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Crystal Vision

Trouble shooting

5 Trouble shooting

Reading LED status

There are four two-colour LEDs on a front panel, with yellow/green indicating a
normal condition and red an abnormal condition.

The Indigo DT LEDs

The following LED status indications may be seen:

LED

Colour

Notes

FAN

Yell/Grn
Red

Normal operation
Change fan

PSU

Yell/Grn
Red

Normal operation
Change PSU

TEMP

Yell/Grn
Red

Normal operation
Frame temperature too high

COMMS

Unlit
Flash
amber

Press Device in Statesman
mode for COMMS status

If the front panel is open, the Fan LED will be unlit.

When a fault is cleared, the corresponding LED (if appropriate) will return to normal.

Power supply related faults operate a relay, the contacts of which are brought out to
the Remote 2 connector. These contacts can be used to operate external indicators
as desired.

Please refer to the connector pinout section for more details.

5.1 Maintenance

Warning:

These servicing instructions must only be carried out by qualified personnel only. To
reduce risk of electric shock, do not perform any servicing other than that contained
in the operating instructions unless you are qualified to do so. Refer all servicing to
qualified service personnel.
Refer also to the general safely summary in the installation chapter.

Indigo DT User Manual R1.8

29

05 July 2018

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Содержание Indigo DT

Страница 1: ...nd Indigo DTSE Desk top boxes Crystal Vision Ltd Lion Technology Park Station Road East Whittlesford Cambridge CB22 4WL England Tel 44 0 1223 497049 Fax 44 0 1223 497059 sales crystalvision tv www crystalvision tv ...

Страница 2: ...2 3 1 Setting up and connecting 13 Set the default IP address 10 0 0 201 13 Indigo Home Page 15 Indigo Setup Pages 16 Network Setup 17 Hardware Setup 18 Software Upgrade 19 Diagnostics 20 3 2 SNMP 20 Management information base MIB 21 Object Identifiers OID 21 Traps 22 Filters 23 3 3 Controlling cards via Ethernet 24 3 4 Alternative method to access Network Setup 25 4 Installing Crystal Vision mod...

Страница 3: ...g 37 Hostname 37 Reset 38 SNMP 38 8 1 SNMP agent 39 Downloading licences 41 8 2 SNMP Quick Start Guide 42 Revision 3 Ethernet information added 16 01 07 Revision 4 Cooling mode information amended 06 07 09 Revision 5 Appendix 3 3 SNMP quick start guide added Removed Indigo DTA and Indigo DTS obsolete 09 06 10 Revision 6 Part 15 and laser warning added to page 5 11 02 11 Revision 7 Added Appendix 2...

Страница 4: ...sured by the sensor inside the frame and always runs at temperatures above 45oC This mode is ideal where noise is an issue or where the ambient temperature is low In maximum cooling mode the fan is always turning at maximum speed This mode is ideal for equipment bays where noise is not a concern Warning Although it is possible to operate the frame with the front panel open the frame may not meet e...

Страница 5: ...ure and fan speed Note The term frame and desk top box are used interchangeably in this manual Note Serial RS422 control from Statesman or third party applications is no longer supported All connections should be made via Ethernet Crystal Vision AE and SE frames running v4 6 software or later support Statesman ASCII and HTTP JSON control protocols An optional SNMP licence can be purchased to enabl...

Страница 6: ...servicing it should be returned to the manufacturer or dealer On no account should the unit be powered whilst any covers are removed Ventilation The unit must have adequate ventilation The left and right ventilation grilles must not be obstructed If installed in a standard 19 rack cool air circulation should be available EMC To comply with EMC regulations the following guidelines should be observe...

Страница 7: ...residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense 2 2 Rack mounting and ventilation The Indigo series of desk top boxes are designed for tabletop use however they must have adequate ventilation On no account should the side ventilation grilles be blocked If the optional rack ears are fitted and the unit i...

Страница 8: ...e grouped together behind the PSU at the rear of the frame Indigo DT rear connectors Connecting mains cables The desk top box is powered by connecting a power cord to the IEC connector Ensure that the power cord has a minimum current rating of 6A fitted with an IEC 320 female connector includes a protective ground connection and meets relevant local safety standards Note The fuse holder is part of...

