power to Minimum Power and the memory power to Maximum Performance In this setting...

Страница 72: ...assword Restricts access to the System Setup program by using a setup password NOTE See Using the System Password on page 77 for more information Password Status Unlocked default When Setup Password is assigned and this field is Locked the system password cannot be changed or disabled at system start up See Using the System Password on page 77 for more information TPM Security Off default Sets the...

Страница 73: ... TPM keys prior to enabling this option When set to Yes all TPM contents are cleared NOTE This field is read only when TPM Security is set to Off Power Button Enabled default If Enabled the power button can turn the system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system powe...

Страница 74: ...etup program and BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager NOTE The system will not respond until the USB keyboard is active If your operating system begins to load before you press F11 allow the system to finish booting and then restart your system and try again AC Power Recovery Last default De...

Страница 75: ...boot to devices starting with the first item in the boot order If the boot attempt fails the system will continue with the next item in the boot order until the boot is successful or no more boot options are found Boot options Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press Enter NOTE If you hot add a boot device press ESC to refre...

Страница 76: ... Option Deletes an existing boot option Enable Disable Boot Option Disables and enables a boot option in the boot option list Change Boot Order Changes the order of the boot option list One Time Boot From File Sets a one time boot option not included in the boot option list Option Description System Setup Accesses the System Setup program without rebooting System Services USC Restarts the system a...

Страница 77: ...led position System Password is Not Enabled and Password Status is Unlocked To assign a system password 1 Verify that Password Status is Unlocked 2 Highlight the System Password option and press Enter 3 Type your new system password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive Certain key combinations ar...

Страница 78: ...reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and will shut down Even after you shut down and restart the system the error message continues to be displayed until the co...

Страница 79: ...system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive Certain key combinations are invalid and if you enter one the system beeps To er...

Страница 80: ... the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password Embedded System Management The Unified Server Configurator USC is an embedded utility that enables systems and storage management tasks from an embedded environment throughout the server s lifecycle The USC can be started during the boot seque...

Страница 81: ...les fault logging and SNMP alerting Provides access to system event log and sensor status Allows control of system functions including power on and off Functions independently of the system s power state or the system s operating system Provides text console redirection for system setup text based utilities and operating system consoles NOTE To remotely access the BMC through the integrated NIC yo...

Страница 82: ...r disable IPMI over LAN Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative user name and password and manage user privileges View System Event Log SEL messages or clear messages from the log For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC Configurati...

Страница 83: ...able hard drives redundant or non redundant power supplies and an LCD panel or diagnostic indicators The illustrations in this section show a system with hot swappable hard drives and an LCD panel Recommended Tools Key to the system keylock 1 and 2 Phillips screwdrivers Wrist grounding strap Inside the System WARNING Only trained service technicians are authorized to remove the system cover and ac...

Страница 84: ...84 Installing System Components Figure 3 1 Inside the System 1 3 6 2 13 9 8 7 14 15 12 10 11 5 4 ...

Страница 85: ...e Front Bezel 1 Using the system key unlock the front bezel if locked 2 Slide the release latch in the direction of the arrow and rotate the top end of the bezel away from the chassis 3 Lift the bezel away from the chassis 1 system cover 2 cooling shroud 3 PCIe expansion card slots 5 4 system fan 5 power supply bay 6 heatsink and processor 1 or 2 7 SAS backplane 8 system feet 4 9 SAS or SATA hard ...

Страница 86: ...ing the Front Bezel 1 Insert the bezel tabs into the bezel tab slots in the chassis See Figure 3 2 2 Press the top end of the bezel into the chassis until the lever locks into place 3 Using the system key lock the bezel 1 front bezel 2 release latch 3 bezel tab slots 2 4 bezel tabs 2 4 2 1 3 ...

Страница 87: ...orresponding insert s on the front bezel NOTE Bezel inserts may contain screws on the inside You can attach the screws to new drives as needed 1 Remove the front bezel See Removing the Front Bezel on page 85 2 Press the insert tab and pull the insert away from the bezel See Figure 3 3 Figure 3 3 Removing and Installing the Front Bezel Insert 1 front bezel 2 insert tab 1 2 ...

