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System Maintenance Strategy
1.3 Information Services
• Storage and Retrieval System (STARS)
Stars is a worldwide database for storing and retrieving technical
information. The STARS databases, which contain more than 150,000
entries, are updated daily.
Using STARS, a service specialist can quickly retrieve the most
up-to-date technical information via DSNlink or DSIN.
• VAX Notes
The company notes network has many conferences on the VAX. Review
the list of conferences in TURRIS::EASYNET_CONFERENCES.
• DSNlink
DSNlink software application lets the Digital Services Center
communicate electronically with the customer site. DSNlink serves as
the platform for the delivery of electronic services.
1.4 Field Feedback
Providing the proper feedback to the corporation is essential in closing the loop
on any service call. Consider the following when completing a service call:
• Repair tags should be filled out accurately and with as much symptom
information as possible so that repair centers can fix a problem.
• Call closeout information for Labor Activity Reporting System (LARS) or
Call-Handling and Management Planning (CHAMP) needs to be accurate.
• The site maintenance log, whether hardcopy or electronic, should provide a
chronicle of the performed maintenance.
1–6 System Maintenance Strategy