Страница 9: ...a TX RS422 Statesman o p 9 Slot 1 GPI b TX RS422 Statesman o p 10 N C Slot 2 GPI e 11 N C Slot 2 GPI f 12 N C N C 13 N C N C 14 N C Relay common on PSU 15 N C 5 3V 10 dc out 16 Slot 2 GPI b RX RS422 link bus i p 17 Slot 2 GPI c TX RS422 link bus o p 18 Slot 1 GPI c RX RS422 Statesman i p 19 N C Slot 1 GPI e 20 N C Slot 1 GPI f 21 N C N C 22 N C N C 23 N C Relay open on fault on PSU 24 N C N C 25 S...

Страница 10: ... RMT 2 connector RJ45 Ethernet connector Pin number Function 1 TD 2 TD 3 RD 4 and 5 Not used 75 ohm resistor to GND in frame 6 RD 7 and 8 Not used 75 ohm resistor to GND in frame 2 5 Board Settings DTSE board top edge switches and LEDs Status LEDs These LEDs are useful for trouble shooting the network link The link LED will be illuminated whenever the frame is connected to a network Should this LE...

Страница 11: ...reases to maximum at high frame temperature This mode is ideal for equipment bays where noise is not a concern Both down Reserved for future use Operates as normal mode with current software Slide switches Switch Function Notes 1 Debug Normally right no user function 2 Default IP address Normally right left set IP address to default 10 0 0 201 3 Normally right no user function 422 Term Terminates ...

Страница 12: ...ction 3 for more information Upper Lower The slot address range switch was used when two frames were paired together This arrangement is no longer supported and the switch must be left in the Lower position 422 Term This switch was used to terminate the RS422 chain of older pre Ethernet enabled frames and is no longer supported by Crystal Vision Frame Address This switch must be left in position 0...

Страница 13: ...on SNMP Configuration and Software Upgrade menus should restricted access be required to these settings Please contact support crystalvision tv for further information including the necessary frame login credentials Ethernet control is provided by the Indigo DTSE frame This allows the Statesman PC control system or remote active control panels to control a large number of the Indigo Ethernet serie...

Страница 14: ... set the frame to the default IP address 10 0 0 201 by setting switch S2 on the upper PCB to the left The front panel PCB must now be power cycled in order for changes in the switch settings to be implemented This can be achieved by either briefly interrupting the power to the frame or if this is not convenient removing the ribbon cable connection to the front panel Care must be taken not to bend ...

Страница 15: ... number of frames need to be set up Once a frame is programmed with its final IP address it may be that the PC will no longer be able to control the frame without changing its LAN controller s IP address In this case setting an additional IP address could save time if a large number of frames are to be configured Additional IP addresses can be added via the Advanced tab in Windows 7 Indigo DT User...

Страница 16: ... frame software versions earlier than v4 6 please refer to Appendix 2 To access the Home page open up your web browser and enter the IP address 10 0 0 201 The web page displayed is the Indigo home page that shows the names of the cards installed the slot number they are fitted into and the firmware version and serial number This page will give status information about the frame its power supplies ...

Страница 17: ... the Home page The Setup page gives access to other pages that enable adjustment and give information of Network Hardware SNMP settings and diagnostic information Indigo Setup home page About From the Setup home page clicking on the About link will open a web page that shows amongst other things the frame s software version number and build Indigo DT User Manual R1 8 16 05 July 2018 ...

Страница 18: ...t box and click on Set In the example below the IP address will be changed to 10 0 0 203 from its default value The netmask address can also be changed on this page if required The Gateway IP address should be set to 0 0 0 0 in the gatewayip box unless a router is in circuit in which case the correct gateway address should be entered Click on Reboot to implement the changes and the web page should...

Страница 19: ...igo Network Setup page Hardware Setup Indigo Hardware Setup page From the Setup home page clicking on the Hardware Setup link will bring up a page containing information about the frame Indigo DT User Manual R1 8 18 05 July 2018 ...

Страница 20: ...anufacture CV_HwModLevel indicates modifications to the frame hardware Software Upgrade Clicking on the Software Upgrade link will open a page that enables the frame software to be upgraded You may be asked to perform an upgrade by Crystal Vision who will supply the software and instructions to perform this task Typically there are three image files Indigoxxx RootFS Indigoxxx Apps and Indigoxxx Se...

Страница 21: ...ed or any of the many monitored status variables changed The SNMP window can be edited and changes applied by clicking on Set Indigo SNMP enabled front panels use the Net SNMP agent and a Crystal Vision XML Schema Definition document to control its operation and the management information provided The user configurable SNMP configuration window easily allows the user to Edit the list of configurat...