Страница 88: ...ing the Front Bezel on page 86 EMI Filler Depending on the configuration of your system an EMI filler may be installed in one or more of the 5 25 inch optical drive bays at the front of the system EMI fillers are essential for airflow efficiency and for electromagnetic interference EMI protection To install an optical drive the corresponding EMI filler must first be removed Removing an EMI Filler ...

Страница 89: ... Installing an EMI Filler Installing an EMI Filler 1 Push the EMI filler into the empty drive bay on the front of the chassis until the filler locks into place See Figure 3 4 2 Replace the front bezel See Installing the Front Bezel on page 86 1 EMI filler 1 ...

Страница 90: ...Opening the System 1 Unless you are removing a hot swap component such as a hard drive or a power supply turn off the system and attached peripherals Disconnect the system from the electrical outlet and peripherals 2 Rotate the system feet inward and lay the system on a flat surface See Figure 3 5 3 Turn the lock on the cover release latch counterclockwise to the unlocked position See Figure 3 5 4...

Страница 91: ...gn the cover with the slots in chassis and lower the cover into the chassis See Figure 3 5 4 Press the cover into the chassis until the latch locks into place 5 Turn the lock on the cover release latch clockwise to the locked position See Figure 3 5 6 Place the system upright and on its feet on a flat stable surface 7 Rotate the system feet outward 1 cover release latch 2 cover release latch lock ...

Страница 92: ...hat the memory modules and heat sink have had sufficient time to cool before you touch it CAUTION Never operate your system with the cooling shroud removed Overheating of the system can develop quickly resulting in shutdown of the system and loss of data Removing the Cooling Shroud 1 Turn off the system and attached peripherals Disconnect the system from the electrical outlet and periperals 2 Rota...

Страница 93: ...pinned under the edges of the cooling shroud 3 Hold the touch points and lower the expansion card stabilizer 4 Close the system See Closing the System on page 91 5 Place the system upright and on its feet on a flat stable surface 6 Rotate the system feet outward 7 Reattach any peripherals then connect the system to the electrical outlet 8 Turn on the system and attached peripherals 1 expansion car...

Страница 94: ... Installing a Drive Blank in the Front Bay 1 Remove the front bezel See Removing the Front Bezel 2 Open the handle on the drive blank 3 Insert the drive blank into the drive bay until the blank is fully seated 4 Close the handle to lock the blank in place Removing a Hot Swap Hard Drive CAUTION To prevent data loss ensure that your operating system supports hot swap drive removal and installation S...

Страница 95: ...e drive bay 6 Remove the four screws that secure the hard drive to the hard drive carrier 7 Remove the hard drive from the carrier 8 Insert a drive blank in the vacated drive bay See Installing a Drive Blank in the Front Bay on page 94 CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed Figure 3 7 Removing and Installing a Hot Swap Hard Drive 1 rele...

Страница 96: ...the front bezel See Removing the Front Bezel on page 85 2 Press the button on the front of the drive carrier rotate the carrier handle outward and remove the carrier from the drive bay 3 Install the hard drive carrier on the hard drive a Insert the hard drive into the hard drive carrier with the connector end of the drive at the rear See Figure 3 8 b Align the screw holes on the hard drive with th...

Страница 97: ...Installing System Components 97 Figure 3 8 Installing a Hard Drive Into a Drive Carrier 1 drive carrier 2 screws 4 3 hard drive 4 SAS SATA screw hole 4 3 1 2 ...

Страница 98: ...s are authorized to remove the system cover and access any components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 2 Rotate the system feet inward and lay the system on a flat surface 3 Open the system See Opening...

Страница 99: ... 9 Removing and Installing a Cabled Hard Drive 6 Detach the hard drive bracket from the hard drive by pushing out at the edges of the bracket and removing the hard drive See Figure 3 10 1 hard drive 2 power and data cable 3 blue tabs 2 2 3 1 ...

Страница 100: ... 10 Reattach any peripherals and connect the system to an electrical outlet 11 Turn on the system and attached peripherals Installing a Cabled Hard Drive WARNING Only trained service technicians are authorized to remove the system cover and access any components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system and atta...

