DEL PowerVault 124T DLT VS160 Скачать руководство пользователя

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Troubleshooting: Dell PowerVault 124T DLT VS160 Autoloader User's Guide

file:///T|/htdocs/stor-sys/124T/en/124tvs16/trouble.htm[12/5/2012 10:26:08 AM]

Autoclean Move Failed

Check the Remote Management Unit autoclean Configuration settings.

Insure that a valid cleaning cartridge is located at the configured location.

Verify that the cleaning cartridge does not have labels or other matter

placed anywhere on the cartridge except where labels are expected to be

placed.

Try a different cleaning cartridge.

If the operation fails with two different cleaning cartridges, contact

support.dell.com

Drive Unload Retry

Check the TapeAlert log for more specific drive error information. Refer to

Table 3

for recommended actions..

Verify that the cleaning cartridge does not have labels or other matter

placed anywhere on the cartridge except where labels are expected to be

placed.

Try to load a different piece of media.

Power cycle the autoloader using the front panel power button and retry

the operation.

If all previous steps fail, contact

support.dell.com

Drive Communications

Error

Check

support.dell.com

for PowerVault 124T firmware updates.

Check the TapeAlert log for more specific drive error information. Refer to

Table 3

for recommended actions.

Power cycle the autoloader using the front panel power button and retry

the operation.

If all previous steps fail, contact

support.dell.com

Drive Communications

Error

Loader Communication

Error

Code Update Error Types

Failed to Send CUP Cmd to

Drive / No Response From

Drive

Verify the firmware images for both the autoloader and drive are the most

recent images located at

support.dell.com

Review the firmware update readme file provided with the firmware images.

Note: The recommended method for drive firmware update is through the

host SCSI interface using the DFU utility provided with the firmware

images. The recommended method for loader firmware update is through

the Remote Management Unit.

Verify all SCSI cable and terminator connections between the host and

autoloader.

Verify no media in drive during update.

Power cycle the autoloader using the front panel power button and retry

the operation.

If all previous steps fail, contact

support.dell.com

CUP Send Failed

Drive Update Failed, Media

Present

Image Size in Header Too

Big

Block Erase Failed

Flash Program Failed

Header Corrupt

Checksum Error

Timeout During CUP

Reset During Drive Update

Unexpected Reset From

Drive

Unexpected Message From

PSP

Personality or Version

Check Failed

Содержание PowerVault 124T DLT VS160

Страница 1: ...Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerVault Dimension Insp...

Страница 2: ...password protected From the media door mailslot the user can insert the cartridge into the tape drive provided there is no cartridge already in the drive or into a magazine slot provided there is no c...

Страница 3: ...server If installing a rack mount unit refer to your rack Installation Guide 5 Shut down or turn off the server and all devices attached to the server see Connecting the SCSI and Power Cables 6 Attach...

Страница 4: ...ontroller The autoloader is not recommended for use with a RAID controller If this problem occurs it is recommended that the autoloader be attached to a separate SCSI bus controller on the server Acce...

Страница 5: ...e such that a hazardous condition is not achieved due to uneven mechanical loading Overloading the Circuit Consideration should be given to the connection of the equipment to the supply circuit and th...

Страница 6: ...om for information on obtaining additional bar code labels Product Overview Front Panel Controls 1 Power switch 2 Media door mailslot 3 Front panel LEDs 4 Front panel LCD screen 5 Function keys 6 Left...

Страница 7: ...desk so that you have room to unpack the autoloader 2 Inspect the shipping box for damage If you notice any damage report it to the shipping company immediately 3 Open the shipping box and remove the...

Страница 8: ...ost adapter manufacturer for information 1 Ethernet cable 2 SCSI cable 3 SCSI terminator 4 Attach the terminator to the remaining SCSI connector on the back panel of the autoloader if the autoloader i...

Страница 9: ...d If the host is located at the beginning of the SCSI bus the host should already have a terminator installed Verify the connection between the autoloader and host by going to Settings Control Panel S...

Страница 10: ...System Select Hardware then click Device Manager The VS160 drive should be listed under the Other Devices item as QUANTUM VALUE DLTtape tm VS160 Drive 4 Right click the QUANTUM VALUE DLTtape tm VS160...

Страница 11: ...autoloader should be listed under Medium Changers as Unknown Medium Changer Device 4 Right click the Unknown Medium Changer Device listing and click Properties 5 Select the Driver tab 6 When the Upgr...

