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Please check the following table before contacting Customer Service.
A fully functional cooker may appear to malfunction if you are not familiar with how to use the rice cooker or due to easily
correctable causes. If this is the case, check the following and you may be able to solve simple issues without having to contact
Customer Service. If the problem persists, contact Customer Service.
Symptom
Please check the following.
How to Troubleshoot
1. Unable to cook
occasionally. Takes too long
to cook.
Is the power cord plugged in?
Plug in the power cord securely.
Has the power gone out while cooking?
If the power has gone out for an extended
duration of time, start over again.
Did you press the [CANCEL/POWER OFF]
button or any other buttons while cooking
is in progress?
Do not press any buttons while cooking is
in progress.
2. Water spews out during
cooking.
Is the pressure weight tilted?
Straighten the pressure weight.
Did you use the measuring cup?
Did you add the right amount of water?
Did you select the right mode?
3. Rice gets overcooked or
undercooked.
Did you add the right amount of water?
Use the water level scale to add the
right amount of water for the number of
servings to cook.
4. Steam escapes from the
side of the lid.
Are there any grains of rice stuck to the
pressure packing?
Clean the top rim of the inner pot and the
outer side of the pressure packing. (Parts
where the pressure packing is in contact with)
Did you replace the pressure packing on
time?
If steam escapes, tilt the pressure weight
back to depressurize the cooker. Unplug the
cooker and contact Customer Service. (The
pressure packing is a consumable part.)
Is the pressure packing worn?
It is recommended to replace the pressure
packing periodically since its life span is about
1-3 years depending on the number of uses.
5. The
Error 0
message
appears.
Is the surface of the inner pot or auto
temperature sensor covered with moisture
or foreign substances?
Remove moisture or foreign substances
from the inner pot surface or the auto
temperature sensor’s surface.
6. Unable to use the preset
option.
Is the preset option available for the
selected menu item?
Make sure that the preset option is
available for the selected menu item.
(Refer to page 23~25.)
7. The
Error 1, Error 2,
Error 3, Error 5, or Error
8
message appears.
These error messages appear when there
is a problem with the temperature sensor.
Please contact Customer Service.
Read This Before Contacting Customer Service.
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2020-04-13 2:13:53