Страница 101: ...ctor on the system board See Figure 6 1 If connecting to a SAS RAID controller card SAS or SATA hard drives connect the data cable to the connector on the card edge For information on installing a SAS controller card see Installing an Expansion Card on page 115 9 Close the system See Closing the System on page 91 10 Place the system upright and on its feet on a flat stable surface 11 Rotate the sy...

Страница 102: ...pening the System on page 90 5 Disconnect the power and data cables from the back of the drive See Figure 3 12 6 Slide the drive release latch in the direction of the arrow to release the shoulder screw and then slide the drive out of the bay See Figure 3 12 7 If you are installing another drive in the bay see Installing an Optical or Tape Drive on page 103 If the drive is being permanently remove...

Страница 103: ...repare the drive for installation For instructions see the documentation that accompanied the drive If you are installing a SAS tape drive you must have an internal SAS expansion card installed See Installing an Expansion Card on page 115 Tape drives cannot be connected to the integrated storage controller card If you are installing a SCSI tape drive you must have a SCSI controller card installed ...

Страница 104: ...st device in a chain of devices or sole device connected to the SCSI controller 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system See Opening the System on page 90 4 Remove the front bezel See Removing the Front Bezel on page 85 5 If you are installing a drive into an empty bay a Remove the EMI filler See Removing an EMI...

Страница 105: ...nd data cables to the drive 9 Replace the front bezel See Installing the Front Bezel on page 86 10 Close the system See Closing the System on page 91 11 Place the system upright and on its feet on a flat stable surface 12 Rotate the system feet outward 13 Reattach any peripherals and connect the system to an electrical outlet 14 Turn on the system and attached peripherals 15 Test the drive by runn...

Страница 106: ...o 64 GB Quad rank RDIMMs are supported for a total of up to 64 GB 1 GB and 2 GB UDIMMs are supported for a total of up to 16 GB General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following general guidelines when configuring your system memory NOTE Memory configurations that fail to observe these guidelines can prevent your system from starting o...

Страница 107: ... modules per channel are limited to 800 MHz regardless of memory module speed If quad rank memory modules are mixed with single or dual rank modules the quad rank modules must be installed in the sockets with the white release levers If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s Mode Specific Guidelines Three memory ch...

Страница 108: ...ry modules A minimal single channel configuration of one 1 GB memory module per processor is also supported in this mode Table 3 1 and Table 3 2 show sample memory configurations that follow the appropriate memory guidelines stated in this section The samples show identical memory module configurations and their the physical and available memory totals The tables do not show mixed or quad rank mem...

Страница 109: ...X X 8 16 24 16 32 all 16 32 48 32 64 all Advanced ECC2 2 GB X X 4 all 8 all 4 GB X X 8 all 16 all 8 GB1 X X 16 all 32 all Mirroring 2 GB X X 4 2 8 4 4 GB X X 8 4 16 8 8 GB1 X X 16 8 32 16 Table 3 1 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor continued Memory Mode Memory Module Size Memory Sockets Single Processor Dual Processor 4 1 2 3 Physical Memory GB Available Memory ...

Страница 110: ...per system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the system feet inward and lay the system on a flat surface Table 3 2 Sample UDIMM ...

Страница 111: ...which you plan to install memory modules Press out the ejectors on each end of the socket until the memory module blank pops out of the socket See Figure 3 13 NOTE Make sure to retain any removed memory module blanks for future use 7 Handle each memory module only on either card edge ensuring not to touch the middle of the memory module Figure 3 13 Installing and Removing a Memory Module 1 memory ...

Страница 112: ...ble 3 2 11 Replace the cooling shroud See Installing the Cooling Shroud on page 93 12 Close the system See Closing the System on page 91 13 Place the system upright and on its feet on a flat stable surface 14 Rotate the system feet outward 15 Reattach any peripherals and connect the system to an electrical outlet 16 Turn on the system and attached peripherals 17 Press F2 to enter the System Setup ...

Страница 113: ...he system from the electrical outlet and peripherals 2 Rotate the system feet inward and lay the system on a flat surface 3 Open the system See Opening the System on page 90 4 Remove the cooling shroud See Removing the Cooling Shroud on page 92 5 Locate the memory module sockets See Figure 6 1 6 Press down and out on the ejectors on each end of the socket until the memory module pops out of the so...