Страница 12: ...cause the devices to be reordered which requires administrators to modify the commands If the Fibre Channel adapter supports Persistent Bindings or an equivalent function it can be enabled to reduce t...

Страница 13: ...Ultra160 SCSI slot 202 Netware may display unbound device meaning a driver is not bound to the loader unless a driver from a backup software is loaded This does not prevent the backup application from...

Страница 14: ...ssword screen until you enter a password Once you enter a password the autoloader takes you back to the command screen that you were at prior to entering the password The Operator s Panel consists of...

Страница 15: ...individually using the media door mailslot or you can eject a magazine manually load and unload cartridges then load the magazine back into the autoloader The autoloader automatically detects the pre...

Страница 16: ...seconds to load a cartridge through the media door mailslot before it relocks The autoloader automatically loads the cartridge into the selected slot NOTE If the load cartridge function fails the cart...

Страница 17: ...ocation Slots that are occupied by a data cartridge are indicated by an asterisk A slot assigned for and occupied by a cleaning cartridge will be indicated by an at sign An empty slot assigned to a cl...

Страница 18: ...th magazine bays are properly occupied with either a magazine or a magazine blank One way that you can close the openings is to use two magazines If you use only one magazine then you must fill the ot...

Страница 19: ...ght magazine 2 Replace the right magazine with a magazine blank 3 Issue the Load Unload command again The system will then eject the left magazine 4 If you want to have a magazine in the right bay rep...

Страница 20: ...ide of the magazine through one of two windows on the upper surface of the magazine Each magazine carrier is labeled 1 9 2 10 3 11 and so on Lower numbers 1 8 reference slots in the left magazine High...

Страница 21: ...n press Enter A list of messages appears on the LCD The firmware version is listed as Firmware VX XX where X XX is the current installed version of the firmware Firmware The number indicates the firmw...

Страница 22: ...r 3 From the Drive submenu scroll to Status and then press Enter A list of messages appears These messages may include SCSI ID Indicates the drive s SCSI ID number Compression Indicates whether the ta...

Страница 23: ...1 From the main menu scroll to Status and then press Enter 2 From the Status submenu scroll to Ethernet and then press Enter A list of messages appears These messages may include MAC address Indicates...

Страница 24: ...a backup or restore job runs that job may fail NOTE To log out of the system you must close your browser Default Username and Password The default username for the Remote Management Unit is admin The...

Страница 25: ...o Installation Overview for information on how to change the SCSI ID Refer to TapeAlert Logs for information regarding drive Tape Alert flags 4 Administration Lock provides status regarding RMU securi...

Страница 26: ...l to see the feedback information Configuration Page The Configuration page includes a submenu on the left hand side of the page You can set the System Operations Networking and Security options from...

Страница 27: ...figuration heading The Configuration Screen displays 2 Under the Barcode Reader section select the desired Enable Disable option and Barcode Length setting and click Submit 3 If the Enable Disable opt...

Страница 28: ...s display A radio button appears after the currently enabled mode 3 Do one of the following To leave the Magazines mode unchanged press Esc To change the Magazines configuration scroll to the setting...

Страница 29: ...DHCP the static IP address option is enabled To change a static IP address type in the new address in the IP address fields using the Tab key to move from box to box 4 To change the IP address from a...

Страница 30: ...that set are allowed administrator access If both sets are enabled any client that passes either of the two filter tests can administer the unit The Web server always allows any client to view the sta...

Страница 31: ...3 Click Upload 4 Click OK in response to the confirmation box The autoloader automatically uploads the new code and processes it to the system NOTE A Microsoft issue may keep a user from updating dri...

Страница 32: ...nostic progress click View Status again Identification You can use the Identification feature of the autoloader by requesting the LCD backlight to flash for a specified number of seconds This can be h...

Страница 33: ...atically runs an inventory whenever you power it on or insert a magazine If you need to run an inventory in addition to this you can use the Remote Management Unit to do it remotely To run an inventor...

Страница 34: ...000 The default password for the Operator is 111111 If the autoloader does not power on successfully check the following Power switch is on Power cable is inserted correctly SCSI bus is terminated SCS...

Страница 35: ...he autoloader there is a single SCSI ID Magazine s Ethernet IP address if you are not using DHCP SNMP server IP address only if SNMP is being used Time server IP address or the time zone date and time...

