48
Symptom
Please check the following.
How to Troubleshoot
8. The bottom of the rice
takes on a yellowish tinge.
This is called the melanoising effect and
adds savory flavor and aroma to the
cooked rice.
Set the heating temperature of the
fine-tuning function to -2°C or 0°C.
(Refer to page 21.)
Did you set the heating temperature of the
fine-tuning function to between 2°C and 4°C?
9. The cooker makes a noise
while cooking or keeping
rice warm.
Do you hear a fan noise while cooking?
The rice cooker features a fan to cool the
internal components. This is the sound of
the fan spinning. This is normal, not a failure.
Does the rice cooker make a buzzing sound
while cooking or keeping rice warm?
The buzzing noise while cooking or
keeping rice warm is a normal sound made
by the IH electric pressure rice cooker. This
is normal, not a failure.
10. Rice develops a smell or
discolors while being kept
warm.
Did you keep the rice warm for more than
12 hours? Did you warm the rice that was
cooked using the preset option with a long
time setting?
Do not warm the rice for more than 12
hours. (Refer to page 27~29.)
Did you use a dish-cooking function?
Did you clean the pressure packing on a
regular basis?
Do not warm the rice that has been cooked
using the preset option with a long time
setting.
Make sure that the clean cover is securely
engaged.
11. The
No inner pot
message
appears when the buttons
are pressed.
Is the inner pot inside the rice cooker?
Cooking, preset cooking, and warming
cannot be performed if the inner pot is not
inside the rice cooker. Place the inner pot
inside the rice cooker.
Is the rice cooker plugged into a 220V
outlet?
This product uses 120V. Connect to a
proper power outlet.
12. Rice is stuck to the inner pot
and has turned brown.
Did you wash and rinse the rice
thoroughly?
Always wash and rinse the rice well.
Is the surface of the inner pot or auto
temperature sensor covered with moisture
or foreign substances?
Remove moisture or foreign substances
from the inner pot surface or the auto
temperature sensor’s surface.
13. Beans and mixed grains
come out undercooked.
Are the beans and/or mixed grains too dry? Soak the beans and/or mixed grains in
water before cooking.
14. The buttons do not work.
Do the buttons not work?
Press the center of the buttons firmly.
The buttons do not work if pressed with a
wooden or plastic object.
Read This Before Contacting Customer Service.
PK10 SerCHS_ .indb 48
2020-04-13 2:13:54