Страница 114: ...ion cards to manage internal tape drives or external storage CAUTION To ensure proper cooling no more than two of the five expansion cards can have a power consumption of greater than 15 W up to 25 W maximum each not including the integrated storage controller 1 Maximum of 2 of any card whose maximum power exceeds 15W 2 Refer to the expansion card documentation to ensure that the maximum power doe...

Страница 115: ...emove the expansion card Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 6 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or o...

Страница 116: ...ion card stabilizer 13 Close the system See Closing the System on page 91 14 Place the system upright and on its feet on a flat stable surface 15 Rotate the system feet outward 16 Reattach any peripherals and connect the system to an electrical outlet 17 Turn on the system and attached peripherals 18 Install any device drivers required for the card as described in the documentation for the card ...

Страница 117: ...14 Removing and Installing an Expansion Card 1 expansion card latch 2 expansion card 3 expansion card tab 4 expansion card tab slot 5 expansion card connector 6 expansion card stabilizer 7 expansion card stabilizer touch points 2 5 1 3 4 2 6 7 ...

Страница 118: ...pansion card a Open the expansion card latch adjacent to the slot See Figure 3 14 b Grasp the expansion card by its top corners and carefully pull the card from the expansion card connector 7 If you are removing the card permanently install a filler bracket in the empty card slot NOTE Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission FC...

Страница 119: ...ts and lift the expansion card stabilizer away from the cooling shroud 5 Remove the storage controller card See Removing an Expansion Card on page 118 6 To disconnect the RAID battery cable from the connector on the storage card press the tab on the RAID battery cable connector and gently pull the cable connector out of the connector on the storage card See Figure 3 15 7 Pull the battery carrier r...

Страница 120: ...until it locks into place See Figure 3 15 4 Connect the battery cable to the connector on the storage card and replace the storage controller card See Installing an Expansion Card on page 115 5 Hold the touch points and lower the expansion card stabilizer 6 Close the system See Closing the System on page 91 7 Place the system upright and on its feet on a flat stable surface 1 RAID battery 2 batter...

Страница 121: ...to operate the system normally On power redundant systems remove and replace only one power supply at a time in a system that is powered on CAUTION If you are replacing a redundant power supply while your system is on ensure that both the power supply status and the AC line status LEDs are green before removing the power supply see Figure 1 6 If one or both of the LEDs are not green see Troublesho...

Страница 122: ... output power NOTE The maximum output power shown in watts is listed on the power supply label 2 If you are installing a power supply into an empty bay remove the power supply blank See Removing a Power Supply Blank on page 123 If you are installing a power supply into a bay that has a power supply see Removing a Redundant Power Supply on page 121 1 power supply handle 2 velcro strap 3 release lat...

Страница 123: ...er system cooling the power supply blank must be installed in the second power supply bay in a non redundant configuration Remove the power supply blank only if you are installing a second power supply Installing a Power Supply Blank NOTE A power supply blank must only be installed in the second power supply bay To install a power supply blank align the blank with the power supply bay and insert i...

Страница 124: ...t the cables from the system board and drives You must route these cables properly when you replace them to prevent them from being pinched or crimped 6 Remove the screws that secure the power supply to the chassis and slide the power supply out of the system See Figure 3 17 Figure 3 17 Removing and Installing a Non Redundant Power Supply 1 screws 3 1 ...

Страница 125: ...y Key An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system including any attached perip...

Страница 126: ...d UEFI Boot Manager on page 61 The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup program To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program Figure 3 18 Removing or Installing a USB Memory Key 1 USB memory key 2 USB mem...

Страница 127: ...rface 3 Open the system See Opening the System on page 90 4 To install the iDRAC6 Express card a Insert the notch on the iDRAC6 Express card into the clip on the system board b Align the front edge of the card with the connector on the system board See Figure 6 1 for the location of the connector c Press the card down until it is fully seated See Figure 3 20 When the front of the card is fully sea...

Страница 128: ...side the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Rotate the system feet inward and lay the system on a flat surface 3 Open the system See Opening the System on page 90 1 iDRAC6 Express card 2 retention standoff tab clip 3 iDRAC6 Exp...