Страница 36: ...ttached to a network Each device must have a unique IP address IP addresses are written as four sets of numbers separated by periods ranging from 0 0 0 0 up to and including 255 255 255 255 IP address...

Страница 37: ...to reboot the autoloader 6 Press Escape or Enter to return to the Ethernet submenu Setting an IP Gateway 1 From the main menu scroll to Configuration and then press Enter 2 From the Configuration menu...

Страница 38: ...The system time is either regular time or power on time Regular time is Month Date Year Time such as Nov 21 2004 19 28 Power on time is Power On Cycles POC Power On Hours POH For example POC 00121 POH...

Страница 39: ...up and down arrows to change the value of each digit Press Enter to advance the cursor to the next digit 6 The next two digits represent the current day At each position of the day use the up and down...

Страница 40: ...wners were being charged Independent Software Vendor ISV licensing fees for two magazine autoloaders although only one magazine was configured This occurred because the ISV software was registering th...

Страница 41: ...he first character of the password The cursor automatically appears at the first number of the password 5 At each position of the password use the up and down arrows to change the value of each number...

Страница 42: ...Front Panel Administration Dell PowerVault 124T DLT VS160 Autoloader User s Guide file T htdocs stor sys 124T en 124tvs16 admin html 12 5 2012 10 26 03 AM Back to Contents Page...

Страница 43: ...enter an Administrator password If you do not enter the password you will be prompted to enter the password when you attempt to perform a diagnostic test You can also enter passwords from the Command...

Страница 44: ...e asked to enter the Administrator password Do the following From the front panel enter the administrator password by using the Up and Down scroll arrows to select each digit and then press Enter to m...

Страница 45: ...t diagnostic tests 1 Open a Web browser and connect to the autoloader The Remote Management Unit main menu appears 2 Click the Error Logs and Diagnostics heading A login window appears 3 Type an Admin...

Страница 46: ...provides more detailed information about the present state of the autoloader and past performance and is more helpful for troubleshooting errors NOTICE If you find that you must power cycle the autol...

Страница 47: ...bus Verify that the autoloader SCSI ID is set to a unique SCSI ID that is not used by any other SCSI device on the same SCSI bus Verify that the host bus adapter is supported for use with the Dell Po...

Страница 48: ...pe drive Issue an Autoloader Reset either by using the Remote Management Unit Diagnostic page Autoloader Reset or cycle the power from the front panel Retry the job within the software application Con...

Страница 49: ...een Detailed logs saved to text file through the RMU for call center diagnosis Further information and recommended actions for Dell PowerVault 124T error codes can found in Table 2 Autoloader Logs thr...

Страница 50: ...test requires a minimum of two cartridges present within the autoloader Check support dell com for PowerVault 124T firmware updates If all previous steps fail contact support dell com 02 Pool Error 03...

Страница 51: ...Element Status 2B Element Table Bad 2C Global Data Bad 2D Stack Data Bad 2E Task Stack Low 2F Task Stack Overflow System Shutdown Disruption Error Types 30 POST Failure Verify that the magazines maga...

Страница 52: ...ment Unit Configuration page Check the TapeAlert log for more specific drive error information Refer to Table 3 for recommended actions If the drive continues to request cleaning contact support dell...

Страница 53: ...t support dell com 4C Over Temp Verify the temperature of the autoloader inlet air is within specification Clear debris from all openings of the autoloader both in front and back Verify that the fan i...

Страница 54: ...more specific drive error information Refer to Table 3 for recommended actions Power cycle the autoloader using the front panel power button and retry the operation If all previous steps fail contact...

Страница 55: ...m 93 Elevator Sensor Bad 97 Elevator Calibration Lost 98 Elevator Calibration Jammed 99 Elevator Lost 9B Elevator Position Error Picker Magazine Servo Error Types A0 Servo Error Power cycle the autolo...

Страница 56: ...d cartridge present flag moves freely when the cartridge is manually inserted into the magazine If the error continues contact support dell com A9 Picker Full Look in the front of the autoloader and c...

Страница 57: ...oloader If all previous steps fail contact support dell com AF Error Log Information Event Used to analyze start of servo motor error sequence in the Soft Error Log Error entries immediately following...

Страница 58: ...tor HW Error C3 Motor Seg Error C4 Motor Position Error C5 Motor Direction Error C6 Motor Runaway Error C7 Motor Corrupt C8 Motor Acceleration Error C9 Motor Sense Noise CA Motor Seek Error CB Motor S...