Страница 22: ...tifiers OID For each variable to be monitored there is an object identifier or OID which can be distinguished from any other OID within the MIB tree by a unique number sequence coded within the MIB As an example from the FrameMon MIB see tree below the front panel status variable isTempOK is accessed by the OID 1 3 6 1 4 28681 1 2 1 150 1 4 The OID will then be accompanied by a value to indicate i...

Страница 23: ...R 0 127 0 1 2 127 configNumPsus No of PSUs fitted INTEGER Number of PSUs e g 1 2 etc UpperPsuState Condition of upper PSU INTEGER 0 OK 1 Alarm 2 Not present 3 Configuration error LowerPsuState Condition of lower PSU INTEGER 0 OK 1 Alarm 2 Not present 3 Configuration error FrameMon MIB variables Traps Whenever a status or control value changes a trap will be sent to the SNMP manager unless filtered...

Страница 24: ...n be filtered by information in the configuration file The following extract from the MIB tree shows two events with their OIDs that will generate traps if a card is found or lost Unless previously edited the SNMP configuration window will show an example of enabling the trap filter using the events shown above Indigo DT User Manual R1 8 23 05 July 2018 ...

Страница 25: ...Vision cards fall into two categories The first newer type uses an XML file to create a control database that is used by the card s front edge controller Statesman the Indigo frame front panel controller and the Indigo web page interface This type offer a full range of controls via the web page interface with slider controls etc similar to that available with the Statesman PC software The other ty...

Страница 26: ... the Safire 3 controls and other products 3 4 Alternative method to access Network Setup An alternative method of accessing the Setup home web page is to use port address 7780 Connect your web browser and enter the frame s IP address 10 0 0 201 as default or if you ve switched S2 on the upper PCB to the left followed by port address 7780 i e 10 0 0 201 7780 This will bring up the older style web p...

Страница 27: ...ed to be removed Retaining brackets prevent modules from being inadvertently disconnected or from coming out during transit They may also prove useful in OB vehicles when travelling over rough ground Note The internal PSU is fitted inside the right hand compartment Inserting modules To insert a module proceed as follows Remove the two screws holding the bracket and keep both the screws and bracket...

Страница 28: ...removed Fitting rear connectors To fit a rear connector proceed as follows Disconnect the mains power lead from the frame Remove the rear relevant EMC cover s at the rear of the frame by unscrewing the retaining screws Push fit the selected rear connector onto the appropriate frame slots Refit an EMC cover if required and replace the retaining screws The Indigo DT with one EMC cover and an RM01 co...

Страница 29: ...he fan is switched off If the frame temperature goes above 45 C it reverts to normal cooling and goes back to quiet mode when frame temperature falls below 42 C 1 up 2 down Max cooling mode In Maximum cooling mode both fans never run below near maximum speed Fan speed increases to maximum at high frame temperature This mode is ideal for equipment bays where noise is not a concern Both down Reserve...

Страница 30: ...be unlit When a fault is cleared the corresponding LED if appropriate will return to normal Power supply related faults operate a relay the contacts of which are brought out to the Remote 2 connector These contacts can be used to operate external indicators as desired Please refer to the connector pinout section for more details 5 1 Maintenance Warning These servicing instructions must only be car...

Страница 31: ...e defective fuse and replace with either the spare fuse or with a 5A 250V time delay fuse Replace the fuse drawer and reconnect the power cord Rear connectors showing IEC mains input and fuse tray with main and spare fuses If a fuse blows repeatedly this indicates a fault either in the power supply module or elsewhere Return the frame and or power supply to the manufacturer or dealer for repair No...

Страница 32: ...fans are operational and that the FAN LED is not red What should I do if the FAN LED is red Check that the fan is plugged in correctly Try replacing the fan How do I check PSU or RS422 COMMS status Press the DEVICE key in Statesman mode to display frame diagnostics Look at the COMMS LED It should flash slowly at medium intensity when a valid communication link is present It will flash brightly whe...

Страница 33: ...Remote options Six control lines per module Assigned on module eg GPI or RS422 RS232 Contact open closure for power supply or frame fault condition supply out of range or failure fan too slow or fail overheat RS485 loop system for front panel to all modules and rear connection rear connection by way of 26 pin high density D Type connector and RJ45 connector Second serial port available via 26 pin ...