Страница 129: ...egrated Dell Remote Access Controller 6 iDRAC6 Enterprise Card Optional The optional iDRAC6 Enterprise card provides a set of advanced features for managing the system remotely Installing an iDRAC6 Enterprise Card WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety in...

Страница 130: ...f the connector c Press the card down until it is fully seated See Figure 3 20 When the front of the card is fully seated the plastic standoff tabs snap over the edge of the card 7 Replace the cooling shroud See Installing the Cooling Shroud on page 93 8 Close the system See Closing the System on page 91 9 Place the system upright and on its feet on a flat stable surface 10 Rotate the system feet ...

Страница 131: ...131 Figure 3 20 Removing and Installing an iDRAC6 Enterprise Card 1 iDRAC6 Enterprise Card 2 VFlash media slot 3 VFlash SD card 4 Retention standoff posts 2 5 Retention standoff tabs 2 6 iDRAC6 Enterprise card connector 1 2 3 4 5 6 ...

Страница 132: ...thernet cable from the iDRAC6 Enterprise card 7 Remove the iDRAC6 Enterprise card a Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs As the card releases from the standoffs the connector under the card disengages from the system board connector b Slide the card away from the back of the system until the RJ 45...

Страница 133: ...pull the card from the card slot System Fan Removing the System Fan WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system WARNING The system fan can continue to spin for some time after the system has been powered down Allow time f...

Страница 134: ...rom the system board See Figure 3 21 6 Press the fan release tab and slide the fan out of the securing slots on the chassis See Figure 3 21 Figure 3 21 Removing and Installing the System Fan 1 system fan 2 power cable 3 FAN connector on the system board 4 release tab 1 2 4 3 ...

Страница 135: ...stem cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Prior to upgrading your system download the latest system BIOS version on support dell com 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Rotate the system feet inward and lay the sy...

Страница 136: ...rong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 10 Position your thumb firmly over the processor socket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 23 Figure 3 22 Installing and Removing the Heat Sink 1 heat sink 2 heat sink retention screws 4 ...

Страница 137: ...ver up so that the socket is ready for the new processor CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board Figure 3 23 Installing and Removing a Processor 1 socket release lever 2 processor 3 processor shield 4 notch in processor 2 5 socket key 2 6 ZIF socket 2 6 1 3 5 4 ...

Страница 138: ...he socket b Close the processor shield c Rotate the socket release lever down until it snaps into place 4 Install the heat sink a Using a clean lint free cloth remove the thermal grease from the heat sink b Open the grease packet included with your processor kit and apply thermal grease evenly to the top of the new processor c Place the heat sink on the processor See Figure 3 22 d Using a 2 Philli...

Страница 139: ...any of the components inside the system Before you begin this procedure review the safety instructions that came with the system WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info 1 Turn off the system including any attached peri...

Страница 140: ...y on the positive side of the connector b Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector c Press the battery straight down into the connector until it snaps into place 7 Close the system See Closing the System on page 91 8 Place the system upright and on its feet on a flat stable surface 9 Rotate the system feet outward 10 Reattach an...

Страница 141: ...ame with the system 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the system feet inward and lay the system on a flat surface 3 Open the system See Opening the System on page 90 4 Disconnect the chassis intrusion switch cable from the connector on the system board See Figure 3 25 5 Slide the chassis intrusion switch out...

Страница 142: ...ntrol Panel Assembly Service Only Procedure Removing the Control Panel Assembly WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Remove the bezel See Removing the Front Bezel on page 85 2 Turn off the system and attached per...

Страница 143: ...wdriver remove the screw that secures the control panel assembly to the chassis See Figure 3 26 7 Press the release latch and slide the control panel away from chassis CAUTION Do not pull the cable to unseat the connector Doing so can damage the cable 8 To disconnect the control panel cable from the connector on the control panel board a Squeeze the metal tabs on the ends of the cable connector Se...

Страница 144: ...144 Installing System Components Figure 3 26 Removing and Installing the Control Panel 1 control panel cable 2 control panel assembly 3 control panel screw 4 release latch 1 2 3 4 ...

Страница 145: ...eripherals SAS Backplane Service Only Procedure Removing the SAS Backplane WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet an...