Страница 59: ...iple Slot Zero Detected D9 Magazine Step Tolerance Error DA Magazine Calibration Lost DB Magazine Lost DC Magazine Position Error DD Magazine Slot Type Invalid DE Magazine Slot Gross Position Error DF...

Страница 60: ...all previous steps fail contact support dell com FA Diagnostic Error Drive Reporting Write Protect Verify that valid not data protected media is present for test Run the Random Moves test from either...

Страница 61: ...most recent entry will be associated with the highest event number shown Within each TapeAlert log entry you may scroll up and down to display the date and time that an error occurred the barcode labe...

Страница 62: ...he drive and a history of TapeAlerts recorded on each cartridge since being inserted in the autoloader 3 Detailed log information files are particularly useful when calling for support If you want to...

Страница 63: ...nother piece of media If no errors are encountered with the alternate piece of media retry the original media Drive TAflag 05 Read Failure TapeAlert Log Entry 0800000000000000 The tape is damaged or t...

Страница 64: ...drive where medium can be de mounted Discard the old tape Restart the operation with a different tape Drive TAflag 14 Unrecoverable Mechanical Cartridge Failure TapeAlert Log Entry 0004000000000000 Th...

Страница 65: ...clean the drive Check the tape drive user s manual for device specific cleaning instructions Drive TAflag 21 Clean Periodic TapeAlert Log Entry 0000080000000000 The tape drive is due for routine clean...

Страница 66: ...rive Maintenance TapeAlert Log Entry 0000000800000000 Preventive maintenance of the tape drive is required The drive requires preventative maintenance not cleaning Check the tape drive user s manual f...

Страница 67: ...drive hardware Drive TAflag 39 Diagnostics Required TapeAlert Log Entry 0000000002000000 The tape drive may have a hardware fault The drive may have a hardware fault that may be identified by extende...

Страница 68: ...000100 The operation has failed because the medium cannot be unloaded The drive is unable to unload the medium Remove the cartridge if possible inspect it as specified in the product manual and retry...

Страница 69: ...mechanical lift remove the autoloader from the rack by sliding the autoloader out and supporting it from the bottom 3 Place the autoloader into the original packaging box or the packaging from the re...

Страница 70: ...Dell PowerVault 124T DLT VS160 Autoloader User s Guide file T htdocs stor sys 124T en 124tvs16 trouble htm 12 5 2012 10 26 08 AM 6 Close and seal the box 7 Place the shipping label on the box Back to...

Страница 71: ...ower Specifications Autoloader Vibration Specifications Autoloader Shock Specifications Tape Drive Specifications Physical Specifications Characteristic Product Alone Height 8 9 cm 3 5 in Width 45 cm...

Страница 72: ...dge back to the tape drive It does not include the time that the tape drive takes to unload or load calibrate Average load time after placing cartridge in drive VS1 120 seconds to BOT for previously w...

Страница 73: ...aracteristic Specification Line voltage 60 Hz system 90 265 VAC 50 Hz system 90 265 VAC Line frequency 47 63 Hz AC Input current 60 Hz system 4 0 A RMS for 115 VAC 50 Hz system 2 0 A RMS for 230 VAC P...

Страница 74: ...Z Tape Drive Specifications DLT VS160 Drive Specifications Description DLT VS160 Read write transfer rate maximum sustained DLTtape VS1 media Noncompressed mode 28 8 GB hr Compressed 2 1 typical 57 6...

Страница 75: ...sed 160 GB 2 1 typical compression Basic description 0 498 inch advanced metal particle Tape length 557 2 m 1847 ft Cartridge dimensions 105 6 x 105 3 x 25 4 mm 4 16 x 4 15 x 1 0 in Read compatibility...

Страница 76: ...troubleshooting procedures For more information see Online Services 4 If the preceding steps have not resolved the problem call Dell for technical assistance NOTE Call technical support from a phone n...

Страница 77: ...ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American countries www dell ca Canada only Anonymous file transfer protocol FTP ftp dell...

Страница 78: ...o answer your questions about Dell hardware Our technical support staff use computer based diagnostics to provide fast accurate answers To contact Dell s technical support service see Before You Call...

Страница 79: ...o responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on delivery C O D packages are not accepted Returns that are missing any of the precedin...

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