Comtech EF Data / Stampede
FX Series Administration Guide - Version 6.2.2
156
Chapter: FX Series Support
Section: How to Update Software
MN-FXSERIESADM6 Rev 6
9
FX Series Support
9.1.1
Support Contact Information
Support Problem Report and Information Request form
This form contains summary information about the FX Series appliance which can be copied and pasted
into an email to the Product Support 7x24 Contact organization. Please include a detailed description
of the issue or question to facilitate our support for you.
This screen includes the internal serial
number and the following configuration
information:
Date/Time of Information, FX
Model, software version, and build
patch version
Options enabled
Max throughput rate
Interface Status
Note:
the CEFD Serial Number can be
found on the outside of the appliance
9.1.2
SNMP MIBS
These can be found on the appliance and there are two methods to connect to the Web GUI
1.
To connect, log in via a web browser
using its standard network addressing.
2.
To connect directly to the FX Series GUI,
using a PC with a web browser: Attach a
cross-over cable to the eth1 interface
and connect the browser via the
browser interface at
Login using the USERID and
password “comtech” and “comtech”
Click on the “
Support
” tab from the
main menu.
Click on SNMP MIBS to download.