Страница 146: ...the SAS backplane board 8 To remove the SAS backplane a Pull the blue release pin and slide the backplane upwards b Pull the backplane away from the front of the system until the securing slots are free from the tabs on the chassis Figure 3 27 Removing and Installing the SAS Backplane 1 6 5 2 3 4 ...

Страница 147: ...nect the cables that were routed over the notch in the SAS backplane 4 Reconnect the cables connected to the SAS backplane see Figure 3 27 SAS A cable SAS B cable Hard drive activity indicator cable Backplane power cable 5 Replace all the hard drives See Installing a Hot Swap Hard Drive on page 96 6 Replace the cooling shroud See Installing the Cooling Shroud on page 93 7 Close the system See Clos...

Страница 148: ...he system from the electrical outlet and peripherals 2 Remove the power supplies See Removing a Redundant Power Supply on page 121 3 Rotate the system feet inward and lay the system on a flat surface 4 Open the system See Opening the System on page 90 5 Remove the cooling shroud See Removing the Cooling Shroud on page 92 6 Disconnect all the power distribution board cables connected to the system ...

Страница 149: ...tem Components 149 Figure 3 28 Removing and Installing the Power Distribution Board 1 blue release pin 2 power distribution board 3 securing slots 4 power supply units 2 5 power distribution board cables 5 1 2 4 5 3 ...

Страница 150: ... operation To avoid burns ensure that the system has sufficient time to cool before removing the system board CAUTION If you are using the Trusted Platform Module TPM with an encryption program you may be prompted to create a recovery key during system or program setup Be sure to create and safely store this recovery key If you ever need to replace the system board you must supply the recovery key...

Страница 151: ...emory module socket locations 11 Remove the system fan See Removing the System Fan on page 133 WARNING The heat sink can get hot during operation To avoid burns ensure that the system has sufficient time to cool before removing the system board 12 Remove any installed heat sinks processors and heat sink blanks See Removing a Processor on page 135 13 If applicable remove the SAS backplane from syst...

Страница 152: ...152 Installing System Components Figure 3 29 Removing and Installing the System Board 1 captive screw 2 touch point 3 system board 1 2 3 ...

Страница 153: ...g the connectors into the cutouts in the chassis d Using a Phillips screwdriver tighten the captive screw 4 If applicable replace the SAS backplane See Installing the SAS Backplane on page 147 5 Replace heatsinks processors and heatsink blanks if applicable See Installing a Processor on page 138 6 Replace the system fan See Installing the System Fan on page 135 7 Replace all the memory modules and...

Страница 154: ...nd on its feet on a flat stable surface 15 Rotate the system feet outward 16 Replace the front bezel See Installing the Front Bezel on page 86 17 Reattach any peripherals and connect the system to an electrical outlet 18 Turn on the system and attached peripherals ...

Страница 155: ...Installing System Components 155 ...

Страница 156: ...156 Installing System Components ...

Страница 157: ...operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 61 Invalid memory configurations could cause the system to halt at startup without any video output See System Memory on page 106 For all other startup issues note t...

Страница 158: ...e system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled c Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 2 Power ...

Страница 159: ... cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 185 Troubleshooting a NIC 1 Run the appropriate diagnostic test See Running the System Diagnostics on page 173 2 Restart the system and check for any system me...

Страница 160: ...rk device 7 Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 185 Troubleshooting a Wet System WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came wit...

Страница 161: ...e system starts properly shut down the system and reinstall the rest of the components that you removed See Installing System Components on page 83 9 Run the appropriate diagnostic test See Running the System Diagnostics on page 173 If the tests fail see Getting Help on page 185 Troubleshooting a Damaged System WARNING Only trained service technicians are authorized to remove the system cover and ...

Страница 162: ... of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery 1 Re enter the time and date through the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 61 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet ...

Страница 163: ...is functioning properly If the problem persists replace the faulty power supply 3 If the problem persists see Getting Help on page 185 Troubleshooting System Cooling Problems Ensure that none of the following conditions exist System cover cooling shroud drive blank or front or back filler panel is removed Ambient temperature is too high External airflow is obstructed Cables inside the system obstr...

Страница 164: ... Getting Help on page 185 Troubleshooting System Memory WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 If the system is operational run the appropriate diagnostic test See Running the System Diagnostics on page 173 If diag...

