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DESIGNED SECURITY INC
800-272-3555 www.dsigo.com
1402 Hawthorne Street Bastrop, Texas 78602 Fax 512 321 9181
Email: [email protected]
INS8300
GUARD/OPERATOR - OPTICAL TURNSTILE GUIDELINES
(LEAVE COPY AT GUARD OR OPERATOR DESK FOR REFERENCE)
Making an optical turnstile installation work well depends upon a number of factors being present.
Users must be provided adequate instruction.
Written, and First-hand / One-on-one.
Users must know that a consequence to them exists for improper use,
in order to
avoid abuse of the access control system. Without consequence, abuse will continue.
Guards must be knowledgeable in proper operation of the turnstiles,
and be able to
effectively provide training to new or errant Users.
Guards must have an established policy and the authority to act on any Security
violation.
TRAINING USERS
Optimally, all Users need to be provided with a written instruction, and, be shown at least one time, one-on-
one, how to properly use the turnstile.
Instruction should include having the User identify the Reader location and be asked to explain to the
instructor what is expected of the User as they approach and use the lane.
The Users need to know that they are to
always AVOID touching the barriers
, except in an emergency. This is
a violation.
IF THE USER TOUCHES THE BARRIERS, THEY SHOULD VISIT THE GUARD.
NOTE: The single most frequent violation, and cause of abuse, results from Users “pushing through” the
barriers. It is important that the User be trained to NEVER touch the barriers, they are automatic.
GUARD TRAINING AND AUTHORITY
The Guard
MUST
have the authority to stop Users who have violated a lane. Even Free Exiting Users who
cause an alarm should be encouraged to use the lane properly through some consequence to their action
after causing a violation. Without consequence, the User will continue to abuse the Security system.
TIP:
Some of our customers get good results by having their Guard call an errant User over to the desk and verify
the User’s ID. This inconvenience to the User’s routine encourages them to use the lane properly and to avoid
causing alarms. This also provides the Guard an opportunity to help the User learn how to use the turnstile.
It is important that the Guard deal with the User from a frame of mind of
“What can I do to help you learn how
to use the Security system and avoid causing alarms?”
Having copies of the User Instructions available to give users is suggested. Taking time to lead the user
through the process will also help build rapport and reinforce that the relationship between the Guard and the
User is complementary rather than adversarial.
If you have questions, or would like further assistance drawing from over a decade of experience with Optical
Turnstiles, please contact DSI Customer Support at 800 272 3555.
Содержание DSI ES8300
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