19.
Reinstall your virus protection software.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use Device Manager or the Hardware
Troubleshooter to resolve the incompatibility.
Microsoft
®
Windows
®
XP
To resolve incompatibilities using Device Manager:
1.
Click the
Start
button and click
Control Panel
.
2.
Click
Performance and Maintenance
and click
System
.
3.
Click the
Hardware
tab and click
Device Manager
.
4.
In the
Device Manager
list, check for devices that are incorrectly configured.
Incorrectly configured devices are indicated by a yellow exclamation point (
!
) or a red
X
if the device has been disabled.
5.
Double-click any device marked with an exclamation point to display the
Properties
window.
The
Device
status area in the
Properties
window reports the cards or devices that need to be reconfigured.
6.
Reconfigure the devices or remove the devices from the
Device Manager
. See the documentation that came with the device for information on
configuring the device.
To resolve incompatibilities using the Windows XP Hardware Troubleshooter:
1.
Click the
Start
button and click
Help and Support
.
2.
Type
hardware troubleshooter
in the
Search
field and click the arrow to start the search.
3.
Click
Hardware Troubleshooter
in the
Search Results
list.
4.
In the
Hardware Troubleshooter
list, click
I need to resolve a hardware conflict on my computer
, and click
Next
.
Windows 2000
To resolve incompatibilities using Device Manager:
1.
Click the
Start
button, point to
Settings
, and then click
Control Panel
.
2.
In the
Control Panel
window, double-click
System
.
3.
Click the
Hardware
tab.
4.
Click
Device Manager
.
5.
Click
View
and click
Resources by connection
.
6.
Double-click
Interrupt request (IRQ)
.
Incorrectly configured devices are indicated by a yellow exclamation point (
!
) or a red
X
if the device has been disabled.
7.
Double-click any device marked with an exclamation point to display the
Properties
window.
The
Device
status area in the
Properties
window reports the cards or devices that need to be reconfigured.
8.
Reconfigure the devices or remove the devices from the Device Manager. See the documentation that came with the device for information on
configuring the device.
To resolve incompatibilities using the Windows 2000 Hardware Troubleshooter:
1.
Click the
Start
button and click
Help
.
2.
Click
Troubleshooting and Maintenance
on the
Contents
tab, click
Windows 2000 troubleshooters
, and then click
Hardware
.
3.
In the
Hardware Troubleshooter
list, click
I need to resolve a hardware conflict on my computer
and click
Next
.
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