Страница 165: ... See Installing the Cooling Shroud on page 93 11 Close the system See Closing the System on page 91 12 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 65 If the problem is not res...

Страница 166: ...ing an Internal USB Key WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Enter the System Setup program and ensure that the USB key port is enabled See Integrated Devices Screen 2 Turn off the system and attached peripherals...

Страница 167: ...ontroller is enabled See Using the System Setup Program Navigation Keys on page 62 3 Run the appropriate diagnostic test See Running the System Diagnostics on page 173 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet If the problem is not resolved proceed with the next step 5 Open the system See Opening the System on page 90 6 Ensure that the inte...

Страница 168: ...g the SCSI ID number and enabling or disabling termination 6 Run the appropriate diagnostics tests See Running the System Diagnostics on page 173 7 Turn off the system and attached peripherals and disconnect the system from the electrical outlet WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin thi...

Страница 169: ...system and press Ctrl R to enter the host adapter configuration utility program See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctly for the RAID array c Exit the configuration utility and allow the system to boot to the operating system 3 Ensure that the required device drivers for your c...

Страница 170: ...the System Setup program and ensure that the SAS or SAS RAID controller is enabled See Using the System Setup Program and UEFI Boot Manager on page 61 3 Restart the system and press the applicable key sequence to enter the configuration utility program Ctrl C for a SAS controller Ctrl R for a SAS RAID controller See the controller s documentation for information about configuration settings 4 Chec...

Страница 171: ...ripherals If the problem persists see Getting Help on page 185 Troubleshooting Expansion Cards NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instru...

Страница 172: ...12 Run the appropriate diagnostic test See Running the System Diagnostics on page 173 If the tests fail see Getting Help on page 185 13 For each expansion card you removed in step 9 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System on page 90 c Reinstall one of the expansion cards...

Страница 173: ... System on page 91 8 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals 9 Run the appropriate diagnostic test See Running the Embedded System Diagnostics If your system only has one processor and a problem is still indicated see Getting Help on page 185 10 For systems with multiple proc...

Страница 174: ...em on page 90 20 Remove the cooling shroud See Removing the Cooling Shroud on page 92 21 Replace processor 1 with processor 2 See Processors on page 135 22 Repeat step 15 through step 17 If your system has more than two processors continue installing and testing each processor in the processor 1 slot until you determine the faulty processor and then replace the faulty processor See Getting Help on...

Страница 175: ...Cs CMOS and more If you are unable to identify the problem using the Online Diagnostics then use the embedded system diagnostics The files required to run Online Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the DVDs that came with your system For information about using diagnostics see the Dell Online Diagnostics U...

Страница 176: ... output devices are functioning you can use the system diagnostics to help identify the problem Running the Embedded System Diagnostics CAUTION Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press F10 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Di...

Страница 177: ...he device for testing NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Runs only the quick tests on the device Show Ending ...

Страница 178: ...e test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test ...

Страница 179: ...r information on resetting the password jumper to disable a password see Disabling a Forgotten Password on page 183 Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle pins 4 6 NVRAM_CLR default The configuration settings are retaine...

Страница 180: ...178 Jumpers and Connectors System Board Connectors Figure 6 1 System Board Jumpers and Connectors 4 3 5 7 8 9 10 11 12 13 15 17 1 2 6 14 18 19 20 21 16 ...

Страница 181: ... module slot B2 white release lever Memory module slot B1 white release lever Memory module slot B4 7 12V 8 pin power connector 8 INT_USB1 Internal USB module connector 1 9 INT_USB 2 Internal USB module connector 2 10 PDB_CONN Power distribution board power connector 11 PWR_CONN 24 pin power connector 12 CPU1 Processor 1 13 BP_I2C Backplane I2C connector 14 A3 A2 A1 A4 Memory module slot A3 white ...

Страница 182: ...ATA connector B SATA connector C SATA connector D SATA connector E SATA connector F 19 PWRD_EN NVRM_CLR Password enable jumper NVRAM clear jumper 20 BATTERY System battery 21 iDRAC6 Express iDRAC6 Express card connector Table 6 2 System Board Jumpers and Connectors Item Connector Description ...

