System Troubleshooting and Diagnostics
5.2 Product Fault Management and Symptom-Directed Diagnosis
Table 5–5 Levels of VAXsimPLUS Monitor Screen Displays
Level
Name
Explanation
1.
System
The system level screen provides one box for each
system being analyzed (in Figure 5–9 a single
system is being analyzed). As with each screen
level, the number of reported errors is displayed
in the box. The boxes blink when the hard error
thresholds are reached; the boxes are highlighted
when the soft error thresholds are reached.
2.
Subsystem
The subsystem level screen provides separate
boxes for the kernel and node information. Other
boxes that may be displayed are bus, disk, tape,
etc.
3.
Unit
The unit level screen provides a box for the kernel.
If the subsystem has more than one unit or device
with errors, those will be displayed as well.
4.
Error Class
The error class level screen provides a box for both
hard and soft errors.
5.
Error Detail
Two error detail level screens (hard and soft)
provide the number of reported errors along with a
brief error description.
Once notification occurs, the service engineer should examine the error log file
(after using the ANALYZE/ERROR command) or read the appended Merged
Error Log (MEL) file in the SICL service request message. (The MEL file
is encrypted, refer to Section 5.2.9.1 for instructions converting these files.)
Using the theory of interpretation provided in the previous sections, you can
manually interpret the error logs.
Note
The interpretation theory provided in this manual is also a STARS
article and can be accessed via the Decoder Kit. (Theory 30B01.xxx
reproduces in full, Section 5.2 of this manual).
In summary, a service engineer should use VAXsimPLUS notification as
follows:
1. Make sure all four message types are sent to the Field and System
accounts.
2. Log into the Field or System account.
5–38 System Troubleshooting and Diagnostics