Страница 34: ...ting Older cards may have a special 16 position node switch for use with older frames such as the FR2 12 or FR1 6 In all of the current frames this node switch should be set to zero factory default When a card is detected by the front panel processor some older cards will identify their location with a node address instead of a slot address The relationship between the two methods of referring to ...

Страница 35: ... to a network port hub uses a straight CAT5 cable To access the internal web page set the frame to the default IP address by setting the default IP address switch DIP4 to down Open up your PC web browser and set its search to http 10 0 0 201 and select go to This is the default IP address the sub mask being 255 255 255 0 After a dialogue box has briefly appeared the Indigo main status page will be...

Страница 36: ... a web server and then accessing an internal web page Any software upgrades can also be downloaded to the frame via this web page From this web page you are able then to change the IP address manually or automatically if DHCP is available A frame serial number may also be entered To reset the IP address from the status page select the Network link A new page will open allowing entry of the require...

Страница 37: ...his serial number can be freely overwritten with any series of numbers within the specified range The electronic serial number consists of three groups of numbers These groups must only contain digits with no gaps and must fall into the range of 0 127 An example would be 0 0 0 or 127 127 127 From the Status window select Serial The following box will open Serial number entry box Once the desired s...

Страница 38: ...P address it can be useful to give a frame its own unique name perhaps to reflect its location The naming tab allows this with up to 20 characters and no spaces Naming the frame Hostname A hostname occasionally also known as a sitename is the unique name by which a network attached device which could consist of a computer file server network storage device fax machine copier cable modem etc is kno...

Страница 39: ... is required when the IP address is changed Reset window Note Restart only affects the front panel and not any other cards within the frame No stored information will be lost SNMP The Indigo DTSE front panel uses the Net SNMP agent which uses one or more configuration files to control its operation and the management information provided The SNMP window provides a list of these config files An in ...

Страница 40: ...any monitored status variables changed Note It will be necessary to import the frame MIB into the SNMP manager See the manager instructions if necessary to accomplish this Management information base MIB As is normal for an SNMP manager system each board in this case the front panel to be monitored has an associated MIB Each MIB is a collection of object identifiers that identify all variables tha...

Страница 41: ... Name Value Name Value Frame Present 1 Frame PIC found not found PSU Present 1 Found not yet found Frame Present 2 Frame PIC found not found PSU Present 2 Found not yet found Frame Type 1 Reserved unknown PSU Present 3 Found not yet found Frame Type 2 Reserved unknown PSU Present 4 Found not yet found Frame Temperature 1 Integer temp PSU Type 1 PSU 160i unknown Frame Temperature 2 Integer 0 PSU Ty...

Страница 42: ...nstalled The licence is available by email from Crystal Vision s customer support To obtain a licence the frame s MAC address will be required Once you have obtained the licence the file is downloaded to the frame using the board update tool Click the Refresh list button and wait whilst the network is scanned Once done then select the frame for upgrading from the Board to talk to drop down list by...

Страница 43: ... set up and check a Crystal Vision frame for operation with an SNMP manager Frame Setup The frame must have a licence for SNMP operation for it to respond properly to SNMP requests This can be checked by looking at the frame web page Look at the frame IP address using a web browser You should see a page like this If you click as indicated you should go to the frame home page This may happen automa...

Страница 44: ...which you want it to send unprompted SNMP messages traps On the web page shown above select the SNMP tab SNMP page The SNMP Agent in the frame is highly configurable However the default settings are correct for most systems and it is likely that only the trapsink address needs to be changed Click and drag to select the trapsink IP address and type in the IP address of the SNMP manager being used a...

Страница 45: ... SNMP Manager or MIB browser to the frame IP address and performing an SNMP walk of the private section of the Object ID tree See below for a screen shot of a successful walk in this case of a 4U frame containing two boards If you do not see something similar to this then the frame may need to be reset to activate the SNMP licence The frame will report the presence of the licence even if it has no...

Страница 46: ...t the frame Note that if the frame has been set to DHCP it may come back at a different IP address The frame should now be set up to respond to SNMP requests and send traps to the desired IP address Sending traps to multiple addresses To send traps to multiple addresses define multiple trapsinks in the config file Indigo DT User Manual R1 8 45 05 July 2018 ...

Страница 47: ...Crystal Vision Appendix 2 Indigo DT User Manual R1 8 46 05 July 2018 ...

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