Страница 183: ...e 6 2 SAS Backplane Board Connectors 1 hard drive connectors 0 2 2 hard drive connectors 3 5 3 J_SAS_B cable connector 4 P4 power connector 5 P3 power connector 6 J_PLANAR_BMC cable connector 7 J_SAS_A cable connector front facing hard drive bay back 1 2 3 4 5 6 7 ...

Страница 184: ...182 Jumpers and Connectors Power Distribution Board Connectors 1 J_PWR1 connector 2 J_PWR2 connector 1 2 ...

Страница 185: ...ening and Closing the System on page 90 5 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jump...

Страница 186: ...184 Jumpers and Connectors ...

Страница 187: ...based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriat...

Страница 188: ...186 Getting Help ...

Страница 189: ... or USB memory key that is used to start your system if the system will not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for commu...

Страница 190: ...video disc ECC Error checking and correction EMI Electromagnetic interference ERA Embedded remote access ERA allows you to perform remote or out of band server management on your network server using a remote access controller ESD Electrostatic discharge ESM Embedded server management expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for ...

Страница 191: ...stem is powered on and running Hz Hertz I O Input output A keyboard is an input device and a monitor is an output device In general I O activity can be differentiated from computational activity IDE Integrated drive electronics A standard interface between the system board and storage devices iDRAC Internet Dell Remote Access Controller A remote access controller that uses the Internet SCSI protoc...

Страница 192: ...cally to the LAN LCD Liquid crystal display LED Light emitting diode An electronic device that lights up when a current is passed through it LGA Land grid array local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LOM LAN on motherboar...

Страница 193: ...wn operating systems integrated hardware and software that are optimized to serve specific storage needs NIC Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s NVRAM Nonvolatile random access memory Memory that does not lose i...

Страница 194: ...entations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also mirroring and striping RAM Random access memory The system s primary temporary storage area for program instructions and data Any information stored in RAM is lost when you turn off your system R DIMM A registered DDR3 memory module readme file A text file usually shipped with software or hardware that contains information...

Страница 195: ...ed by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards system board As the main circuit board the system board usually contains most o...

Страница 196: ...GA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards video adapter The logical circuitry that provides in combination with the monitor your system s video capabilities A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot video memory Most VGA and SVGA video ...

Страница 197: ... Watt s WH Watt hour s XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force ...

Страница 198: ...196 Glossary ...

Страница 199: ...0 video 20 contacting Dell 185 control panel assembly features 12 installing 145 LCD panel features 15 removing 142 cooling fans troubleshooting 161 D damaged systems troubleshooting 159 Dell contacting 185 Dell PowerEdge Diagnostics using 173 diagnostics advanced testing options 175 testing options 174 using Dell PowerEdge Diagnostics 173 when to use 174 DIMMs See memory modules DIMMs drive blank...

Страница 200: ...ot pluggable installing 96 removing 94 heat sink 136 I iDRAC Configuration Utility 82 indicators front panel 12 NIC 23 power 12 23 installing control panel assembly 145 expansion cards 115 hard drive cabled 100 hard drive hot pluggable 96 hard drive blank 94 memory modules 110 processor 138 K keyboards troubleshooting 156 L LCD panel features 15 menus 16 M memory troubleshooting 162 memory key con...

Страница 201: ...ICs troubleshooting 157 O Optimizer memory mode 108 options system setup 63 P password disabling 183 setup 79 system 77 phone numbers 185 POST accessing system features 11 power indicators 12 23 power supplies indicators 23 troubleshooting 161 processor installing 138 removing 135 upgrades 135 R removing control panel assembly 142 expansion cards 118 hard drive cabled 98 hard drive blank 94 hard d...

Страница 202: ...p options 63 system setup program CPU options 66 entering 62 keystroke 62 memory options 65 67 68 serial communications options 70 71 system security options 72 system setup screens main 63 T tape drive troubleshooting 166 telephone numbers 185 TPM security 72 troubleshooting battery 160 CD drive 165 cooling fans 161 damaged system 159 expansion card 169 external connections 155 hard drive 167 key...

Страница 203: ... 201 System Utilities screen 76 UEFI Boot Settings screen 75 upgrades processor 135 USB internal connector for memory key 125 V video troubleshooting 156 W warning messages 58 wet system troubleshooting 158 ...

Страница 204: ...202 Index ...

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